Exterior

Reviews of Millennium Palestine Ramallah

5 out of 5
Millennium Palestine Ramallah
Emil Habibi Street, WestBank Ramallah Palestine, Ramallah

Reviews

7.8

Good

Rating 10 - Excellent. 18 out of 39 reviews" "
Rating 8 - Good. 6 out of 39 reviews" "
Rating 6 - Okay. 9 out of 39 reviews" "
Rating 4 - Poor. 3 out of 39 reviews" "
Rating 2 - Terrible. 3 out of 39 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

6.6/10

Amenities

7.6/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

10/10 Excellent

Gilles

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and service.
Stayed 21 nights in Sep 2023
Response from Millennium Palestine Ramallah on 26 Nov 2023
With all pleasure .We hope to see for your future accommodation Sincerely Your,

2/10 Terrible

Yousef

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Unfortunatly our experience in this hotel was bad, when we got there, we had to wait for three hours until we checked in. Also People were smoking in the corridors
Stayed 1 night in Sep 2023

6/10 Okay

bishara_yt

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
don't expect 5 or 4 stars even
not a 5 star even not 4 - bad reception , dirty and old room
Stayed 1 night in Aug 2023
Response from Millennium Palestine Ramallah on 6 Sept 2023
Dear Valued Guest, Greetings, We would like to thank you for your kind comments , we promise to improve our services for your next future accommodation.Sincerely Yours,

2/10 Terrible

JAIME J

Disliked: Staff & service
Dreadful service
Stayed 2 nights in Aug 2023
Response from Millennium Palestine Ramallah on 15 Aug 2023
Dear Valued Guest, Greetings, We would like to thank you for your kind comments .We promise to improve our self for your next future reservation .Sincerely Yours,

8/10 Good

Akram

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was impressed with the the quality of the property I
Stayed 6 nights in Aug 2023
Response from Millennium Palestine Ramallah on 13 Aug 2023
Dear Valued Guest, Greetings, Kindly note , that we would like to thank for your kind comments .We hope to improve for your future next stay .Sincerely Yours,

10/10 Excellent

Aladin

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing
Stayed 1 night in Jul 2023
Response from Millennium Palestine Ramallah on 27 Jul 2023
Dear Valued Guest, Greetings, We would like to thank you for kind survey.We wish to see again at your second home for any future accommodation Sincerely Yours,

10/10 Excellent

Mohamed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Millennium Palestine Ramallah on 15 Jul 2023
Dear Valued Guest, We Would to thank you for the survey our hotel as high score .We hope to see again in second home Sincerely Yours,

10/10 Excellent

Phillip

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I would like to commend the Millenium on the hospitality and professionalism of their staff. When I return to Ramallah, I will be sure to stay with my friends at the Millenium.
Stayed 4 nights in Jun 2023
Response from Millennium Palestine Ramallah on 20 Jun 2023
Dear Mr. Phillip with all pleasure to accommodate in your second home Millennium Palestine Ramallah Wish to see you in the future

6/10 Okay

Christopher

Business traveller
Disliked: Property conditions & facilities
Stayed 6 nights in Apr 2023
Response from Millennium Palestine Ramallah on 30 Apr 2023
Dear Valued Guest, We promise you for future request to improve our breakfast and Restaurant

6/10 Okay

Mahmoud

Nice hotel
I stay for 4 hours only
Stayed 1 night in Apr 2023
Response from Millennium Palestine Ramallah on 25 Apr 2023
we promise you to improve our service for future accommodation

10/10 Excellent

Marc, New York

Liked: Cleanliness, staff & service, property conditions & facilities
Nice facility
Stayed 1 night in Mar 2023
Response from Millennium Palestine Ramallah on 27 Mar 2023
Thank your, wish to see again in our property

8/10 Good

Hisham

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good as expectation.....
Quit good and friendly hotel... Good location and close to city center ...
Stayed 1 night in Feb 2023
Response from Millennium Palestine Ramallah on 14 Mar 2023
Thank you for your perfect Compliment We Hope to see again with your second family Millennium Palestine Ramallah

