8/10 Baik
Alma
28 Nov 2025
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Super, spacious apartment, excellent location. The apartment belongs to the nearby Mecenate Hotel. We were able to walk from Roma Termini in just 5 minutes. It is close to Santa Maria Maggiore and lots of restaurants, supermarkets etc nearby. We were able to check in early at the hotel reception and had a welcoming host at the apartment. We were able to leave our bags at the hotel after we checked out and able to pick them up later in the day before our flight. The only thing that let down this stay is that we booked this apartment due to it having a jacuzzi bath. My husband has arthritis and knew he would find all the walking around tiring and sore. Unfortunately the jacuzzi did not work. We reached out via the Hotels.com app but are still waiting for a reply long after we are home. Similarly, we emailed the hotel but still no reply. We finally went to the hotel reception to report it then we we were just told later it would not be fixed while we were staying there. No apology. Perhaps not a huge deal for most people but this is one of the main reasons this apartment was booked. Lack of communication from anyone is extremely disappointing.
Alma
Menginap 2 malam pada Nov 2025