Best Luxury Hotels in Puerto Cancun

"We came and stayed for 5 nights to celebrate our 3 year anniversary. It was amazing! Staff was very attentive and kind 10/10. The only thing (which is out of their control) was a lot of seaweed on the beach. We are told it’s common around this time of year. Again, not their fault the hotel was awesome and we would definitely recommend. Our favorite restaurant was at sunset. We ended up eating there twice. The Aura spa was awesome. Shoutout Jesus and Daniel for giving us an awesome experience. The saunas and steam room were 10/10. The entertainment people were also awesome. Knew our names and always made us feel included with any and all activities taking place. We love SUNSCAPE!"

"The rooms where clean the bar was good "

"Clean room. Drinks could be stronger. Good food!"

"The property offered breathtaking views, and the dining experiences were consistently excellent, showcasing a delightful culinary selection. Furthermore, the staff consistently demonstrated friendliness and a willingness to accommodate our requests, making our stay notably pleasant. While it's standard practice for concierge and resort staff to promote various events and services, we found the initial messaging regarding these offerings to be somewhat overwhelming and even subtly disguised upon our arrival. Although this aspect caused a brief period of confusion, it was, thankfully, the only minor drawback during our otherwise very enjoyable stay."

"The property was kept very well groomed. The dining options were excellent. The staff were polite and always helpful. I have travelled extensively and have never encountered aggression with trying to get my future business as I did on this visit. The salesman actually commandered my luggage tags and said he would take care of it. After realizing that I was not going to buy a membership he had to chase us down to return the luggage tags which I felt were held hostage. It was not a pleasant introduction to the property. He basically wasted the first hour of my time at The Grand when an impression could have been made more positive. I belong to both Disney and Sandals and neither have been so oblivious to the fact I was on holiday and wanted to see the property not hear a salespitch. On a very positive note the fitness center is superb. The beach was not ideal due to sargassum so working out became a part of my visit. Again on leaving there was another aggressive young salesman and all this achieved was leaving me with a negative impression. There are so many positive things about the three resorts that it is sad to find this impression is one that lingers."

"Hardly any air conditioning poor wifi and hardly any waiters"

"Breakfast was great and fresh , bar was awesome lots of options for adults and kids , love this hotel will come back again "

"El hotel supero mis espectativas, buena comida, buen entretenimieto la playa divina y el staff muy amables. La unica recomendacion que les haria es que deben cambiar los juegos de cuartos. "

"Clean and good location"