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Overview of Amerald Resort Hotel Desaru

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Balcony
Private beach, beach volleyball
Outdoor pool
Balcony
In-room safe, desk, laptop workspace, blackout curtains

4.1/5 Very good

Guests rated this property 4.2/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • Air conditioning
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided

Explore the area

    Popular LocationDesaru Coast Adventure Waterpark17 min drive
    Popular LocationSingapore Expo93 min drive
    Popular LocationChangi Business Park93 min drive
    AirportSingapore (SIN-Changi)97 min drive

Choose dates to view prices

  • Superior King with Land Sports Activities

    Room amenities

    • 32 sq m
    • Sleeps 3
    • 1 King Bed and 1 Single Sofa Bed
    More detailsSuperior King with Land Sports Activities
  • Deluxe King with Land Sports Activities

    Room amenities

    • 32 sq m
    • Sleeps 2
    • 1 King Bed and 1 Single Sofa Bed
    More detailsDeluxe King with Land Sports Activities
  • Grand Deluxe with Land Sports Activities

    Room amenities

    • 62 sq m
    • Sleeps 2
    • 1 King Bed and 1 Single Sofa Bed
    More detailsGrand Deluxe with Land Sports Activities
  • Superior Twin with Land Sports Activities

    Room amenities

    • 32 sq m
    • Sleeps 2
    • 2 Single Beds and 1 Single Sofa Bed
    More detailsSuperior Twin with Land Sports Activities
  • Deluxe Family with Land Sports Activities

    Room amenities

    • 32 sq m
    • Sleeps 3
    • 1 King Bed and 1 Large Single Bed
    More detailsDeluxe Family with Land Sports Activities
  • Superior Twin Room

    5/5 guest room rating

    Room amenities

    • 32 sq m
    • Sleeps 2
    • 2 Single Beds
    More detailsSuperior Twin Room
  • Superior King Room

    4.3/5 guest room rating

    Room amenities

    • 32 sq m
    • Sleeps 2
    • 1 King Bed
    More detailsSuperior King Room
  • Deluxe Twin Room

    Room amenities

    • 32 sq m
    • Sleeps 3
    • 2 Single Beds and 1 Single Sofa Bed
    More detailsDeluxe Twin Room
  • Grand Deluxe King

    Room amenities

    • 62 sq m
    • Sleeps 3
    • 1 King Bed
    More detailsGrand Deluxe King
  • Deluxe Triple Room, Multiple Beds

    Room amenities

    • 32 sq m
    • Sleeps 4
    • 1 King Bed and 1 Large Single Bed
    More detailsDeluxe Triple Room, Multiple Beds
  • Deluxe Twin with Land Sports Activities

    Room amenities

    • 32 sq m
    • Sleeps 2
    • 2 Single Beds and 1 Single Sofa Bed
    More detailsDeluxe Twin with Land Sports Activities
  • Deluxe King Room

    4/5 guest room rating

    Room amenities

    • 32 sq m
    • Sleeps 3
    • 1 King Bed and 1 Single Sofa Bed
    More detailsDeluxe King Room

About this area

Bandar Penawar

Located in Bandar Penawar, Amerald Resort Hotel Desaru is on the Strip and on a private beach. The area's natural beauty can be seen at Desaru Fruit Farm and popular attractions include Desaru Ostrich Farm and Desaru Coast Adventure Waterpark.
Visit our Bandar Penawar travel guide
Popular Location

What's nearby

  • Desaru Coast Adventure Waterpark - 17 min drive
  • Singapore Expo - 93 min drive
  • Roxy Square - 93 min drive
  • Changi Business Park - 93 min drive
  • East Coast Park - 118 min drive

Getting around

  • AirportJohor Bahru (JHB-Senai Intl.) - 70 min drive

Restaurants

  • Where to eat
  • Ruby Coffee House – Poolside restaurant offering international cuisine. Serves breakfast, lunch and dinner daily.
  • Amerald SeafoodRestaurant – Family restaurant offering Chinese cuisine. Serves lunch and dinner daily.
  • Friendship Bar – Ocean-view bar. Open on selected days.

