Skip to main content

Heartland Hotel Queenstown

3.0 star property
Downtown Queenstown's central haven puts travelers steps from city exploration, with local flavors at breakfast and dinner plus a relaxing spot for evening drinks.

Choose dates to view prices

Heartland Hotel Queenstown, in the city center, offers an eco-friendly base for adventures. Start your day with breakfast at Peaks Restaurant & Bar, return for dinner with local cuisine, work out in the gym, or wind down with a cocktail at the bar.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Gym
  • Bar
The current price is RM373
RM429 total
includes taxes & fees
21 May - 22 May
Mod logo
Sign in to view eligible discounts and perks. More rewards for more adventures!
Sign inSign up, it's free

About this property

Heartland Hotel Queenstown

  • Hotel located in Queenstown City Centre
  • At Heartland Hotel Queenstown, you can look forward to a garden, dry cleaning/laundry services and a bar. The on-site restaurant, Peaks Restaurant & Bar, offers breakfast, dinner and children's meals. Free in-room WiFi and a gym are available to all guests.
  • You'll also enjoy the following perks during your stay:
    • Free self-parking
    • Buffet breakfast (surcharge), an electric car charging station and a vending machine
    • A TV in reception, a front desk safe and smoke-free property
    • Guest reviews give top marks for the helpful staff and location
  • Room features
  • All 81 rooms have comforts such as 24-hour room service, in addition to amenities such as free WiFi.
  • Extra amenities include:
    • Free tea bags/instant coffee and electric kettles
    • Bathrooms with free toiletries and hairdryers
    • TVs with satellite channels
    • Mini fridges, heating and daily housekeeping

Awards and affiliations

  • Eco-certified property
  • This property participates in Qualmark Sustainable Tourism Business Award – a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Similar properties

Golf
Ramada by Wyndham Queenstown Central
Queenstown City Centre
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym
9.0 out of 10, Wonderful, 1,004 reviews
The price is RM470
RM541 total
includes taxes & fees
2 Jun - 3 Jun
Ramada by Wyndham Queenstown Central
Compare similar properties

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 11:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10 AM

Special check-in instructions

The property charges 1.5 per cent for credit card payments
The front desk is open daily from 7:00 AM - 11:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities or services will be unavailable from April 7 2026 to September 30 2026 (dates subject to change):
  • Fitness facilities
The property will be renovating from 7 April 2026 to 30 September 2026 (completion date subject to change). The following areas are affected:
  • Fitness facilities
During renovations, the hotel will make every effort to minimise noise and disturbance.

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: approximately NZD 26 to 33 for adults and NZD 13 to 17 for children
  • Nearby parking fee: NZD 30 per night (164 ft away)
  • Credit card charges are subject to a surcharge of 1.5 per cent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

This property does not have any lifts

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Frequently asked questions

Is Heartland Hotel Queenstown pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at Heartland Hotel Queenstown?

As of 20 May 2026, prices found for a 1-night stay for 2 adults at Heartland Hotel Queenstown on 21 May 2026 start from RM373, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Heartland Hotel Queenstown?

Self-parking is free at this property.

What time is check-in at Heartland Hotel Queenstown?

Check-in start time: 2:00 PM; check-in end time: 11:00 PM. Late check-in is available during limited hours.

What time is check-out at Heartland Hotel Queenstown?

Checkout is at 10 AM.

Where is Heartland Hotel Queenstown located?

