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Reviews of Sails Port Macquarie - By Rydges

4 out of 5
Sails Port Macquarie - By Rydges
20 Park Street, Port Macquarie, NSW

Reviews

8.6

Excellent

Rating 10 - Excellent. 501 out of 1000 reviews" "
Rating 8 - Good. 323 out of 1000 reviews" "
Rating 6 - Okay. 104 out of 1000 reviews" "
Rating 4 - Poor. 48 out of 1000 reviews" "
Rating 2 - Terrible. 24 out of 1000 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Raju

Stayed 3 nights in Mar 2024
Response from The Sails Team on 4 May 2024
Hi Raju, Thank you so much for taking the time to leave us a review. We are so please you enjoyed your stay. We hope to welcome you back in the future. Kind Regards, The Sails Team

8/10 Good

Donald

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Relaxing stay
Stayed 1 night in Mar 2024
Response from The Sails Team on 7 Apr 2024
Hi Donald, Thank you for taking the time to leave us a review, we are so pleased to hear you enjoyed your stay! We appreciate your feedback and will be sure to pass it onto management. We hope to welcome you back in the future!

10/10 Excellent

Kent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the stay Was a bit weird to have payed parking at the place you staying at But then I guess we could sacrifice changing our room cleans to compensate But felt a bit rough
Stayed 4 nights in Mar 2024
Response from The Sails Team on 16 Mar 2024
Hi Kent,Thank you so much for taking the time to leave us a review. We appreciate your feedback and have passed it onto our management team. We do hope to welcome you back in the future.

10/10 Excellent

Samuel

Stayed 1 night in Feb 2024
Response from The Sails Team on 24 Mar 2024
Hi Jai, Thank you for the 5/5 review. We appreciate it and hope to welcome you back!

10/10 Excellent

Ella

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Fantastic pool and beautiful location. Loved the view from our room
Stayed 2 nights in Feb 2024
Response from The Sails Team on 9 Feb 2024
Hi Ella, Thank you so much for the 5 stars, we are so pleased to hear you enjoyed your stay! We appreciate your feedback and hope to welcome you back in the future!

8/10 Good

Sharon

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The tap water
Stayed 1 night in Feb 2024
Response from The Sails Team on 9 Feb 2024
Hi Sharon, Thank you for the 4 stars, we are so pleased to hear you enjoyed your stay! Unfortunately, currently our region is experiencing issues with the water all throughout Port Macquarie. We appreciate your feedback and hope to welcome you back in the future!

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Anniversary
We had beautiful weekend away, the Hotel was quiet and clean and we had a gorgeous view of the river! We will certainly use it again!
Stayed 2 nights in Feb 2024
Response from The Sails Team on 9 Feb 2024
Hi Steven, Thank you so much for the 10/10, we are so pleased to hear you enjoyed your stay! We appreciate your feedback and hope to welcome you back in the future!

4/10 Poor

Kieran

Stayed 1 night in Jan 2024
Response from The Sails Team on 24 Mar 2024
Hi kiran , Thank you for the review. We appreciate it

6/10 Okay

Sharon

Liked: Cleanliness, property conditions & facilities
The things we liked were, lovely greeting at reception, we were in the executive suite which was lovely and the outlook was very beautiful, nice pool area and great location to be able to walk to shops and restaurants. Things we did not like were one evening we decided to dine etc at your restaurant. Before dinner we ordered some drinks from the bar area which they said they would deliver to us in the lounge area, after waiting 20 mins and watching other people receive their drinks that ordered after us, we enquired at the bar, and were told sorry we are just about to make it, obviously understaffed. Then after enjoying our lovely entree and main meal in the your restaurant we decided we would order dessert and a coffee but sadly we waited a very long time for the waitress to come and ask us but this did not happen as the 2 waitresses were busy doing other jobs, perhaps under staffed again and so we sadly decided to leave it and left. We were very disappointed in these 2 incidents which lacked attentive service, especially in a bar and restaurant at a highly rated resort. We dined elsewhere the following evening and were waited upon by very attentive staff, meeting all our needs in a timely manner. This may seem a small thing but to us, staying in a beautiful highly rated resort, in a beautiful suite it certainly tainted our overall view of your venue.
Stayed 2 nights in Jan 2024
Response from The Sails Team on 3 Feb 2024
Hi Sharon, Thank you for taking the time to leave us a review, we are so pleased to hear you enjoyed your stay! We appreciate your feedback and will be sure to pass it onto our restaurant manager. We hope to welcome you back in the future!

10/10 Excellent

Susan and Finbarr, Balgowlah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love that the family rooms are a great size and the friendly staff
Stayed 4 nights in Dec 2023
Response from The Sails Team on 3 Feb 2024
Hi Susan, Thank you for taking the time to leave us a review, we are so pleased to hear you enjoyed your stay! We appreciate your feedback and hope to welcome you back in the future!

