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Reviews of Hotel Zenit San Sebastián

4 out of 5
Hotel Zenit San Sebastián
C/ Antonio Mª Labaien nº 1, San Sebastián, Gipuzkoa

Reviews

8.6

Excellent

Rating 10 - Excellent. 397 out of 857 reviews" "
Rating 8 - Good. 346 out of 857 reviews" "
Rating 6 - Okay. 79 out of 857 reviews" "
Rating 4 - Poor. 26 out of 857 reviews" "
Rating 2 - Terrible. 9 out of 857 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Mauricio, Bogota

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Great room. Quiet and dark. Hotel is a little far from city center. That’s the only con I have about them.
Stayed 2 nights in May 2024

10/10 Excellent

Colette

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is beautiful and our corner room had high ceilings and was large and comfortable. Be aware that the pool on the rooftop is only available in the summertime. It was closed when we were there in May.
Stayed 2 nights in May 2024

10/10 Excellent

Mey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was super convinient.
Stayed 1 night in Mar 2024

10/10 Excellent

André

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot to stay in Donostia. Modern and funky
Stayed 7 nights in Dec 2023

10/10 Excellent

Gustavo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location within walkable distance to city center.
Stayed 2 nights in Nov 2023

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was very nice except location. We are very good walkers so it was not an issue for our stay but if you do not like to walk a fair distance this is not the place for you.
Stayed 2 nights in Oct 2023

10/10 Excellent

Malik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Zenit is It!
I had an amazing stay at hotel Zenit. It was during the busiest time of the year for Semana Grande and was suprised I was able to get a room. The Staff was friendly and very helpful with suggestions.
Stayed 1 night in Aug 2023

10/10 Excellent

Hugh, Bethesda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very clean. Breakfast was excellent. Very pleasant and helpful staff.
Stayed 5 nights in Aug 2023

10/10 Excellent

Anca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023

10/10 Excellent

Takako, Rozelle

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
All the staff were so helpful and professional, it's 15-20 min walk to Old Town but the city centre is on the way which make the walk a lot of fun as there are so many shops and restaurants along the way. Very clean and comfortable. I highly recommend this place!
Stayed 3 nights in Jun 2023

10/10 Excellent

Kim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect place for my stay.
Stayed 5 nights in Jun 2023

10/10 Excellent

ranvir

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great value. Great city
Stayed 1 night in May 2023

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, comfortable, contemporary style. Good value. Location is good if you don't mind walking into center and beach areas.
Stayed 1 night in May 2023

10/10 Excellent

Harry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great customer service, cleanliness good breakfast
Stayed 1 night in Apr 2023

8/10 Good

raizel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2023

4/10 Poor

Kevin

Liked: Cleanliness
Disliked: Property conditions & facilities
Oh dear, not so good this time, breakfast was supposed to start at 08:00 but wasn’t ready until 08:15 it cost €18 and definitely wasn’t worth it.
Stayed 1 night in Feb 2023
Response from Eric Hernández. Manager at Hotel Zenit SS on 27 Feb 2023
Dear Kevin,First of all, I want to thank you for choosing us for your stay in San Sebastián. Many thanks to you your words and also for the rating you gave us .I would like to apologize for not having achieved our mission, which is the excellence in the service and the personalized attention to each client.I would like to inform you that the price of the breakfast is 11 if you have it included and 14 f you dont.I would love to attend you personally next time with the aim of making for you stay an unforgettable experience and hope to live up your expectations. Eric Hernández. Manager at Hotel Zenit San Sebastian ****

10/10 Excellent

MARC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

8/10 Good

Randy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, easy walk to good dining and to the river.
Stayed 3 nights in Sep 2022
Response from Eric Hernández. Manager at Hotel Zenit SS on 1 Dec 2022
Dear Guest.Many thanks for your kind words and for the rating.We strive to ensure every guest has a friendly and welcoming stay. It would be an honor to see you on your next visit to the city.

