Hotels near Plaza Caracol

"Room service was poor didn’t clean the floor and bathroom for 12 days, but pool staff Eduardo, Mayra and Danny excellent customer service and friendly staff."

"This was a clean hotel and staff was excellent. Rooms were on the older side and in need of a renovation. The food was excellent mostly Mexican with a few Canadian dishes and drinks yummy. Beach is a short walk and though we were asked several times an hour to purchase items. Usually a simple no gracias works. Never had an issue getting beach chairs or pool chairs. Beach bar tenders were excellent. We liked this hotel for the price and what we received. It was a lower cost all inclusive that had only one a la cart. However it gave us the opportunity to experience wonderful restaurants in the area. "

"Breakfast buffet was the best! The dinners weren’t a buffet and we found it mediocre. "

"Beautiful view from every room, great staff, great restaurants and good selection."

"You get what you pay for! We chose this hotel for the price given the good reviews and it was a great decision! My kids loved the pool and enjoyed the activities and shows. We ate really well, good service. The room was old but clean, same as everything else on this property. "

"Friendly staff, easy on-site parking, AMAZING breakfast. "

"We had to change rooms, the standard room was filthy, no balcony, very dirty, with bathtub facet hanging from the tub. Really depressing. Our upgrade for the week for additional $300 was a bit better. We went somewhere else for our 2nd week. Oh and they try to sell time shares for highrise next door, they don't tell you what the sales presentation is but, if you go to it, they offer 4000 pesos in cupons, but then try to give you 2000...if your on a tight budget its ok..if you have some to spare, go somewhere else."

"The staff was extremely kind and helpful. Love my ocean view. The facility ( buildingcould be kept up better. "

"The resort was clean, friendly and very relaxing. Our 1-bedroom was spacious, nice firm bed, kitchen with utensils and coffee pot, good size fold out sofa, great balcony view of pool. My kids loved water slide, ping pong table and pool volleyball ! I enjoyed nightly fantastic entertainment dance performances so much! Beach had lounge chairs, soft white sand "