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Reviews of The Berkeley Hotel

4 out of 5
The Berkeley Hotel
1200 E Cary St, Richmond, VA

Reviews

8.8

Excellent

Rating 10 - Excellent. 820 out of 1409 reviews" "
Rating 8 - Good. 356 out of 1409 reviews" "
Rating 6 - Okay. 131 out of 1409 reviews" "
Rating 4 - Poor. 63 out of 1409 reviews" "
Rating 2 - Terrible. 39 out of 1409 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

7.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Mitchell

Liked: Cleanliness, staff & service, property conditions & facilities
Nice room. Clean and we'll appointed
Stayed 1 night in Apr 2024
Response from Hotel Management on 1 May 2024
Thank you for your review, Mitchell! We are very pleased to hear you enjoyed your stay with us. We hope to become your go-to hotel when you are visiting the Richmond area!

10/10 Excellent

Lance

Liked: Property conditions & facilities
Well kept building and Noah, although not a need for me, he behaved in the most professional and respectful manner.
Stayed 1 night in Apr 2024
Response from Hotel Management on 30 Apr 2024
Thank you for your review, Lance! We appreciate the kind words regarding our hotel and Noah, he is truly an asset to our team! We hope to host you again soon.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
xx
Stayed 1 night in Apr 2024
Response from Hotel Management on 29 Apr 2024
Thank you for your review, James!

10/10 Excellent

Stacy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and friendly staff.
Stayed 1 night in Apr 2024
Response from Hotel Management on 29 Apr 2024
Thank you for your review, Stacy! We appreciate the kind words and hope to host you again soon!

6/10 Okay

Cherina

Liked: Staff & service
Beautiful old property. Front staff friendly and helpful. Bed was OK. Clean. Area like any downtown area but didn’t go far.
Stayed 1 night in Apr 2024
Response from Hotel Management on 29 Apr 2024
Thank you for your review, Cherina! I am pleased to hear that you enjoyed your stay and am happy to report all mattresses are being replaced in our upcoming renovation!

10/10 Excellent

Jeremy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very convenient and had easy access to local places of interest.
Stayed 2 nights in Apr 2024
Response from Hotel Management on 29 Apr 2024
Thank you for your review, Jeremy! We hope to host you again soon!

8/10 Good

Elizabeth

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
With its intimate lobby and old-world vibe, the hotel offers a pleasant contrast to the very corporate Omni across the way. Staff were courteous and helpful. The room was comfortable: nice quality bed linens, similar, oversized towels, a good-sized bathroom, and a shower with plenty of water. Spotlessly clean and quiet. The only real drawback is parking, which is limited to valet. We used a parking garage nearby. Will be back, and will try the restaurant next time!
Stayed 1 night in Apr 2024
Response from Hotel Management on 29 Apr 2024
Thank you for your review, Elizabeth! We are very pleased to hear you enjoyed your stay with us and we hope to host you again in the future!

8/10 Good

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in historic Shockoe Slip across from the Tobacco Company. Very walkable, city seems clean, but as most cities recovering from the effects of the pandemic. Richmond's style still shines through!
Stayed 3 nights in Apr 2024
Response from Hotel Management on 26 Apr 2024
Thank you for your review, Linda! We LOVE our location and are happy you enjoyed it as well. We hope to host you again soon!

10/10 Excellent

Rebecca

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
The staff is lovely and the attached restaurant's food is delicious and the staff is incredibly friendly.
Stayed 1 night in Apr 2024
Response from Hotel Management on 26 Apr 2024
Thank you for your review, Rebecca! We are very pleased to hear that you enjoyed your stay with us! I hope we are your go-to hotel when visiting the Richmond area!

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Olde Towne Richmond. Charming people and location.
Stayed 1 night in Apr 2024
Response from Hotel Management on 24 Apr 2024
Thank you for your review, James! We hope to host you again in the near future!

8/10 Good

CHARITY

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was very clean and well-kept. The staff was friendly and professional.
Stayed 1 night in Apr 2024
Response from Hotel Management on 22 Apr 2024
Thank you for your review, Charity! We are very pleased you enjoyed your stay with us and we hope to host you again in the near future!

