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Hilton Queenstown Resort & Spa

Photo gallery for Hilton Queenstown Resort & Spa

Primary image
Indoor pool
Indoor pool
View from room
Premium bedding, minibar, in-room safe, free cots/infant beds

Overview of Hilton Queenstown Resort & Spa

Hilton Queenstown Resort & Spa

5.0 star property

4.3/5 Excellent

Guests rated this property 4.5/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Spa
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment
  • Social distancing
Map
Kawarau Village, 79 Peninsula Road, Kawarau Falls, 9300

Explore the area

  • Popular LocationLake Wakatipu5 min walk
  • AirportQueenstown (ZQN-Queenstown Intl.)4 min drive
  • Popular LocationMillbrook Resort Golf Course16 min drive
  • Popular LocationCoronet Peak Ski Area25 min drive

Choose dates to view prices

About this area

Kawarau Falls

Located in Kawarau Falls, Hilton Queenstown Resort & Spa is near the airport and on the waterfront. Queenstown Arts Centre and Toi o Tahuna are cultural highlights, and some of the area's activities can be experienced at Skyline Gondola and Queenstown Golf Club. Alpine Aqualand and Queenstown Gardens are also worth visiting. Discover the area's water adventures with kayaking and waterskiing nearby, or enjoy the great outdoors with hiking/biking trails and mountain biking.
Visit our Kawarau Falls travel guideOpens in a new window
Map

What's nearby

  • Lake Wakatipu - 5 min walk
  • Remarkables Park Town Centre - 4 min drive
  • Alpine Aqualand - 5 min drive
  • Millbrook Resort Golf Course - 16 min drive
  • Coronet Peak Ski Area - 25 min drive

Getting around

  • Queenstown (ZQN-Queenstown Intl.) - 4 min drive

About this property

Hilton Queenstown Resort & Spa

5-star luxury hotel near Lake Wakatipu
This smoke-free hotel features a full-service spa, an indoor pool and a restaurant. WiFi in public areas is free. Additionally, a fitness centre, a bar/lounge and a sauna are on-site.
Hilton Queenstown Resort & Spa offers 220 accommodations with minibars and laptop-compatible safes. Rooms open to balconies or patios. Beds feature premium bedding. 32-inch LCD televisions come with premium cable channels. Fridges and coffee/tea makers are provided. Bathrooms include a shower with a rainfall showerhead, bathrobes, designer toiletries and hairdryers.

In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include complimentary newspapers and safes.

An indoor pool and a spa tub are on site. Other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Eforea spa at Hilton has 10 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy.

The spa is open daily.

Languages spoken

Afrikaans, Chinese (Mandarin), Czech, Dutch, English, French, German, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of CleanStay (Hilton)

Social distancing

Contactless check-out
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Hand sanitiser provided
Individually wrapped food options available for breakfast
At check-in, guests must provide a record of full COVID-19 vaccination
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: WiFi (NZD 9.95 per 24-hour period), Wired Internet (surcharge)
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Self parking on site (NZD 16 per day)
  • Valet parking on site (NZD 40 per day; includes in/out privileges)
  • Limited on-site parking
  • Wheelchair-accessible parking available
  • Height restrictions apply for on-site parking
  • Ferry terminal shuttle (surcharge)
  • Ski shuttle nearby

Food and drink

  • Buffet breakfast available for a fee 7:00 AM–10:30 AM on weekdays and 7:00 AM–11:00 AM on weekends: NZD 30 per person
  • 1 restaurant
  • 1 bar
  • Room service available

Restaurants on site

  • Wakatipu Grill
  • Stacks Pub

Things to do

  • Fitness centre
  • Full-service spa
  • Indoor pool
  • Sauna
  • Shopping
  • Hot tub
  • Steam room

Family friendly

  • Free cots/infant beds
  • Corner/local shop
  • Indoor pool
  • Laundry facilities
  • Fridge
  • Rollaway/extra beds (surcharge)
  • Travel cot

Conveniences

  • Lift
  • Front-desk safe
  • Corner/local shop

Guest services

  • 24-hour front desk
  • Concierge services
  • Dry-cleaning service
  • Free food shopping service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Ski storage
  • Tour/ticket assistance
  • Wedding services

