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Novotel Queenstown Lakeside

4.0 star property
Relax by taking a dip into relaxation with our soothing spa tub and delicious breakfast options.

Choose dates to view prices

In the heart of Queenstown City Centre, Novotel Queenstown Lakeside offers an upscale eco-certified haven. Enjoy a rejuvenating soak in the spa tub, then savor breakfast at Elements or grab a drink at the bar. Cycling enthusiasts will love exploring nearby trails while others can unwind in the garden or stay active with gym access and bike rentals.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Hot tub
  • Free Wi-Fi
  • Air-conditioning
  • Gym
The current price is RM494
RM569 total
includes taxes & fees
1 Jun - 2 Jun
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About this property

Novotel Queenstown Lakeside

  • Upscale family-friendly hotel located in Queenstown City Centre
  • A garden, dry cleaning/laundry services and a fireplace in reception are just a few of the amenities provided at Novotel Queenstown Lakeside. Adventurous travellers may like the cycling at this hotel. For some rest and relaxation, visit the hot tub. The on-site restaurant, Elements, offers breakfast, dinner and children's meals. Stay connected with free in-room WiFi, with a speed of 50+ Mbps, and guests can find other amenities, such as a bar and a gym.
  • Other perks at this hotel include:
    • Buffet breakfast (surcharge), bike hire and valet parking (surcharge)
    • An electric car charging station, express check-out and express check-in
    • Babysitting (surcharge), luggage storage and a banquet hall
    • Guest reviews say great things about the breakfast, helpful staff and location
  • Room features
  • All 273 rooms boast comforts, such as 24-hour room service and pillow menus, as well as perks, such as laptop-compatible safes and air conditioning. Guest reviews speak positively of the cleanliness rooms at the property.
  • More conveniences in all rooms include:
    • Childcare services and free infant beds
    • Recycling, LED light bulbs and eco-friendly cleaning products
    • Bathrooms with eco-friendly toiletries and showers
    • 21-inch LCD TVs with streaming services and satellite channels
    • Balconies or patios, daily housekeeping and desks

Awards and affiliations

  • Eco-certified property
  • This property participates in Qualmark Sustainable Tourism Business Award – a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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  • Free Wi-Fi
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Policies

Check-in

Check-in start time: 2 PM; check-in end time: 5:30 AM
Early check-in subject to availability
An early check-in fee will be charged
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 2 per cent for credit card payments
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 16 years, can stay for free if using existing beds when occupying the parent or guardian's room
Children aged 15 and younger eat free breakfast
Rollaway/extra beds are available for NZD 20 per day.
Free cots are available on request at the property

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: NZD 100 per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: from approximately NZD 37 for adults and from NZD 19.00 for children
  • Valet parking fee: NZD 50 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: NZD 20 per day
  • Credit card charges are subject to a surcharge of 2 per cent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve access to the heated pool
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including stag and hen parties
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Frequently asked questions

Is Novotel Queenstown Lakeside pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at Novotel Queenstown Lakeside?

As of 21 May 2026, prices found for a 1-night stay for 2 adults at Novotel Queenstown Lakeside on 1 Jun 2026 start from RM494, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Novotel Queenstown Lakeside?

Valet parking is available for NZD 50 per night. Limited spots are available.

What time is check-in at Novotel Queenstown Lakeside?

Check-in start time: 2 PM; check-in end time: 5:30 AM. A fee applies for early check-in (subject to availability).

What time is check-out at Novotel Queenstown Lakeside?

Checkout is at 11 AM. Late checkout is available for a fee (subject to availability).

Where is Novotel Queenstown Lakeside located?

