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Novotel Queenstown Lakeside

Photo gallery for Novotel Queenstown Lakeside

Exterior
Front of property
Room, 1 King Bed, Lakeside | View from room
Breakfast and dinner served
Interior

Overview of Novotel Queenstown Lakeside

Novotel Queenstown Lakeside

4.0 star property
8.6 out of 10 Excellent
8.6/10 Excellent

Popular amenities

  • Hot tub
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym
  • Breakfast available
Map
Corner of Earl and Marine Parade, Queenstown, 9348

Explore the area

  • Popular LocationLake Wakatipu1 min walk
  • Popular LocationKiwi and Birdlife Park9 min walk
  • Popular LocationSkyline Gondola10 min walk
  • AirportQueenstown (ZQN-Queenstown Intl.)13 min drive

Room options

About this area

Queenstown

Novotel Queenstown Lakeside is located in Queenstown City Centre, a neighbourhood in Queenstown, and is in the mountains and on a lake. Queenstown Arts Centre and Toi o Tahuna are cultural highlights, and some of the area's activities can be experienced at Fear Factory Queenstown and Steamer Wharf. Travelling with kids? Consider Cookie Time and Underwater Observatory. Take in the nearby slopes with cross-country skiing and downhill skiing, or try out other outdoor activities such as snowmobiling and snowshoeing. Guests love the hotel's central location.
Visit our Queenstown travel guideOpens in a new window
Map

What's nearby

  • Lake Wakatipu - 1 min walk
  • Queenstown Beach - 2 min walk
  • Cookie Time - 3 min walk
  • Kiwi and Birdlife Park - 9 min walk
  • Skyline Gondola - 10 min walk

Getting around

  • Queenstown (ZQN-Queenstown Intl.) - 13 min drive

Restaurants

  • Cookie Time - 3 min walk
  • Starbucks - 4 min walk
  • Pig and Whistle Pub - 4 min walk
  • Yonder - 2 min walk
  • Vudu Cafe & Larder - 3 min walk

About this property

Novotel Queenstown Lakeside

4-star eco-certified hotel located in Queenstown City Centre
Take advantage of a garden, dry cleaning/laundry services and a bar at Novotel Queenstown Lakeside. For some rest and relaxation, visit the hot tub. Be sure to enjoy a meal at Elements, the on-site restaurant. Free WiFi in public areas is available to all guests, along with a gym and a business centre.
Other perks at this hotel include:
  • Buffet breakfast (surcharge), valet parking (surcharge) and an electric car charging station
  • Express check-out, a TV in reception and a 24-hour front desk
  • Express check-in, multilingual staff and free newspapers
  • Guest reviews say great things about the breakfast and central location
Room features
All 273 rooms boast comforts, such as 24-hour room service and pillow menus, as well as perks, such as laptop-compatible safes and air conditioning.
More conveniences in all rooms include:
  • Childcare services and free infant beds
  • Bathrooms with showers and shower/bath combinations
  • 21-inch LCD TVs with satellite channels
  • Balconies or patios, daily housekeeping and desks

Awards and affiliations

Green/Sustainable Property
This property participates in Qualmark Sustainable Tourism Business Award, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

Languages

Chinese (Mandarin), Czech, Dutch, English, French, German, Italian, Japanese, Korean, Portuguese, Russian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Social distancing

Contactless check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Masks and gloves available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: WiFi (NZD 10 per night), Wired Internet (surcharge)
  • Available in some public areas: Free WiFi

Parking and public transport

  • Valet parking on site (NZD 28 per night; includes in/out privileges)
  • Limited on-site parking
  • Electric car charging station on site
  • Off-site parking for NZD 23 per night; discounts available
  • Ski shuttle nearby

Food and drink

  • Buffet breakfast available for a fee daily 6 AM–10:30 AM: NZD 34 for adults and NZD 15 for children
  • 1 restaurant
  • 1 bar
  • 24-hour room service

Restaurants on site

  • Elements

Things to do

  • Fitness centre
  • Hot tub

Family friendly

  • Babysitting (surcharge)
  • Free cots/infant beds
  • In-room childcare (surcharge)
  • Laundry facilities

Conveniences

  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Ski passes
  • Ski storage
  • Tour/ticket assistance

Business services

  • Business centre
  • Conference space (646 square feet)
  • A meeting room

Outdoors

  • Garden
  • Picnic area

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (selected rooms)
  • Lift
  • In-room accessibility (selected rooms)
  • Roll-in shower (selected rooms)
  • Step-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible (may have limits)

More

  • Designated smoking areas (fines apply)
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Free cots/infant beds
  • Pillow menu

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • 21-inch LCD TV
  • Films for purchase
  • Satellite channels