About this property

Amerald Resort Hotel Desaru

Family fun at the shore
Spend the day playing on Amerald Resort Hotel Desaru's private sand beach then return to dine at one of the hotel's 2 restaurants. All 251 soundproofed rooms feature free WiFi and room service. Conveniences include electric kettles and free tea bags/instant coffee, and guests will appreciate thoughtful touches such as bathrobes and slippers.
Amerald Resort Hotel Desaru offers 251 forms of air-conditioned accommodation with a safe and complimentary bottles of water. Rooms open to balconies. 42-inch LED televisions come with satellite channels. Bathrooms include a shower with a hydromassage showerhead, bathrobes, slippers and bidets.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include a hairdryer and an iron/ironing board. Housekeeping is provided on a daily basis.

An outdoor pool and a children's pool are on site. Other recreational amenities include a private beach, a waterslide and a fitness centre.

Children aged under 11 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows regional sanitisation guidelines of Safe & Clean (Malaysia)

Social distancing

Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self parking
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request
  • Ferry terminal shuttle (surcharge)
  • Limo/town car service
  • Theme park shuttle (surcharge)

Food and drink

  • Free continental breakfast available daily 7:00 AM–11:00 AM
  • 2 restaurants
  • 1 bar
  • Room service available

Things to do

  • Arcade/games room
  • Archery
  • Beach volleyball
  • Bike rentals
  • Children's pool
  • Fitness centre
  • Hiking/biking trails
  • Outdoor pool
  • Playground
  • Rock climbing
  • Ropes course
  • Ziplining

Family friendly

  • Arcade/games room
  • Children's club (surcharge)
  • Children's games
  • Children's pool
  • Children's toys
  • Dry cleaning service
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Water slide

Conveniences

  • Ballroom
  • Banquet hall
  • Lift
  • Front-desk safe
  • Reception hall
  • Vending machine
  • Water dispenser

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Luggage storage
  • Multilingual staff
  • Porter
  • Wedding services

Languages spoken

  • Chinese
  • English
  • Malay

Business services

  • 6 meeting rooms
  • Conference space (11840 square feet)

Outdoors

  • Private beachfront location

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom
  • Bathroom emergency pull cord
  • Grab bar near toilet
  • In-room accessibility
  • Low-height worktop and sink
  • Raised toilet seat
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair accessible (may have limitations)

More

  • Couples dining
  • Designated smoking areas
  • Romance packages available

Room amenities

Bedroom

  • Air conditioning
  • Blackout drapes/curtains
  • Linens

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hairdryer
  • Hydromassage showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 42-inch LED TV
  • Satellite channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Free tea bags/instant coffee

Outdoor space

  • Balcony

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Slippers
  • Soundproofing

Policies

Check-in

Check-in from 3:00 PM - 6:00 AM
Early check-in subject to availability
Late check-in subject to availability
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Express check-out

Special check-in instructions

If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Deposit is payable by bank transfer and is due within 7 days of booking the reservation.

Renovations and closures

The following facilities or services will be unavailable from September 9 2020 to December 31 2020 (dates subject to change):
  • Dining venue(s)
  • Fitness facilities
  • Shuttle services

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding
Rollaway/extra beds are not available.
Cots (infant beds) are available for MYR 100.0 per night

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Cash deposit: MYR 100.00 per stay
  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property from 1 July 2021. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Airport shuttle fee: MYR 300 per vehicle (one-way)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Crib (infant bed) fee: MYR 100.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property only accepts credit cards and cash for all bookings and on-site payments
Parties and events are allowed on site
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property offers transfers from the ferry terminal and airport (surcharges may apply); guests must contact the property with arrival details 72 hours prior to arrival, using the contact information on the booking confirmation
Up to 2 children 11 years old and younger stay free when occupying the parent or guardian's room, using existing bedding
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is recommended for transport to and from this property
Children under 11 years old are not allowed in the swimming pool without adult supervision

Property is also known as

amerald resort hotel Bandar Penawar
amerald Bandar Penawar
amerald
Amerald Desaru Bandar Penawar
Amerald Resort Hotel Desaru Hotel
Amerald Resort Hotel Desaru Bandar Penawar
Amerald Resort Hotel Desaru Hotel Bandar Penawar