This family-friendly Queenstown hotel is located on a lake, steps away from Williams Cottage, Queenstown Gardens and Queenstown Beach. Lake Wakatipu and Church of St Peters are just steps away.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

8.6

Excellent

9.0

Cleanliness

8.4

Amenities

9.0

Staff & service

8.2

Property conditions & facilities
Rating 10 - Excellent. 537 out of 1009 reviews
Rating 8 - Good. 305 out of 1009 reviews
Rating 6 - Okay. 120 out of 1009 reviews
Rating 4 - Poor. 26 out of 1009 reviews
Rating 2 - Terrible. 21 out of 1009 reviews

Reviews

Verified

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location, wonderful breakfast
Stayed 3 nights in Apr 2026
Verified

10/10 Excellent

Elamin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central location and clean hotel rooms.
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Kyla Mae

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were all great. Breakfast was great. Valet service was great. Only negative would be the bathrooms are a bit outdated. Otherwise a great stay & we would recommend
Stayed 5 nights in May 2026
Verified

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, close to the lake, restaurants and cafes. Friendly and approachable staff, clean rooms.
Stayed 12 nights in Mar 2026
Verified

10/10 Excellent

Sharon

Liked: Cleanliness, amenities, property conditions & facilities
Location excellent Staff very friendly and helpful Hotel very clean
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place, inside and out. Great location right next to the Queenstown beach.
Stayed 3 nights in Feb 2026
Verified

8/10 Good

Simon

Liked: Cleanliness, amenities, property conditions & facilities
Amazing location, good size rooms, comfortable bed, friendly staff, very close to cafes, restaurants and attractions.
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Sven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, helpful and close to downtown
Stayed 2 nights in Mar 2026
Verified

6/10 Okay

Lora

Liked: Staff & service
Nice breakfast, good location
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

NITEEN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No 1 staff , very help full anytime ❤️
Stayed 1 night in Apr 2026
Verified

6/10 Okay

Robyn Maree

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Breakfast was good. Very old and dated hotel in need of a revamp. Beds were lovely and ideal location. Just needs a renovation. Bathrooms and carpets pretty ordinary
Stayed 4 nights in Apr 2026
Verified

10/10 Excellent

Brian

Clean comfortable and quiet
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Sue

Liked: Cleanliness, staff & service, amenities
Great room, quality linnen and towels, great service
Stayed 1 night in Jan 2026
Verified

8/10 Good

kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, nice gardens
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Andrew

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, close to dinning, beach and park.
Stayed 1 night in Jan 2026
Verified

8/10 Good

Christine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location next to the waterfront and shops, restaurants and bars. Breakfast buffet is with it for value. Check in a bit slow, rooms tidy and services daily. Would recommend.
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Nik

Liked: Cleanliness, amenities, property conditions & facilities
Spotless and super convenient location
Stayed 1 night in Dec 2025
Verified

6/10 Okay

Vicky

Liked: Cleanliness, amenities
It needs an update, especiallythe bathroom. The staff were really nice.
Stayed 5 nights in Jan 2026
Verified

10/10 Excellent

Dillon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super convenient location to downtown
Stayed 1 night in Nov 2025
Verified

6/10 Okay

Tracy

Great location and excellent customer service. But facility is a bit old in the room we stayed.
Stayed 1 night in Jan 2026
Verified

8/10 Good

Carl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in a great location.
Stayed 5 nights in Aug 2025
Verified

10/10 Excellent

Biljana

Liked: Cleanliness, staff & service, property conditions & facilities
Great location - convenient and central. Friendly staff. Safe location. Recommend and will stay again.
Stayed 4 nights in Dec 2025
Verified

10/10 Excellent

Maree

Liked: Cleanliness, amenities
Very clean and friendly staff
Stayed 2 nights in Oct 2025
Verified

8/10 Good

James

Liked: Cleanliness, amenities
The room was a bit tired but the staff throughout the hotel were great, helpful and always friendly and welcoming!
Stayed 3 nights in Dec 2025
Verified

8/10 Good

Michael

Liked: Cleanliness, amenities, property conditions & facilities
Happy with our room for a three night stay. Close to everything in town. If self driving, be prepared for street parking 500m away up a steep incline.
Stayed 3 nights in Jan 2026