Reception
Check availability

Reviews of The Jolly Sailor

3 out of 5
The Jolly Sailor
54 Clarence Parade, Portsmouth, England

Reviews

6.8
Rating 10 - Excellent. 107 out of 503 reviews" "
Rating 8 - Good. 164 out of 503 reviews" "
Rating 6 - Okay. 95 out of 503 reviews" "
Rating 4 - Poor. 59 out of 503 reviews" "
Rating 2 - Terrible. 78 out of 503 reviews" "

7.0/10

Cleanliness

7.4/10

Staff & service

6.2/10

Amenities

6.0/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good pub hotel

4/10 Poor

Miss

Disliked: Cleanliness, property conditions & facilities, room comfort
False advert for room
This room no 7 was nothing like picture shown on the website the carpet was so worn was threading all over there was mould in bathroom the rooms heating wasnt working so had a heater in room even that had broken stand no toilet roll in room only a rusty stand
Stayed 1 night in Dec 2023

2/10 Terrible

Paul

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was in bad condition. Ripped carpet. Door kept sticking. No heating in the room so freezing cold. Had to climb 5 flights of stairs to the room.
Stayed 1 night in Dec 2023

2/10 Terrible

Donald

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst place ever no heating no hot water dirty
Stayed 1 night in Dec 2023

4/10 Poor

darryl

Liked: Staff & service, room comfort
Disliked: Cleanliness
To cold for no heating
Room was freezing as the heating wasn’t on they did give us a small electric heater which didn’t make any difference No towels or tea bags We couldn’t turn the tv over or volume down because every button on the remote we pressed just knocked the tv off The parking was not complimentary as stated it was £13 for 24 hours on the upside it was just across the road to the hotel The toilet was just across the hall and the view from our room was lovely
Stayed 1 night in Dec 2023

4/10 Poor

S

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Left waiting at bar to check in for 15 minutes. Rooms are through a door behind the bar, very narrow space and stairs are steep and narrow. There was no heating on upstairs where rooms were and it was end of november and really cold. I noticed the rooms had radiators but they were not working so had to ask for a plug in heater. Carpets threadbare and mattresses lumpy. Table lamps torn and furniture very old. Wood around windows rotting. The rooms showing on Hotels site must have been somewhere else, nothing like the photos. The room was cheap but should be cheaper for the quality. I've stayed in better Hostels.
Stayed 1 night in Nov 2023

4/10 Poor

Sara

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very tired and not very clean
Stayed 1 night in Nov 2023

2/10 Terrible

Muneera

Business traveller, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Disappointed that it is now mid-Nov and NO heating. Staff went in search of a portable heater and never came back 😑
Stayed 1 night in Nov 2023

10/10 Excellent

Rubby

Stayed 3 nights in Nov 2023

10/10 Excellent

Dimitar

Business traveller
Liked: Cleanliness, staff & service, amenities
Personal very friendly
Stayed 1 night in Nov 2023

8/10 Good

Adam

Liked: Staff & service, amenities
Overall a nice experience but can see room for improvement
Stayed 2 nights in Nov 2023

2/10 Terrible

Muhammad

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023

2/10 Terrible

Emma

Stayed 3 nights in Oct 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Jolly Sailor review
I stay in the Jolly Sailor every week for business. The owner and his staff are very hospitable. Rooms are basic but comfortable, staff very friendly and there is free parking after 6.00pm. Situated close to Southsea front where you can take a walk with the fresh sea breeze. It's my home from home.
Stayed 1 night in Oct 2023

8/10 Good

Rosalind

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023

2/10 Terrible

Josh

Stayed 1 night in Oct 2023

10/10 Excellent

Luke

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

2/10 Terrible

JOHN

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Probably one of most disgusting hotels I have ever stayed in, the floor was wet, the roof leaked and the stench from all the damp was almost unbearable.
Stayed 1 night in Oct 2023