6/10 Okay

Verified traveller

Disliked: Staff & service
Mixed impressions.
Our initial experience at the resort was less than ideal. We experienced a delay of over an hour past check-in time before our room was ready. The resort compensated with drink vouchers, but there was noticeable reluctance to offer anything beyond standard options. This was unexpected for a resort of such prestige and price, particularly given the inconvenience on our part. While the staff were sympathetic, it seemed their hands were tied by management policies. The room itself was satisfactory, though it showed signs of wear. A notable issue was the inconsistent hot water supply, which affected several of our showers. The staff were prompt in addressing our concerns, but the problem persisted. Aside from this, the room was comfortable and we slept well. During our stay, we noticed the resort was particularly busy with families due to the school holidays. This made the pool area quite hectic, though it did quieten down after 7pm. However, the aftermath of the day’s activities left the area rather untidy. Dining options within the resort were limited and not very inclusive for those preferring non-meat dishes, prompting us to dine elsewhere. Thankfully, the resort’s location is convenient, surrounded by a variety of food and drink establishments. In summary, the resort’s natural beauty is undeniable, but the overall service and facility management fell short of our expectations, especially considering the premium cost.
Stayed 2 nights in Dec 2023
Response from The Sails Team on 3 Feb 2024
Thank you for taking the time to leave us a review, we are so glad you enjoyed our facilities and appreciate your feedback. We will be sure to pass it onto our management team and even though we fell short of your expectations on this occasion, we do hope to welcome you back in the future!

6/10 Okay

Jai

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from The Sails Team on 3 Feb 2024
Hi Jai, Thank you for the 6/10 review. We appreciate it and hope to welcome you back!

10/10 Excellent

Darren, Vancouver

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from The Sails Team on 3 Feb 2024
Hi Darren, Thank you for the 5 star review. We appreciate it and hope to welcome you back!

10/10 Excellent

Rudi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from The Sails Team on 3 Feb 2024
Hi Rudi, Thank you for the 10/10 review. We appreciate it and hope to welcome you back!

4/10 Poor

Zachariah

Stayed 1 night in Dec 2023
Response from The Sails Team on 3 Feb 2024
Hi Zachariah, Thank you for taking the time to leave us a review. We appreciate it and would love to talk further if you could contact our management team.

10/10 Excellent

Ranjit

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great view. particularly great for people who are looking for peace and quiet away from traffic and busy life
Stayed 2 nights in Dec 2023
Response from Kind Regards, The Sails Team on 3 Feb 2024
Hi Ranjit, Thank you for the 5 star review. We appreciate it and hope to welcome you back!

10/10 Excellent

Klaus, Rouse Hill

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from The Sails Team on 3 Feb 2024
Hi Klaus, Thank you for the 5 star review. We appreciate it and hope to welcome you back!

6/10 Okay

Natalie

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Reception staff were hit and miss, either very personable or uninterested and transactional. Paying to park in any outdoor carpark in front of the hotel was disappointing - why are you charged for this? Room was run down and not clean - stained lounge and cobwebs in curtains. Very overpriced for what it is.
Stayed 2 nights in Dec 2023
Response from The Sails Team on 3 Feb 2024
Hi Natalie, Thank you for taking the time to leave us a review, we appreciate your feedback. Our carparking is owned by a third party company who charge for our guests to park. We will be sure to pass it onto our management team and even though we fell short of your expectations on this occasion, we do hope to welcome you back in the future!

10/10 Excellent

Fred

Liked: Cleanliness, property conditions & facilities, room comfort
the best
The best ambience, location staff in Port Macquarie
Stayed 1 night in Dec 2023
Response from The Sails Team on 30 Dec 2023
Hi Fred, Thank you for the amazing review!We are so pleased to hear you enjoyed your stay with us and hope to welcome you back in the future.Kindest Regards,

6/10 Okay

Maryanne

Stayed 1 night in Dec 2023
Response from The Sails Team on 30 Dec 2023
Hi Maryanne, Thank you for leaving us a review! We hope to welcome you back in the future.Kind Regards,

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from The Sails Team on 18 Nov 2023
Hi Elizabeth,Thank you so much for taking the time to leave us a review! We appreciate the 10/10 and are so glad you enjoyed our hotel.

10/10 Excellent

Tyron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from The Sails Team on 11 Nov 2023
Hi Tyron,Thank you so much for the 5 stars! We hope to welcome you back in the future.

6/10 Okay

Susan

Travelled with family
It was fine. It really could use a good cleaning. It is surfaced cleaned, but could use a good scrubbing in the bathroom and cleaned not just in the traffics areas of the room.
Stayed 1 night in Nov 2023
Response from Kind Regards, The Sails Team on 8 Nov 2023
Hi Susan,Thank you so much for leaving us a review! We appreciate your feedback and have passed it onto our housekeeping team. We are currently in the process of doing our Spring Cleaning so the rooms will be nice and fresh again! We hope to welcome you to stay with us in the future.

