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Reviews of OYO Hotel at Chicago Rockford International Airport, IL

2.5 out of 5
OYO Hotel at Chicago Rockford International Airport, IL
4419 11th St, Rockford, IL

Reviews

3.6
Rating 10 - Excellent. 9 out of 96 reviews" "
Rating 8 - Good. 6 out of 96 reviews" "
Rating 6 - Okay. 8 out of 96 reviews" "
Rating 4 - Poor. 5 out of 96 reviews" "
Rating 2 - Terrible. 68 out of 96 reviews" "

4.0/10

Cleanliness

4.4/10

Staff & service

3.4/10

Amenities

3.6/10

Property conditions & facilities

3.4/10

Eco-friendliness

Reviews

2/10 Terrible

Paul

Disliked: Cleanliness
Stayed 2 nights in Mar 2024

2/10 Terrible

Garnet, Chesterfield

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Even the staff say don't stay at this place. 10 out of 10 DO NOT recommend!!! All around awful, everything is bad!
Stayed 1 night in Dec 2023

2/10 Terrible

Chad

Disliked: Cleanliness, property conditions & facilities, room comfort
Poor Condition and Uncleanly
This hotel is disgusting - There were dead roaches - the bathroom shower was filthy and honestly, I didn't feel safe at all. The property is in poor condition and is not clean or sanitary. I never even stayed - I immediately left and booked another hotel.
Stayed 1 night in Nov 2023

2/10 Terrible

Micheal

Stayed 1 night in Oct 2023
Response from Barbara on 6 Dec 2023
Sorry for the unpleasant experience you had with us. Micheal! Thank you for notifying us and we will surely be working for the better guest experience. Regards, Barbara

2/10 Terrible

Troy

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I never write anything poor but this was the worst Hotel I have ever been at. Waited Over 90 minutes just to get told that my room still isn’t ready, followed by running late for a wedding in town we decided to come back later. Once we came back late at night our room had no towels no pillows and no blankets and instead a gallon of antifreeze and BED BUG KILLER SITTING ON THE DRESSER. Do yourself a huge favor please take your hard earned money and stay anywhere else for your safety for you and your family. I hope you work hard on fixing all of these issues.
Stayed 1 night in Oct 2023
Response from Joey on 6 Dec 2023
Sincere apologies, Troy! We understand that your experience was not up to expectations. Do not worry, we are continuously working to improve our services to make sure your next stay is a pleasant one. Regards, Joey

2/10 Terrible

Jacob

Disliked: Staff & service
Stayed 2 nights in Oct 2023
Response from Joey on 6 Dec 2023
Apologies for the inconvenience caused, Jacob! We have marked a note for the experience you had with us to ensure your next stay is pleasant. Wish you a wonderful day ahead. Regards, Joey

2/10 Terrible

Brian

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Property was filthy. Reserved a non-smoking room with 2 beds. Was put in two separate rooms that both smelled of cigarettes. Friends went to Love’s and paid for a shower instead of using the one in their room. They also slept in their car because their room was so nasty. They did not want to lie on that bed. Unsafe to walk around as there were loose screws and nails and other debris all over the walkway. Check in was at 1 but no one was in the lobby for a long time. Other guests stomping around and loudly arguing around 2am, one was banging on my door and jiggling the handle trying to get in. Luckily there was a chain to hold the door closed.
Stayed 1 night in Sep 2023
Response from Ava on 17 Oct 2023
Hi, Brian! Thank you for taking out your valuable time to rate us. We are sorry for the inconvenience and we will surely try our best to keep up with your expectations in the future. Regards, Ava

2/10 Terrible

Allen

Disliked: Cleanliness, amenities, property conditions & facilities
Very old and totally worn out “rehab” property with fancy advertising in worst-ever location. Unsafe in my opinion.

2/10 Terrible

Cherokee

Stayed 1 night in Sep 2023
Response from Ava on 17 Oct 2023
Hi, Cherokee! Thank you for rating us, it seems like your stay with us has not been up to the mark. We believe in continuous improvements. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Regards, Ava

2/10 Terrible

CESAR

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Never got my room cause hotel had issues with the sewer, but I still was charged for it, refund was refused.
Response from Eva on 11 Sept 2023
Hi, Cesar! We are sorry to know that you are not fully satisfied with our services. Be assured, we will try our best to make sure your future visits are more comfortable and relaxing. Regards, Eva

2/10 Terrible

ROBERT

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very rude
Stayed 1 night in Aug 2023
Response from Dewi on 11 Sept 2023
This is not the experience we would like you to have, Robert! We are sorry to hear such kind of hassle faced, however, this has been highlighted with our team to take necessary measures so that such issues do not get repeated. Regards, Dewi

