"I’ve been to Japan 5 times and stayed in many hotels, but this was by far the most expensive and smallest room I’ve had. My friend and I booked a Superior Queen (we couldn’t afford a twin) and were disappointed. While the Shibuya location—right across from the station—is excellent, it feels like the cost went into aesthetics rather than practicality.
The room has nice fixtures, a large Sony TV, a great mattress, and excellent pillows (though we couldn't get extra pillows), but it’s poorly designed for travelers. There are no proper hooks or racks for towels or clothes, and when we asked for a luggage rack, they sent someone to our room to tell us to store our suitcases under the bed. The shower had great pressure but a fully transparent door, making it impossible to use other bathroom facilities privately. Lighting was also too dim for tasks like makeup, and there was no portable mirror.
Amenities were minimal: cups and a kettle were provided, but no tea or coffee unless requested—and even then, not included. Cleaning costs extra (though towels can be refreshed), which feels unreasonable at this price.
The biggest issue was service. Staff were often unresponsive or overwhelmed (one time they were arguing in Japanese for about 10 minutes before acknowledging us, and we were the only customers), and most requests for basic amenities were denied. The only positive service experience was during checkout, when luggage storage was handled kindly."