6/10 Okay

Christopher

Business traveller
Disliked: Property conditions & facilities
Has potential, but having clear difficulties!
For a FIVE-STAR establishment owned by a global hotel group, this hotel was a disappointment, but with the current situation in the West Bank, I can understand many of the issues, but not all of them and especially not for the price per night! I wish that I had looked at some of the recent reviews! I would have seen a lot of the issues that I experienced only on arrival! Neither restaurant seems to be operating, only breakfast is available and I agree with others, it was not the greatest buffet and was hosted in a room far larger and emptier than it needed to be. There was no room service available either. After a long transfer from Tel Aviv, a club sandwich, fries and a beer would have really hit the spot! ...Hell, a frozen pizza thrown in the oven would have sufficed! The pool is also not open... This is often one of my deciding factors when travelling; it would have been better for its closure to be on the property's listing! The room was clean enough (just), but the state of repair of a "Premium" room (506) was not great, especially in the bathroom... Again, well below what I would expect from a 5-star hotel. I did not have much interaction from the staff; I was travelling most of each day, but there was a young man behind the lobby bar (sorry didn't note your name, but you had glasses) who stood out as taking pride in what he was doing. I left this hotel thinking that Millennium & Copthorne Hotels are not doing enough to meet their standards found elsewhere!
Stayed 7 nights in Oct 2022
Response from Bara' jamal on 29 Oct 2022
Dear Mr. Christopher, Greetings from Millennium Hotels Palestine,At first , I would like you to accept our apologies on behalf of the Millennium Hotel management, for any bad experience you may have had during your stay in our hotel. We fully understand what you went through during your stay, we take your comments into consideration and with great interest, to review and improve them.As you mentioned in your comment, that the restaurant was not in service during your stay, this is true, the restaurant was closed during the global pandemic, and there is a plan to reopen it, it's only a matter of time, unfortunately the opening was delayed for several reasons and factors.Regarding the swimming pool, as you know its an outside pool, therefore its closed since the 15th of October as the summer season ends.Again , the hotel is still recovering from a lot of circumstances including the global pandemic, that's why not all the facilities are being operated.we really appreciate your understanding, also a pleasure for us to see you again at our hotel soon on your next visit to Palestine.Sincerely yours, Bara' FraitekhAsst. Front Office & Reservations Manager

4/10 Poor

Feras

Stayed 3 nights in Oct 2022

6/10 Okay

Ameed

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is not clean. Carpets are sporty. Wall papers are chipping, gym is old and ignored. Breakfast food selection is boring, furniture in lobby areas is old. This is not a 4 star hotel.
Stayed 6 nights in Sep 2022
Response from Millennium Palestine Ramallah on 9 Oct 2022
On behalf of our hotel, I would like to sincerely apologize for the less satisfactory experience you have had regarding Cleanness and outlets The service and quality Our main aim is to satisfy our guest with a good quality of service, and we always hope to meet our guest’s expectations. We promise that we will try our best to avoid situations like this to happen in the future.

4/10 Poor

Nabil

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Mellinium should be renamed fiasco hotel
For 235 US dollar/ night this hotel is a ripoff, Advertised as having two restaurants is false, they are closed nonfunctional. The room seems to be prepared by somebody in a hurry, towels stacked haphazardly, dirt on the walls, tissue box and trash can broken, curtain ripped electric outlets dangerously hanging from walls, swimming pool closed on a very hot day etc. Have photos for documentation if anybody is interested.
Dirt on wall
Ripped curtains
More dirt on peeling wall
Broken lamp
Stayed 1 night in Sep 2022
Response from Millennium Palestine Ramallah on 18 Oct 2022
Dear Mr. JacirThank you for choosing Millennium Palestine Ramallah On behalf of our hotel, I would like to sincerely apologize for the less satisfactory experience you have had regarding service and quality The issue interior and exterior Our main aim is to satisfy our guest with a good quality of service, and we always hope to meet our guest’s expectations. We promise that we will try our best to avoid situations like this to happen in the future. Shall you need any further information or assistance please do not hesitate to contact us.

10/10 Excellent

Hussam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

4/10 Poor

Nora

Travelled with partner
Disliked: Cleanliness, staff & service, amenities
Not the most pleasant experience
Stayed 2 nights in Jul 2022

6/10 Okay

Jawad

Disliked: Property conditions & facilities
Stayed 1 night in Sep 2021

10/10 Excellent

Leslie

Stayed 1 night in Jan 2020

8/10 Good

LOUIE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
recomended hotel
very good
Stayed 1 night in Oct 2019
Response from Millenniuim Palestine Ramallah on 20 Nov 2019
Thank You

10/10 Excellent

Verified traveller

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect for a honeymoon,would love to go back and just enjoy .
Stayed 2 nights in Jul 2019
Response from Millennium Palestine Ramallah on 1 Aug 2019
you always most welcome for you second home Millennium Palestine Ramallah

10/10 Excellent

Verified traveller

Stayed 6 nights in Jun 2019
Response from Millennuium Palestine Ramllah on 1 Jul 2019
Thank you

