5/5 Excellent
Tony
Travelled with family and small children
18 Jan 2022
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2022
Hilton Queenstown Resort & Spa
Photo gallery for Hilton Queenstown Resort & Spa
Overview of Hilton Queenstown Resort & Spa
Hilton Queenstown Resort & Spa
4.3/5 Excellent
Guests rated this property 4.5/5 for cleanliness.
Popular amenities
- Pool
- Free WiFi
- Air conditioning
- Spa
- Restaurant
- Gym
Cleaning and safety practices
- Cleaned with disinfectant
- Hand sanitiser provided
- Personal protective equipment
- Social distancing
Kawarau Village, 79 Peninsula Road, Kawarau Falls, 9300
Explore the area
- Lake Wakatipu5 min walk
- Queenstown (ZQN-Queenstown Intl.)4 min drive
- Millbrook Resort Golf Course16 min drive
- Coronet Peak Ski Area25 min drive
Choose dates to view prices
About this area
Kawarau Falls
Located in Kawarau Falls, Hilton Queenstown Resort & Spa is near the airport and on the waterfront. Queenstown Arts Centre and Toi o Tahuna are cultural highlights, and some of the area's activities can be experienced at Skyline Gondola and The Remarkables Ski Area. Alpine Aqualand and Queenstown Ice Arena are also worth visiting. Discover the area's water adventures with kayaking and waterskiing nearby, or enjoy the great outdoors with skydiving and hiking/biking trails.
What's nearby
- Lake Wakatipu - 5 min walk
- Remarkables Park Town Centre - 4 min drive
- Alpine Aqualand - 5 min drive
- Millbrook Resort Golf Course - 16 min drive
- Coronet Peak Ski Area - 25 min drive
Getting around
- Queenstown (ZQN-Queenstown Intl.) - 4 min drive
Restaurants
- Where to eat
- Wakatipu Grill – Restaurant with a bar. Open daily. Reservations required.
- Stacks Pub – Open on selected days.
About this property
Cleaning and safety practices
Enhanced cleanliness measures
Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of CleanStay (Hilton)
Social distancing
Contactless check-out
Social distancing measures in place
Safety measures
Gives staff personal protective equipment worn by staff
Hand sanitiser provided
Individually wrapped food options available for breakfast
At check-in, guests must provide a record of full COVID-19 vaccination
This information is provided by our partners.
Property amenities
Internet
- Available in all rooms: WiFi (NZD 9.95 per 24-hour period), Wired Internet (surcharge)
- Available in some public areas: Free WiFi and wired Internet
Parking and public transport
- Self parking on site (NZD 16 per day)
- Valet parking on site (NZD 40 per day; includes in/out privileges)
- Limited on-site parking
- Wheelchair-accessible parking available
- Height restrictions apply for on-site parking
- Ferry terminal shuttle (surcharge)
- Ski shuttle nearby
Food and drink
- Buffet breakfast available for a fee 7:00 AM–10:30 AM on weekdays and 7:00 AM–11:00 AM on weekends: NZD 30 per person
- 1 restaurant
- 1 bar
- Room service available
Things to do
- Fitness centre
- Full-service spa
- Indoor pool
- Sauna
- Shopping
- Hot tub
- Steam room
Family friendly
- Free cots/infant beds
- Corner/local shop
- Indoor pool
- Laundry facilities
- Fridge
- Rollaway/extra beds (surcharge)
- Travel cot
Conveniences
- Lift
- Front-desk safe
- Corner/local shop
Guest services
- 24-hour front desk
- Concierge services
- Dry-cleaning service
- Free food shopping service
- Hair salon
- Laundry facilities
- Luggage storage
- Multilingual staff
- Porter
- Ski storage
- Tour/ticket assistance
- Wedding services
Languages spoken
- Afrikaans
- Chinese (Mandarin)
- Czech
- Dutch
- English
- French
- German
- Spanish
Business services
- Conference centre
- Meeting rooms
Outdoors
- Garden
