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Reviews of American Travel Inn

2 out of 5
American Travel Inn
515 S Grand Ave, Pullman, WA

Reviews

5.4
Rating 10 - Excellent. 53 out of 463 reviews" "
Rating 8 - Good. 80 out of 463 reviews" "
Rating 6 - Okay. 115 out of 463 reviews" "
Rating 4 - Poor. 105 out of 463 reviews" "
Rating 2 - Terrible. 110 out of 463 reviews" "

6.2/10

Cleanliness

5.8/10

Staff & service

5.4/10

Amenities

5.2/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

4/10 Poor

Joan

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Location was great. The hospitality was not so great. I felt like I was an inconvenience the staff. There was no complimentary coffee offered in the rooms or lobby. The lobby doors were locked during business hours, making it difficult to to talk to the staff to ask questions. The ice machine was out of service and had to buy ice from the convenience store across the street. There were no electrical outlets near the bed making it difficult to charge electronics devices. It really sad to see such a great place lacking good old American hospitality.
Stayed 2 nights in Apr 2024

6/10 Okay

Rebecca

Business traveller
Disliked: Cleanliness, staff & service
Pro- parking areas well lit and clean, quiet stay, some double rooms if you have extended family or a group traveling Could improve- a little more attention to room cleaning, some updating would be nice in the temperature control area, replacing chipped countertops and less furniture in the room If you can handle low budget youth hostel or are on a budget this is perfect!
Stayed 1 night in Apr 2024

6/10 Okay

Sophia

Stayed 1 night in Apr 2024

6/10 Okay

Todd

Travelled with family
The facility is a good value.
Stayed 2 nights in Mar 2024

8/10 Good

Gisella

Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Completely sufficient. Seemed clean and attendant was courteous. Would have been nice to have an actual coffee cup to heat in microwave, not just the plastic cup. Would have been nice to have coffee. Television was small and hard to see and hear. I did not need fancy. I needed a place to shower and sleep. Worked out great!
Stayed 2 nights in Mar 2024

6/10 Okay

Janice

Stayed 1 night in Mar 2024

2/10 Terrible

Lori

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

4/10 Poor

Alexander

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

6/10 Okay

Robert

Liked: Cleanliness
Disliked: Staff & service
Prices were outrageous for this size of town and quality of hotel due to a college football game nearby Staff was bossy and unprofessional. A common theme as hotels across the US are bought up by folks from India Sad to see!!
Stayed 2 nights in Nov 2023

8/10 Good

Tom

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

4/10 Poor

Adam

Stayed 2 nights in Nov 2023

6/10 Okay

Wendi

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Way Overpriced!!
This is a very basic motel. It was clean and the beds were comfortable although the pillows were horrible. The room was way overpriced as it was parents weekend in Pullman. The owner/manager accused us of having more than 3 people staying in our room because my daughter and her friend came to the hotel in the morning to go out to breakfast with us. She was very rude and did not apologize when we explained that they had not stayed there but came over from the dorm.
Stayed 3 nights in Nov 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was helpful and friendly
Stayed 2 nights in Oct 2023

4/10 Poor

Heidi, OLYMPIA

Travelled with partner
Disliked: Amenities, property conditions & facilities
They have electrical situations that made our room unsafe. We had to use players to turn up the heat. It’s very apparent Expedia does not vet the motels or hotels. This is the 2nd one where the price was astronomical and not as represented. We took pictures and will be contacting Expedia directly as they should “stand behind” what they market.
Stayed 2 nights in Nov 2023

6/10 Okay

Dylan

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
Other patrons were noisy way too late and the property is dingy and not clean.
Stayed 1 night in Oct 2023

2/10 Terrible

Shang Jin

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
The room was not ready. Cleaning stuffs left on the table. The owner blamed new housekeeper.
Response from desk on 6 Oct 2023
Room was perfectly clean only a dusting rag was left over. Which we are very sorry about offered to change the room even though the room was totally clean.

2/10 Terrible

Lizzy

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
very unfriendly unfortunately at the desk but the room was good
Stayed 1 night in Oct 2023

6/10 Okay

suzette

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

4/10 Poor

Patricia, BELLINGHAM

Disliked: Staff & service, property conditions & facilities

8/10 Good

Lorraine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
⁰
Stayed 2 nights in Sep 2023

6/10 Okay

Paula

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Unfriendly and unwelcoming check in process with unreasonable rules and threats of fines
Stayed 2 nights in Sep 2023

8/10 Good

Amanda

Liked: Staff & service, room comfort
my stay
Stayed 2 nights in Aug 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Alanna

Liked: Cleanliness, staff & service, property conditions & facilities
The room was perfect for a weekend. Queen bed, mini fridge, microwave… Clean and nice. The staff was very friendly and accommodating. Lots of parking and lots to do within walking distance. I would definitely stay here again!
Stayed 3 nights in Jul 2023

6/10 Okay

Alfredo

Stayed 1 night in Jul 2023

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never stay here!
Do not stay here! It hasn’t been updated since we stayed here in the early 1990s. The lock was impossible to get in, we asked where the ice machine was and we’re given an ice tray, the bathroom door wouldn’t shut, and the manager and a worker had an argument in the parking lot! Do NOT stay here.
Stayed 1 night in Jun 2023