10/10 Excellent

Ameer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from Millennium Palestine Ramallah on 10 Jun 2019
Thanks you

10/10 Excellent

wisam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019
Response from Millennium Palestine Ramallah on 8 Jun 2019
THANKS

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was professional and helpful. The amenities were plentiful The hotel is elegant The bedding was some of the best I’ve ever slept in my life !!
Stayed 2 nights in Apr 2019
Response from Millennium Palestine Ramallah on 21 Apr 2019
Thank you

10/10 Excellent

DD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth Staying Here..
It was worth every penny staying in this hotel. Hotel was neat and clean. Atmosphere was quite good. Staffs and House keeping staffs were quite helpful. We stayed here for Business Trip and found the hotel quite good and secure. We will be delighted to stay here again in we come to Ramallah Again.
Stayed 5 nights in Feb 2019
Response from MILLEENIUM PALESTINE RAMALLAH on 25 Feb 2019
THANKS

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Fine
Stayed 1 night in Jan 2019
Response from Millennium Palestine Ramallah on 7 Jan 2019
Thanks

6/10 Okay

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Airport transfer to hotel
Travelers should be informed that Israeli taxis with yellow license plates cannot enter Ramallah. It cost me 160 dollars for two taxis to get to the hotel.
Stayed 1 night in Dec 2018
Response from Millennium Palestine Ramallah on 7 Jan 2019
well Noted

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful, modern property. Everything is upgraded. Breakfast a little bland, could be better. Restaurant and room service however is beyond amazing.
Stayed 3 nights in Dec 2018
Response from Millennium Palestine Ramallah on 11 Dec 2018
Thanks for your Good Comments

10/10 Excellent

Naim, Ramallah

Liked: Cleanliness, property conditions & facilities, room comfort
I stayed there for two nights I had a good time in Palestine The hotel staff is very good and helpful hotel room very clean and comfortable I will definitely stay there again
Stayed 2 nights in Aug 2018
Response from Millennium Palestine Ramallah on 10 Jan 2019
thanks

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2018
Response from Millennium Palestine Ramallah on 10 Jan 2019
Thanks

10/10 Excellent

John, Seattle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Prime Minister staying here.
We came to see Arafat’s tomb and museum and experience Ramallah. It is a bit remote from central Ramallah, in a nice area with some limited places to eat within walking distance. A very safe place. An excellent pastry and coffee shop about 50 meters away that is popular with the locals. While here there was a group of technicians from India preparing a floor for a visit by the prime minister of India five days later. The breakfast buffet is outstanding with a wide array of local foods. Quiet and comfortable. Five stars by local standards.
Stayed 1 night in Feb 2018
Response from millennium Palestine Ramallah on 11 Feb 2018
Thanks you

8/10 Good

Reham

Liked: Staff & service, property conditions & facilities, room comfort
It was good, breakfast shall be improved
Stayed 2 nights in Dec 2017
Response from millennium Palestine Ramallah on 10 Jan 2018
taken note

10/10 Excellent

Tina Saw Tin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Newly renovated. Clean and comfortable. However pillows need to be changed as they are lumpy
Stayed 5 nights in Dec 2017
Dear Ms . Saw Tin, Greetings from Millennium Palestine Ramallah. I hope my e-mail finds you well, taken note. if you need further information or assistance , please do not hesitate to contact us. sincerely yours,

10/10 Excellent

Mohamad, Penonome

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2022

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
الفندق نظيف. لكن يجب التأكد من مواعيد فتح البركة. يغلقونها للاعراس وهذا غير مذكور عند الحجز. غير هيك طلبت اكثر من مرة تزيين الغرفة اتصلت قبل الوصول. اكدت عند الحضور واتفقنا انه عندما نخرج نعلمهم كي يزينوها. واتصلت وتم التأكيد على التظيين لكن ذلك لم يحدث!!! وجبة الفطور نقص الحليب ولم يأتوا بغيره رغم الطلب. سعر غال مقابل خدمات بسيطه وبدون استعمال البركة. تم تعويض لبركة في فندق اخر لكن هي الاخرى اغلقت مبكؤا بسبب عرس
Stayed 1 night in Jul 2019
Response from Millennium Palestine Ramallah on 27 Jul 2019
Thank You

6/10 Okay

Riika

Liked: Cleanliness, staff & service
Kallis ja paikat alkaneet vähän räsnsistymöän sitten viime vierailun. Kuitenkin siisti ja mukava hotelli.
Stayed 2 nights in May 2018
Response from Millennium Palestine Ramallah on 10 Jan 2019
Thanks