2/10 Terrible

sophie

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
this property was disgusting the ceiling was mouldy and was caving in, the sofas were ripped, the carpet was dirty, the kettle was rusting very badly i thinknit would have actually been dangerous to use the bathroom sinks all had holes in all the walls also had holes in horrible experience wouldn’t recommend or come back
Stayed 2 nights in Oct 2023

2/10 Terrible

Georgia-Paige

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible!!!!!
on arrival at the hotel, there was no clear signage on how to enter. I rang them and the bar staff let me in the emergency exit, where the manager sat at a table. I was taken to my first room, room 9 after walking up 3 flights of stairs. The room looked nothing like the photos, with mouldy windowsills & a shared bathroom with broken light. I spoke to the manager who allowed me another room for £10 extra per night. The next room was worse. Although it had an ensuite...the window was broken and decayed, it wouldn't shut, the carpet was full of mould, the desk was stained, the curtains were mouldy, crumbs were everywhere and the ceiling was crumbling. I didn't want to make too much of a fuss so for the night I stayed in a friend's room a 30 minute walk away. I came back this morning and decided it just wasn't okay or hygienic for a second night.I came down and asked to speak with the manager. Upon his arrival, he refused to look at my photos, refused to speak or compensate me. He just repeatedly said sorry I have to go. He said he would be back in 2 hours to have the conversation - 5 hours passed, he did not return and hid away instead. I'd like to point out that the bar staff, particularly Ash & Nat were incredible. They were so apologetic + compassionate. From the state of the rooms, this is definitely not the first time they've had to deal with complaints, despite it not being their fault n instead the fault of a manager who who is in over his head and is struggling to run it
Mould on curtains
Window did not shut! Broken!!!
Floor is disgusting
Not clean!
Stayed 2 nights in Oct 2023

8/10 Good

Michael

Stayed 2 nights in Oct 2023

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here before and would happily stay again. Reason for staying is, because it’s cheap to stay , in a convenient location, has what you need a bed which is clean and comfortable. Room has a nice view to wake up to .
Stayed 1 night in Oct 2023

6/10 Okay

Beata

Business traveller
Liked: Cleanliness, staff & service
Place and atmosphere were excellent. Close to the sea and stopping.
Stayed 1 night in Oct 2023

6/10 Okay

michael

Travelled with partner
Liked: Cleanliness
Nice and reasonably priced , good size room and ensuite . Staff are friendly . Property a little tired , but if you reflect this into the price , you can't go wrong
Stayed 1 night in Oct 2023

10/10 Excellent

Philip

Liked: Amenities
Just a great place. Liked the put food and drink as well. Stayed on top floor. No noise and very clean and tidy rooms despite building seeming quite old. Definitely surprised for spending not a lot of money.
Stayed 1 night in Oct 2023

10/10 Excellent

Latisha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every easy to find ams staff every friendly and happy to help with anything.
Stayed 1 night in Oct 2023

2/10 Terrible

Dean

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shockingly bad
Should be shut down and condemned, avoid at all costs, the worst hotel rooms ever, disgusting.
Mould on pillows
Worn carpets!
Stayed 1 night in Sep 2023

2/10 Terrible

Trevor

Travelled with partner
Disliked: Amenities
Firstly there was no one to check us in at the appointed check in time. So had to wait around for three and half hours. Floors were uneven and carpeting was marked and damaged. The room was just ok, however the adjacent rooms were occupied and you could here every word spoken and the volume of the tv was annoying. In the morning there was no breakfast and no one available to explain why this was the case. Will never recommend this b&b in fact will probably write a complaint to enquire about the possibility of a full refund. Never have I been treated like this in any of the B&B s I have stayed in. I rate it as the most negative experience ever in accommodation.
Stayed 1 night in Sep 2023
Response from TJS on 27 Sept 2023
Hi, sorry that you coukd not check in on time, there was a phone no there to call and directions to do so but it can be tricky, there was no breakfast suggested offered or referered to at any point so this is a bit confusing. We do not provide breakfast (as advertised. This is budget accommodation and is the cheapest in the area by a country mile sorry it fell short of the 5 star standards that you normallh book? I would suggest the Hilton or Ritz next time, obviously as in all things you will get what you pay for, we get approx 30 for your stay so smoked salmon and axminster carpets are not provided.

