Property amenity

Reviews of Courtyard by Marriott Petaluma Sonoma County

3 out of 5
Courtyard by Marriott Petaluma Sonoma County
700 Caulfield Lane, Petaluma, CA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 226 out of 333 reviews" "
Rating 8 - Good. 71 out of 333 reviews" "
Rating 6 - Okay. 18 out of 333 reviews" "
Rating 4 - Poor. 9 out of 333 reviews" "
Rating 2 - Terrible. 9 out of 333 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on 2 May 2024
Thanks for the amazing rating, James!We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at Courtyard Petaluma!

2/10 Terrible

Gavin

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
The bistro was closed,the hot tub was out of order as well as the pool and no bedding for the sleeper sofa not to good.
Stayed 1 night in Apr 2024
Response from Customer Service on 30 Apr 2024
Gavin, it's regrettable to learn of your experience. While our amenities sometimes undergo maintenance for improvement, we understand the inconvenience this may have caused. Please know it's uncharacteristic you were not provided with sufficient bedding. We sincerely hope for a chance to deliver a better stay in the future.

10/10 Excellent

Sergio

Liked: Property conditions & facilities
Disliked: Staff & service
They have problems with homeless people in the parking lot.
Stayed 1 night in Apr 2024
Response from Courtyard Management on 8 Apr 2024
Thank you so much for your review

8/10 Good

Margaret-Mary

Stayed 2 nights in Feb 2024
Response from Courtyard Management on 7 Apr 2024
Thank you for your response!

8/10 Good

Sandra

Liked: Cleanliness, staff & service
This property is next to train tracks and you hear the train when it goes by. Also, there are people loitering next to the train tracks.
Stayed 1 night in Apr 2024
Response from Courtyard Management on 6 Apr 2024
Thank you for your response!

10/10 Excellent

Kevin

Stayed 1 night in Mar 2024
Response from Customer Service on 26 Apr 2024
Thank you for the fantastic rating, Kevin!We strive to make all of our guests feel welcome and relaxed during their time at Courtyard Petaluma! We can't wait to see you again soon.

8/10 Good

Candace

Liked: Cleanliness, staff & service, property conditions & facilities
Everything about the property and employees were great. I was not a fan of the firm mattress and thin pillows. So I didn’t sleep well.
Stayed 1 night in Mar 2024
Response from Customer Service on 1 Apr 2024
Candace, it's splendid to hear that your experience with the Courtyard Petaluma was largely positive and our colleagues had a positive impact on your stay. We regret to head that the mattress and pillows did not meet your comfort expectations, and we appreciate your feedback. It assists us in continually refining our guest experience. We do hope that you'll consider giving us a second chance on your future travels to provide a more comfortable stay.

8/10 Good

Joanna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice property next to the freeway and new housing although the homeless people on the train tracks next to the entrance scared my child.
Stayed 2 nights in Mar 2024
Response from Courtyard Management on 30 Mar 2024
Thank you for the Review. We do apologize for the inconvenience of the homeless people along the train tracks, it is something we unfortunately can't control.

10/10 Excellent

Juan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel
Stayed 1 night in Jan 2024
Response from Customer Service on 28 Mar 2024
Juan, it's wonderful to hear you had a pleasing experience at Courtyard Petaluma. As your host, we're thrilled that you enjoyed your stay. We are looking forward to your next visit. Thank you for your positive feedback.

8/10 Good

Daryl

Stayed 1 night in Mar 2024
Response from Customer Service on 23 Mar 2024
Daryl, thank you for taking the time to rate Courtyard Petaluma. Your feedback is important to us as we strive to provide excellent service. We appreciate your time and hope to welcome you back in the future.

10/10 Excellent

Karen

Stayed 1 night in Mar 2024
Response from Courtyard Management on 7 Apr 2024
Thank you so much for your response!

10/10 Excellent

Matthew, Sherman Oaks

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Mar 2024
Response from Courtyard Management on 12 Mar 2024
Thank you so much for your review!

10/10 Excellent

Hugo Mickey

Stayed 1 night in Mar 2024
Response from Customer Service on 24 Mar 2024
Hugo, we're elated to see your maximum rating for Courtyard Petaluma and sincerely appreciate your support. Without your written experience, though, it's tough for us to understand what we did well. We hope to welcome you back soon and hear more about your stay. Safe travels!

10/10 Excellent

Nola

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern, very clean, great front desk staff, lots of homeless people down the street.
Stayed 1 night in Feb 2024
Response from Customer Service on 17 Feb 2024
Nola, it's wonderful to hear your positive feedback about Courtyard Petaluma! We're ecstatic to know that you appreciated our modern and spotless setting. Your commendation for our front desk colleagues is very valued as well.We also acknowledge your observations about some city situations. Rest assured that we prioritize the safety and comfort of our guests. Your insights are appreciated and we look forward to welcoming you again in the future.

