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Hilton Queenstown Resort & Spa

Photo gallery for Hilton Queenstown Resort & Spa

Exterior
Restaurant
Front of property
Room, 1 Queen Bed, Accessible | Premium bedding, minibar, in-room safe, free cots/infant beds
Deluxe 2 Bedrooms, Lake View (Residence) | Premium bedding, minibar, in-room safe, free cots/infant beds

Overview of Hilton Queenstown Resort & Spa

Hilton Queenstown Resort & Spa

5.0 star property
8.4 out of 10 Very good
8.4/10 Very good

Popular amenities

  • Pool
  • Hot tub
  • Spa
  • Free WiFi
  • Restaurant
  • Air conditioning
Map
Kawarau Village, 79 Peninsula Road, Kawarau Falls, 9300

Explore the area

  • Popular LocationLake Wakatipu5 min walk
  • Popular LocationThe Kingston Flyer4 min drive
  • AirportQueenstown (ZQN-Queenstown Intl.)4 min drive
  • Popular LocationRemarkables Park Town Centre4 min drive

Room options

About this area

Kawarau Falls

Located in Kawarau Falls, Hilton Queenstown Resort & Spa is near the airport and on the waterfront. Lake Wakatipu and Frankton Beach reflect the area's natural beauty and area attractions include Alpine Aqualand and Queenstown Paintball. Queenstown Gardens and Queenstown Ice Arena are also worth visiting. Discover the area's water adventures with kayaking and waterskiing nearby, or enjoy the great outdoors with hiking/biking trails and mountain biking.
Visit our Kawarau Falls travel guideOpens in a new window
Map

What's nearby

  • Lake Wakatipu - 5 min walk
  • The Kingston Flyer - 4 min drive
  • Remarkables Park Town Centre - 4 min drive
  • Queenstown Event Centre - 4 min drive
  • Cookie Time - 10 min drive

Getting around

  • Queenstown (ZQN-Queenstown Intl.) - 4 min drive

Restaurants

  • Cookie Time - 10 min drive
  • Pig and Whistle Pub - 10 min drive
  • Frankton Arm Tavern - 4 min drive
  • Joe’S Garage - 5 min drive
  • 1876 Bar & Restaurant - 10 min drive

About this property

Hilton Queenstown Resort & Spa

5-star luxury hotel by the lake
Take advantage of a free food/drink shopping service, a rooftop terrace and shopping on site at Hilton Queenstown Resort & Spa. Indulge in a massage, a body scrub and a body wrap at the on-site spa. Be sure to enjoy a meal at Wakatipu Grill, the on-site restaurant. Free WiFi in public areas is available to all guests, along with a garden and a hair salon.
Other perks at this hotel include:
  • An indoor pool
  • Buffet breakfast (surcharge), valet parking (surcharge) and a ferry terminal shuttle
  • Express check-out, luggage storage and tour/ticket information
  • A 24-hour front desk, multilingual staff and massage treatment rooms
  • Guest reviews speak highly of the breakfast
Room features
All 220 rooms boast comforts, such as premium bedding and laptop-compatible safes, as well as thoughtful touches, such as air conditioning and dressing gowns. Guest reviews highly rate the overall comfort, size rooms at the property.
Other conveniences in all rooms include:
  • Free infant beds and travel cots
  • Hypo-allergenic bedding and rollaway/extra beds (surcharge)
  • Bathrooms with rainfall showers and designer toiletries
  • 32-inch HDTVs with premium channels
  • Balconies or patios, fridges and electric kettles

Languages

Afrikaans, Chinese (Mandarin), Czech, Dutch, English, French, German, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Social distancing

Contactless check-out

Safety measures

Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: WiFi (NZD 9.95 per 24-hour period), Wired Internet (surcharge)
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Self parking on site (NZD 16 per day)
  • Valet parking on site (NZD 40 per day; includes in/out privileges)
  • Limited on-site parking
  • Wheelchair-accessible parking available
  • Height restrictions apply for on-site parking
  • Ferry terminal shuttle (surcharge)
  • Ski shuttle nearby