10/10 Excellent

Jan L

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my favorite hotel in downtown Richmond. It's close to the Capitol, shops, and restaurants. Classic decor and stylish rooms. Customer service was fantastic!
Stayed 2 nights in Apr 2024
Response from Hotel Management on 22 Apr 2024
Thank you for your review, Jan! We are very happy to hear that you enjoyed your stay with us and hope to host you again in the near future!

6/10 Okay

CHRISTINE, Mesa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed there for 4 nights. It was walkable to several different eating establishments with a restaurant that was there at the hotel, but wasn’t owned by the hotel. The beds were comfortable, room was clean. Nothing was outstanding. It adequately met our needs for our vacation.
Stayed 4 nights in Apr 2024
Response from Hotel Management on 18 Apr 2024
Thank you for your review, Christine! We are happy you enjoyed your stay with us! We are about to under-go a full renovation and we hope you will come back to enjoy it!

8/10 Good

Marina

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Hotel Management on 17 Apr 2024
Thank you for your review!

2/10 Terrible

Elijah

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Hotel Management on 16 Apr 2024
Thank you for your review

10/10 Excellent

Betty

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I appreciated the hotels proximity to the night life.
Stayed 1 night in Apr 2024
Response from Hotel Management on 15 Apr 2024
Thank you for your review! We love our area! Can't wait to host you again soon!

10/10 Excellent

John

Travelled with partner
Excellent location…close to great restaurants within walking distance. Rooms are comfortable with all amenities close by.
Stayed 1 night in Apr 2024
Response from Hotel Management on 11 Apr 2024
Thank you for your review!

10/10 Excellent

Stephen

Travelled with pets
Comfortable room. Was just in town one night to see a show. Thanks!
Stayed 1 night in Apr 2024
Response from Hotel Management on 9 Apr 2024
Thank you for your review, Stephen! We hope to host you again in the near future!

10/10 Excellent

Rose

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Berkeley Hotel is a beautiful Boutique hotel. The staff has superb from Front Desk to the new Restaurant. The Front Desk help us with our reservation that Expedia wouldn’t do. They made our check in easy and simple. They were at a full house capacity. I have worked in a hotel for 20 yrs. and they made each guest feel comfortable like we were their neighbors. Valet agents were helpful with directions, help with 3 women’s cart of luggage up to our room (a lot), they were always smiling! The new Restaurant in the hotel, that open up 5 weeks before our check-in was the best food I have ever eaten!
Stayed 3 nights in Mar 2024
Response from Hotel Management on 8 Apr 2024
Thank you for your review, Rose! I am pleased to hear that you enjoyed your stay with us and the new restaurant! We hope to become your go-to hotel when you travel to the Richmond area!

10/10 Excellent

Julia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the text check-ins! We were able to ask questions and get our car right away, all with a simple text! Everyone seemed so personable and nice! Loved our room too!
Stayed 1 night in Apr 2024
Response from Hotel Management on 8 Apr 2024
Thank you for your review, Julia! We love being able to connect with our guests in a new way that makes it easier on our guests! I am so happy you loved your room and we hope to become your go-to hotel when in the Richmond area!

10/10 Excellent

Samuel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were as friendly and helpful as you can get. Arrived late and starving, but they opened the kitchen and fed us! I had left my phone charger somewhere and they gave me one! Chris, bartender and server extraordinaire recommended some tasty choices that arrived promptly and at a reasonable price. Our room was spacious, quiet.and affordable. Safe, walkable area. If you are currently staying somewhere else, do try out the restaurant.
Stayed 1 night in Apr 2024
Response from Hotel Management on 8 Apr 2024
Thank you for your review, Samuel! I am very pleased you enjoyed your stay and the staff! We hope to host you again soon!

10/10 Excellent

Elvernette

Travelled with family, Travelled with pets
Liked: Amenities
Clean and close to everything
Stayed 1 night in Apr 2024
Response from Hotel Management on 8 Apr 2024
Thank you for your review! We hope to host you again soon!