10/10 Excellent

Rodolfo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
CLEAN AND NICE FACILITY AND FRIENDLY STAFF, WISH THEY SERVE BREAKFAST
Stayed 2 nights in Dec 2023
Response from Customer Service on 24 Jan 2024
Rodolfo, thank you for your gleaming review. At Courtyard Petaluma, we're delighted to hear how enjoyable your stay was at our pristine property, along with the warm welcome extended by our team members. Your suggestion regarding breakfast is noted and will be considered for future improvements. We're excited to welcome you back soon for another memorable experience.

8/10 Good

susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything. Except the heater made a knocking sound so I had to shut it off. And the jacuzzi was out of order. And no one was working in the dining area Saturday night or Monday morning so I was stuck with horrendously bad pesto tortellini from their convenience store that I warmed up in the microwave. But other than that it was nice.
Stayed 1 night in Jan 2024
Response from Customer Service on 23 Jan 2024
Susan, it's wonderful to hear that you found many aspects at Courtyard Petaluma to your liking. We appreciate your patience in the face of an unusual noise from the heater and are thrilled that you were still able to enjoy your stay. In regards to the Jacuzzi, we assure you it's usually available for guests and apologize for any inconvenience this caused. Moreover, we regret any dissatisfaction with the dining options, rest assured, we aim to make every meal delightful. Feedback like yours is invaluable for improvements. We hope to see you again and deliver an even better stay loaded with positive experiences and tasty dining options.

10/10 Excellent

Issolthe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jan 2024
Response from Customer Service on 15 Jan 2024
Thank you for the fantastic rating, Issolthe!It's outstanding you had such a wonderful experience at Courtyard Petaluma. We care about the satisfaction of our guests. We can't wait to see you again soon!

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Customer Service on 15 Jan 2024
Courtyard Petaluma appreciates your 8/10 rating on Hotels.com. We hope your stay was comfortable and enjoyable, and we welcome you back for another visit in the future. Your support means a lot to us.

10/10 Excellent

Verified traveller

Stayed 1 night in Jan 2024
Response from Customer Service on 13 Jan 2024
We sincerely appreciate the perfect score you've awarded to Courtyard Petaluma. It's wonderful to hear that you had such a positive experience and we'd be delighted to welcome you back the next time you visit. Safe travels!

10/10 Excellent

PIERRE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Couples stay over New Year 2023/2024
Very quiet and peaceful stay. Room was super clean and the bed was super comfortable. All amenities provided made for a great stay
Stayed 4 nights in Dec 2023
Response from Customer Service on 9 Jan 2024
Pierre, thank you for choosing Courtyard Petaluma for your recent stay. We are delighted to hear how much you appreciated the tranquility of our location, the immaculate condition of your room, and the indulgent comfort of our beds. It's wonderful to know that our extensive amenities contributed to an excellent experience. We greatly look forward to welcoming you back for another pleasant stay.

8/10 Good

Sharon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointed in the misinformation we received. e checked on Dec 24 to see if the Bistro would be open for breakfast on Dec 25 and was assured it would be, but then there was a sign up in the morning saying it would not be open. We understand it was Christmas, but surely they knew the night before it woud not be open. It made us have to scramble at the last minute & again, it being Christmas, that was not an easy fix. Also, front desk staff was not very friendly.
Stayed 4 nights in Dec 2023
Response from Customer Service on 30 Dec 2023
Sharon, we appreciate you sharing your experience with us. Your concerns about the Bistro's holiday schedule and the unexpected breakfast arrangements are duly noted. Moving forward, we aim to improve communication regarding any changes in operational hours to prevent similar occurrences. Regarding your feedback about the front desk, it's crucial for us that all our team members provide inviting service to our guests, and we apologize if this was not the case during your stay. We hope to get the opportunity to serve you better in the future, ensuring a more seamless stay.

10/10 Excellent

Doohan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Customer Service on 1 Feb 2024
Doohan, thank you for choosing Courtyard Petaluma. We're glad to see that your stay with us was outstanding. We will continue working hard to ensure that we maintain the high standards you experienced. Looking forward to your next visit soon!

10/10 Excellent

iman

Stayed 1 night in Dec 2023
Response from Courtyard Management on 11 Dec 2023
Thank you so much for your review! I'm so glad you enjoyed your stay with us!

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Great!
Response from Customer Service on 6 Feb 2024
Andrew, it's fantastic to hear that you had a wonderful experience at Courtyard Petaluma. We're thrilled to have met your expectations and we look forward to welcoming you back on your next visit. Safe travels!

