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Minibar, in-room safe, desk, blackout curtains
Minibar, in-room safe, desk, blackout curtains
Minibar, in-room safe, desk, blackout curtains
Minibar, in-room safe, desk, blackout curtains

Guest reviews

4.5 out of 5 Wonderful
990 reviews
Guests rated this property 4.5/5 for cleanliness.

Popular amenities

Free WiFi
Air conditioning
Restaurant
Gym
Breakfast Available
Business Services

Cleaning and safety practices

Cleaned with disinfectant
Hand sanitiser provided
Personal protective equipment

Map

Explore the area

Popular LocationSteamer Wharf1 min walk
Popular LocationTSS Earnslaw Steamship2 min walk
Popular LocationFear Factory Queenstown2 min walk
AirportQueenstown (ZQN-Queenstown Intl.)14 min drive

Choose dates to view prices

  • Room, 1 King Bed, Courtyard View

    4.3/5 guest room rating

    Room amenities

    • 32 sq m
    • Sleeps 2
    More detailsRoom, 1 King Bed, Courtyard View
  • Room, 1 King Bed, Balcony, View

    3.8/5 guest room rating

    Room amenities

    • 32 sq m
    • Mountain view
    • Sleeps 2
    More detailsRoom, 1 King Bed, Balcony, View
  • Room, 1 King Bed, Lake View

    4.5/5 guest room rating

    Room amenities

    • 32 sq m
    • Lake view
    • Sleeps 2
    More detailsRoom, 1 King Bed, Lake View
  • Room, 2 Double Beds, Balcony, View

    4.7/5 guest room rating

    Room amenities

    • 32 sq m
    • Mountain view
    • Sleeps 3
    More detailsRoom, 2 Double Beds, Balcony, View
  • Room, 1 King Bed, Mountain View

    Room amenities

    • 32 sq m
    • Mountain view
    • Sleeps 2
    More detailsRoom, 1 King Bed, Mountain View
  • Room, 2 Double Beds, Lake View

    4.4/5 guest room rating

    Room amenities

    • 32 sq m
    • Lake view
    • Sleeps 3
    More detailsRoom, 2 Double Beds, Lake View
  • Room, 2 Double Beds, Courtyard View

    4.7/5 guest room rating

    Room amenities

    • 32 sq m
    • Sleeps 4
    More detailsRoom, 2 Double Beds, Courtyard View
  • Room, 2 Double Beds, Mountain View

    4.5/5 guest room rating

    Room amenities

    • 32 sq m
    • Mountain view
    • Sleeps 3
    More detailsRoom, 2 Double Beds, Mountain View
  • Deluxe Room

    Room amenities

    • 32 sq m
    • Mountain view
    • Sleeps 3
    More detailsDeluxe Room
  • Standard Room

    4.7/5 guest room rating

    Room amenities

    • 32 sq m
    • Sleeps 3
    More detailsStandard Room

About this area

Queenstown

Crowne Plaza Hotel Queenstown is located on a lake and in a walkable area with good shopping. Church of St Peters and Williams Cottage are local landmarks, and travellers looking to shop may want to visit Steamer Wharf and Creative Queenstown Arts & Crafts Market. Skyline Gondola and Kiwi and Birdlife Park are also worth visiting. Our guests appreciate the hotel's central location.

Visit our Queenstown travel guide
Map
Popular Location

What's nearby

  • Steamer Wharf - 1 min walk
  • TSS Earnslaw Steamship - 2 min walk
  • Fear Factory Queenstown - 2 min walk
  • Skycity Queenstown Casino - 4 min walk
  • Queenstown Mall - 6 min walk

Getting around

  • Queenstown (ZQN-Queenstown Intl.) - 14 min drive

About this property

Crowne Plaza Hotel Queenstown

4.5-star luxury hotel, walk to Lake Wakatipu
A restaurant, a fitness centre and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a 24-hour business centre, valet parking and 24-hour room service. All 139 rooms feature thoughtful touches such as bathrobes and slippers, plus free WiFi, free wired Internet and LCD TVs with digital channels. Guests will also find 24-hour room service, minibars and coffee/tea makers.
Crowne Plaza Hotel Queenstown offers 139 forms of accommodation with minibars and a safe. LCD televisions come with digital channels. Bathrooms include a combined bath/shower unit, bathrobes, slippers and hairdryers.

