Outdoor pool, free pool cabanas, pool umbrellas

Reviews of Hyatt Regency Phnom Penh

5 out of 5
Hyatt Regency Phnom Penh
55 Street 178 Sangkat Chey Chumnas, Khan Duan Penh, Phnom Penh

Reviews

9.4

Exceptional

Rating 10 - Excellent. 77 out of 89 reviews" "
Rating 8 - Good. 5 out of 89 reviews" "
Rating 6 - Okay. 2 out of 89 reviews" "
Rating 4 - Poor. 0 out of 89 reviews" "
Rating 2 - Terrible. 5 out of 89 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.8/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jean

Liked: Staff & service
Stayed 4 nights in Apr 2024
Response from Sengleav (Sophana) BEN on 19 Apr 2024
Dear Jean, Thank you for sharing a review of your recent experience. Our team here at Hyatt Regency Phnom Penh is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.

10/10 Excellent

Nathan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooftop restaurant was fantastic. 5 stars to the incredible staff. I look forward to returning.
Stayed 3 nights in Mar 2024
Response from Sengleav (Sophana) BEN on 25 Mar 2024
Dear Nathan, Thank you for dining experience at FiveFive Rooftop Restaurant & Bar. We sincerely appreciated your time in sharing your feedback, and we are delighted to hear about your positive experience with us. Ensuring we meet your expectations is our priority, and your comments inspire us to remain dedicated. Thank you again for sharing your comments and we sincerely look forward to welcoming you back soon.

10/10 Excellent

Paul

Liked: Cleanliness
Short and sweet stay was excellent as always
Stayed 1 night in Mar 2024
Response from Sengleav (Sophana) BEN on 20 Mar 2024
Dear Paul, Thank you for choosing our hotel for your stay. We are sincerely grateful for your incredibly positive review. It is a true pleasure to learn that our service left a lasting impression on you. The entire team is extremely motivated by your kind comments, and we believe this is the best way to recognize and encourage our staff. Thank you again and we sincerely look forward to welcoming you back to our hotel.

10/10 Excellent

Girish, Plano

Stayed 3 nights in Feb 2024
Response from Sengleav (Sophana) BEN on 28 Feb 2024
Dear Girish, Thank you for choosing our hotel for your stay. We are sincerely grateful for your incredibly positive review. It is a true pleasure to learn that our service left a lasting impression on you. The entire team is extremely motivated by your kind comments, and we believe this is the best way to recognize and encourage our staff. Thank you again and we sincerely look forward to welcoming you back to our hotel.

10/10 Excellent

Maura

Stayed 2 nights in Feb 2024
Response from Sengleav (Sophana) BEN on 21 Mar 2024
Dear Maura, Thank you for sharing a review of your recent experience. Our team here at Hyatt Regency Phnom Penh is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.

10/10 Excellent

Simon, Newton Centre

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful rooftop restaurant. Welcoming and friendly staff. Nice pool. Beautiful building.
Stayed 1 night in Feb 2024
Response from Sengleav (Sophana) BEN on 20 Feb 2024
Dear Simon, Thank you for choosing our hotel for your stay. We sincerely appreciated your time in sharing your feedback, and we are delighted to hear about your positive experience during your stay with us. Ensuring we meet your expectations is our priority, and your comments inspire us to remain dedicated. Thank you again for sharing your comments and we sincerely look forward to welcoming you back to our hotel.

10/10 Excellent

Irvine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, great staff, lovely room and very nice pool. One proviso though… very friendly courteous polite staff but service very slow. Can wait 10 to 15 minutes for a drink ( coffee) even when the area is quiet.
Stayed 1 night in Feb 2024
Response from Sengleav (Sophana) BEN on 14 Feb 2024
Dear Irvine, Thank you for choosing our hotel for your stay. We sincerely appreciated your time in sharing your feedback and will take immediate steps to address and improve upon the areas you have highlighted. Looking forward to welcoming you back to the hotel in near future.

10/10 Excellent

Irvine

Beautiful renovation / restoration of gorgeous old colonial villa and modern sympathetic and tasteful addition. Reception staff outstanding. Waiting staff very caring and pleasant. Orders a little slow to appear but provides more time to enjoy the lovely environment. Rooms first class, absolutely clean and fantastic shower.
Stayed 3 nights in Jan 2024
Response from Sengleav BEN (Sophana) on 2 Feb 2024
Dear Irvine, Thank you for choosing our hotel for your stay. We are sincerely grateful for your incredibly positive review. It is a true pleasure to learn that our service left a lasting impression on you. The entire team is extremely motivated by your kind comments, and we believe this is the best way to recognize and encourage our staff. Thank you again and we sincerely look forward to welcoming you back to our hotel.

