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Hilton Queenstown Resort & Spa

5.0 star property
Luxury hotel with full-service spa and fitness centre

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your current months are August, 2024 and September, 2024.
August 2024
September 2024

Photo gallery for Hilton Queenstown Resort & Spa

Restaurant
Front of property
Premium bedding, minibar, in-room safe, soundproofing
Restaurant
Exterior

Reviews

8.6

Excellent

Popular amenities

  • Hot tub
    Hot tubHot tub
  • Spa
    SpaSpa
  • Bar
    BarBar
  • Parking available
    Parking availableParking available
  • Pool
    PoolPool
  • Room service
    Room serviceRoom service

Check-in time

3:00 PM

Check-out time

11:00 AM
The price is RM 606
Price available on 25/08/2024
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About the area

Map
Kawarau Village, 79 Peninsula Road, Kawarau Falls, 9300

What's nearby

  • Queenstown Event Centre - 4 min drive
  • Kiwi and Birdlife Park - 11 min drive
  • Skyline Queenstown - 12 min drive
  • Onsen Hot Pools - 16 min drive
  • The Remarkables Ski Area - 16 min drive

Getting around

  • Queenstown (ZQN-Queenstown Intl.) - 4 min drive

Restaurants

  • ‪McDonald's - ‬4 min drive
  • ‪The Shelter - ‬4 min drive
  • ‪Altitude Brewing - ‬5 min drive
  • ‪Manaia Lounge - ‬4 min drive
  • ‪Pedro's House of Lamb - ‬12 min drive

About this property

Hilton Queenstown Resort & Spa

Luxury hotel by the lake
At Hilton Queenstown Resort & Spa, you can look forward to a free food/drink shopping service, a rooftop terrace and shopping on-site. Adventurous travellers may like the cycling at this hotel. Indulge in a manicure/pedicure, a body treatment and a body wrap at the on-site spa. Be sure to enjoy a meal at Wakatipu Grill, the on-site restaurant. Free WiFi in public areas is available to all guests, along with a garden and a hair salon.
Other perks at this hotel include:
  • An indoor pool
  • Buffet breakfast (surcharge), bike hire and valet parking (surcharge)
  • A ferry terminal shuttle, express check-out and massage treatment rooms
  • Meeting rooms, a 24-hour front desk and concierge services
  • Guest reviews speak highly of the helpful staff and location
Room features
All 220 rooms boast comforts, such as premium bedding and laptop-compatible safes, as well as thoughtful touches, such as air conditioning and dressing gowns. Guests reviews say good things about the clean rooms at the property.
Other conveniences in all rooms include:
  • Free infant beds and travel cots
  • Hypo-allergenic bedding and rollaway/extra beds (surcharge)
  • Bathrooms with rainfall showers and designer toiletries
  • 32-inch HDTVs with premium channels
  • Balconies or patios, fridges and electric kettles

Languages

Afrikaans, Chinese (Mandarin), Czech, Dutch, English, French, German, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (NZD 9.95 per 24-hour period); wired internet (surcharge)
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Height restrictions apply for on-site parking
  • Ferry terminal shuttle (surcharge)
  • Ski shuttle nearby
  • Parking on site (NZD 16 per day)
  • Valet parking on site (NZD 40 per day; includes in/out privileges)
  • Limited on-site parking

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 10:30 AM on weekdays and 6:00 AM to 11:00 AM on weekends; NZD 30 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Stacks Pub
  • Wakatipu Grill

Things to do

  • Bicycle rentals
  • Full-service spa
  • Gym
  • Indoor pool
  • Sauna
  • Shopping
  • Ski storage
  • Spa tub
  • Steam room

Family friendly

  • Free cot
  • Grocery/convenience store
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms
  • Travel cot

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference centre
  • Meeting rooms

Outdoors

  • Garden
  • In the mountains
  • On a lake
  • Rooftop terrace

Full-service spa

  • 10 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible path of travel

More

  • 3 buildings
  • 8 floors
  • Built in 2011
  • Fireplace in lobby

Room amenities

Bedroom

  • Free cot
  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels

Entertainment

  • 32-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Minibar
  • Refrigerator

Outdoor space

  • Balcony/patio

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Free daily newspapers
  • Laptop-compatible safe
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 2 per cent for credit card payments
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for NZD 60.0 per night.
Free cots are available on request at the property