- Rooftop terrace
Spa
- 10 treatment rooms
- Aromatherapy
- Body scrubs
- Body treatments
- Body wraps
- Couples treatment room(s)
- Facials
- Manicures and pedicures
- Massages
- Massage/treatment rooms
- Spa open daily
Accessibility
- If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
- Accessible bathroom (select rooms)
- In-room accessibility (select rooms)
- Roll-in shower (select rooms)
- Wheelchair-accessible parking
- Wheelchair-accessible path of travel
More
- Fireplace in reception
- Smoke-free property
Room amenities
Bedroom
- Air conditioning (climate-controlled)
- Bed sheets
- Free cots/infant beds
- Hypo-allergenic bedding
- Premium bedding
- Rollaway/extra beds (surcharge)
Bathroom
- Dressing gowns
- Designer toiletries
- Hairdryer
- Rainfall showerhead
- Shower
Entertainment
- 32-inch LCD TV
- TV channels
- Premium channels
Food and drink
- Coffee/tea maker
- Electric kettle
- Minibar
- Fridge
Outdoor space
- Balcony or patio
More
- Connecting rooms available
- Free newspapers
- Laptop-compatible safe
Similar properties
See similar properties
Kawarau Falls
Business-friendly
Hot tub
Free WiFi
Guest rating 4+
5 star
Hotel
Policies
Check-in
Check-in from 4:00 PM - midnight
Minimum check-in age - 18
Check-out
Check-out before 11:00 AM
A late check-out fee will be charged
Express checkout
Special check-in instructions
Front desk staff will greet guests on arrival
At check-in, guests must provide a record of full COVID-19 vaccination
Access methods
Staffed front desk
Pets
Pets not allowed
Children and extra beds
Children are welcome
Rollaway/extra beds are available for NZD 60.0 per night.
Free cots (infant beds)
Payment types at the property
Important information
Optional extras
The following fees and deposits are charged by the property at the time of service, check-in or check-out.
- Fee for buffet breakfast: NZD 30 per person (approximately)
- Fee for in-room wireless Internet: NZD 9.95 per 24-hour period (rates may vary)
- Fee for in-room wired Internet: NZD 9.95 (rates may vary)
- Self-parking fee: NZD 16 per day
- Valet parking fee: NZD 40 per day (in/out privileges)
- A late check-out fee will be charged
- Rollaway bed fee: NZD 60.0 per night
- Credit card charges are subject to a surcharge
- Facilities fee: NZD 20 per person, per day and includes use of: spa tub; swimming pool
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
We should mention
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)
National rating
This property does not have a Qualmark® rating. For the benefit of our customers, we have provided a rating based on our ratings system.
Property is also known as
Hilton Queenstown
Hilton Queenstown Resort
Hilton Resort Queenstown
Queenstown Hilton
Queenstown Resort
Resort Queenstown
Hilton Queenstown Hotel Queenstown
Hilton Queenstown Resort Spa
Hilton Queenstown Resort Spa
Hilton Queenstown Resort & Spa Hotel
Hilton Queenstown Resort & Spa Kawarau Falls
Hilton Queenstown Resort & Spa Hotel Kawarau Falls
Frequently asked questions
Overall score and ratings
4.3
Excellent
4.5/5
Cleanliness
4.4/5
Staff & service
4.3/5
Amenities
4.3/5
Property conditions & facilities
5/5 Excellent
Michael
Travelled with partner
16 Jan 2022
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2022
3/5 Okay
Chagi Gishani
11 Jan 2022
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Stayed 1 night in Jan 2022
3/5 Okay
HARMANPREET
Travelled with family
9 Jan 2022
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Stayed 3 nights in Jan 2022
3/5 Okay
HARMANPREET
Travelled with family
9 Jan 2022
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Stayed 2 nights in Jan 2022