10/10 Excellent

Alberto

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean. The staff was friendly, and there was plenty of food options within walking distance.
Stayed 1 night in Jun 2023

2/10 Terrible

Javier

Stayed 3 nights in May 2023

8/10 Good

David

Stayed 1 night in May 2023

10/10 Excellent

Halle

Liked: Cleanliness, staff & service, property conditions & facilities
It was all I needed for a weekend.
Stayed 3 nights in May 2023

8/10 Good

Jennifer

Travelled with family
Liked: Cleanliness
Good for our situation. Needed a place during WSU graduation, so it worked for what it was. A motel
Stayed 2 nights in May 2023

8/10 Good

John Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
It is a neat old school place to stay and is very reasonably priced .
Stayed 3 nights in Apr 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

10/10 Excellent

Benjamin

Business traveller
Liked: Staff & service
This is a very basic but clean and convenient motel. My daughter and I came to Pullman to tour the WSU campus and this motel provided us exactly what we needed - a very comfortable bed, a clean bathroom with a powerful shower and free parking directly outside our room. Additionally, the Old European restaurant was just a few steps away and we were very satisfied and our stomachs full after breakfast on Friday morning. The motel staff was attentive and friendly. I have no complaints. To all those who left nasty and negative reviews, I can only guess they thought the accommodations would be akin to the Plaza in New York. We looked for simple, clean and basic and were not disappointed in the least.
Stayed 2 nights in Apr 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One day stay
Our stay was only one day but we only wanted to have a place to rest after a long day at a celebration we attended. If you need quality TV entertainment, then don't get your hopes up or go to another motel. The towels and wash cloth were a little iffy as we had to ask for an extra washcloth, luckily we did bring our own. The only real bummer was that the room did not have a coffee maker but it did have a refrigerator. However our room was clean and we slept comfortably with little noise. For the price and the great restaurant next door for breakfast, we would stay again.
Stayed 2 nights in Apr 2023

8/10 Good

Keith

Stayed 1 night in Apr 2023

2/10 Terrible

Cisco

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The owners are rude and unhelpful. I have stayed at this motel a few times and I continue to think it will get better but it's the worst place to stay in Pullman. If I was a recent alumni coming back to party and limited funds...this motel would do the trick. But as a grown ass adult and parent of current WSU student, it's the worst. Avoid if at all possible!! Only good thing is that it's right next door to the best breakfast place in Pullman, Old European. But even their fresh-squeezed OJ and amazing coffee isn't worth staying at this dump.
Stayed 2 nights in Apr 2023

2/10 Terrible

Lorena

Travelled with family
Disliked: Staff & service
The receptionist was not polite
Stayed 1 night in Feb 2023

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great budget option with location close to downtown.
Stayed 7 nights in Feb 2023

8/10 Good

Kay

Stayed 1 night in Dec 2022

4/10 Poor

Maria

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
We booked a 2 bed room online and It defaults for 2 people Apparently. We were a family of 4, I just forgot to change it online. When I checked it she asked if for 2 people, I said it’s for 4..she charged me extra $25 because rate is based on number of people in the room...? That didn’t make sense to me and she observes you as you make your way to your room too..
Stayed 1 night in Dec 2022

2/10 Terrible

Taylor

Stayed 1 night in Nov 2022

6/10 Okay

Rachelle

Travelled with family
Liked: Cleanliness, staff & service
Safety issue
I checked in Friday. The woman checking me was very friendly! She gave me the option to look at two rooms and decide which one I wanted, Rm 251 or Rm 240. She gave me the two keys and I headed up to the 2nd floor. I couldn't spot Rm 240 right away so went to 251. I used the Rm 251 key to open Rm 251, no problem, room looked fine, clean. I left and when I went to lock the door from the outside, I couldn't get it to lock. The woman saw me and came up to help me. She took the Rm 251 key from me and then said "you don't need a key to lock the door from the outside, just pull it firmly shut." That worked. I then asked her to show me where Rm 240 was. We walked down the walkway, and then had to step out onto a low roof, go around a corner to Rm 240, which was away from the rest of the rooms. She still had the key for Rm 251 and proceeded to unlock Rm 240 with the Rm 251 key! I was shocked and asked her about it. She answered:"Oh the keys work the same for all the rooms." What!? Unfortunately, because it was Apple Cup football weekend, there was little to no availability to stay anywhere else. I ended up staying there. I used the deadbolt when inside my room (251) and then just took my items with me anytime I left the room. I only slept there. I can deal with outdated furnishings, a lamp that doesn't work, a bathroom light missing one light bulb out of three. But a safety issue like this?! Nope.
Stayed 2 nights in Nov 2022
Response from may on 30 Nov 2022
she did not use the 251 key she has the master key. might have been a miss understanding she meant the master key can be used on all the room guests do not get that key.

6/10 Okay

Mary

Liked: Cleanliness
Stayed 2 nights in Nov 2022

2/10 Terrible

Josh

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty, rude staff.
Stayed 2 nights in Nov 2022

8/10 Good

Sally

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

8/10 Good

Connie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, warm on a cold winters night. Next to the best breakfast restaurant in the he whole town.

10/10 Excellent

Randy

2/10 Terrible

Taulolo

8/10 Good

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location next to The Old European Restaurant and a Gas Station across the street.
Stayed 1 night in Oct 2022