8/10 Good

Stephen

Stayed 1 night in Dec 2023
Response from Customer Service on 6 Dec 2023
Stephen, it's great to know you enjoyed your time at the Courtyard Petaluma. We're glad to have met your expectations and hope to see you again soon for another comfortable and satisfying stay. Thank you for choosing us!

8/10 Good

Yolanda Garcia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Customer Service on 29 Nov 2023
Yolanda, thank you for choosing Courtyard Petaluma and taking the time to rate your stay. We're glad to see your visit was enjoyable and we hope to have the pleasure of welcoming you back soon.

8/10 Good

Natasha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was great, very clean and super comfy beds and pillows. My main issues was that I specifically booked this location for it's hot tub and when my fiance and I went in, it was not only filled with kids (12-14 yr olds) at 9:00pm, with no parents insight and the water was so cold. It was not enjoyable whatso ever.
Stayed 1 night in Nov 2023
Response from Customer Service on 23 Nov 2023
Natasha, it's wonderful to hear you found Courtyard Petaluma to be clean and the beds and pillows comfortable. We're sorry to learn about your experience with the hot tub area. We appreciate your feedback as it helps us improve our guest experiences. We aim to ensure all facilities are adequately supervised and maintained for the well-being of our guests. Rest assured, we will take your comments into account moving forward. Thank you for choosing Courtyard Petaluma and we hope you consider us for your future travels.

10/10 Excellent

Marnie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Courtyard on 20 Nov 2023
Thank you so much for your response. I'm so glad you enjoyed your stay with us!

10/10 Excellent

Alex

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff, very clean. Beds see comfortable, a little firm.
Stayed 1 night in Nov 2023
Response from Customer Service on 20 Nov 2023
Thank you for the kind words, Alex!It's excellent you enjoyed your time at Courtyard Petaluma! We pride ourselves in offering a clean and comfortable environment for all of our guests and your praise tells us we're succeeding. Thank you again for sharing your review with us!We can't wait to see you again soon for another amazing experience!

8/10 Good

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Courtyard on 18 Nov 2023
Thank you so much for your Response!

8/10 Good

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay here again :)
The room was very nice and clean. The only problem was that we did find a few ants crawling here and there. It didn’t bother us so we did not ask for a new room but yeah would’ve liked not to have ants. I saw on other reviews that there were a lot of homeless people in the area, didn’t see any outside the perimeter of the hotel so that was a plus. Checking in and out was also very fast and the workers were very nice. Overall, nice hotel and employees, liked the hotel minus the ants.
Stayed 1 night in Nov 2023
Response from Courtyard on 14 Nov 2023
Thank you so much for your Response!

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome beds Slept for 12 hours straight! Everything was spotless!!
Stayed 1 night in Nov 2023
Response from Customer Service on 11 Nov 2023
Mark, it's fantastic to know that you had a terrific rest at Courtyard Petaluma. Our hotel aims to provide an immaculate environment and comfortable beds for a restful stay and we're delighted to know we've succeeded this instance. We appreciate your comments and we're delighted to hear you were able to fully recharge. Hope to welcome you back for another great night's sleep soon!

6/10 Okay

Elizabeth

Stayed 4 nights in Nov 2023
Response from Courtyard on 11 Nov 2023
Thank you for your response

10/10 Excellent

Gerald

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at the Petaluma Courtyard for work training event. The staff was very friendly and accommodating. It was also one of the only courtyards I have come across with a sit down bar which was nice after a long day in class. I would stay here again.
Stayed 2 nights in Nov 2023
Response from Customer Service on 10 Nov 2023
Gerald, it's wonderful to hear that you had an enjoyable stay at Courtyard Petaluma. Our aim is to provide our guests with both comfort and convenience and we're delighted that you appreciated our welcoming team members and the on-site bar. We thank you for considering returning, and we anticipate hosting you again in the future.

4/10 Poor

Elizabeth

Stayed 2 nights in Nov 2023
Response from Front Desk on 9 Nov 2023
Thank you for your feedback!

10/10 Excellent

Maxanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Customer Service on 9 Nov 2023
Maxanne, it's wonderful to see you enjoyed your stay at Courtyard Petaluma. We sincerely appreciate your perfect rating and hope to welcome you back in the near future.

10/10 Excellent

b

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay
Stayed 1 night in Nov 2023
Response from Customer Service on 9 Nov 2023
Greetings B, it's fantastic to hear that Courtyard Petaluma served as an excellent venue for your stay. We appreciate your kind acknowledgment and would be more than delighted to welcome you back in the future.