8/10 Good

Markus

Business traveller
Liked: Staff & service, property conditions & facilities
The right room for a stay.
Stayed 1 night in Sep 2023

6/10 Okay

Ashley

Disliked: Property conditions & facilities
Stayed 1 night in Sep 2023

8/10 Good

Jeff

Stayed 1 night in Sep 2023

2/10 Terrible

Sharlean

Stayed 1 night in Sep 2023

4/10 Poor

Nicholas

Unpleasant smells, threadbare, stained bedroom carpet. The place needed some TLC. But it was cheap!
Stayed 1 night in Sep 2023

2/10 Terrible

Shubham

Disliked: Cleanliness

2/10 Terrible

Patrick

Disliked: Staff & service, amenities, property conditions & facilities
My booking said to check in between 2 and 9 PM. I arrived at 7 PM to find the bar closed and nobody in sight to check in with. 2 different numbers provided were unanswered, and I waited outside for around an hour until I was finally able to get in touch with the hotelier thanks to the antique dealer next door, who does answer his phone. Upon arriving, the hotelier explained that he had forgotten he had any bookings that night. He seemed very unfamiliar with the booking system in general. The room itself was a bit grubby, with stains on the floor and holes in walls, but this was more or less what I expected for this price point. The beds, however, were awful, with loud springs that dug into your ribs as you lay there, and sheets too small for the bed. The wifi was also incredibly spotty, and the shower fluctuated between cold and burning hot regardless of its setting. The small, open laundry bin in the corner also appeared to have a vomit-soaked towel in it.
Stayed 1 night in Sep 2023

6/10 Okay

Anthony

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Long wait to check in (half Ann hour) despite arranging an arrival time. Although clean enough the bathrooms were very tired- no plugs for basins in either, and hole in one which coolly be used if prepared to flood the floor!
Stayed 1 night in Sep 2023

10/10 Excellent

Emily

Stayed 1 night in Sep 2023

6/10 Okay

MICHAEL

Disliked: Property conditions & facilities
Ok but not OK
Unfortunately, because of the amount of stairs to the room, we had to find further accomodation on a level, this is because of my wifes disabilty
Stayed 1 night in Sep 2023

8/10 Good

Lorraine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Antonio

Travelled with partner
Liked: Cleanliness, amenities
What i didn't like is that's at the bar is cart payment only my own personal preference is to have a choice witch they didn't give us otherwise the hotel is nice and clean staff is friendly.
Stayed 2 nights in Sep 2023

2/10 Terrible

Miss

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

David

Liked: Staff & service, property conditions & facilities
The property is out dated but perfect for what I needed, the price can’t be beaten
Stayed 3 nights in Sep 2023

2/10 Terrible

Sarah

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

4/10 Poor

Wendy

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
It was very difficult to check in and out no one about to help. Very threadbare carpet broken lampshade no plug in the bathroom sink very tired place needs tlc but view from room was great and in a good area
Stayed 1 night in Sep 2023

4/10 Poor

Helen

Liked: Staff & service
Disliked: Property conditions & facilities
Lovely friendly staff, property is just dated and needs a lot of TLS. Bedroom smelt of stale smoke. But loved the bay window seating. We had a little picnic there admiring the view.
Stayed 1 night in Sep 2023

2/10 Terrible

luke

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

8/10 Good

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nathalie the zBar Manager was very helpful and room was good value for money. Great location to explore the historic sights and good choice of restaurants and bars nearby.
Stayed 1 night in Aug 2023

2/10 Terrible

Louisa

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I couldn't even stay there it was discussing. Everything was dirty toilet leaked. Stain beding. And had to play before I saw the room so now lost my money because they said they couldn't refund me.
Stayed 2 nights in Aug 2023

2/10 Terrible

Bruce

Stayed 1 night in Aug 2023

10/10 Excellent

Ryan

Liked: Cleanliness
Stayed 1 night in Aug 2023