This Queenstown hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a fitness centre.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows standard sanitisation guidelines of Clean Promise (IHG)
Follows industry sanitisation guidelines of Safe Travels (WTTC - Global)

Social distancing

Contactless check-out
Social distancing measures in place

Safety measures

Masks and gloves available
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi, Wired Internet (surcharge)

Parking and public transport

  • Valet parking: NZD 23.00 per night

Food and drink

  • Buffet breakfast available for a fee daily 6 AM–10:30 AM: NZD 32 for adults and NZD 16 for children
  • 1 restaurant
  • 1 bar
  • 24-hour room service

Things to do

  • Fitness centre

Family friendly

  • Babysitting/childcare (surcharge)
  • Dry-cleaning service
  • Free cots/infant beds
  • Laundry facilities
  • Rollaway/extra beds (surcharge)

Conveniences

  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Ski storage
  • Tour/ticket assistance

Languages spoken

  • Chinese
  • Dutch
  • English
  • French
  • German
  • Hindi
  • Japanese
  • Portuguese
  • Spanish

Business services

  • 24-hour business centre
  • Conference space

Outdoors

  • Garden
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • Accessible bathroom
  • Handrails in stairwells
  • In-room accessibility
  • Roll-in shower
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Climate control (air conditioning)
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Linens
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Hairdryer
  • Shower/bathtub combination
  • Towels

Entertainment

  • Digital channels
  • LCD TV

Food and drink

  • Coffee/tea maker
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Free newspapers
  • Iron/ironing board
  • Phone
  • Safe
  • Slippers

Policies

Check-in

Check-in between 3:00 PM and anytime
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for NZD 65.0 per night.
Free cots (infant beds)

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: NZD 32 for adults and NZD 16 for children (approximately)
  • Fee for wired Internet in public areas: NZD 10 (for 12 hours, rates may vary)
  • Valet parking fee: NZD 23.00 per night (in/out privileges)
  • Rollaway bed fee: NZD 65.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a smoke detector
This property advises that enhanced cleaning and guest safety measures are currently in place
Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F
Personal protective equipment, including masks and gloves, will be available to guests
Social distancing measures are in place and guests are provided with hand sanitiser
Contactless check-out is available
The property affirms that it follows sanitisation practices of Clean Promise (IHG) guidelines
The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitisation guidelines

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

National rating

Qualmark® assigns an official star rating for accommodation in New Zealand. This Hotel property has been rated 4 star plus, which is displayed on this page as 4.5 stars.
Official New Zealand Rating provided by Qualmark®

Frequently asked questions

Can I cancel my reservation for free at Crowne Plaza Hotel Queenstown and receive a full refund?
Yes, Crowne Plaza Hotel Queenstown offers free cancellation on select room rates, because flexibility matters! Please refer to Crowne Plaza Hotel Queenstown cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at Crowne Plaza Hotel Queenstown?
As of 14 Aug 2020, prices found for a 1-night stay for 2 adults at Crowne Plaza Hotel Queenstown on 18 Aug 2020 start from RM425, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Is this property pet-friendly?
No, only service animals are welcome at the property.
How much is parking at Crowne Plaza Hotel Queenstown?
Valet parking is available for NZD 23.00 per night.
What time is check-in at this property?
Check-in is from 3:00 PM to anytime.
What time is check-out at Crowne Plaza Hotel Queenstown?
Checkout is at 11 AM.
Where is Crowne Plaza Hotel Queenstown located?
Located in the heart of Queenstown, this luxury hotel is within a 5-minute walk of Steamer Wharf and Lake Wakatipu. Skyline Gondola is 0.5 mi (0.8 km) away.

Guest reviews

Overall score and ratings for Crowne Plaza Hotel Queenstown

4.5
Wonderful
990 reviews
5 - Excellent
561
4 - Good
344
3 - Okay
62
2 - Mediocre
18
1 - Poor
5
4.5
Cleanliness
4.6
Service and Staff
4.3
Amenities
4.3
Property condition
3.0 out of 5 Okay
  • Liked: Cleanliness

Nice view and clean room. However, the room was not cleaned yet when we came back to the hotel about 16:00. We had to go out again for cleaning. Also no hand sanitizer in sanitizer station when we tried to use. Maybe wall is too thin as I was able to hear conversation of next door. Overall ok hotel.

Stayed 3 nights in Aug 2020
5.0 out of 5 Excellent
  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Excellent property, Great lake views and very friendly staff. Great valet parking service. Loved our stay here, will definitely stay again.

Stayed 3 nights in Jul 2020
2.0 out of 5 Poor
  • Liked: Cleanliness, amenities

It was nice & close to the shops. We upgraded to a lake view, to find our new room was impeded by a structural beam. So we asked to move. We got moved but found that the shower was not very hot. We asked for this to be looked at but it did not improve. there was some strange noises. sounded like a washing machine, then on the last night at 5am there was another machinery noise.

Stayed 7 nights in Jul 2020
4.0 out of 5 Good
  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Lovely views from the balcony in our room and the restaurant. Friendly staff.

Stayed 2 nights in Jul 2020
5.0 out of 5 Excellent
  • Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 2 nights in Jul 2020