Food and drink

  • Minibar

Outdoor space

  • Balcony or patio

More

  • Connecting rooms available
  • Desk
  • Free newspapers
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Similar properties

Policies

Check-in

Check-in from 2 PM - 5:30 AM
Early check-in subject to availability
An early check-in fee will be charged
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 16 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Free cots are available on request at the property

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: NZD 100 per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: from approximately NZD 34 for adults and from NZD 15 for children
  • Fee for in-room wireless Internet: NZD 10 per night (rates may vary)
  • Fee for in-room wired Internet: NZD 10 per night (rates may vary)
  • Valet parking fee: NZD 28 per night (in/out privileges)
  • Nearby parking fee: NZD 23 per night (164 ft away)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Credit card charges are subject to a surcharge of 2 per cent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Safety features at this property include a smoke detector and window guards

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including stag and hen parties
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

Qualmark® assigns an official star rating for accommodation in New Zealand. This Hotel property has been rated 4 stars.
Official New Zealand Rating provided by Qualmark®

Property is also known as

Lakeside Novotel
Lakeside Novotel Queenstown
Novotel Lakeside
Novotel Lakeside Hotel
Novotel Lakeside Hotel Queenstown
Novotel Lakeside Queenstown
Novotel Queenstown
Novotel Queenstown Lakeside
Queenstown Lakeside
Queenstown Novotel
Novotel Gardens Queenstown
Novotel Queenstown Lakeside Hotel Queenstown
Novotel Queenstown Lakeside Hotel
Novotel Queenstown Lakeside Hotel
Novotel Queenstown Lakeside Queenstown
Novotel Queenstown Lakeside Hotel Queenstown

Frequently asked questions

Is Novotel Queenstown Lakeside pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at Novotel Queenstown Lakeside?

As of 2 Jun 2023, prices found for a 1-night stay for 2 adults at Novotel Queenstown Lakeside on 5 Jun 2023 start from RM 506.54, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Novotel Queenstown Lakeside?

Valet parking is available for NZD 28 per night. Limited spots are available.

What time is check-in at Novotel Queenstown Lakeside?

Check-in is from 2 PM - 5:30 AM. A fee applies for early check-in (subject to availability).

What time is check-out at Novotel Queenstown Lakeside?

Checkout is at 11 AM. Late checkout is available for a fee (subject to availability).

Where is Novotel Queenstown Lakeside located?

This family-friendly Queenstown hotel is located on a lake, steps away from Williams Cottage, Queenstown Gardens and Queenstown Beach. Cookie Time and Underwater Observatory are also within 5 minutes.

Novotel Queenstown Lakeside Reviews

Novotel Queenstown Lakeside Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 507 out of 1001 reviews" "
" "10 - Excellent 51%
Rating 8 - Good. 360 out of 1001 reviews" "
" "8 - Good 36%
Rating 6 - Okay. 103 out of 1001 reviews" "
" "6 - Okay 10%
Rating 4 - Poor. 16 out of 1001 reviews" "
" "4 - Poor 2%
Rating 2 - Terrible. 15 out of 1001 reviews" "
" "2 - Terrible 1%

8.8/10

Cleanliness

9.0/10

Staff & service

8.3/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Ronald

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We have stayed at the Novotel previously. The Lakeside view is excellent and the rooms are great. The church side views appear to be older rooms which are smaller. They are not as nice as the rooms with the lake view. The staff is very helpful either way. Convenient for walking to local restaurants and shopping.
Stayed 2 nights in May 2023

2/10 Terrible

Radhakrishna

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Hotel did not honor the room type I paid for, Rooms are noisy and we could hear footsteps noise from the room above us. Bathroom fittings are old and very hard to operate
Stayed 3 nights in May 2023

10/10 Excellent

Hui Juan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location.
Stayed 1 night in May 2023

6/10 Okay

Ernest

Travelled with family
location is superb
Stayed 4 nights in Apr 2023

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything.
Stayed 2 nights in Apr 2023

8/10 Good

Howard

Travelled with family
Liked: Cleanliness, staff & service, amenities
Very central to everything
Stayed 3 nights in Apr 2023

10/10 Excellent

VICKY

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location near the lake and downtown Queenstown. Excellent breakfast and friendly, helpful staff.
Stayed 1 night in Apr 2023

6/10 Okay

Nicholas

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Was there for work. Room was not ready on time, and it wasn’t the room that was in the description when I booked online. For the price, I’d expect better.
Stayed 1 night in Apr 2023

6/10 Okay

Anna

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2023

8/10 Good

Sharon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location as easy to walk to places. Bathroom was a little older with shower over bath and shower curtain
Stayed 2 nights in Apr 2023