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Hilton Queenstown Resort & Spa

Photo gallery for Hilton Queenstown Resort & Spa

Exterior
Indoor pool
Indoor pool
Suite, 1 King Bed (Lake Wakatipu Suite) | View from room
Room, 1 Queen Bed, Accessible | Premium bedding, minibar, in-room safe, free cots/infant beds

Overview of Hilton Queenstown Resort & Spa

Hilton Queenstown Resort & Spa

5-star property

8.6/10 Excellent

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Spa
  • Restaurant
  • Gym
Map
Kawarau Village, 79 Peninsula Road, Kawarau Falls, 9300

Explore the area

  • Popular LocationLake Wakatipu5 min walk
  • AirportQueenstown (ZQN-Queenstown Intl.)4 min drive
  • Popular LocationRemarkables Park Town Centre4 min drive
  • Popular LocationAlpine Aqualand5 min drive

Room options

About this area

Kawarau Falls

Located in Kawarau Falls, Hilton Queenstown Resort & Spa is near the airport and on the waterfront. Queenstown Arts Centre and Toi o Tahuna are cultural highlights, and some of the area's activities can be experienced at Queenstown Golf Club and Jacks Point Golf Course. Alpine Aqualand and Queenstown Paintball are also worth visiting. Discover the area's water adventures with kayaking and waterskiing nearby, or enjoy the great outdoors with ecotours and skydiving.

What's nearby

  • Lake Wakatipu - 5 min walk
  • Remarkables Park Town Centre - 4 min drive
  • Alpine Aqualand - 5 min drive
  • Queenstown Ice Arena - 10 min drive
  • Queenstown Golf Club - 19 min drive

Getting around

  • Queenstown (ZQN-Queenstown Intl.) - 4 min drive

Restaurants

  • Odelay cafe - 4 min drive
  • Rata Dining - 10 min drive
  • Caribe Latin Kitchen - 10 min drive
  • Kappa Japanese Cuisine - 10 min drive
  • 1876 - 10 min drive

About this property

Hilton Queenstown Resort & Spa

5-star luxury hotel by the lake
Take advantage of a free food/drink shopping service, a rooftop terrace and shopping on site at Hilton Queenstown Resort & Spa. Indulge in a facial, a body scrub and a manicure/pedicure at the on-site spa. Be sure to enjoy a meal at Wakatipu Grill, the on-site restaurant. Free WiFi in public areas is available to all guests, along with a garden and a hair salon.
Other perks at this hotel include:
  • An indoor pool
  • Buffet breakfast (surcharge), valet parking (surcharge) and a ferry terminal shuttle
  • Express check-out, meeting rooms and multilingual staff
  • Luggage storage, a 24-hour front desk and concierge services
  • Guest reviews speak well of the helpful staff and location
Room features
All 220 rooms boast comforts, such as premium bedding and laptop-compatible safes, as well as thoughtful touches, such as air conditioning and dressing gowns. Guest reviews highly rate the overall comfort, size rooms at the property.
Other conveniences in all rooms include:
  • Free infant beds and travel cots
  • Hypo-allergenic bedding and rollaway/extra beds (surcharge)
  • Bathrooms with rainfall showers and designer toiletries
  • 32-inch HDTVs with premium channels
  • Balconies or patios, fridges and electric kettles

Languages

Afrikaans, Chinese (Mandarin), Czech, Dutch, English, French, German, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Social distancing

Contactless check-out

Safety measures

Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: WiFi (NZD 9.95 per 24-hour period), Wired Internet (surcharge)
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Self parking on site (NZD 16 per day)
  • Valet parking on site (NZD 40 per day; includes in/out privileges)
  • Limited on-site parking
  • Wheelchair-accessible parking available
  • Height restrictions apply for on-site parking
  • Ferry terminal shuttle (surcharge)
  • Ski shuttle nearby