Located in Queenstown City Centre, this hotel is within a 5-minute walk of St Josephs Parish, Queenstown Gardens and Queenstown Mall. Church of St Peters and Cookie Time Cookie Bar are also within 5 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Reviews

Reviews

8.2

Very good

8.4

Cleanliness

9.0

Location

8.6

Staff & service

7.6

Property conditions & facilities
Rating 10 - Excellent. 367 out of 1002 reviews
Rating 8 - Good. 397 out of 1002 reviews
Rating 6 - Okay. 163 out of 1002 reviews
Rating 4 - Poor. 51 out of 1002 reviews
Rating 2 - Terrible. 24 out of 1002 reviews

Reviews

Verified

8/10 Good

Brandon

Great views, close to town.
Stayed 1 night in Mar 2026
Verified

8/10 Good

Courtney

Liked: Cleanliness, staff & service, amenities
Loved the buffet breakfast. Staff were nice and friendly. Rooms were clean
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

K

Liked: Cleanliness, staff & service, amenities
Great room, great location
Stayed 1 night in Jan 2026
Verified

8/10 Good

Sam

Liked: Cleanliness, staff & service, amenities
Friendly staff and room was value for money
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Leonard

Liked: Cleanliness, staff & service, property conditions & facilities
Location is great - close to major attractions but not too loud. Beautiful view of the lake, depending on room.
Stayed 1 night in Dec 2025
Verified

4/10 Poor

KEVIN

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The reception area was nice and the dining area looked nice, the location was handy, BUT our room was very dated and in need of total refurbishment, Carpet was worn and marked cabinets were old and marked Bathroom fixtures and fittings were old , the room was quite dark creating a dull environment
Stayed 1 night in Mar 2026
Verified

8/10 Good

Aarne

Liked: Cleanliness, staff & service, amenities
Location is perfect Room was comfortable Breakfast not so good
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Paul

Liked: Cleanliness, amenities, property conditions & facilities
Clean and amazing
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, beautiful views, comfy room
Stayed 2 nights in Oct 2025
Verified

8/10 Good

Sam

Liked: Cleanliness, property conditions & facilities
Clean and comfortable
Stayed 1 night in Dec 2025
Verified

8/10 Good

LAKSHMI

Liked: Cleanliness, amenities, property conditions & facilities
Room was ok, clean but a bit tired. Location was good but parking was 1st come 1st serve , which is still better than many others where you are paying extra for parking .
Stayed 2 nights in Jan 2026
Verified

6/10 Okay

Reina

Liked: Cleanliness, amenities, property conditions & facilities
Great location near to the city center. Nicely newly renovated bathroom and the room is clean. The room we are in is near the gym in the basement area with the view completely obsured by bush and bringing down the luggage is a nightmare with no elevator with our room being three floors down. It was very noisy as it was near the busy road.
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Max Arnold

Liked: Cleanliness, staff & service, property conditions & facilities
Was close to the main part of Queenstown and the room had a good view and very spacious.
Stayed 2 nights in May 2025
Verified

10/10 Excellent

Lucy

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and views of the lake.
Stayed 1 night in May 2025
Verified

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel and staff.
Stayed 1 night in Apr 2025
Verified

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very friendly
Stayed 2 nights in Aug 2025
Verified

6/10 Okay

Sridhar

Liked: Staff & service
Disliked: Property conditions & facilities
The room was ok!
Stayed 1 night in Nov 2025
Verified

8/10 Good

Kira

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel, excellent location

Lovely hotel. Really friendly staff. Room was lovely with a great view but bathroom was a bit run down. Good selection at breakfast. Excellent location, Only a few mins walk down to the restaurants and attractions.
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, great staff, quiet.
Stayed 2 nights in Apr 2025
Verified

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay, walking distance to town and transport. Nice breakfast
Stayed 2 nights in May 2025
Verified

8/10 Good

Arabelle Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Nice mountain and lake view.
Stayed 2 nights in Jul 2025
Verified

6/10 Okay

Ben

Disliked: Property conditions & facilities
Good location, facilities required improvement
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really liked the restaurant and the rooms were nice with a great view.
Stayed 1 night in Nov 2024
Verified

8/10 Good

Joshua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Warm welcome, nice spacious room and close to town
Stayed 1 night in Oct 2024
Verified

8/10 Good

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the centre, clean and quiet. Great view for a good price.
Stayed 1 night in May 2025