8/10 Good

Christopher

Stayed 1 night in Sep 2022

8/10 Good

Laura

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel location was next to a major highway, seen from our room. The hotel features were minimalist, as well as the restaurant.
Stayed 1 night in Sep 2022

10/10 Excellent

Patrick

Stayed 1 night in Sep 2022

10/10 Excellent

Chine

Stayed 5 nights in Sep 2022

8/10 Good

Kolja, Aurora

Travelled with family
Liked: Cleanliness, staff & service
It is an ok hotel and well over priced. It all looks almost perfect on pictures but it is run down. Things don’t add up. Food is very expensive and has an ok quality. The surroundings are - well - difficult; I didn’t want to walk alone at night around the hotel. Staff was mainly very nice and made the stay pleasant. Bottom line: we will not come back :-(
Stayed 8 nights in Jun 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff were extremely helpful and friendly. I liked the different lighting options in the room. The parking was easily accessible from the hotel. The hotel has an excellent restaurant if you don't want to go out.
Stayed 1 night in Jun 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Could'nt fault anything and in particular every member of staff was helpful courteous and friendly. It is located a 20 minute walk from the beach and the old town but it's an easy walk and the hotel has a direct link to a lpcal taxi company which provides an immediate response.
Stayed 7 nights in Jun 2022

10/10 Excellent

Duncan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

10/10 Excellent

Deborah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and modern with excellent staff!
The Hotel Zenit is a very clean and modern hotel. Not far from the center of the city or train station. We were extremely comfortable and pleased with our stay and highly recommend. Note that there are two Hotel Zenit in San Sebastian. My daughter stayed in the other one and had nothing wonderful things to say about it as well.
Stayed 3 nights in May 2022

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2022

4/10 Poor

Tomas

Liked: Cleanliness, room comfort
Disliked: Staff & service
Bad value and unprofessional
Hotel needs management
Stayed 1 night in May 2022

8/10 Good

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2022

10/10 Excellent

Parul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth the stay
Brilliant stay, highly recommend. Hotel is about 25 mins walk to city, along the river or a shorter bus ride. Staff were super friendly and helpful.
Stayed 2 nights in Apr 2022

10/10 Excellent

suleyman

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel. safe and clean. very nice restaurant with limited menu. Better quality bathroom amenities and coffee on tray will be a plus
Stayed 3 nights in Jan 2022

10/10 Excellent

JACK

Stayed 1 night in Nov 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely
A lovely hotel, very friendly, comfortable and large room, good restaurant and bar, easy parking. Slightly out of the centre but we enjoyed the walk in and out.
Stayed 3 nights in Nov 2021

4/10 Poor

Juana

Stayed 5 nights in Sep 2021

8/10 Good

Phil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly reception and great restaurant
Stayed 2 nights in Sep 2021

8/10 Good

Maja

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location and pleasant stay
we spent 3 days in hotel Zenit and it was a very pleasant stay. The location is very good and it was an easy stroll to La Cocha beach and old town. The room was spacious and clean, hotel staff was very friendly and ready to help. The hotel has an underground secure garage for the daily fee.
Stayed 3 nights in Jul 2021

6/10 Okay

Emilio

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice hotel! Friendly Staff, clean and spacious rooms, and good on-site parking. I’ll definitely return next time I’m in San Sebastián.
Stayed 1 night in Jul 2021

6/10 Okay

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Not a Cosy stay
Its not cosy at all ... Had not even te or coffee in the room. Its a weird roomm for business trip is fine but never go as family or couple stay over.
Stayed 1 night in Nov 2020

10/10 Excellent

Mathew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A ver good well located hotel
Friendly staff, comfortable and clean rooms and fantastic location
Stayed 1 night in Jul 2020

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Enjoyable stay. Staff were very friendly especially Alex on reception. He gave us a map of the area and pointed out the main attractions. Dinner was great. Breakfast was good with plenty of choice, but maybe a little bit pricey. Ideal base for exploring as the hotel was nicely placed for walking into a very nice town. If your visiting SAN Sebastián this is the place to stay
Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful planning our stay. Provided maps and restaurant suggestions.
Stayed 4 nights in Feb 2020

6/10 Okay

Julia., Miami.

Liked: Cleanliness
The hotel is not in the center or in the old part of the city. It is in a very quit street, where nothing is going on, kind of secluded.
Stayed 3 nights in Dec 2019

10/10 Excellent

Adan

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location Good Staff The rooms are clean The parking is free
Stayed 3 nights in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2019

8/10 Good

Verified traveller

Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Worth the money. Concierge staff very professional and knowledgeable.
Stayed 2 nights in Oct 2019