Food and drink

  • Buffet breakfast available for a fee daily 7:00 AM–11:00 AM: NZD 30 per person
  • 1 restaurant
  • 1 bar
  • Room service available

Restaurants on site

  • Wakatipu Grill
  • Stacks Pub

Things to do

  • Fitness centre
  • Full-service spa
  • Indoor pool
  • Sauna
  • Shopping
  • Hot tub
  • Steam room

Family friendly

  • Free cots/infant beds
  • Corner/local shop
  • Indoor pool
  • Laundry facilities
  • Fridge
  • Rollaway/extra beds (surcharge)
  • Travel cot

Conveniences

  • Lift
  • Front-desk safe
  • Corner/local shop

Guest services

  • 24-hour front desk
  • Concierge services
  • Dry-cleaning service
  • Free food shopping service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Ski storage
  • Tour/ticket assistance
  • Wedding services

Business services

  • Conference centre
  • Meeting rooms

Outdoors

  • Garden
  • Rooftop terrace

Spa

  • 10 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massages
  • Massage/treatment rooms
  • Spa open daily

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (selected rooms)
  • Lift
  • In-room accessibility (selected rooms)
  • Roll-in shower (selected rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Fireplace in reception
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Free cots/infant beds
  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Dressing gowns
  • Designer toiletries
  • Hairdryer
  • Private bathroom
  • Rainfall showerhead
  • Shower

Entertainment

  • 32-inch LCD TV
  • TV channels
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Minibar
  • Fridge

Outdoor space

  • Balcony or patio

More

  • Connecting rooms available
  • Free newspapers
  • Laptop-compatible safe

Similar properties

See similar properties

Policies

Check-in

Check-in from 4:00 PM - midnight
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for NZD 60.0 per night.
Free cots are available on request at the property

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: NZD 30 per person (approximately)
  • Fee for in-room wireless Internet: NZD 9.95 per 24-hour period (rates may vary)
  • Fee for in-room wired Internet: NZD 9.95 (rates may vary)
  • Self-parking fee: NZD 16 per day
  • Valet parking fee: NZD 40 per day (in/out privileges)
  • A late check-out fee will be charged
  • Rollaway bed fee: NZD 60.0 per night
  • Credit card charges are subject to a surcharge of 2 per cent
  • Facilities fee: NZD 20 per person, per day and includes use of: spa tub; swimming pool

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
Children under 12 years old are not allowed in the swimming pool, health club, fitness facility or hot tub without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

National rating

This property does not have a Qualmark® rating. For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Hilton Queenstown
Hilton Queenstown Resort
Hilton Resort Queenstown
Queenstown Hilton
Queenstown Resort
Resort Queenstown
Hilton Queenstown Hotel Queenstown
Hilton Queenstown Resort Spa
Hilton Queenstown Resort Spa
Hilton Queenstown Resort & Spa Hotel
Hilton Queenstown Resort & Spa Kawarau Falls
Hilton Queenstown Resort & Spa Hotel Kawarau Falls

Frequently asked questions

Does Hilton Queenstown Resort & Spa have a pool?

Yes, this property has an indoor pool.

How much does it cost to stay at ?

As of 27 Jan 2023, prices found for a 1-night stay for 2 adults at on 6 Feb 2023 start from RM 740.78, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hilton Queenstown Resort & Spa pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hilton Queenstown Resort & Spa?

Self-parking is available for NZD 16 per day. Valet parking is available for NZD 40 per day. Limited spots are available.

What time is check-in at Hilton Queenstown Resort & Spa?

Check-in is from 4:00 PM - midnight.

What time is check-out at Hilton Queenstown Resort & Spa?

Checkout is at 11:00 AM. Late checkout is available for a fee.

Where is Hilton Queenstown Resort & Spa located?

Situated on the waterfront, this luxury hotel is within 1 mile (2 km) of Lake Wakatipu, The Kingston Flyer and Remarkables Park Town Centre. Frankton Beach and Queenstown Event Centre are also within 2 miles (3 km).

