Front of property

Reviews

8.4

Very good

Rating 10 - Excellent. 503 out of 1002 reviews" "
Rating 8 - Good. 302 out of 1002 reviews" "
Rating 6 - Okay. 94 out of 1002 reviews" "
Rating 4 - Poor. 64 out of 1002 reviews" "
Rating 2 - Terrible. 39 out of 1002 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

Darryl, PORTERVILLE

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I was double charged for my stay. Sheraton Petaluma agreed but waiting for the return on double charge
Stayed 1 night in Apr 2024

8/10 Good

Hana

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a nice hotel, somewhat dated but nice.
Stayed 1 night in Mar 2024

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
A
Stayed 2 nights in Apr 2024

6/10 Okay

OLGA

Travelled with family and small children
Liked: Cleanliness, staff & service
The stay was fine. It definitely needs a few upgrades and upkeeps on the property itself. The kids enjoyed the pool and hot tub so that’s always a win. Paid for parking with Expedia but was still charged through the hotel….. .
Stayed 2 nights in Mar 2024

10/10 Excellent

Jose

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location easy access from freeway.
Stayed 1 night in Mar 2024

6/10 Okay

Louise

Liked: Cleanliness
Lovely large room and bathroom. Clean.
Stayed 1 night in Mar 2024

10/10 Excellent

Art Pillado

Stayed 1 night in Feb 2024

10/10 Excellent

Chase

Stayed 1 night in Mar 2024

10/10 Excellent

Ronald

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was amazing! Views and area are so beautiful. Enjoyed staying there!
Stayed 3 nights in Feb 2024

10/10 Excellent

Whitney

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful staff. Wonderful hotel. We had a suite that opened up to the marina. Will definitely be staying there again.
Stayed 1 night in Feb 2024

10/10 Excellent

Garret

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel with good people!
Stayed 3 nights in Feb 2024

6/10 Okay

James

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Their computer system and cc machine did not work, they ended up billing my card two times for $100, but claimed it did not go through... Had my bank notify me when there is a charge to my cc, so could refute their assertion it did not register. Frustrating
Stayed 1 night in Feb 2024

6/10 Okay

Christy

Business traveller
The view of the marina was nice. There is a walking trail in the estuary that is beautiful. My room did not have a refrigerator and I had to move rooms only to find that the new room had no microwave. I was too tired to move again. The outside of the building is weathered and needs maintenance. All in all, it was fine for the 1 night I needed to stay due to a power outage.
Stayed 1 night in Feb 2024

8/10 Good

Ramanathan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Property was a bit further away from easy dining and breakfast wasn't included, and the elevator was freezing cold. Other than that, it was a nice hotel, with friendly staff.
Stayed 1 night in Feb 2024

10/10 Excellent

Alejandro

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good and accessible, pretty big parking lot and nice installations.
Stayed 1 night in Jan 2024
Response from Margaret T. on 1 Feb 2024
Thank you for your feedback Mr. Cabrera! We appreciate you and hope to see you again soon!

10/10 Excellent

Vallen

Liked: Cleanliness, staff & service, room comfort
Fav place
Sheraton in Petaluma is my favorite place to stay. Love the sauna and hot tub. The lady at the front desk was awesome. She even upgraded me to a room with a jet tub for free (slow season). The jet tub unfortunately did not work but the room was awesome otherwise.
Stayed 2 nights in Jan 2024
Response from Margaret T. on 1 Feb 2024
Hello Mr. Burkhauser, thank you for your great feedback. We're glad to see you enjoyed your stay with us and hope to see you again soon!

10/10 Excellent

Holly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved our stay here
Loved our stay here. The view from our room was gorgeous. The entire staff was extremely welcoming and friendly. I’m normally a Hilton girl but the stay here makes me want to switch over. Would definitely stay here again.
Stayed 2 nights in Dec 2023
Response from Margaret T. on 1 Feb 2024
Thank you Holly for your wonderful feedback. We do hope to see you again soon!

10/10 Excellent

Jaime

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Super chill and quiet.
Stayed 1 night in Dec 2023

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Shawn

Stayed 2 nights in Dec 2023

10/10 Excellent

Tiffany

Stayed 2 nights in Dec 2023

10/10 Excellent

Patty A., Stevenson Ranch

Stayed 2 nights in Dec 2023
Response from Margaret T. on 1 Feb 2024
We're glad to see you enjoyed your stay with us! Thank you for your feedback and hope to see you again soon!

10/10 Excellent

London

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great pet accommodations, comfortable clean room
We traveled with 2 dogs, and that is already a bit stressful, but the pet friendly rooms and accommodations at the Sheraton made it an easier trip. The room was clean, with no smells, ground level, and easy access in and out for pups. We had a great experience, comfortable beds, and the room was updated.
Stayed 2 nights in Dec 2023

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Melissa

Stayed 3 nights in Dec 2023
Response from Margaret, Front Desk Agent on 22 Dec 2023
Thank you, Melissa, for your feedback! We appreciate your business and hope to see you again soon! Happy Holidays from the Sheraton Team!