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: from approximately NZD 30 per person
  • Fee for in-room wireless Internet: NZD 9.95 per 24-hour period (rates may vary)
  • Fee for in-room wired Internet: NZD 9.95 (rates may vary)
  • Self-parking fee: NZD 16 per day
  • Valet parking fee: NZD 40 per day (in/out privileges)
  • A late check-out fee will be charged
  • Rollaway bed fee: NZD 60.0 per night
  • Credit card charges are subject to a surcharge of 2 per cent
  • Facilities fee: NZD 20 per person, per day and includes use of: spa tub; swimming pool

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
Children under 12 years old are not allowed in the swimming pool, fitness facility or hot tub without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hilton Queenstown
Hilton Queenstown Resort
Hilton Resort Queenstown
Queenstown Hilton
Queenstown Resort
Resort Queenstown
Hilton Queenstown Hotel Queenstown
Hilton Queenstown Resort Spa
Hilton Queenstown Resort Spa
Hilton Queenstown Resort & Spa Hotel
Hilton Queenstown Resort & Spa Kawarau Falls
Hilton Queenstown Resort & Spa Hotel Kawarau Falls

Frequently asked questions

Does Hilton Queenstown Resort & Spa have a pool?

Yes, this property has an indoor pool.

How much does it cost to stay at Hilton Queenstown Resort & Spa?

As of 27 Jul 2024, prices found for a 1-night stay for 2 adults at Hilton Queenstown Resort & Spa on 25 Aug 2024 start from RM 606.12, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hilton Queenstown Resort & Spa pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hilton Queenstown Resort & Spa?

Self-parking is available for NZD 16 per day. Valet parking is available for NZD 40 per day. Limited spots are available.

What time is check-in at Hilton Queenstown Resort & Spa?

Check-in start time: 3:00 PM; check-in end time: midnight.

What time is check-out at Hilton Queenstown Resort & Spa?

Checkout is at 11:00 AM. Late checkout is available for a fee.

Where is Hilton Queenstown Resort & Spa located?

Situated on the waterfront, this luxury hotel is within 1 mile (2 km) of Lake Wakatipu, The Kingston Flyer and Remarkables Park Town Centre. Frankton Beach and Queenstown Event Centre are also within 2 miles (3 km).

Hilton Queenstown Resort & Spa Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 549 out of 1002 reviews" "
Rating 8 - Good. 242 out of 1002 reviews" "
Rating 6 - Okay. 114 out of 1002 reviews" "
Rating 4 - Poor. 72 out of 1002 reviews" "
Rating 2 - Terrible. 25 out of 1002 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Anmol, Auckland

Travelled with partner
Liked: Property conditions & facilities
Disliked: Staff & service, amenities
For the price they charge, the service was no good. Housekeeping did not remove room service glasses, just left them on the table for 3 days, the entire time we were there. Room amenities were not restocked daily and we had to call to ask them. First night, their restaurant had a new menu which meant they could not get food out in time. Waited an hour for our meals which were overcooked. The managers at the restaurant were great though, very friendly and provided good service but everywhere else was lacking. Also booked a facial in person at the spa which apparently was not correctly done. Went to the appointment at 9am, only to be told there was no booking. As we were checking out on that day, I could not go at a later time which is why I booked it for that time to ensure I could go. Had high expectations for Hilton but ultimately was left disappointed.
Stayed 4 nights in Jul 2024

8/10 Good

Laura

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Lovely room. Instructions for the fire and spa pool would have been useful. Enjoyed the dining options. Room service was efficient.
Stayed 1 night in Jul 2024

8/10 Good

Annalyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was away from the main area of Queenstown. It was quiet and beautiful. Our room was spacious, the staff was friendly, and the amenities such as the pool and sauna were superb. However, I had a few issues with this hotel. Staying on the 8th floor was very inconvenient. The elevator only took you i to the 7th floor and then you'd have to walk down the hall to take a different elevator to the lobby. Parking is limited. Lastly, the property was a 15 minute drive away.
Stayed 4 nights in Jun 2024

10/10 Excellent

Anvesh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed the lake view from our room.
Stayed 3 nights in Jun 2024

