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Mercure Queenstown Resort

Property class: 4

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Located close to Bob's Peak and Queenstown Gardens, Mercure Queenstown Resort provides a terrace, a coffee shop/cafe and a garden. With amenities such as a ski shuttle and ski storage, this hotel is a great place to hit the slopes. For some rest and relaxation, visit the sauna or the hot tub. At the two on-site restaurants, enjoy breakfast, dinner, children's meals and ocean views. In addition to dry cleaning/laundry services and a fireplace in reception, guests can connect to free WiFi in public areas.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Hot tub
  • Air-conditioning
  • Gym
The current price is RM540
RM621 total
includes taxes & fees
6 Sept - 7 Sept

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Room, 1 King Bed, Garden View

A hotel room with a large bed, a desk, a chair, and a window with curtains.

Room, 1 King Bed, Garden View

8.0 out of 10
Very good
(5 reviews)
  • Garden view
  • 24 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Superior Room, 2 Queen Beds, Lake View

A hotel room with a large window, a bed, a chair, a TV, and a lamp.

Superior Room, 2 Queen Beds, Lake View

8.8 out of 10
Excellent
(22 reviews)
  • Lake view
  • 29 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free wired internet

View all photos for Room, 2 Queen Beds, Lake View

A hotel room with two beds, a desk, a chair, a view of mountains, and a painting on the wall.

Room, 2 Queen Beds, Lake View

7.8 out of 10
Good
(16 reviews)
  • Lake view
  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free wired internet

View all photos for Deluxe Room, 1 King Bed, Lake View

A lake with mountains in the background and dense greenery in the foreground.

Deluxe Room, 1 King Bed, Lake View

  • Lake view
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Room, 1 King Bed, Lake View

A hotel room with a large bed, two armchairs, a small table with a lamp, and a view of a lake and mountains through a large window.

Room, 1 King Bed, Lake View

  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Double Room, 2 Double Beds, Garden View

A hotel room with two beds, a chair, a lamp, and a window with curtains.

Double Room, 2 Double Beds, Garden View

9.0 out of 10
Wonderful
(27 reviews)
  • Garden view
  • 25 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free wired internet

View all photos for Superior Room, 1 King Bed, Lake View

A hotel room with a large bed, two chairs, a small table, a nightstand, and a window with a mountain view.

Superior Room, 1 King Bed, Lake View

7.0 out of 10
Good
(6 reviews)
  • Lake view
  • 28 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet
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About the area

Located in Fernhill, a neighbourhood in Queenstown, Mercure Queenstown Resort is in the suburbs and near the beach. The area's natural beauty can be seen at Lake Wakatipu and Bob's Peak, while Kiwi Park and Queenstown Gardens are popular local attractions. Skyline Queenstown and Onsen Hot Pools are two other places to visit that come recommended. Take in the nearby slopes with cross-country skiing and downhill skiing, or try out other outdoor activities such as snowshoeing and snowmobiling. Visit our Queenstown travel guide
Map
Sainsbury Road, Queenstown, 9300

What's nearby

  • A lakeside town with boats docked, surrounded by forested mountains.
    Steamer Wharf
    5 min drive - 2.2 km
  • A lakeside town with houses, trees, and mountains in the background.
    Queenstown Mall
    5 min drive - 2.6 km
  • A bird with a wing injury perched on a fence next to a sign reading "T.C. THE KEA".
    Kiwi Park
    6 min drive - 3.0 km
  • A clear lake with boats, a sandy beach, and dense trees.
    Queenstown Beach
    7 min drive - 3.7 km
  • A lake with a boat, people on the shore, and a mountain in the background.
    TSS Earnslaw Steamship
    7 min drive - 3.7 km

Getting around

  • Queenstown (ZQN-Queenstown Intl.)
    17 min drive

Restaurants

  • Patagonia Chocolates
    4 min drive
  • Finz
    3 min drive
  • Cookie Time
    4 min drive
  • Novotel Queenstown Lakeside
    4 min drive
  • Public Kitchen and Bar
    3 min drive

