We really disappointed of this hotel. We came to this hotel for our honeymoon, but we got worst room in all hotel (we saw that they got few other rooms free) and we asked for other room, answer was NO. When we rented a motorbike from them. We got motorbike without one light, motor stopped working and worst thing, rarer brakes not been working properly (trip around Nusa Penida became a nightmare, because roads there is up and down).
Only one person from all stuff of hotel been really helpful, but don’t know his name (with long hairs and small ponytail).