6/10 Okay

Daniel

Stayed 2 nights in Mar 2024
Response from Hotel Management on 8 Apr 2024
Thank you for your review!

10/10 Excellent

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A mini-fridge would have been nice, but other than that it is a very nice hotel and nice rooms for the price!
Stayed 2 nights in Apr 2024
Response from Hotel Management on 8 Apr 2024
Thank you for your review, Matthew! We do have mini fridges that can be requested and all rooms will have mini fridges and microwaves after our upcoming renovations! I am glad you enjoyed your stay and hope to host you again soon.

8/10 Good

Andrew, Alexandria

Stayed 1 night in Mar 2024
Response from Hotel Management on 26 Apr 2024
Thank you for your review, Andrew!

8/10 Good

Austin

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Valet was excellent, we did however find a huge wad of hair in our bed as we lifted up the sheets to go to bed after a long day, breakfast was also not available on the one day we were staying, which was disappointing.
Stayed 1 night in Mar 2024
Response from Hotel Management on 5 Apr 2024
Thank you for your review, Austin! I do sincerely apologize for the inconvenience you experienced during your stay with us. I will be alerting the housekeeping staff of this issue and the restaurant owner. I do hope you will give us another chance and stay with us again!

10/10 Excellent

Jerome

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very Accommodating and helpful. They were very informative about the area and sites to check out. We will diffenently be back. Thanks for everything.
Stayed 1 night in Mar 2024
Response from Hotel Management on 1 Apr 2024
Thank you for your kind review, Jerome! We hope to host you soon!

10/10 Excellent

Olga

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was amazing. We even did apps and drinks at the hotel and Chris was an amazing bartender. Would say again.
Stayed 2 nights in Mar 2024
Response from Hotel Management on 1 Apr 2024
Thank you for your 5 star review, Olga! I am so pleased to hear that you enjoyed your stay with us. We hope to become your go-to hotel in the Richmond area.

4/10 Poor

Aimee

Stayed 1 night in Mar 2024
Response from Hotel Management on 22 Apr 2024
Thank you for your review!

10/10 Excellent

Jaime

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Management on 2 Apr 2024
Thank you for your five-star review, Jaime! We hope to host you again soon!

10/10 Excellent

Taso

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Mar 2024
Response from Hotel Management on 1 Apr 2024
Thank you for your review! We hope to host you again soon!

8/10 Good

Sue

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The restaurant on the property was a bust. We came in, the second only table. The waitress sat down with the other guests, the bartender greeted us but made drinks and attended to the other guests. She could have brought us water first and told us how long the wait was. We felt silly sitting so long and went to another restaurant.
Stayed 2 nights in Mar 2024
Response from Hotel Management on 1 Apr 2024
Thank you for your review, Sue! The restaurant on site is a third-party restaurant so I will give the manager your feedback. we do apologize for the inconvenience you experienced, and we do hope to host you again in the near future!

6/10 Okay

James

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The staff is super friendly. However, the hotel is Not a 4 star hotel anymore. The hotel offers very little amenities. The roads are terrible, parking is very a hugh problem. The bed and pillows need to be replaced. I understand they are making inprovements to the room. It needs to happen faster.
Stayed 5 nights in Mar 2024
Response from Hotel Management on 1 Apr 2024
Thank you for your review, James! We appreciate you mentioning our friendly staff! All room issues are being addressed in our upcoming renovations! We do hope to host you again.

10/10 Excellent

Felicia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Mar 2024
Response from Hotel Management on 1 Apr 2024
Thank you for your feedback!

10/10 Excellent

Lore

Stayed 1 night in Mar 2024
Response from Hotel Management on 15 Apr 2024
Thank you for your review, Lore!

4/10 Poor

Gokce

Disliked: Property conditions & facilities
View from the window is just another building. Decor is insanely outdated.
Stayed 1 night in Mar 2024
Response from Hotel Management on 25 Mar 2024
Thank you for your feedback, Gokce! We are under going renovations at this time and all decor will be updated!