About this property

Mercure Queenstown Resort

  • Upscale family-friendly hotel near Lake Wakatipu
  • Located close to Bob's Peak and Queenstown Gardens, Mercure Queenstown Resort provides a terrace, a coffee shop/cafe and a garden. With amenities such as a ski shuttle and ski storage, this hotel is a great place to hit the slopes. For some rest and relaxation, visit the sauna or the hot tub. At the two on-site restaurants, enjoy breakfast, dinner, children's meals and ocean views. Stay connected with free WiFi in public areas, and guests can find other amenities, such as dry cleaning/laundry services and a fireplace in reception.
  • You'll also enjoy the following perks during your stay:
    • An outdoor pool and a children's pool, along with sunloungers and pool umbrellas
    • Buffet breakfast (surcharge), self-parking (surcharge) and smoke-free property
    • A 24-hour front desk, a front desk safe and a TV in reception
    • A vending machine, laundry services and luggage storage
    • Guest reviews give top marks for the helpful staff
  • Room features
  • All 148 individually furnished rooms feature perks such as air conditioning and bathrobes, in addition to amenities such as free Internet and safes.
  • Extra conveniences in all rooms include:
    • Recycling, LED light bulbs and eco-friendly cleaning products
    • Bathrooms with eco-friendly toiletries and showers
    • 50-inch LCD TVs with satellite channels
    • Mini fridges, free infant beds and coffee/tea makers

Awards and affiliations

  • Eco-certified property
  • This property is certified by this third-party sustainability certification scheme: Qualmark Sustainable Tourism Business Award. For more information on what this certification requires and verifies, please visit their website.

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Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Ski shuttle (surcharge)
  • Uncovered parking on site (NZD 15 per night)
  • Limited on-site self parking
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10 AM for a fee: NZD 32 per person
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Couples/private dining
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Rises Restaurant
  • South Eatery Restaurant

Things to do

  • Children's pool
  • Gym
  • Hot tub
  • Outdoor pool
  • Private wine tours
  • Sauna
  • Ski storage
  • TV in common areas
  • Wine tours

Family friendly

  • Children's pool
  • In-room cot
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Pool gate
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • 3 meeting rooms
  • 3,272 square feet of conference space

Outdoors

  • Garden
  • In the mountains
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 80% organic food
  • Banquet hall
  • Double-glazed windows
  • Fireplace in lobby
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally sourced food prioritised
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Some LED lighting used
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 50-inch LCD TV with satellite channels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Limited room service
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Individual furnishings
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The property charges 2 per cent for credit card payments
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for NZD 65.0 per night.
Free cots are available on request at the property

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: NZD 100 per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: from approximately NZD 32 per person
  • Uncovered self-parking fee: NZD 15.00 per night
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: NZD 65.0 per night
  • Credit card charges are subject to a surcharge of 2 per cent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

Pool access available from 7:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property class

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Frequently asked questions

Does Mercure Queenstown Resort have a pool?

Yes, this property has an outdoor pool and a children's pool. Pool access is from 7:00 AM to 10:00 PM.

How much does it cost to stay at Mercure Queenstown Resort?

As of 18 Aug 2026, prices found for a 1-night stay for 2 adults at Mercure Queenstown Resort on 6 Sept 2026 start from RM540, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Mercure Queenstown Resort pet-friendly?

No, pets are not allowed at this property.

How much is parking at Mercure Queenstown Resort?

Self-parking is available for NZD 15.00 per night.

What time is check-in at Mercure Queenstown Resort?

Check-in start time: 2 PM; check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Mercure Queenstown Resort?

Checkout is at 11 AM. Late check-out is available for a fee (subject to availability).

Where is Mercure Queenstown Resort located?

Conveniently located near the ski slopes, this Fernhill hotel is in the mountains within 2 mi (3 km) of Lake Wakatipu, Kiwi Park and Skyline Queenstown. Queenstown Gardens and Bob's Peak are also within 3 mi (5 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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