Business services

  • Conference centre
  • Meeting rooms

Outdoors

  • Garden
  • Rooftop terrace

Spa

  • 10 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massages
  • Massage/treatment rooms
  • Spa open daily

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Fireplace in reception
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Free cots/infant beds
  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Dressing gowns
  • Designer toiletries
  • Hairdryer
  • Private bathroom
  • Rainfall showerhead
  • Shower

Entertainment

  • 32-inch LCD TV
  • TV channels
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Minibar
  • Fridge

Outdoor space

  • Balcony or patio

More

  • Connecting rooms available
  • Free newspapers
  • Laptop-compatible safe

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Kawarau Falls
Kawarau Falls
Guest rating 4+
Guest rating 4+
5 star
5 star
Business-friendly
Business-friendly
Hot tub
Hot tub
Hotel
Hotel

Policies

Check-in

Check-in from 4:00 PM - midnight
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
A late check-out fee will be charged
Express checkout

Special check-in instructions

Front desk staff will greet guests on arrival
At check-in, guests must provide a record of full COVID-19 vaccination

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for NZD 60.0 per night.
Free cots (infant beds)

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: NZD 30 per person (approximately)
  • Fee for in-room wireless Internet: NZD 9.95 per 24-hour period (rates may vary)
  • Fee for in-room wired Internet: NZD 9.95 (rates may vary)
  • Self-parking fee: NZD 16 per day
  • Valet parking fee: NZD 40 per day (in/out privileges)
  • A late check-out fee will be charged
  • Rollaway bed fee: NZD 60.0 per night
  • Credit card charges are subject to a surcharge
  • Facilities fee: NZD 20 per person, per day and includes use of: spa tub; swimming pool

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

National rating

This property does not have a Qualmark® rating. For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Hilton Queenstown
Hilton Queenstown Resort
Hilton Resort Queenstown
Queenstown Hilton
Queenstown Resort
Resort Queenstown
Hilton Queenstown Hotel Queenstown
Hilton Queenstown Resort Spa
Hilton Queenstown Resort Spa
Hilton Queenstown Resort & Spa Hotel
Hilton Queenstown Resort & Spa Kawarau Falls
Hilton Queenstown Resort & Spa Hotel Kawarau Falls

Overall score and ratings

4.3

Excellent

Rating 5 - Excellent. 560 out of 981 reviews
5 - Excellent 57%
Rating 4 - Good. 255 out of 981 reviews
4 - Good 26%
Rating 3 - Okay. 95 out of 981 reviews
3 - Okay 10%
Rating 2 - Poor. 51 out of 981 reviews
2 - Poor 5%
Rating 1 - Terrible. 20 out of 981 reviews
1 - Terrible 2%

4.5/5

Cleanliness

4.4/5

Staff & service

4.3/5

Amenities

4.3/5

Property conditions & facilities

4.1/5

Eco-friendliness
Write a review

2/5 Poor

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
We have stayed at the Hilton queenstown regularly over the last 7 years both summer and winter I have always booked this hotel for the baths in the rooms and the hotel indoor swimming pool and spa pool unfortunately the water temperature of the heated swimming pool was so cold it wasn’t able to be used comfortably and the spa pool temperature was also very cold well under 30 degrees I don’t know if this is a cost cutting thing by management but it spoilt our usual happy visit to the hotel also our favourite pub restaurant at the hotel was closed luckily Uber eats deliveries to the hotel were possible this left me thinking why would anyone use room service ever again the buffet breakfast at the Hilton was its usual extremely high standard :-)
Stayed 2 nights in Jun 2022

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Get place if your wanting to be in a quieter more peaceful setting
Stayed 1 night in Jun 2022

4/5 Good

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
Over all a great place to stay. Food was Amazing. Bed was very comfortable. Swimming pool was great. If i was to complain about anything it was be about the cleaning, lots of dust in the corner of the bathroom and the shower Smelt and the windows not clean i the pool room.
Stayed 2 nights in Jun 2022

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just a really nice spot. Great outlook and easy welcome and quick exit
Stayed 2 nights in Jun 2022

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay, the water taxi made it super easy to get from the town center to the hotel and all the staff were super helpful.
Stayed 5 nights in Jun 2022