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
EVERY THING
Stayed 1 night in Oct 2023
Response from Kind Regards, The Sails Team. on 3 Nov 2023
Hi John, Thank you for leaving a review!We hope to welcome you back in the future.

10/10 Excellent

Ken

Travelled with partner
Disappointed in room: mobile charging ports did not work. No phone in room, if needed to contact front desk would have to call main hotel outside line using our mobile or walk down to desk. Apparently phone system is being upgraded but rooms should not have been left with no phone. Basin in bathroom badly cracked and should have been replaced. I wouldn’t expect these sort of issue in a hotel of this class
Stayed 1 night in Oct 2023
Response from Kind Regards, The Sails Team. on 3 Nov 2023
Hi Ken, Thank you for taking the time to leave us a review!We appreciate your feedback and will be sure to pass it on to management.We hope to welcome you back in the future.

8/10 Good

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is set in a beautiful location and is ideal for a short stay or to break a long journey. Food in the restaurant was surprisingly good even though it was pretty busy. The staff were very pleasant. Only annoyance was the app which allows you to order food and drinks from the beautiful pool area wasn’t working … but there was nothing to tell you it wasn’t working. A little frustrating and no doubt a loss of income for the hotel.
Stayed 2 nights in Oct 2023
Response from Kind Regards, The Sails Team on 27 Oct 2023
Hi Lisa,Thank you for leaving a positive review! We are pleased to hear you enjoyed your stay with us. I will be sure to pass on your feedback to management. We hope to welcome you back in the future.

10/10 Excellent

Pedro

Stayed 1 night in Sep 2023
Response from The Sails Team on 18 Nov 2023
Hi Pedro,Thank you so much for taking the time to leave us a review! We appreciate the 5 stars and are so glad you enjoyed our hotel.

8/10 Good

JULIE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Oct 2023
Response from The Sails Team on 21 Oct 2023
Hi Julie,Thank you for taking the time to leave a review! We hope to welcome you back in the future.Kind Regards

10/10 Excellent

Joseph

Travelled with partner
Liked: Cleanliness, staff & service
Everything was fine. Couple of items for attention: Light bulbs 💡 in couple of table lamps not working Remote control for TV missing the back lid cover for the batteries
Stayed 1 night in Oct 2023
Response from The Sails Team on 21 Oct 2023
Hi Joseph,Thank you for taking the time to leave a 5 star review! We will certainly take on your feedback and pass it on to Management. We hope to welcome you back in the future. Kind Regards

8/10 Good

Bronwyn

Liked: Cleanliness, staff & service, property conditions & facilities
When we arrived to book in, we were told parking was $10 per night. When booking on line there is no indication of this extra.
Stayed 3 nights in Oct 2023
Response from The Sails Team on 15 Oct 2023
Hi Bronwyn,Thank you so much for taking the time to leave us a review. We appreciate the feedback.

10/10 Excellent

Hanna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, large and clean room, kids loved swimming pool and tennis court. Overall, highly recommend.
Stayed 1 night in Sep 2023
Response from The Sails Team on 15 Oct 2023
Hi Hanna,Thank you so much for taking the time to leave us a review. We appreciate the feedback and hope to see you again!

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
We have stayed a few times. Love the pool and the location. Last time we had a room facing the outside dining area, which wasn't great. Staff are great.
Stayed 1 night in Sep 2023
Response from The Sails Team on 1 Oct 2023
Hi Michael,Thank you so much for taking the time to leave us a review. We appreciate the feedback and are glad you enjoy our hotel.

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 2 nights in Jun 2023
Response from The Sails Team on 18 Sept 2023
Hi Jamie, Thank you so much for taking the time to leave us a review! We appreciate the feedback and receiving 5 stars!

8/10 Good

Tim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from The Sails Team on 11 Sept 2023
Thank you so much for taking the time to leave us a review! We appreciate the feedback and are glad we earned a 5 out of 5.

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top property Quality service
Stayed 2 nights in Sep 2023
Response from The Sails Team on 11 Sept 2023
Thank you so much for taking the time to leave us a review! We appreciate the feedback and are glad we earned a 5 out of 5.

10/10 Excellent

Stephanie Helen Abu

Liked: Cleanliness, staff & service, property conditions & facilities
Loved it. Beautiful spot and amazing dinner and breakfast.
Stayed 1 night in Aug 2023
Response from The Sails Team on 11 Sept 2023
Thank you so much for taking the time to leave us a review! We appreciate the feedback and are glad we earned a 5 out of 5.

