Brenda and Estphanie were the highlight of this resort — fun, kind, and gave excellent massages. Unfortunately, the rest of the experience was disappointing.
Check-in was awkward. The front desk told us the snack bar cost extra (not true) and acted confused when we asked for two room keys. No one warned us about crocodiles on the beach — we saw two in three days, including near the volleyball court. It’s a safety hazard with no fencing.
Our first room had mold on a mattress, dirty floors, sand in the beds, and a filthy bathroom. Staff tried to charge us to switch rooms until I showed them photos. The beach was also a letdown: broken bottles, garbage, and fishing hooks dangerously left in the rocks. I was stung by a blue button jellyfish and the first aid staff made it worse by using ice water — not proper medical treatment.
Breakfast lines were long, toaster electrocutes you, and staff were rude.
When I tried to get food from the snack bar at 11, even though the food laid out ready at the snack bar, I was yelled at and kicked out and told to wait an hour to eat. The nightly shows were entirely in Spanish, with no effort to include non-Spanish speakers — we weren’t even told the safety rules.
At checkout, they remove your wristband and you’re no longer allowed to use any facilities. The “day pass” offer felt like a joke. I’ve never cried on a vacation before — this place did it twice. Avoid this resort if you’ve ever been on a real vacation. I truly regret coming here.