8/10 Good

David, Brooklyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Margaret, Front Desk Agent on 22 Dec 2023
Thank you, David, for your feedback! Please let us know if there is anything we can do to improve for next time and hope to see you again soon! Happy Holidays from the Sheraton Team!

10/10 Excellent

Patrick

Stayed 1 night in Dec 2023
Response from Heather on 17 Dec 2023
Thank you Patrick!!

8/10 Good

Verified traveller

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Good solo trip
Great time for myself at the Sheraton, was close enough to my destination and comfortable during day and night.
Stayed 1 night in Dec 2023
Response from Margaret, Front Desk Agent on 22 Dec 2023
Thank you for your feedback! We greatly appreciate your business and we're glad we were able to accommodate your stay! We hope to see you again soon!

10/10 Excellent

Michael

Stayed 1 night in Nov 2023
Response from Margaret, Front Desk Agent on 22 Dec 2023
Thank you, Michael for your response! We are glad you enjoyed your stay with us! We hope to see you again soon.

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Muy bueno
Stayed 1 night in Nov 2023

10/10 Excellent

Mina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Margaret did an excellent job in welcoming and setting us up at reception.
Stayed 2 nights in Nov 2023
Response from Margaret, Front Desk Agent on 22 Dec 2023
Thank you for your review, Ms. Faroozi! I hope to see you again when you return! Happy Holidays!

10/10 Excellent

Julia

Stayed 1 night in Nov 2023
Response from Margaret, Front Desk Agent on 22 Dec 2023
Thank you, Julia for taking time to write this review! We hope to see you again soon! Happy Holidays from the Sheraton Team!

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Megan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was very kind and helpful!!! The rooms were very clean with great views of the harbor.
Stayed 1 night in Nov 2023

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Uncomfortable bed
Staff was good. Bed mattress was horrible. It sagged and was uncomfortable to sleep on. Other than that room was great.
Stayed 2 nights in Oct 2023

8/10 Good

William, The Woodlands

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was in and out too fast to use any facilities.
Stayed 1 night in Oct 2023

8/10 Good

Patricia

Travelled with partner
Liked: Staff & service
Hotel is getting old
Stayed 1 night in Oct 2023

10/10 Excellent

Jesse

Stayed 1 night in Oct 2023

8/10 Good

HEATHER, Newhall

Stayed 1 night in Oct 2023

4/10 Poor

Joerg

Disliked: Cleanliness
Stay with dog
We had our dog with us and paid a 75$ fee for him. The room we’ve had was really dirty. Lot’s of pet fur and spider webs. I don’t mind the extra fee for the pet. But I do expect a clean room. The carpet was full of stains. Also we were not allowed to use the outdoor seating with our dog because it belonged to the pool area. The area is really nice though.
Stayed 1 night in Oct 2023

10/10 Excellent

Lynne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

2/10 Terrible

Fred

No small refridgerator, no magazine or info on restaurants to go to in the area, nothing about the events available in the area...Then to go into their eat , we were the only ones there, no waiter came to bring a menu, we were treated as if we did not matter while two people at the counter were talking and said they were trying to find a menu. Not good customer service. Plus there is a big parking lot and they make people who stay at the hotel pay for parking their car. NO we will not be back to this hotel.
Stayed 1 night in Oct 2023
Response from Margaret from Front Desk on 7 Oct 2023
Hi Mr. Foster, so you room did have a mini fridge because all of our rooms do have mini fridges. Front desk would've been able to let you know about events in the area and we do apologize about your experience at the restaurant. I'm glad Wendy was able to comp your breakfast and helped your experience a little bit. Thank you for your feedback and we hope you have a great rest of your day!

10/10 Excellent

George, San Mateo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Margaret from Front Desk on 7 Oct 2023
Thank you so much for your feedback! We appreciate it!

2/10 Terrible

Jessica

Stayed 1 night in Oct 2023

10/10 Excellent

Ann Marie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stay here frequently while visiting our daughter and family. The staff are always welcoming and early check in accommodated. The room is clean and the hotel is quiet.
Stayed 1 night in Sep 2023

6/10 Okay

Cecilia

Disliked: Property conditions & facilities
Wedding weekend
Exterior was dirty. Staff was not engaging. (Wedding planner Mimi was great!) no lunch at restaurant? Only breakfast and dinner. Food and dessert at wedding great!
Stayed 2 nights in Sep 2023
Response from Margaret from Front Desk on 8 Oct 2023
Thank you, Ms. Ortiz, for your feedback. We appreciate your honest feedback. We are working on getting lunch back in our restaurant so hopefully when you come back, we'll be able to exceed your expectations!

8/10 Good

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Carol

Stayed 1 night in Sep 2023

10/10 Excellent

Wendee

Stayed 1 night in Sep 2023

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a remarkable experience for my girlfriend and I staying at this hotel.
Stayed 3 nights in Sep 2023