2/10 Terrible

David

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I did not get to stay. Im traveling to see my dying mother. I tried to check in and was told a soccer team came and there were no rooms. I had to leave to find somewhere else to stay. My wife had to call and go through a lengthy process to try to get a refund, very very frustrating
Stayed 1 night in Aug 2023
Response from Eva on 11 Sept 2023
Hi, David! We regret the inconvenience may have caused to you. We will try to make your next stay comfortable with us, we believe in continuous improvements. Looking forward to hosting you soon with a delightful stay ahead :) Regards, Eva

2/10 Terrible

Latoya

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2023
Response from Rosy on 11 Sept 2023
Hello, Latoya! We are sorry for the trouble caused. Your feedback has been duly noted, and we will continue to make every effort to ensure more enhanced service. Regards, Rosy

2/10 Terrible

Javier

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
terrible experience
Terrible experience, a very dirty place, I didn't even finish the night, I could only stay for about three hours, I had to go elsewhere, the dirty room smelled of cigarettes, the bed was very uncomfortable, the bathroom was terrible, it had no towels. In short, a dirty place with a homeless inhabitant.
Stayed 1 night in Jul 2023
Response from Tim on 10 Jul 2023
We are sorry to stay turned out to be an average one, Javier! We have checked the reviews and the problems within our services that have bothered you and we are working on it. Just take this as an off-case, this is certainly not how we treat our guests. Hope to get another chance soon so that we can make things up for you with an awesome stay ahead. Regards, Tim

2/10 Terrible

Lashaun

Stayed 1 night in Jul 2023
Response from Noah on 10 Jul 2023
We are extremely sorry to know this, Lashaun! Thanks for notifying this concern to us. We will surely escalate this to the relevant team to take corrective action and to make sure it is not repeated in the future. Regards, Noah

10/10 Excellent

Dheeraj

Stayed 1 night in Apr 2023
Response from Ammy on 4 May 2023
Glad to see that you have rated us positively, Dheeraj ! Do give us more chances to delight you in the future. Regards, Noah.

4/10 Poor

Aaron A.

Disliked: Cleanliness, amenities, property conditions & facilities
Terrible place Lottie was locked moldy bathroom heater didn't work no Wi-Fi no telephone no ice machine don't stay here
Response from Eva on 7 Feb 2023
Hi, Aaron! We regret the unpleasant experience you had with us. We are continuously working on improvements. Looking forward to serving you better. Regards, Eva

2/10 Terrible

Gong

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the most dirty hotel I have lived in.
Response from Barbara on 9 Jan 2023
Hello, Gong! We are sorry for the trouble caused. Your feedback has been duly noted, and we will continue to make every effort to ensure more enhanced service. Regards, Barbara

2/10 Terrible

Marland

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022
Response from Ava on 22 Dec 2022
Hi, Marland! We are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Ava

2/10 Terrible

Sarah

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
WHAT HOTEL CLOSES AT 9PM?????!!!! I never got to stay here because apparently no one can have a life after 9pm. I WILL NEVER USE THIS COMPANY AGAIN!!!
Stayed 1 night in Nov 2022
Response from Ava on 9 Dec 2022
Hi, Sarah! We are extremely apologetic to know that your experience with us has not been a pleasant one and we will work on your feedback, to ensure that the related issues are carefully monitored and eliminated to their maximum extent. Regards, Ava

2/10 Terrible

Joyce

Disliked: Staff & service
Stayed 1 night in Oct 2022
Response from Ammy on 4 Nov 2022
Hi, Joyce! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim

2/10 Terrible

Robert

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2022

6/10 Okay

Teira

Stayed 2 nights in Sep 2022

2/10 Terrible

Bradley

Travelled with family
We arrived to property and reservation was not honored - no room was available.
Stayed 1 night in Jun 2022
Response from Ammy on 10 Jul 2022
We are sorry to know this. Thanks for notifying this concern to us. We will surely escalate this to the relevant team to take corrective action and to make sure it is not repeated in the future. Regards, Amelia.

6/10 Okay

Catherine

Disliked: Cleanliness
The room smelled of mold! Air conditioner was extremely noisy! The bathtub was filthy! Unable to shower! Sticky floor by the sink! Dirty chair and ottoman! Terrible! Worst experience, ever!!!
Stayed 1 night in Jun 2022
Response from Jane on 10 Jul 2022
Hi, Catherine! We are sorry that the stay did not turn out to be an amazing one. Hope to have another chance soon so that we can make it up to you with an amazing stay ahead. Regards, Jane!

