Best Luxury Hotels in Rotorua

"We had a wonderful stay, pleasant suite, wonderful staff and great amenities."

"Breakfast was excellent, lots to choose from and delicious pastries. Beds were very comfortable and liked all the glass and light in the room."

"Hotel is close to town and pleasant. We had to rebook a room after staying 2 nights due to weather disrupting our travel home. Our initial booking was through another site and we were a bit disappointed in our king suite we had booked. It was ground floor, noisy and the room had a strange chemical smell. It was not your typical sulfur smell. The only good thing was the super comfy bed. When we booked an extra night through Expedia, we were able to choose a king suite on a higher floor which was great. No smells and quiet. If you book here definitely opt for a room in the upper floors. Made all the difference"

"I normally try to be fair in highlighting the good as well as the bad. However, the bad this time just distracted from any good. When we arrived, around 4.15pm, we were tired after a long drive. So from the start we were not happy when told our room was not ready. Next day we went out leaving, make up our room sign. We were gone for 5.5hrs, arrived back about 3pm, room was not made up. Tried to ring the service desk, no answer. Then on the evening of the night I checked out, there was a credit card charge from the Novotel. After spending many efforts to ring Novotel, I finally got through. They said the charge was for breakfast we had that morning. We did not have breakfast at the hotel any morning. They said they would check the signed docket and get back to me the next day. This did not happen. Our very first experience at the Nootel Rotorua and very last experience was not pleasant. "

"Great location"

"Had a lovely stay here. Staff were friendly and responsive to requests. Special thanks to Ailsa for going above and beyond to make the stay perfect!"

"Great room, great location, nice staff. Breakfast was a bit bland and the artwork in the diningroom is terrible."

"Manky hotel needing a serious upgrade! Got ‘upgraded’ to a room that overlooked a pile of weeds instead of the race course. Shower was mouldy & the bath out on the veranda is very odd. Never trust the photos online. "

"I paid $350 USD for one night, and it feels more like a motel than a hotel. I stayed in room 18 on the second floor, and there’s no elevator, so you have to carry your heavy luggage up the stairs. The carpet feels dirty, and at 12:00 am there’s a lot of noise coming from the bar next door—we can’t sleep. When I called reception, I was told to be patient. If you’re looking for a good night’s sleep after a long day, I’d recommend staying somewhere else. I believe the hotel should clearly disclose the nighttime noise, as they are well aware of the issue and I’m clearly not the first guest to complain. The hotel blamed the noise on a holiday evening—but it seems like a constant issue rather than a one-time occurrence."