2/10 Teruk
Chris, Ithaca
Mengembara bersama keluarga
23 Dis 2025
Tidak sukakan: Kebersihan, kemudahan, keadaan hartanah & kemudahan
Disgraceful accessibility failure — management must respond
My wife and I stayed here two months ago and returned as repeat customers, this time traveling with my elderly mother who uses a portable walker/wheelchair. What happened was completely unacceptable.
We selected a wheelchair-accessible room at the time of booking. This was not a later request. The hotel then attempted to charge extra to provide that accessible room and refused to correct the issue.
Charging guests more for accessibility — or refusing to honor an accessibility booking — is outrageous. The staff showed no urgency, no accountability, and no concern for an elderly guest with mobility needs.
What makes this worse is that we were returning customers, yet were treated with indifference and rigid excuses instead of basic professionalism.
Hotel management should respond publicly and explain why accessible rooms selected at booking suddenly cost more, and why an elderly guest using a walker/wheelchair was treated this way.
We will never return and strongly warn others — especially families with elderly or mobility-impaired travelers — to stay elsewhere.
Chris
Menginap 3 malam pada Okt 2025