Hotel berdekatan Royal Holloway

"They hotel had double booked and we were turned away. No room. As two elderly travellers I was appalled to have to drive straight back home 100 miles in the evening. Staff just said they couldn't help"

"Terrible customer service, property is nice, upper management customer service is poor "

"Always love staying here ! The accommodation is beautifully presented and maintained and the staff and food just excellent . Just wish there were steam room and SPA facilities available other than the treatments . Also super convenient for Heathrow without being a run of the mill airport hotel "

"I chose to stay here as I had a flight the following morning at Heathrow. It was the ideal location, with parking and right next to the Thames, walking distance from the Magna Carta. However what I didn’t factor in was the size and number of guests. Having stayed the previous night in a small 5* hotel, I found the noise and crowds rather overwhelming "

"Great place to stay, staff are friendly and the food was great. Would stay here again"

"Just home from the most amazing five days here. The hotel is spotless and the staff all smiles,. My grandkids loved the warm swimming pool, the outdoor gym and the playground. The grounds are wonderful kept, full of mature trees, a war memorial and a pretty fountain. And that's before you get to the front of the hotel. The breakfasts blew us way, and our one evening meal was delicious. "

"Fantastic room the Indulgence and good breakfast "

"Nice place"

"Lovely fresh breakfast . Caroline was a great hostess"

"The rooms and common areas could be cleaner. Odor control is needed, especially in the restaurant area."

"Did not end up staying. Had trouble getting the door to open."

"Nice veranda at bar"

"only problem is no elevator and 5 floors"

"The staff's location and the quality of the food were commendable; we thoroughly enjoyed these aspects. However, we were dissatisfied with the room for several reasons. Firstly, it was uncomfortably cold due to insufficient heating, despite the presence of a small heater. The room failed to warm adequately, raising concerns that our young infant might catch a cold. Secondly, the bed was uncomfortable; the mattress exhibited the springs, causing discomfort to our back, and there was a significant...

"The hotel was being renovated, so the reception area was moved to the back of the property and our room was on an upper floor in a part of the hotel without a lift - a challenge with luggage. That said, the staff were attentive and helpful and the room was clean and comfortable. "

"Had issue with people using drugs in the parking area and constant banging from the upper floors. The staff were great and tried to address our concerns. Would stay here again!"