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Featured image
Outdoor pool
Outdoor pool
View from Room
Minibar, in-room safe, desk, iron/ironing board

Guest reviews

4.1/5 Very good
68 reviews
Guests rated this property 4.3/5 for cleanliness.

Popular amenities

Pool
Free WiFi
Parking included
Air conditioning
Spa
Restaurant

Cleaning and safety practices

Cleaned with disinfectant
Hand sanitizer provided
Social distancing

Map

Explore the area

Popular LocationCiputra Seraya Mall2 min walk
Popular LocationPekan Baru Mall9 min drive
AirportPekanbaru (PKU-Sultan Syarif Qasim II Intl.)12 min drive
Popular LocationGreat Mosque of An-Nur13 min drive

Choose dates to view prices

  • Superior Room

    Room amenities

    • 28 sq m
    • City view
    • Sleeps 4
    More detailsSuperior Room
  • Superior Room

    Room amenities

    • 28 sq m
    • City view
    • Sleeps 4
    More detailsSuperior Room

The average per-night price is based on the lowest price found within the past 24 hours for the next 30 nights. All prices exclude taxes and fees and are based on a 1-night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.

About this area

Pekanbaru

Novotel Pekanbaru is located in Pekanbaru. Great Mosque of An-Nur is a local landmark, and travellers looking to shop may want to visit Ciputra Seraya Mall and Pekan Baru Mall. Our guests appreciate the hotel's quiet location.
Visit our Pekanbaru travel guide
View in a map
Popular Location

What's nearby

  • Ciputra Seraya Mall - 2 min walk
  • Pekan Baru Mall - 9 min drive
  • Great Mosque of An-Nur - 13 min drive
  • Riau University - 16 min drive
  • Pekanbaru Lake - 20 min drive

Getting around

  • Pekanbaru (PKU-Sultan Syarif Qasim II Intl.) - 12 min drive

Restaurants

  • Where to eat
  • Food Exchange – Restaurant offering international cuisine. Serves breakfast, lunch and dinner.

About this property

Novotel Pekanbaru

4-star hotel with restaurant and outdoor pool
Along with a restaurant, this hotel has an outdoor pool and a health club. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a poolside bar and a coffee shop/café are on-site. All 150 rooms offer free WiFi and free wired Internet, plus 24-hour room service and LED TVs with satellite channels. Minibars, coffee/tea makers and free bottled water are among the other amenities available to guests.
Novotel Pekanbaru offers 150 forms of air-conditioned accommodation with minibars and a safe. 40-inch LED televisions come with satellite channels. Bathrooms include complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

An outdoor pool and a children's pool are on site. Other recreational amenities include a health club.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected

Social distancing

Social distancing measures in place

Safety measures

Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
Individually wrapped food options available through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Free self parking
  • 24-hour return airport shuttle (surcharge)
  • Local area shuttle (surcharge)

Food and drink

  • Breakfast available for a fee: IDR 108900 per person
  • 1 restaurant and 1 coffee shop/cafe
  • 1 poolside bar and 1 bar
  • 24-hour room service

Things to do

  • Children's pool
  • Fitness centre
  • Outdoor pool
  • Spa services

Family friendly

  • Children's pool
  • Dry-cleaning service
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra beds (surcharge)

Conveniences

  • Banquet hall
  • Lift
  • Free newspapers in reception

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Wedding services

Languages spoken

  • English

Business services

  • Business centre
  • Meeting rooms
  • Conference space (10549 square feet)

Outdoors

  • BBQ grill(s)
  • Garden
  • Terrace

Spa

  • Massages

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Rollaway/extra beds (surcharge)

Bathroom

  • Free toiletries
  • Hairdryer

Entertainment

  • 40-inch LED TV
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Desk
  • Iron/ironing board (on request)
  • Phone
  • Safe

Policies

Check-in

Check-in between 2 PM and 2 PM
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out

Special check-in instructions

This property doesn't offer after-hours check-in
Front desk staff will greet guests on arrival
24-hour airport shuttle service is available
Fees may apply; contact the property in advance to get details

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children 16 years old and younger stay free when using existing bedding
Rollaway/extra beds are available for IDR 400000.00 per night.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: IDR 108900 per person (approximately)
  • Airport shuttle fee: IDR 100000 per room (one-way)
  • Rollaway bed fee: IDR 400000.00 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property advises that enhanced cleaning and guest safety measures are currently in place
Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays
Social distancing measures are in place; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser
Individually wrapped food options are available through room service

We should mention

Up to 2 children 16 years old and younger stay free when occupying the parent or guardian's room, using existing bedding

Frequently asked questions

Can I cancel my reservation for free at Novotel Pekanbaru and receive a full refund?
Yes, Novotel Pekanbaru offers free cancellation on select room rates, because flexibility matters! Please refer to Novotel Pekanbaru cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at Novotel Pekanbaru?
As of 6 Aug 2020, prices found for a 1-night stay for 2 adults at Novotel Pekanbaru on 23 Aug 2020 start from RM110, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Does this hotel have a pool?
Yes, this property has an outdoor pool and a children's pool.
Is this property pet-friendly?
No, pets are not allowed at this property.
How much is parking at Novotel Pekanbaru?
Self-parking is free at this property.
What time is check-in at this property?
Check-in is from 2 PM to 2 PM. After-hours check-in is not available.
What time is check-out at this hotel?
Checkout is at noon.
Does this property provide a shuttle to the airport?
Yes, there's an airport shuttle. A fee of IDR 100000 per room applies.
Where is this property located?
Situated in Pekanbaru, this hotel is 0.1 mi (0.2 km) from Ciputra Seraya Mall and within 3 miles (5 km) of Pekan Baru Mall and Great Mosque of An-Nur. Riau University and Pekanbaru Lake are also within 6 miles (10 km).

Guest reviews

Overall score and ratings for Novotel Pekanbaru

4.1
Very good
5 - Excellent
28
4 - Good
26
3 - Okay
10
2 - Mediocre
4
1 - Poor
0
4.3
Cleanliness
4.2
Service and Staff
4.4
Amenities
4.2
Property condition

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This is my go-to hotel whenever I'm in Pekanbaru to visit relatives. Great room and amenities and friendly staffs!

Stayed 3 nights in Feb 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 3 nights in Jan 2020

4/5 Good

  • Liked: Cleanliness, staff & service, amenities

Room lighting should be brighter otherwise rooms are clean and worth the price

Stayed 1 night in Jan 2020

4/5 Good

  • Liked: Staff & service, property conditions & facilities, room comfort

Stay for 3 nights, overall was happy. Hotel need to improve on the toiletries supply items. The items provide was not enough, and we have to call wait for housekeeping to send. Also the bath towel was not clean, perhaps hotel may consider to change for a new batch, as the towel already turn grey. Hope there is improve for our next visit. Thank you.

Stayed 3 nights in Dec 2019

4/5 Good

    This traveller didn’t leave comments with their review
    Stayed 2 nights in Dec 2019