6/10 Okay

Shereen

Disliked: Property conditions & facilities, room comfort
Horrible Hotel
It wasn’t good. The had very strong damp smell. Was very dated with carpet and drapes, the mattress was very uncomfortable to sleep on. The restaurant was closed due to private function to eat we had to go out. Sadly we checked out a days earlier. Totally overpriced for the condition of the room.
Stayed 2 nights in Aug 2023
Response from Rui Ozorio on 31 Aug 2023
Dear Shereen, Thank you for taking the time to provide us with feedback from your stay. We're disappointed to learn that your experience fell short of expectations.We hope you will reconsider Sails Port Macquarie as a accommodation destination in future. Kind regards, Rui OzorioRooms Division Manager

8/10 Good

Trent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thought the menu in restaurant could have offered a little more variety, a couple of extra dishes perhaps? In general, a nice place to stay, staff were lovely!
Stayed 3 nights in Aug 2023
Response from The Sails Team on 11 Sept 2023
Hi Trent,Thank you so much for taking the time to leave us a review! We appreciate the feedback and are glad you enjoyed our hotel and our facilities we have to offer. You will be pleased to know that we have recently launched a new menu in our restaurant just last week so hopefully we will see you again soon!

8/10 Good

Kelly

Stayed 1 night in Aug 2023
Response from The Sails Team on 18 Sept 2023
Hi Kelly, Thank you so much for taking the time to leave us a review! We appreciate the feedback and receiving 4/5 stars. Hopefully next time we will be able to achieve the 5th!

8/10 Good

peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
dont agree with a car parking charge. breakfast buffet was ordinary. Don't like that there was no area for smokers.
Stayed 3 nights in Aug 2023
Response from The Sails Team on 24 Aug 2023
Hi Peter, we are very sorry that your experience at The Boathouse was below your expectations for the buffet breakfast. Unfortunately, our car park is owned by a third party company who decided they would like to charge for parking to ensure we have car parks for our guests. Our smokers area is out the front at the bench to the left beside our Tesla chargers where there is also an ash tray!

6/10 Okay

Chris

Liked: Cleanliness, property conditions & facilities
Overpriced and very noisy rooms
Stayed 2 nights in Aug 2023
Response from The Sails Team on 24 Aug 2023
Hi Chris, I'm sorry to hear you did not enjoy your stay at Sails. I've passed your feedback on to our team. Please do not hesitate to contact our management team to discuss your experience further.

10/10 Excellent

Yuanning

Stayed 1 night in Aug 2023
Response from The Sails Team on 11 Sept 2023
Thank you so much for taking the time to leave us a review! We appreciate the feedback and are glad we earned a 5 out of 5.

10/10 Excellent

Maree

Stayed 1 night in Aug 2023
Response from Tamika | Guest Service Agent on 15 Aug 2023
Hi Maree,Thank you so much for taking the time to leave us a review! We appreciate your feedback and hope to see you again!

10/10 Excellent

Lee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent central location. Lovely and clean. Professional staff.
Stayed 2 nights in Aug 2023
Response from Tamika | Guest Service Agent on 15 Aug 2023
Hi Lee,Thank you so much for taking the time to leave us a review! We're glad you enjoyed our location & appreciate your feedback, we hope to see you again!

10/10 Excellent

Catherine

Stayed 1 night in Aug 2023
Response from Tamika | Guest Service Agent on 11 Aug 2023
Hi Catherine,Thank you so much for taking the time to leave us a 10/10! We look forward to hopefully seeing you again.

8/10 Good

Colin

Stayed 1 night in Aug 2023
Response from The Sails Team on 11 Sept 2023
Thank you so much for taking the time to leave us a review! We appreciate the feedback and are glad we earned a 4 out of 5.

8/10 Good

peter

Stayed 1 night in Aug 2023
Response from Tamika | Guest Service Agent on 11 Aug 2023
Hi Catherine,Thank you so much for taking the time to leave us a review! We look forward to hopefully seeing you again.

8/10 Good

Joanne

Travelled with partner
Liked: Amenities
Lovely boutique hotel. Clean and modern. Would stay again.
Stayed 1 night in Jul 2023
Response from Tamika | Guest Service Agent on 7 Aug 2023
Hi Joanne,Thank you so much for taking the time to leave us a review! We're glad you enjoyed our hotel & hope to see you again soon!

10/10 Excellent

GERALD

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good stay, I highly recommend to stay here
Stayed 1 night in Jul 2023
Response from Tamika | Guest Service Agent on 7 Aug 2023
Hi Joanne,Thank you so much for taking the time to leave us a 5/5 review! We're glad you enjoyed our hotel & hope to see you again soon!

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely little hotel with helpful staff and nice facilities. We've returned a couple of times, highly recommend.
Stayed 6 nights in Jul 2023
Response from Stuart on 22 Jul 2023
Thank you Michelle for your wonderful feedback. We hope to see you again. Kind Regards, The Sails Team.