Food and drink

  • Buffet breakfast available for a fee 7:00 AM–10:30 AM on weekdays and 7:00 AM–11:00 AM on weekends: NZD 30 per person
  • 1 restaurant
  • 1 bar
  • Room service available

Restaurants on site

  • Wakatipu Grill
  • Stacks Pub

Things to do

  • Fitness centre
  • Full-service spa
  • Indoor pool
  • Sauna
  • Shopping
  • Hot tub
  • Steam room

Family friendly

  • Free cots/infant beds
  • Corner/local shop
  • Indoor pool
  • Laundry facilities
  • Fridge
  • Rollaway/extra beds (surcharge)
  • Travel cot

Conveniences

  • Lift
  • Front-desk safe
  • Corner/local shop

Guest services

  • 24-hour front desk
  • Concierge services
  • Dry-cleaning service
  • Free food shopping service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Ski storage
  • Tour/ticket assistance
  • Wedding services

Business services

  • Conference centre
  • Meeting rooms

Outdoors

  • Garden
  • Rooftop terrace

Spa

  • 10 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massages
  • Massage/treatment rooms
  • Spa open daily

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (selected rooms)
  • Lift
  • In-room accessibility (selected rooms)
  • Roll-in shower (selected rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Fireplace in reception

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Free cots/infant beds
  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Dressing gowns
  • Designer toiletries
  • Hairdryer
  • Private bathroom
  • Rainfall showerhead
  • Shower

Entertainment

  • 32-inch LCD TV
  • TV channels
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Minibar
  • Fridge

Outdoor space

  • Balcony or patio

More

  • Connecting rooms available
  • Free newspapers
  • Laptop-compatible safe

Similar properties

Policies

Check-in

Check-in from 4:00 PM - midnight
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for NZD 60.0 per night.
Free cots are available on request at the property

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: from approximately NZD 30 per person
  • Fee for in-room wireless Internet: NZD 9.95 per 24-hour period (rates may vary)
  • Fee for in-room wired Internet: NZD 9.95 (rates may vary)
  • Self-parking fee: NZD 16 per day
  • Valet parking fee: NZD 40 per day (in/out privileges)
  • A late check-out fee will be charged
  • Rollaway bed fee: NZD 60.0 per night
  • Credit card charges are subject to a surcharge of 2 per cent
  • Facilities fee: NZD 20 per person, per day and includes use of: spa tub; swimming pool

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
Children under 12 years old are not allowed in the swimming pool, health club, fitness facility or hot tub without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

This property does not have a Qualmark® rating. For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Hilton Queenstown
Hilton Queenstown Resort
Hilton Resort Queenstown
Queenstown Hilton
Queenstown Resort
Resort Queenstown
Hilton Queenstown Hotel Queenstown
Hilton Queenstown Resort Spa
Hilton Queenstown Resort Spa
Hilton Queenstown Resort & Spa Hotel
Hilton Queenstown Resort & Spa Kawarau Falls
Hilton Queenstown Resort & Spa Hotel Kawarau Falls

Frequently asked questions

Does Hilton Queenstown Resort & Spa have a pool?

Yes, this property has an indoor pool.

How much does it cost to stay at Hilton Queenstown Resort & Spa?

As of 2 Jun 2023, prices found for a 1-night stay for 2 adults at Hilton Queenstown Resort & Spa on 6 Jun 2023 start from RM 460.27, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hilton Queenstown Resort & Spa pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hilton Queenstown Resort & Spa?

Self-parking is available for NZD 16 per day. Valet parking is available for NZD 40 per day. Limited spots are available.

What time is check-in at Hilton Queenstown Resort & Spa?

Check-in is from 4:00 PM - midnight.

What time is check-out at Hilton Queenstown Resort & Spa?

Checkout is at 11:00 AM. Late checkout is available for a fee.

Where is Hilton Queenstown Resort & Spa located?

Situated on the waterfront, this luxury hotel is within 1 mile (2 km) of Lake Wakatipu, The Kingston Flyer and Remarkables Park Town Centre. Frankton Beach and Queenstown Event Centre are also within 2 miles (3 km).