6/10 Okay

Lauren

Disliked: Cleanliness, property conditions & facilities
I wanted to love this property based off the tranquility of being on the lake and being in the beautiful Queenstown. We upgraded to a suite as a splurge and we were very disappointed in the condition of the room and the cleanliness. Our sliding glass door appeared to have never been cleaned and was filled with fingerprints and stains and maybe a dog had been in the room. The table outside was so disgusting looking I wouldnt even sit and enjoy the chairs outside. No judgement we love dogs but would love to see that cleaned up. Our bed duvet had what appeared to be a cigarette burn on it and the couch in our room was stained and just covered up with a pillow by housekeeping. The picture frames were scuffed and the list goes on and on. For such a stunning property I think there’s an opportunity for upkeep and a focus on cleaning. It was tough that the cleanliness of the property and our suite made us question our investment and I’m doubtful we would stay on the property again.
Stayed 3 nights in Jul 2024

10/10 Excellent

Ultan

Stayed 3 nights in Jun 2024

10/10 Excellent

Tamanna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2024

4/10 Poor

Mahmoud

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 6 nights in Jun 2024

8/10 Good

Sindy

Travelled with partner
Liked: Cleanliness, staff & service, amenities
If some of the toothbrushes, toothpaste and cups are in the room that will be very helpful.
Stayed 2 nights in Jun 2024

10/10 Excellent

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Looooooved staying here! Clean, quiet, incredible staff, and surrounded by nature. The pool/sauna/steam room is absolutely amazing and so relaxing after long days of hiking and adventure. A really great stay just outside of Queenstown, which made it feel like a tranquil paradise. I definitely recommend it!
Stayed 3 nights in Jun 2024

10/10 Excellent

Virginia, Bennington

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place
Stayed 2 nights in Jun 2024

10/10 Excellent

Stephen

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great look and very clean.
Stayed 1 night in Jun 2024

6/10 Okay

Joseph

Stayed 1 night in Jun 2024

6/10 Okay

Nigel

Travelled with partner
Liked: Staff & service
Looks nice but rooms and beds and amenities a bit tired (worst hotel bed I’ve slept in) - quite a few fixtures in need of repair! Staff were very nice - met quite a few due to reporting bed four times and gas fire a few times Didn’t like segregated saunas when a couples 5 day treat Car park not free doesn’t state on line —states car parking available but $16 a day
Stayed 5 nights in Jun 2024

10/10 Excellent

Kathleen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredibly gorgeous hotel and the staff are super attentive. Definitely would recommend this hotel to anyone I know.
Stayed 1 night in Jun 2024

8/10 Good

William Henry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a very good experience. Couple of things to note though. The parking is quite expensive especially if you’re staying for more than 2 days. There isn’t any free parking at the hotel so bring extra for that. The security deposit for the hotel was a surprise and the booking agency we went through didn’t advise us of those costs. Hilton Queenstown charges $50 per night as a deposit on arrival to checking in. So bear that in mind also when booking. Other than that I would highly recommend staying here. We were out doing activities every day so to come back to a room with fresh towels, the bed was nicely made and the tea, coffee and water was always topped up was amazing. Very friendly staff and a very fast and prompt service.
Stayed 4 nights in Jun 2024

8/10 Good

Cindy

Stayed 3 nights in Jun 2024

10/10 Excellent

Fay

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like the environment here. Love the facilities here, and the serious and responsible attitude of the staff.
Stayed 1 night in May 2024

8/10 Good

Yajan

Liked: Staff & service
Stayed 1 night in May 2024

2/10 Terrible

Kirsty

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Got x2 to parking tickets for $65 each and got told I had parking .. room was so little for a apartment style . Paint missing from walls and shower door didn’t open all the way to get into it . Room and stairs I asked to change rooms as had my crawling / walking baby with me they did it would cost $170 more to change rooms they said they could give me a fire guard to cover the stairs it wasn’t big enough for to cover the stairs
Stayed 2 nights in May 2024

10/10 Excellent

Wendy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beautiful view, comfortable rooms and handy proximity to the water taxi are all bonuses for this hotel. We were upgraded to a room with a sitting area and fire which was very relaxing.
Stayed 2 nights in May 2024

10/10 Excellent

Tara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. Very well kept. Lovely atmosphere. Clean. Staff were super accommodating, helpful and friendly. Is a good 10min drive to Queenstown centre but you can catch the water taxi across which picks you up right outside the resort.
Stayed 4 nights in May 2024

10/10 Excellent

Ulla

Stayed 1 night in May 2024

10/10 Excellent

Jimmy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property n view. Need a better pillow.
Stayed 2 nights in May 2024

8/10 Good

Turake

Liked: Cleanliness, amenities
Accom was excellent
Stayed 3 nights in May 2024