Frequently asked questions

Can I cancel my reservation for free at Amerald Resort Hotel Desaru and receive a full refund?
Yes, Amerald Resort Hotel Desaru offers free cancellation on select room rates, because flexibility matters! Please refer to Amerald Resort Hotel Desaru cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at Amerald Resort Hotel Desaru?
As of 28 Nov 2020, prices found for a 1-night stay for 2 adults at Amerald Resort Hotel Desaru on 29 Nov 2020 start from RM252, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Does Amerald Resort Hotel Desaru have a pool?
Yes, this property has an outdoor pool and a children's pool.
Is Amerald Resort Hotel Desaru pet-friendly?
No, pets are not allowed at this property.
How much is parking at Amerald Resort Hotel Desaru?
Self-parking is free at this property.
What time is check-in at Amerald Resort Hotel Desaru?
Check-in is from 3:00 PM - 6:00 AM. A fee applies for early check-in (amount may vary, subject to availability). Late check-in is available during limited hours.
What time is check-out at Amerald Resort Hotel Desaru?
Checkout is at noon. Late checkout is available for a fee (amount may vary, subject to availability).
Does Amerald Resort Hotel Desaru provide a shuttle to the airport?
Yes, there's an airport shuttle. A fee of MYR 300 per vehicle, one-way, applies.
Where is Amerald Resort Hotel Desaru located?
This Bandar Penawar hotel is on the beach, 5.3 mi (8.5 km) from Desaru Ostrich Farm, and within 12 mi (20 km) of Desaru Coast Adventure Waterpark and The ELS Club Desaru Coast - Ocean Course. Desaru Fruit Farm is 16.8 mi (27.1 km) away.
4.1
Very good
5 - Excellent
38
4 - Good
37
3 - Okay
9
2 - Poor
6
1 - Terrible
4

4.2/5

Cleanliness

4.2/5

Staff & service

3.8/5

Amenities

4.0/5

Property conditions & facilities

2/5 Poor

Travelled with group
Happy face iconLiked: Cleanliness, amenities, property conditions & facilities
Sad face IconDisliked: Staff & service
VERY BAD experience. 1. Came to check in with a congested lobby. Families with elderly, children and pregnant ladies unattended for 5HOURS, given no explanation or whatsover. All of the receptionist went missing and we were all left in a mystery. At this unprecedented time, the management definitely paid NO REGARDS to the SOP! 2. NO PROPER details of the actual waiting time and rooms available left people mad and bewildered! Children are now crying all over the place. People are screaming all over the place, restless. 3. After 5 HOURS, we learnt that NO QUARRELS, NO ROOM. 4. The rooms were all left uncleaned and that resulted in the delay. It makes no sense to have us wait 5 hours JUST TO CLEAN YOUR ROOMS that we have paid earlier! If you have no Manpower then, outsource. Communicate and explain nicely to customers. 5. Guess what, we had to check out at 12pm, despite checking in 5 hours later. Very unpleasant indeed. No refunds or any compensations made. The room itself is good. The view from room is beautiful but we are mad with the management services. Despite the check in, the extra towel we request for have stain on one out of three. The slippers in the room is lacking of one for twin room. The breakfast choice is limited.
Stayed 1 night in Aug 2020

2/5 Poor

Business traveller
Sad face IconDisliked: Property conditions & facilities
I stay for business trip, 1st room aircond not cool even put 17 Degre. Today i stay again room number 228 water heater not function, room not proper housekeeping & aircond filter not change. I hope management hotel look this comment. Thanks.
Stayed 1 night in Mar 2020

4/5 Good

Travelled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
I have no tv signal when its raining . Please do smthng bout it . Other than that , all aces !
Stayed 1 night in Jan 2020

2/5 Poor

Travelled with family and small children
Happy face iconLiked: Cleanliness, staff & service
The hotel was nice and pretty. The rooms was cozy. Except that one of the rooms I booked didn't have a cooling air conditioning. It was just blowing air. One huge disappointment was breakfast. I booked rooms with breakfast, but me and my family couldn't have any. I understand it was a peak period, Chinese New Year holiday, but what I do not understand was that the hotel did not prepare itself to handle the high influx of guests staying in the hotel. There were not enough tables, the utensils were no where to be seen, and to top it of, empty buffet sets. And this was when I came down from my room at 8am (breakfast was served at 7-11 am). My family and I had to go out of the hotel to get breakfast elsewhere. But I do wanna give compliments when it's due. I'm grateful to the front office manager for being very accommodating, and polite, to all my requests during my stay.
Stayed 1 night in Jan 2020

1/5 Terrible

Travelled with family and small children
Happy face iconLiked: Cleanliness
Sad face IconDisliked: Staff & service, amenities, property conditions & facilities
Nice room, near beach. But bad customer service, terrible breakfast preparation, not prepare for peak season, food & utensils not enough, most of guest put drinks in a bowl coz no glass anymore, even drinks also didnt topup. Go & buy own drink @ vending machines nearby. lousy & inexperience cafe staff,
Stayed 1 night in Jan 2020

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