Can I cancel my reservation for free at Hilton Queenstown Resort & Spa and receive a full refund?

Yes, Hilton Queenstown Resort & Spa offers free cancellation on select room rates, because flexibility matters! Please refer to Hilton Queenstown Resort & Spa cancellation policy on our site for more details about any exclusions or requirements.

Reviews

8.6

Excellent

Rating 10 - Excellent. 558 out of 1014 reviews" "
" "10 - Excellent 55%
Rating 8 - Good. 263 out of 1014 reviews" "
" "8 - Good 26%
Rating 6 - Okay. 111 out of 1014 reviews" "
" "6 - Okay 11%
Rating 4 - Poor. 60 out of 1014 reviews" "
" "4 - Poor 6%
Rating 2 - Terrible. 22 out of 1014 reviews" "
" "2 - Terrible 2%

8.9/10

Cleanliness

8.8/10

Staff & service

8.5/10

Amenities

8.5/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Rahul

Travelled with partner
Liked: Cleanliness
Understaffed however it was overall okay. I won’t say the stay was great. Thanks
Stayed 6 nights in Jan 2023

4/10 Poor

Amy

Travelled with group
Liked: Cleanliness
Disliked: Staff & service
The outside location and view were beautiful, but the inside property was very dark and depressing. The room was nice, clean and spacious. The check in was slow and room was not ready until after check in time. They gave us vouchers for cocktails at the restaurant, but when we ordered margaritas they were not covered. Also, you had to make reservations to eat at their restaurant and there were many empty tables, but due to staffing issues they could only handle very few tables at a time. We did finally get to eat in the restaurant after someone cancelled their reservation and the food was very good. We were told by a nice receptionist that there is a major shortage of workers in Queenstown because all of the properties are being bought up and turned into AirB& B’s and there are no place for workers to live. That made sense of the situation after she told us, but is so sad. Queenstown is such a beautiful place to live and visit. Hopefully they will be able to remedy this before it hurts their tourism.

10/10 Excellent

Shady

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was amazing The hotel location is perfect

8/10 Good

Raffinee Trinity

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay

10/10 Excellent

Matofa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the water taxi

4/10 Poor

Avitesh

Travelled with partner
Disliked: Cleanliness, amenities
Honestly speaking hilton is known around the world and i have stayed at hilton before so for my honeymoon i thought why not stay here since hilton is big name and great beautiful resort, but when i checked into my room it was nothing like i saw on the photos was complete opposite of it honestly. I was so disappointed and plus the room was cleaned properly was very dusty, my wife and allergy which kicked in as soon as well entered the room. I told the front desk about it and they said they will clean it the next day but when we had a shower honestly the shower was disgusting was mould the drain was smelling we had to call the front desk and get them to change our room and we weren’t happy about it. Queenstown hilton need to up their game plus its a holiday spot for people all around the world i don’t know how they are like this.

6/10 Okay

Lindsey

Travelled with partner
Liked: Staff & service
Pool/hot tub was out of commission for the entirety of our stay. They ran out of DVD players as well. Our room could definitely have been cleaner- found nail clippings that weren’t ours in the bathroom. We agree with other reviews that the hotel is a bit dated. Needs some updates. Room service wasn’t bad but very pricey for what we actually received. It’s close to airport and has stunning views. However, overall we weren’t impressed with what we got for the price that we paid. Wouldn’t recommend.

10/10 Excellent

Harminder

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities
Good location

10/10 Excellent

Vishva

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a fantastic place to stay. Beautiful views of Queenstown mountains. Need a car of staying here as you cannot walk to Queenstown from there, however, it is quiet and easy access to mountains, and driving to other towns from here. Very clean property - and homely. The hotel is kind of built into the mountain so the views are spectacular. Nice balcony. Very clean bathroom. Very comfortable beds. Excellent.
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