8/10 Good

KATHLEEN

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The manager was very nice and helpful. Unfortunately, the property itself was not very nice. The room was clean enough, but the bathroom was unsatisfactory :( Also, the smoke detector was missing it’s battery and hanging open….
Stayed 1 night in Jun 2022
Response from Simon on 10 Jul 2022
Thanks for the positive rating! Hope to welcome you again soon. Regards, Simon

2/10 Terrible

Norbert

Stayed 1 night in Jun 2022
Response from Christina on 2 Jul 2022
Hi, Norbert! Thank you for spending your valuable time to rate us. We will surely put in our continuous efforts to improve our services to ensure a better experience in the future. Regards, Christina!

2/10 Terrible

Marin

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I couldn't see the property, because it was closed when I arrived, but I could see old and dirty installations from the outside, not the pictures they posted with you guys
Stayed 1 night in Jun 2022
Response from Simon on 11 Jun 2022
Hi, Marin! Thank you for taking out your valuable time to rate us. We are sorry for the inconvenience and we will surely try our best to keep up with your expectations in the future. Regards, Simon

2/10 Terrible

Carlos

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
at 8 pm they have chains with padlocks on the entrance and exit door of the hotel. To go out for food at 10 pm I had to go through a forest of more than 80 meters in the dark. In 10 days they never changed sheets or did cleaning. the room stinks of cigarettes, the sheets are dirty and the carpet worse. It seems that the FBI or ATF are watching the hotel and about to enter by force, an atmosphere of criminality is felt. the worst pigsty in history. I expressed my disagreement with ORBITZ and they only ignored my claim. despite having purchased cancellation insurance. they are accomplices of this "HOTEL"
Stayed 7 nights in May 2022
Response from Simon on 29 Jun 2022
Hi, Carlos! We are sorry that the stay turned out to be an average one. We have updated the feedback and the issues that troubled you with our team. Regards, Simon

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nightmare hotel.
Everything was so dirty. The ac and heater were moldy, dusty, and the filter looked like it had never been changed. The toilet was stained yellow and the bathtub had black stains. When you flushed the toilet it would make sounds all night. There was a huge spider the size of a newborn child on the ceiling of the bathtub. They couldn’t even leave a couple water bottles in the room had to make a 3 am water run I was thirsty. When I went to check out at 7:30 am nobody was at the front desk. I had to leave the key outside the front door because I had to go. Paid for a room with a king sized bed and didn’t get that either. Worst hotel experience I ever had.
Stayed 1 night in May 2022
Response from Jane on 9 May 2022
Sorry for the hassle you faced, We have marked a note for the experience you had this time. Rest be assured, that we will strive to ensure a pleasant stay with us in the future. Regards, Jane!

10/10 Excellent

Melissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's quite
Stayed 1 night in May 2022
Response from Jane on 8 May 2022
Thank you for your appreciation, Melissa! We hope to give you a consistent service every time. Regards, Jane!

2/10 Terrible

James

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
They never answer the door for me to check which resulted in me canceling my stay and I hope I get all my money back from you guys because of poor customer services. NO ONE CAME TO THE DOOR FOR ME TO CHECK IN
Stayed 1 night in Apr 2022
Response from Ammy on 3 May 2022
We are sorry to know this, James! Thanks for notifying this concern to us. We will surely escalate this to the relevant team to take corrective action and to make sure it is not repeated in the future. Regards, Amelia.

2/10 Terrible

Christopher, Littleton

Business traveller
Disliked: Staff & service, property conditions & facilities
Trash and old furniture around the outside of the property.
Stayed 1 night in Apr 2022
Response from Ammy on 3 May 2022
Hi, Christopher! We are sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time. Regards, Amelia

2/10 Terrible

Senad

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
They charge me and when I come to hotel it’s was closedd! They didn’t open the door and they charge me money
Stayed 1 night in Mar 2022
Response from Cheshta on 24 Mar 2022
Hi, Senad! We never expect any of our guests to face this kind of problem. We have shared this with our team to take the appropriate steps to ensure that it does not happen again. Regards, Ivy

2/10 Terrible

Zubin

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Find something else!
Booked and paid for the room 2 weeks in advance. When I showed up, the lobby door was locked and nobody was at the desk. Called them several times - couldn't get through to anyone. The door has a sign saying that the lobby is only open from 9am - 9pm. As absurd as that is (especially considering the fact that they don't tell you that before you get there), it was 8:30pm when I arrived and still nobody was there. Ended up having to find somewhere else to stay and couldn't even get a refund from this place. Don't do it. Just pay the extra $20 for a Motel 6 or something. Seriously.
Stayed 1 night in Mar 2022
Response from Jane on 14 Mar 2022
Hi, Zubin! We are sorry that the stay turned out to be an average one. We have updated the feedback and the issues that troubled you with our team. Regards, Jane!

10/10 Excellent

Sara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Fast and polite
Stayed 1 night in Mar 2022
Response from Ammy on 13 Mar 2022
Hi, Sara! Thank you for your support, your feedback made it into our day. We hope to regularly amaze you with our services. Regards, Amelia.

