2/10 Teruk
Cesar
Mengembara bersama keluarga
3 Feb 2026
Sukakan: Kebersihan
Tidak sukakan: Kemudahan, keadaan hartanah & kemudahan
I was hesitant to write review because looks like most guests had a pleasant stay but, unfortunately, that was not the case for me and my mum.
On a positive side, the location is great, convenient to all main attractions. Most of the staff was pleasant apart from one, the room was clean and the ladies at breakfast were lovely.
However my expectations were higher given the price of the hotel. The room we were allocated was just next to the entrance desk.
First night - the amount of noise that came through the window and door was unbearable. We could hear every step, the staff were on the phone, watching videos, we could literally hear everything as if the room door was open. The noise from the restaurants outside, loud motorbike exhausts. 3am I walked out and asked get a different room and offered to pay for an upgrade. I was then told that the only available was the one next door to ours.Couple of hours of sleep and again woken up by the waste management trucks outside, this remain the same throughout the 4 night stay.
I got really anxious and decided to look for another hotel, as it was August this was difficult without spending money I couldn’t afford, but, to my surprise this hotel had a superior room available for the remaining 3 nights at a lower rate than what I paid. I immediately asked and was told that they couldn’t do anything. I asked for a refund so I could book elsewhere and that was also denied.
Unfortunately theres more to say but no characters left.
Cesar
Menginap 4 malam pada Ogo 2025