Hotels near Pearlgate Shopping Centre

"While the hotel is lovely and decorated modern my, their staffs ability to fill requests seem limited. I requested a specific room in the old building on the corner on top floor and requested if that was not available a room anywhere in the new building would be my second choice. Spoke to the hotel the day before arrival. Rep on the phone advised that rooms would be assigned 9am the morning of arrival. When we arrived I found that we were assigned the room next to my requested room as it was still occupied from the evening before and would not be available until the next day. . I asked if we could be assigned a room in the new building as per my request. He said there were no rooms available. Hard to believe there were no rooms available on the morning that they were assigned. There were many people Checking in when we were, and throughout the rest of the evening. Unless everyone had requested the same I’m sure there was one room. Meanwhile the customer service rep kindly offered to upgrade us at a charge if we wanted to move to the new building in a suite. 😡. We returned to the room next the the one we requested… the carrot just dangled in front of us. 🙄"

"We ended up in a different room on the second night, because of a heater issue. It was a just a bit loud. We didn’t complain and would have stayed there both nights. Staff called us and offered a different, bigger room, so we took it. Both rooms were perfect. Clean, updated. Parking was great, and the staff were amazing. "

"Room 300 was awesome but room 202 was not good … no hot water in sink"

"Everything was good just the pool and gym were not accessible"

"Yes "

"Shshsh"