10/10 Excellent

Kristin

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Alfreda was very welcoming and helpful.
Stayed 1 night in Mar 2024
Response from Hotel Management on 25 Mar 2024
Thank you for your review, Kristin! Alfreda is a great asset to our team!

10/10 Excellent

Beth

Travelled with group
Great location, friendly staff, clean rooms and comfy beds!
Stayed 1 night in Mar 2024
Response from Hotel Management on 25 Mar 2024
Thank you for your 5 star review, Beth!

8/10 Good

Lucie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
They are in the process of updating the rooms, the staff was excellent, there a great coffee and juice bar a few doors down.
Stayed 2 nights in Mar 2024
Response from Hotel Management on 25 Mar 2024
Thank you for your review, Lucie! We are very pleased you enjoyed your stay with us and hope to see you again!

10/10 Excellent

Lynn

Travelled with group
Very gracious and welcoming staff. In walking distance to the Convention Center. Interesting historic neighborhood.
Stayed 1 night in Mar 2024
Response from Hotel Management on 22 Mar 2024
Thank you for your review, Lynn! We are very happy you enjoyed your stay with us and we hope to host you again in the near future!

10/10 Excellent

Crystal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was very accommodating and the on site restaurant was excellent, if a bit pricey. The only issue we had was the sofa bed was uncomfortable but the regular bed was very comfortable. Water pressure is strong and the temperature was perfect. Room service from the onsite restaurant was quick and convenient.
Stayed 2 nights in Mar 2024
Response from Hotel Management on 19 Mar 2024
Thank you for your review, Crystal! I do apologize for the inconvenience with the sofa bed, please know all issues are being addressed in our upcoming renovation! We are very glad you enjoyed the restaurant and we will let the restaurant owner know!

8/10 Good

Christian

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from Hotel Management on 20 Mar 2024
Thank you for your review!

6/10 Okay

James

Travelled with family
Disliked: Staff & service
Morning and evening customers service terrible
Stayed 1 night in Mar 2024
Response from Hotel Management on 25 Mar 2024
Thank you for your review! We would like to learn more about your experience with us,

10/10 Excellent

Lawrence

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cool layout
Stayed 1 night in Mar 2024
Response from Hotel Management on 18 Mar 2024
Thank you for the review, Lawrence!

10/10 Excellent

Macey

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a beautiful and elegant facility. The staff was so kind and helpful with check-in/out, refreshments, and questions towards anything we thought important.
Stayed 2 nights in Mar 2024
Response from Hotel Management on 18 Mar 2024
Thank you for your kind review, Macey! We are very happy you enjoyed your stay with us and hope to be your go-to hotel when you are in the Richmond area!

8/10 Good

Kirsty

Travelled with partner
Liked: Cleanliness, staff & service
The hotel is going through renovations so the outdated look wont be here forever. Its got some classic charm but the rooms definutely need the update. The staff is great though
Stayed 1 night in Mar 2024
Response from Hotel Management on 14 Mar 2024
Thank you for your review, Kristy! We are very pleased you enjoyed the staff and we hope you will return to see all the updates!

10/10 Excellent

Dennis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They are working on the property. But everywhere they are done upgrading is clean and quaint
Stayed 1 night in Mar 2024
Response from Hotel Management on 14 Mar 2024
Thank you for your review!

6/10 Okay

Yvette Nicole

Stayed 2 nights in Mar 2024
Response from Hotel Management on 4 Apr 2024
Thank you for your review!

8/10 Good

Itarsha

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it! The only thing missing was a fitness center.
Stayed 1 night in Mar 2024
Response from Hotel Management on 14 Mar 2024
Thank you for your review! We are very happy you loved your stay with us!

8/10 Good

Olivia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to get to, restaurant on site, plenty of options around. Comfortable rooms.
Stayed 1 night in Mar 2024
Response from Hotel Management on 13 Mar 2024
Thank you for your review Olivia! We are glad you had a comfortable stay with us! We hope to see you again soon!