Hilton Queenstown Resort & Spa Reviews

Hilton Queenstown Resort & Spa Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 545 out of 1002 reviews" "
" "10 - Excellent 54%
Rating 8 - Good. 254 out of 1002 reviews" "
" "8 - Good 25%
Rating 6 - Okay. 116 out of 1002 reviews" "
" "6 - Okay 12%
Rating 4 - Poor. 63 out of 1002 reviews" "
" "4 - Poor 6%
Rating 2 - Terrible. 24 out of 1002 reviews" "
" "2 - Terrible 2%

8.8/10

Cleanliness

8.7/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.3/10

Eco-friendliness

Reviews

10/10 Excellent

BARISKA

Travelled with group
Liked: Cleanliness, property conditions & facilities
Everything was good. Staff Member Franco especially
Stayed 4 nights in May 2023

6/10 Okay

Garry and Dianne

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful setting and would stay there again because of that but, our rooms air conditioning was not working properly and was not fixed.Our room was on the 8 floor and next to the outside conditioning units which could be heard at night' We also should have got a gold card discount but when booking I was not aware of.Lovely staff
Stayed 4 nights in May 2023

10/10 Excellent

Sonny, Wangaratta

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, beautiful lake and mountains views, very close to airport and shopping centre & restaurant (5-7 minutes drive/taxi). Take 30 minutes to city centre by drive or public transport, even you can take water taxi just dock in front the hotel. I recommend to take water taxi if you go to city centre (cheaper and enjoy the views from the lake). If you drive and need parking, you need to buy underground parking at hotel that cost $16/day (in and out as many as you want ) otherwise you can free parking off the street (if you lucky to find a spaceport and a short walking distance up/down the hill to hotel.
Stayed 5 nights in May 2023

10/10 Excellent

Liesel

Liked: Cleanliness, staff & service, property conditions & facilities
Loved how the property is in a quiet area amongst beautiful surroundings. Also loved the fire pit and fireplace - as well as the balcony and bath in the king suite rooms. A wonderful place to relax and treat yourself. Would go again
Stayed 4 nights in May 2023

8/10 Good

bhajandeep

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good but residence should be cleaned everyday by staff , that cost should be included- not at additional expense
Stayed 3 nights in May 2023

6/10 Okay

Dianne

Liked: Cleanliness, staff & service, property conditions & facilities
Great Location and outlook. Condiments supplied for guests within the unit are limited. (Change the milk or at least offer more. Your new digital system in relation to finding out about the hotel and what was on offer was crap, tiresome to use and even then it was hard to find information. Just my view though
Stayed 1 night in May 2023

6/10 Okay

ERICA

Travelled with family, Travelled with family and small children
Liked: Property conditions & facilities
Disliked: Cleanliness
Stayed 3 nights in May 2023

8/10 Good

Ben

Liked: Cleanliness, staff & service, property conditions & facilities
Water front views and quite location
Stayed 4 nights in May 2023

10/10 Excellent

Mary Joy, Queenstown

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed for my birthday, and Hilton would always be my family’s go to, to celebrate special occasions. We waited until 4pm to check in, although not very ideal with a baby, but the lounge is cozy, spacious and with the view out towards the Kelvin Peninsula is enjoyable. The waiting was all worth it when we finally get into our room. The team at the Reception spearheaded by Joshua and the lovely Asian girl (sorry, missed to get her name)— but she was outstanding, very welcoming, always smiles and just that genuine kind of service and exceptionally helpful. You guys made my birthday extra memorable and special. Thank you! They are such a great asset to the Hilton Luxury brand. Kudos to their Housekeeping team as well who presents every detail of the room to its highest standards. Room was small but overall clean and comfortable. Absolutely love the staff at the breakfast service, polite and very friendly, Food were delicious and fresh. We can’t wait for our next stay!
Stayed 1 night in May 2023

10/10 Excellent

Sue

Stayed 2 nights in May 2023