10/10 Excellent

Craig

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for a week, liked everything about it. Definitely would return and do the same again!
Stayed 6 nights in Jan 2024
Response from Sengleav (Sophana) BEN on 2 Feb 2024
Dear Craig, Thank you for choosing our hotel for your stay. We are sincerely grateful for your incredibly positive review. It is a true pleasure to learn that our service left a lasting impression on you. The entire team is extremely motivated by your kind comments, and we believe this is the best way to recognize and encourage our staff. Thank you again and we sincerely look forward to welcoming you back to our hotel.

10/10 Excellent

Marianne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff in this hotel are absolutely fantastic, right down to locating my daughter’s lost headphones in a taxi. Fantastic service - they could not do enough for you. The breakfast was also brilliant. Room was a good size with thoughtful touches. Lovely views over the palace and city. We both can’t wait to return to Phnom Penh - it was this hotel that made it for us.
Stayed 3 nights in Jan 2024
Response from Sengleav (Sophana) BEN on 2 Feb 2024
Dear Marianne, Thank you for choosing our hotel for your stay. We sincerely appreciated your time in sharing your feedback, and we are delighted to hear about your positive experience during your stay with us. Ensuring we meet your expectations is our priority, and your comments inspire us to remain dedicated. Thank you again for sharing your comments and we sincerely look forward to welcoming you back to our hotel.

10/10 Excellent

Steve

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Friendly, efficient service.
Stayed 2 nights in Jan 2024
Response from Sengleav (Sophana) BEN on 14 Feb 2024
Dear Steve, Thank you for choosing our hotel for your stay. We sincerely appreciated your time in sharing your feedback, and we are delighted to hear about your positive experience during your stay with us. Thank you again and we sincerely look forward to welcoming you back to our hotel.

2/10 Terrible

Susanne

Business traveller
Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Jan 2024
Response from Sengleav BEN (Sophana) on 2 Feb 2024
Dear Susanne, We sincerely regret that your experience was less than perfect. We care deeply about our guests and want to provide the most comfortable experience possible. We hope you give us another chance soon, so we can share a more positive experience.

10/10 Excellent

Shahwar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2024
Response from Sengleav BEN (Sophana) on 29 Jan 2024
Dear Shahwar, Thank you for choosing our hotel for your stay. We sincerely appreciated your time in sharing your feedback, and we are delighted to hear about your positive experience during your stay with us. We sincerely look forward to welcoming you back to our hotel.

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, very clean and new hotel. Rooms are a little small to sleep 3 people or more.
Stayed 4 nights in Jan 2024
Response from Sengleav (Sophana) BEN on 16 Jan 2024
Dear David, Thank you for taking a moment to share your experience at Hyatt Regency Phnom Penh. We hope you’ll visit us again soon.

10/10 Excellent

Robert

Liked: Amenities
Staff very eager to help.
Stayed 1 night in Jan 2024
Response from Sengleav (Sophana) BEN on 15 Jan 2024
Dear Robert, Thank you so much for your five-star review. We are delighted to hear that you had a positive experience with us at Hyatt Regency Phnom Penh. We hope you’ll visit us again soon.

10/10 Excellent

Elena, New York

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hyatt Regency has an outstanding location right in front of the National Museum and very close to the Royal Palace. The lobby is in a beautiful colonial building while the rooms, restaurants and amenities are in a new, very functional building. The design is modern and elegant. The rooms are spacious and the view towards the river, palace and the city is beautiful. The staff is very helpful and genuinely kind. Highly recommend fir birth leisure and business
Stayed 1 night in Dec 2023
Response from Sengleav (Sophana) BEN on 11 Jan 2024
Dear Elena, Thank you for sharing a review of your recent experience. Our team here at Hyatt Regency Phnom Penh is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.

10/10 Excellent

Vy

Stayed 3 nights in Dec 2023
Response from Sengleav (Sophana) BEN on 29 Dec 2023
Dear Vy, Thank you for taking a moment to share your experience at Hyatt Regency Phnom Penh. We look forward to welcoming you back again soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sole holiday.
Good service and good stay.
Stayed 2 nights in Nov 2023
Response from Sengleav (Sophana) BEN on 6 Dec 2023
We're happy to see that you had a 5-Star experience at Hyatt Regency Phnom Penh. We Look forward to seeing you again soon. Best Wishes.

10/10 Excellent

Renee, Beaverton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Sengleav (Sophana) BEN on 6 Dec 2023
Dear Renee, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 stars as we strive to provide just that for all our customers. We Look forward to seeing you again soon at Hyatt Regency Phnom Penh. Best Wishes.