2/10 Terrible

Kodi

Stayed 6 nights in Jan 2022

10/10 Excellent

Lwabanya

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from Jane on 3 Dec 2021
Hi, Lwabanya! Glad to see that you have rated us positively. Do give us more chances to delight you in the future. Regards, Jane!

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just go somewhere else.
They let me book the room late one night, and the lobby was closed when I showed up. Even a sign on the door that they closed before I booked the room. Hotel is just garbage
Stayed 1 night in Oct 2021
Response from Cheshta on 25 Oct 2021
We truly regret the distress caused. We have highlighted this to our concerned team and be assured the corrective measures will be taken to resolve it appropriately. Regards, Ivy

6/10 Okay

Tabatha

Travelled with partner
I went to check in at 10pm and they were closed. I ended up having to drive home 3 hours after a wedding. Very upset that it was not made clear the lobby closes at 9pm.
Stayed 1 night in Oct 2021
Response from Jane on 12 Oct 2021
Hi, Tabatha! We are sorry that the stay turned out to be an average one. We have updated the feedback and the issues that troubled you with our team. Regards, Jane!

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Locked out.
We arrived at 12:30 a.m and doors were locked. Tried to call and my call was dropped. Had made the reservation just 3 hours earlier. That may have been cause for the mix up.
Stayed 1 night in Sep 2021
Response from Hannah on 7 Sept 2021
We are sorry to hear about your experience, Mike! Being a visitor, we expect everything is perfect. Do not worry, we have shared the feedback with our relevant team immediately to rectify the issue. We hope to serve you better in the future. Regards, Hannah!

2/10 Terrible

Zaida

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Bathroom
Stayed 1 night in Sep 2021
Response from Cheshta on 5 Sept 2021
Hi, Zaida! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time. Regards, Ivy

2/10 Terrible

Elda

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I want a refund
It was an absolute dump. This hotel specializes in providing rooms to unmarried couples according to its website. Hotels in the chain have been raided by the police because of suspicion that the hotel was functioning as a brothel. We went to the hotel when we found it on hotels.com and made a be charged. She was extremely surprised that Hotels. com was planning to charge us $192.00 for the room. She thought that this was exorbitant. Nonetheless, Hotels.com still charged our credit card $192.00. They said we were a “No Show”. We were not a “No Show”. We called OYÓ customer service. They said that they could not help us. I asked for the phone number of the hotel in Rockford but they did not answer the phone and the mailbox was full. If Hotels.com offers a hotel it should be habitable. This place was not. Hotels.com owes me a refund of $192.00.
Stayed 1 night in Aug 2021
Response from Cheshta on 9 Sept 2021
Hi, Elda! We never expect any of our guests to face this kind of problem. We have shared this with our team to take the appropriate steps to ensure that it does not happen again. Regards, Ivy

2/10 Terrible

Jesus

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not safe
Lobby closes at 9 Ppl in parking just hanging out Did not feel safe
Stayed 1 night in Aug 2021
Response from Noah on 23 Aug 2021
Hi, Jesus! We are sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time Regards, Amelia.

2/10 Terrible

Phouthaluk

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from Ammy on 17 Sept 2021
Hi, Phouthaluk! We are sorry to know that you are not fully satisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones. Regards, Amelia.

2/10 Terrible

Kierra

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel should be removed from the platform
This hotel should be removed from the platform! I don’t even know where to start with this dump. It looks abandoned from the outside and the customer service is literally nonexistent. Insects and rodents were running rampant and windows were broken and boarded up. I thought the place was shut down until they tried to charge my card after not allowing me to check in.
Stayed 2 nights in Aug 2021
Response from Noah on 16 Aug 2021
Hi, Kierra! We never want any of our guests to face this kind of problem. Since we understand the kind of hassle faced by our guests, we are apologetic. We have shared this with our team to take the appropriate steps to ensure that it does not happen again. Regards, Amelia.

2/10 Terrible

David

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Aug 2021

6/10 Okay

Cortez

Travelled with family
Stayed 1 night in Aug 2021
Response from Cheshta on 17 Sept 2021
Hi, Cortez! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Ivy

2/10 Terrible

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No one here to check you in even when arriving at 8:50pm which is before their 9pm cutoff. Avoid as the hotel area is sketchy
Stayed 1 night in Jul 2021
Response from Noah on 4 Aug 2021
Hi, we are sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time Regards, Amelia.

2/10 Terrible

Verified traveller

Business traveller
Disliked: Amenities, property conditions & facilities
absolute garbage no one was there to check in guest parking lot in rooms were full of thugs partying absolutely garbage and dumpster fire in the making, totally unacceptable
Stayed 1 night in Jul 2021
Response from Cheshta on 2 Aug 2021
We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time. Regards, Ivy