6/10 Boleh diterima
Trevor
24 Sep 2025
Sukakan: Kebersihan, keadaan hartanah & kemudahan
Tidak sukakan: Kakitangan & perkhidmatan
My only qualms regarding the location are two, and they deal only with the fee structure and the apathy of management.
There is a 50€ deposit that must be paid in cash for potential damage to the room and incurred fees. These “incurred fees” include a 10€ per hour fee for every hour past the 10:00 a.m. checkout for a guests stay. However, Colony Hotel sends a private message to the guest upon reservation and payment via Expedia that states clearly the checkout time is 11:00am.
When I arrived at 1:00am from a days travel, I found myself at the desk reading a policy sheet that states a different check out time, 10€. I also found myself needing to provide a 50€ deposit for deposit, which required me to walk down the street to withdraw cash and incur a 5€ transaction fee from the ATM.
I spent about 20 minutes requesting a check out time of 11:00am without an additional cost of 10€. The attendant informed me it’s not possible, management is aware that they have their own message sent through Expedia that contradicts their current policies. Additionally, I was told the attendant would have to pay the 10€ personally if he was to permit a guest an exception.
In the morning I attempted to speak to the manager about this discrepancy at my check out of 11:00am. The manager was apathetic and unsympathetic to my request. Overall the customer service was poor.
I think it is reasonable given the contradictory information to have granted an exception.
Trevor
Menginap 1 malam pada Sep 2025