4/10 Poor

Jeff

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 1 night in Nov 2023
Response from Customer Service on 8 Nov 2023
We appreciate the feedback, Jeff.We're disappointed your time with us was less than ideal. We do hope you give us another opportunity to share a more positive experience with you soon.

8/10 Good

Katy

Stayed 2 nights in Oct 2023
Response from Customer Service on 14 Nov 2023
Katy, we're glad to hear that your experience at Courtyard Petaluma was positive overall. We hope to welcome you back in the future for another great stay. Thanks for sharing your rating with us!

8/10 Good

Oscar, SOUTH SAN FRANCISCO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For whatever reason, this property did not provide housekeeping. Left for an event and returned later that evening to the room exactly as I had left it. Granted, not much had to be done but say hang towels, make the bed, etc... I'd give this property an excellent grade but given that they can't even provide that is worrisome.
Stayed 2 nights in Oct 2023
Response from Courtyard Management on 23 Oct 2023
Thank you for your response!

4/10 Poor

Mollie

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Room service missed my room twice, even after mentioning something to front desk staff. Sadly, there was also a major ant issue in the bathroom. The room and bed itself were very comfortable, which softened the blow of ants and no cleaning.
Stayed 4 nights in Oct 2023
Response from Courtyard Management on 22 Oct 2023
Thank you for your response!

4/10 Poor

Ryan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
A New but Poorly Executed Hotel.
To use the interior room lights for more than 10 seconds, you must place your room key card in a device on the wall. This was clearly done to save energy, but when you wake up at 6 AM and need to pee and you almost trip and fall in the dark because the bathroom lights don’t work… someone didn’t think this through. That plus hallways that are kept at about 75-80 degrees in the name of energy savings while the hotel charges full price for a room, a shower which features a metal plate above the shower drain so it makes a rattling tin can sound the entire time you shower as the water drops land on the metal, and $6 bottled beer during “happy hour.” Did I mention the train tracks next to the property featuring homeless people milling around at all hours of the night? Another feature of this hotel. Want to walk somewhere? Better pack your bear mace just in case.
Stayed 4 nights in Oct 2023
Response from Courtyard Management on 21 Oct 2023
Thank you for your feedback!

10/10 Excellent

Walter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Management on 21 Oct 2023
Thank you for you response!

10/10 Excellent

Maritza

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was amazing! Great service
Stayed 4 nights in Oct 2023
Response from Customer Service on 21 Oct 2023
Maritza, it's wonderful to hear that your stay at Courtyard Petaluma was outstanding! Your acknowledgement of our excellent service means a great deal to us. We appreciate your kind sentiments and look forward to welcoming you back again in the future.

10/10 Excellent

Hillary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Customer Service on 19 Oct 2023
Hillary, it's great to hear about your stellar rating of Courtyard Petaluma. Our team always aims to create a memorable experience. We look forward to welcoming you back on your next visit.

10/10 Excellent

Connie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet grounds
Stayed 1 night in Oct 2023
Response from Customer Service on 15 Oct 2023
Connie, thank you for recommending Courtyard Petaluma based on our tranquil atmosphere! We hope your travels bring you back our way.

10/10 Excellent

Noel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful hotel. The rooms are very modern and everything is very comfy and cozy.
Stayed 1 night in Oct 2023
Response from Customer Service on 28 Oct 2023
Noel, we appreciate your kind words about Courtyard Petaluma. It's delightful to know you enjoyed our contemporary rooms and the comfort they provided. We are thrilled that your stay was a comfy and cozy one. We hope we will have the pleasure of welcoming you again soon.

10/10 Excellent

Veronica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in
Stayed 1 night in Oct 2023
Response from Customer Service on 14 Oct 2023
Veronica, it's wonderful to learn that your check-in experience at Courtyard Petaluma was smooth and effortless. Our team is dedicated to providing efficient service, and your feedback affirms that commitment. We hope to be your choice of stay again in the future.

8/10 Good

Eric

Travelled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
They need makeup mirrors and better coffee pots in the rooms to make it a hotel I would come back to. Also charging for a cup of coffee in the morning is pretty lame
Stayed 1 night in Oct 2023
Response from Customer Service on 14 Oct 2023
Eric, we appreciate the time you took to share your stay experience at the Courtyard Petaluma. We're glad to know that you found areas for us to improve upon. Feedback regarding room amenities like mirrors and the coffee setup has been noted. We're also always reevaluating our complimentary offerings. We hope to welcome you back and exceed your expectations in the future.

8/10 Good

Irish

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Customer Service on 12 Oct 2023
Irish, we appreciate you taking the time to rate your stay at Courtyard Petaluma. We're glad to know it was a positive experience and we hope to have the pleasure of serving you again in the future.