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Sengleav (Sophana) BEN on 30 Nov 2023
Dear William, Thank you for taking a moment to share your experience at Hyatt Regency Phnom Penh, Cambodia. We look forward to welcoming you back soon.

10/10 Excellent

Hilary

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. Good amenities. Superb service.
Stayed 2 nights in Nov 2023
Response from Sengleav (Sophana) BEN on 21 Nov 2023
Dear Hilary, Thank you for your positive review. We pride ourselves on providing excellent customer service, and we’re glad we could do that for you. We hope to see you again soon!

10/10 Excellent

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Sengleav (Sophana) BEN on 21 Nov 2023
Thanks for the great review! We're glad you had a good experience and hope to see you again.

10/10 Excellent

David

Stayed 2 nights in Nov 2023
Response from Sengleav (Sophana) BEN on 21 Nov 2023
Dear David, Thank you so much for your kind words! We’re glad you enjoyed your stay with us, and we hope to see you again soon.

10/10 Excellent

USHMA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was just beautiful and the hotel is stunning. The bathroom and shower was the best and the decors gorgeous. Highly recommend
Stayed 1 night in Nov 2023
Response from BEN Sengleav (Sophana) on 11 Nov 2023
Dear USHMA, We are delighted to hear that you enjoyed your stay! We thank you for your compliments. Each member of our team strives daily to deliver a positive guest experience; your feedback serves as encouragement to our associates. We appreciate having you as our guest, and we hope you’ll visit us again soon.

10/10 Excellent

Nimish

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel & location
Excellent hotel and location. Service was very good. Should try the 55 sky bar for drinks and meal. Spa, gym and pool were excellent. A++ service overall.
Stayed 3 nights in Oct 2023
Response from Sengleav (Sophana) BEN on 9 Oct 2023
Dear Nimish, Thank you for sharing a review of your recent experience. Our team here at Hyatt Regency Phnom Penh is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.

10/10 Excellent

Hung Van

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Sengleav (Sophana) BEN on 2 Oct 2023
Dear Hung Van, thank you for sharing a review of your recent experience. Our team here at Hyatt Regency Phnom Penh is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.

10/10 Excellent

Min-Hua

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and hotel has all the accommodations.
Stayed 1 night in Sep 2023
Response from Sengleav (Sophana) BEN on 8 Sept 2023
Dear Min-Hua, thank you for sharing this positive review. We appreciate our location Hyatt Regency Phnom Penh just as much as you do. We’re glad to hear that you were satisfied with your experience. We look forward to welcoming you back in the near future.

10/10 Excellent

Rocklan

Stayed 1 night in Aug 2023
Response from Sengleav (Sophana) BEN on 27 Sept 2023
Dear Rocklan, Thank you for providing feedback on your recent experience at Hyatt Regency Phnom Penh. We look forward to welcoming you back again soon.

10/10 Excellent

Lai Man Winnie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff members are extremely helpful and friendly. We had a very pleasant stay.
Stayed 1 night in Aug 2023
Response from Sengleav (Sophana) BEN on 7 Aug 2023
Dear Lai Man Winnie, thank you for taking the time to review your experience at Hyatt Regency Phnom Penh! We are elated that your experience is 5-star worthy, as per your review. Our team is committed to providing high-quality service and ensuring each guest is well taken care of; we are so pleased we made a good impression on you. We look forward to welcoming you again in the near future for an even more memorable experience paired with stunning views of Phnom Penh!

10/10 Excellent

Mayo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Incredibly helpful, courteous and friendly staff.
Stayed 3 nights in Jun 2023
Response from Sengleav (Sophana) BEN on 28 Jun 2023
Dear Mayo, Thank you for your great review. At Hyatt Regency Phnom Penh, we work hard to offer high-quality service to every guest. We look forward to welcoming you back soon.

2/10 Terrible

CHET MENG

Stayed 5 nights in May 2023
Response from Sengleav BEN (Sophana) on 5 Jun 2023
Dear CHET MENG , Thank you so much for your five-star review. We are delighted to hear that you had a positive experience with us at Hyatt Regency Phnom Penh. We hope you’ll visit us again soon.

10/10 Excellent

Piotr, Waban

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 1 night in Mar 2023
Response from Sengleav BEN (Sophana) on 20 Mar 2023
Dear Piotr, Thank you for taking a moment to share your experience at Hyatt Regency Phnom Penh. We look forward to welcoming you back again soon.

10/10 Excellent

Joseph

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2023
Response from Sengleav BEN (Sophana) on 13 Mar 2023
Dear Joseph, We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.

