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Overview of Hilton Queenstown Resort & Spa

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Indoor pool
Indoor pool
View from Room
View from Room

Hilton Queenstown Resort & Spa

5 out of 5

4.4/5 Excellent

Guests rated this property 4.6/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Spa
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment

Explore the area

    AirportQueenstown (ZQN-Queenstown Intl.)4 min drive
    Popular LocationQueenstown Event Centre5 min drive
    Popular LocationRemarkables Park Town Centre5 min drive
    Popular LocationAlpine Aqualand5 min drive

Choose dates to view prices

  • Suite, 2 Bedrooms (Residence)

    Photos of Suite, 2 Bedrooms (Residence)

    4.1/5 guest room rating

    Room amenities

    • 100 sq m
    • Lake view
    • Sleeps 4
    • 1 King Bed and 2 Single Beds
    More detailsSuite, 2 Bedrooms (Residence)

  • Room, 1 King Bed

    Photos of Room, 1 King Bed

    4.4/5 guest room rating

    Room amenities

    • 44 sq m
    • Resort view
    • Sleeps 2
    • 1 King Bed
    More detailsRoom, 1 King Bed

  • Room, 1 Queen Bed, Accessible

    Photos of Room, 1 Queen Bed, Accessible

    4.4/5 guest room rating

    Room amenities

    • 45 sq m
    • Resort view
    • Sleeps 2
    • 1 Queen Bed
    More detailsRoom, 1 Queen Bed, Accessible

  • Twin Room

    Photos of Twin Room

    4.4/5 guest room rating

    Room amenities

    • 44 sq m
    • Resort view
    • Sleeps 2
    • 2 Single Beds
    More detailsTwin Room

  • Deluxe Twin Room, Lake View

    Photos of Deluxe Twin Room, Lake View

    Room amenities

    • 44 sq m
    • Lake view
    • Sleeps 2
    • 2 Single Beds
    More detailsDeluxe Twin Room, Lake View

  • Deluxe 2 Bedrooms, Lake View (Residence)

    Photos of Deluxe 2 Bedrooms, Lake View (Residence)

    3.8/5 guest room rating

    Room amenities

    • 100 sq m
    • Lake view
    • Sleeps 5
    • 1 King Bed and 2 Single Beds
    More detailsDeluxe 2 Bedrooms, Lake View (Residence)

  • Suite, 1 Bedroom (Residence)

    Photos of Suite, 1 Bedroom (Residence)

    Room amenities

    • 60 sq m
    • Resort view
    • Sleeps 2
    • 1 King Bed
    More detailsSuite, 1 Bedroom (Residence)

  • Room, 1 King Bed (Relaxation)

    Photos of Room, 1 King Bed (Relaxation)

    4.8/5 guest room rating

    Room amenities

    • 46 sq m
    • Lake view
    • Sleeps 2
    • 1 King Bed
    More detailsRoom, 1 King Bed (Relaxation)

  • Deluxe Room, 1 King Bed

    Photos of Deluxe Room, 1 King Bed

    4.7/5 guest room rating

    Room amenities

    • 44 sq m
    • Lake view
    • Sleeps 2
    • 1 King Bed
    More detailsDeluxe Room, 1 King Bed

  • Suite, 1 King Bed (Lake Wakatipu Suite)

    Photos of Suite, 1 King Bed (Lake Wakatipu Suite)

    4.4/5 guest room rating

    Room amenities

    • 54 sq m
    • Lake view
    • Sleeps 2
    • 1 King Bed
    More detailsSuite, 1 King Bed (Lake Wakatipu Suite)

  • Deluxe Room, 1 King Bed (Plus)

    Photos of Deluxe Room, 1 King Bed (Plus)

    5/5 guest room rating

    Room amenities

    • 44 sq m
    • Lake view
    • Sleeps 2
    • 1 King Bed
    More detailsDeluxe Room, 1 King Bed (Plus)

About this area

Queenstown

Located in Queenstown, Hilton Queenstown Resort & Spa is near the airport and on the waterfront. Queenstown Arts Centre and Toi o Tahuna are cultural highlights, and some of the area's activities can be experienced at The Remarkables Ski Area and Gibbston Valley Winery. Skyline Gondola and Alpine Aqualand are also worth visiting. Discover the area's water adventures with kayaking and waterskiing nearby, or enjoy the great outdoors with ecotours and hiking/biking trails.
Visit our Queenstown travel guide
View in a map
Map
Popular Location

What's nearby

  • Queenstown Event Centre - 5 min drive
  • Remarkables Park Town Centre - 5 min drive
  • Alpine Aqualand - 5 min drive
  • Queenstown Golf Club - 10 min drive
  • Queenstown Hill - 11 min drive

Getting around

  • AirportQueenstown (ZQN-Queenstown Intl.) - 4 min drive

Restaurants

  • Where to eat
  • Wakatipu Grill – Restaurant with a bar. Reservations required.
  • Stacks Pub – Restaurant with a bar. Serves dinner and light fare.
  • Me and Mee – Restaurant offering Asian cuisine. Serves dinner on selected days.
  • The Lake Counter – Serves light fare.
View in a map

About this property

Hilton Queenstown Resort & Spa

5-star luxury hotel, walk to Lake Wakatipu
3 restaurants, a full-service spa and an indoor pool are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a fitness centre, a bar/lounge and a coffee shop/café are on-site. All 220 rooms provide conveniences such as fridges and coffee makers, plus balconies or patios and LCD TVs with cable channels. Guests will also find 24-hour room service, wireless Internet access (surcharge) and wired Internet (surcharge).
Hilton Queenstown Resort & Spa offers 220 forms of accommodation with minibars and laptop-compatible safes. Rooms open to balconies or patios. Beds feature premium bedding. 32-inch LCD televisions come with premium cable channels. Fridges and coffee/tea makers are provided. Bathrooms include a shower with a rainfall showerhead, bathrobes, designer toiletries and hairdryers.

In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include complimentary newspapers and safes.

An indoor pool and a spa tub are on site. Other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Eforea spa at Hilton has 10 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a sauna. A variety of treatment therapies are provided, including aromatherapy.

Awards and affiliations

Green/Sustainable Property
This property participates in Qualmark, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows standard sanitisation guidelines of CleanStay (Hilton)

Social distancing

Contactless check-out
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Hand sanitiser provided
Individually wrapped food options available for breakfast
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: WiFi (NZD 9.95 per 24-hour period), Wired Internet (surcharge)
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Self parking on site (NZD 16 per day)
  • Valet parking on site (NZD 40 per day; includes in/out privileges)
  • Limited on-site parking
  • On-site parking is wheelchair accessible
  • Height restrictions apply for on-site parking
  • Ferry terminal shuttle (surcharge)
  • Ski shuttle nearby

Food and drink

  • Buffet breakfast available for a fee 6:00 AM–10:30 AM on weekdays and 6:00 AM–11:00 AM on weekends: NZD 30 per person
  • 3 restaurants and 1 coffee shop/cafe
  • 1 bar
  • 24-hour room service

Things to do

  • Fitness centre
  • Full-service spa
  • Indoor pool
  • Sauna
  • Shopping
  • Hot tub

Family friendly

  • Babysitting/childcare (surcharge)
  • Dry cleaning service
  • Free cots/infant beds
  • Corner/local shop
  • Indoor pool
  • Laundry facilities
  • Fridge
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli

Conveniences

  • Lift
  • Front-desk safe
  • Corner/local shop

Guest services

  • 24-hour front desk
  • Concierge services
  • Dry-cleaning service
  • Free food shopping service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Ski storage
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • Afrikaans
  • Chinese
  • Czech
  • Dutch
  • English
  • French
  • German
  • Spanish

Business services

  • Meeting rooms
  • Conference centre

Outdoors

  • Garden
  • Rooftop terrace

Spa

  • 10 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massages
  • Massage/treatment rooms
  • Sauna

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Fireplace in reception
  • Smoke-free property

Room amenities

Bedroom

  • Climate control (air conditioning)
  • Free cots/infant beds
  • Hypo-allergenic bedding
  • Linens
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hairdryer
  • Rainfall showerhead
  • Shower

Entertainment

  • 32-inch LCD TV
  • TV channels
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Minibar
  • Fridge

Outdoor space

  • Balcony or patio

More

  • Connecting rooms available
  • Free newspapers
  • Laptop-compatible safe

Policies

Check-in

Check-in from 3 PM - midnight
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for NZD 60.0 per night.
Free cots (infant beds)

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: NZD 30 per person (approximately)
  • Fee for in-room wireless Internet: NZD 9.95 per 24-hour period (rates may vary)
  • Fee for in-room wired Internet: NZD 9.95 (rates may vary)
  • Self-parking fee: NZD 16 per day
  • Valet parking fee: NZD 40 per day (in/out privileges)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: NZD 60.0 per night
  • Credit card charges are subject to a surcharge
  • Facilities fee: NZD 20 per person, per day and includes use of: spa tub; swimming pool