10/10 Excellent

ethel mae

Travelled with family
I have notice the team works by all the staff members and how they interact with each other. It feels like they are family and I enjoyed watching them. All are professional and they show respect to everybody and are always helpful to everyone. I enjoyed our stay at this hotel and it's really worth the rating of 5 star hotel.
Stayed 3 nights in Feb 2023
Response from Sengleav BEN (Sophana) on 6 Mar 2023
Dear ethel mae, The whole team was thrilled to hear your kind words. Thank you for taking the time to share your experience with us! We’re over the moon to hear that you’re happy.Looking forward to seeing you again soon and thanks again!

10/10 Excellent

Aidan, North vancouver

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed this hotel. It was new, clean, and spacious. The pool was lovely. As was the rooftop bar. The staff were terrific. We would highly recommend this hotel.
Stayed 3 nights in Feb 2023
Response from Sengleav BEN (Sophana) on 13 Feb 2023
Dear Aidan, Thank you for sharing a review of your recent experience. Our team here at Hyatt Regency Phnom Penh is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.

10/10 Excellent

Karl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from Sengleav (Sophana) BEN on 3 Feb 2023
Dear Karl, Thank you for the great review! We’re so happy you loved your experience. We look forward to welcome you again in the future!

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
The rooms are as expected with the Hyatt, very nice. The breakfast was excellent! The staff is friendly and helpful. We almost changed our plans to return to the Hyatt for a few more nights.
Stayed 1 night in Jan 2023
Response from Sengleav BEN (Sophana) on 31 Jan 2023
Dear Christopher, Thank you for the great review! We’re so happy you loved your experience and can’t wait to have you back for your next stay with Hyatt Regency Phnom Penh. We look forward to working with you again in the future!

8/10 Good

Kenji

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
good location. but hotel staffs are not well trained.
Response from Sengleav BEN (Sophana) on 16 Jan 2023
Dear Kenji, We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.

10/10 Excellent

Tan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good. Enjoyed my stay.
Response from Sengleav BEN (Sophana) on 9 Jan 2023
Dear Tan, thank you for the great review! We’re so happy you loved your experience and can’t wait to have you back for your next service appointment. Until then, we’re here if you need anything.

10/10 Excellent

Veth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Sengleav BEN (Sophana) on 7 Mar 2023
Dear Veth, Many thanks for the 5 out of 5 rating – it’s much appreciated!. We look forward to welcoming you back to Hyatt Regency Phnom Penh in the future.

6/10 Okay

Neil

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place but 3 times more expensive than everything else of the same standard.
Response from Sengleav BEN (Sophana) on 27 Dec 2022
Dear Neil, Thank you for the taking the time to share your feedback and bringing this issue to our attention, we raised this concern to our team to look into it. We hope you'll visit us again soon.

10/10 Excellent

Sai thoi

Stayed 3 nights in Oct 2022

10/10 Excellent

Arthi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from Sengleav BEN (Sophana) on 29 Jul 2022
Dear Arthi, Thanks so much for sharing your experience with us. We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

Mark, Walla Walla

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredibly comfortable, classy hotel. Service impeccable. Friendly. Rooms very nice. Rooftop restaurant/bar very comfortable and great views. Truly one of the nicest hotels I’ve ever stayed at.
Stayed 5 nights in Jul 2022
Response from Sengleav BEN (Sophana) on 19 Jul 2022
Dear Mark, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed the stay. We have shared this review to the team and we are humble to receive this. We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

Tong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in May 2022
Response from Sengleav BEN (Sophana) on 7 Jul 2022
Dear Tong, Thank you so much for taking the time to leave us a excellent rating. We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

Karl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2022
Response from Sengleav BEN on 28 Mar 2022
Dear Kari, Thankyou for choosing our hotel and for taking time to write a review! We are so glad to hear you enjoyed the stay, as well as hotel facilities. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future.

2/10 Terrible

Linh

Stayed 1 night in Jan 2022
Response from Sengleav BEN (Sophana) on 11 Jul 2022
Dear Linh, Thank you so much for taking the time to leave us a rating.

10/10 Excellent

Gabe

Stayed 1 night in Dec 2021
Response from Sengleav BEN (Sophana) on 11 Jul 2022
Dear Gabe, Thank you so much for taking the time to leave us a rating. We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

seokho, esher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Sengleav (Sophana) BEN on 14 Feb 2024
Dear seokho, Thank you for choosing our hotel for your stay. We are sincerely grateful for your incredibly positive review rating. We sincerely look forward to welcoming you back to our hotel.

10/10 Excellent

JONGPIL

Liked: Staff & service
Stayed 3 nights in Dec 2023
Response from Sengleav (Sophana) BEN on 2 Jan 2024
Dear JONGPIL, We appreciate you taking the time to let us know about your experience! We look forward to welcoming you back again soon.