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply

National rating

This property does not have a Qualmark® rating. For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Hilton Queenstown
Hilton Queenstown Resort
Hilton Resort Queenstown
Queenstown Hilton
Queenstown Resort
Resort Queenstown
Hilton Queenstown Hotel Queenstown
Hilton Queenstown Resort Spa
Hilton Queenstown & Queenstown
Hilton Queenstown Resort & Spa Hotel
Hilton Queenstown Resort & Spa Queenstown
Hilton Queenstown Resort & Spa Hotel Queenstown

Frequently asked questions

Can I cancel my reservation for free at Hilton Queenstown Resort & Spa and receive a full refund?
Yes, Hilton Queenstown Resort & Spa offers free cancellation on select room rates, because flexibility matters! Please refer to Hilton Queenstown Resort & Spa cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at Hilton Queenstown Resort & Spa?
As of 19 Jan 2021, prices found for a 1-night stay for 2 adults at Hilton Queenstown Resort & Spa on 28 Jan 2021 start from RM381, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Does Hilton Queenstown Resort & Spa have a pool?
Yes, this property has an indoor pool.
Is Hilton Queenstown Resort & Spa pet-friendly?
No, pets are not allowed at this property.
How much is parking at Hilton Queenstown Resort & Spa?
Self-parking is available for NZD 16 per day. Valet parking is available for NZD 40 per day. Limited spots are available.
What time is check-in at Hilton Queenstown Resort & Spa?
Check-in is from 3 PM - midnight.
What time is check-out at Hilton Queenstown Resort & Spa?
Checkout is at noon. Late checkout is available for a fee (subject to availability).
Where is Hilton Queenstown Resort & Spa located?
Situated on the waterfront, this luxury hotel is within 2 miles (3 km) of Lake Wakatipu, Queenstown Event Centre and Remarkables Park Town Centre. Alpine Aqualand is 1.9 mi (3.1 km) away.
4.4
Excellent
Rating 5 - Excellent. 593 out of 993 reviews
5 - Excellent 60%
Rating 4 - Good. 260 out of 993 reviews
4 - Good 26%
Rating 3 - Okay. 80 out of 993 reviews
3 - Okay 8%
Rating 2 - Poor. 41 out of 993 reviews
2 - Poor 4%
Rating 1 - Terrible. 19 out of 993 reviews
1 - Terrible 2%

4.6/5

Cleanliness

4.5/5

Staff & service

4.3/5

Amenities

4.4/5

Property conditions & facilities
Write a review

4/5 Good

Travelled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Great facilities, pool, spa, steam room, multiple restaurant options. Room was clean and tidy with some general wear. On-site parking was a bonus. Wonderful views of the lake. Although situated outside the main town area there was a ferry service available.
Stayed 1 night in Jan 2021

5/5 Excellent

Business traveller, Travelled with partner
Happy face iconLiked: Staff & service, amenities, property conditions & facilities
Well appointed room and very pleasant, welcoming, friendly staff.
Stayed 2 nights in Jan 2021

5/5 Excellent

Travelled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Great setting with really friendly staff. The ferry ride into town is a cool novel addition. The restraunt was adequate. Overall would definitely stay again.
Stayed 2 nights in Jan 2021

3/5 Okay

Travelled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in staff was great! Housekeeping staff eager to please and did a great job! Spa receptionist was rude and condescending. Activities lady gave wrong information almost missed my tour. Restaurant manager Phillip was excellent and accommodating. The facility was very nice but difficult to book any spa treatments because they were all booked by locals. This is great but maybe inform the hotel guests at checkin or during their reservations stage to book any services early since they book out fast especially if there is a skeleton crew working.
Stayed 3 nights in Dec 2020

4/5 Good

Travelled with family and small children
Happy face iconLiked: Cleanliness, staff & service, amenities
I was there for the Christmas holidays and some restaurants weren’t open, my family and I are used the the Asian cuisine- but the on-site Chinese restaurant was closed. It was such a shame that we didn’t dine in one of the hotel’s restaurants. The amenities are great, and the hotel cleanliness and service was very pleasing. Free parking is first come, first serve- there is underground parking, but you need to pay. There is a dock where u can board a water taxi to town, just in front of the tss earnslaw departure pier.
Stayed 5 nights in Dec 2020

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