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Reviews of Patong Bay Hill Resort

5 out of 5
Patong Bay Hill Resort
79 Hasib Pee Road, Patong, Phuket

Reviews

7.8

Good

Rating 10 - Excellent. 78 out of 194 reviews" "
Rating 8 - Good. 62 out of 194 reviews" "
Rating 6 - Okay. 22 out of 194 reviews" "
Rating 4 - Poor. 18 out of 194 reviews" "
Rating 2 - Terrible. 14 out of 194 reviews" "

8.6/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Was lovely , hot tub was great
Stayed 7 nights in Mar 2024
Response from Patong Bay Hill Team. on 21 Mar 2024
Dear David,Greeting from Patong Bay Hill Resort!Thank you for your favorable rating of our hotel. We are pleased to see positive ratings, as it reminds us that we are focused in the right direction and achieving our number one goal of caring for each and every guest. Such positive feedback supports our team and helps us very much. Wishing you a wonderful day and hoping we will have the pleasure of welcoming you back to Patong Bay Hill Resort one day soon! Best Regard,Patong Bay Hill Resort Team!

8/10 Good

Mark

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Too hilly
Stayed 9 nights in Feb 2024
Response from Patong Bay Hill Team. on 15 Mar 2024
Dear Mark,Greeting from Patong Bay Hill Resort!Thank you for your favorable rating of our hotel. We are pleased to see positive ratings, as it reminds us that we are focused in the right direction and achieving our number one goal of caring for each and every guest. Such positive feedback supports our team and helps us very much. Wishing you a wonderful day and hoping we will have the pleasure of welcoming you back to Patong Bay Hill Resort one day soon! Best Regard,Patong Bay Hill Resort Team!

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location for Patong
Lovely place to stay, just on the outskirts from the hustle and bustle of Patong but still with a bit of peace and quiet there. Shuttle buses run 24 hours to take you from the rooms to the Lobby as there are a few hills. Overall good place to stay with a special shout out to Amo. The most pleasant individual who came over every day asking if there’s anything he could do to make my stay better.
Stayed 10 nights in Jan 2024
Response from Patong Bay Hill Team. on 23 Feb 2024
Dear Lee,Greeting from Patong Bay Hill Resort & Spa!I am pleased to note that our services and facilities were to your satisfaction. Your positive feedback about the hotel is deeply appreciated and has been communicated to all the members of my team. Every bit of good news helps support our team. I once again thank you for your valuable comments and look forward to your continued visits and the pleasure of providing you the very best in service and hospitality at Patong Bay Hill Resort!Best Regard,Patong Bay Hill Team.

4/10 Poor

Dionysios

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The hotel was a let down and I don’t even know where to begin. Firstly on arrival, we weren’t greeted when we were in the lobby, in fact when I went to reception to ask for assistance, the receptionist (who’s name I forgot) told me to wait in an abrupt manner which I found appalling considering I had been travelling for 16 hours and was so tired. Then I saw a notice the next day when I went to breakfast that a welcome drink is given to all guests on arrival which both me and my partner did not receive. Then there is the apartment. The size is good but it comes with a kitchen that has no utensils and a sign saying that you are not allowed to use the hob. Thankfully I didn’t want to cook on my holiday but for those of you that do, please know that the kitchen is nothing more than a display. The drainage system was rubbish because every time me and my partner had a shower, the bathroom almost flooded so we had to wait a bit for the water to go down or be really quick with our showers. When the cleaners came to clean our room, they didn’t actually clean, they only came to make the beds and leave and never replenished the toilet roll and I had to continuously chase and ask for some. Then there is getting to your hotel room. The hotel premise is on a very high hill so they have shuttles that take you from reception. The cars are not safe at all and the staff drive like maniacs so you’re at ever bigger risk of falling out or hurting yourself.
Stayed 13 nights in Jan 2024
Response from Patong Bay Hill Team. on 26 Jan 2024
Dear Dionysios,Greeting from Patong Bay Hill Resort & Spa!Thank you very much for your review of your recent stay at our hotel. Your constructive feedback is extremely valuable to us as we strive to improve with each and every guest comment. Our main priority to offer the best service, food and beverage and a comfortable atmosphere at a good value for each and every guest. I greatly appreciate your comments about service and cleanliness that did not meet your expectation. I regret you experienced any discomfort or inconvenience while staying with us. Please be assured that your comments were taken to heart and I have looked into the situation personally. Corrective actions have been taken to ensure we improve and provide the best service and environment possible. Thank you again for taking the time to write to us and share your constructive comments. Best Regard,Patong Bay Hill Team.

10/10 Excellent

Pooventheen

Stayed 6 nights in Jan 2024
Response from Patong Bay Hill Team on 21 Jan 2024
Dear Pooventheen,Thank you so much for your wonderful feedback! We are delighted to hear that you had an excellent experience with our service. Your positive recommendation means a lot to us, and we genuinely appreciate you taking the time to share your thoughts. We would be more than happy to welcome you back in the future and continue to provide you with exceptional service.Sincerely,Patong Bay Hill Team,

2/10 Terrible

Yoness

Stayed 7 nights in Jan 2024
Response from Patong Bay Hill Team on 13 Jan 2024
Dear Rene,We apologize for the disappointing experience you had during your stay. We take your feedback seriously and will address the issues raised with our team. Your comments will help us improve our services and facilities. If there is anything specific you would like us to address, please feel free to contact us directly. Thank you for sharing your thoughts with us.Best Regards,Patong Bay Hill Team

6/10 Okay

THANT THANT

Disliked: Staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Patong Bay Hill Team on 13 Jan 2024
Dear Valued Guest,Thank you so much for your kind feedback! We're delighted to hear that you had a great experience during your stay with us. Your feedback means a lot to us, and we look forward to welcoming you back for another enjoyable stay in the future.Sincerely,Patong Bay Hill Team

4/10 Poor

james

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Stayed 7 nights in Dec 2023
Response from Patong Bay Hill Team on 13 Jan 2024
Dear Valued Guest,Thank you so much for your kind feedback! We're delighted to hear that you had a great experience during your stay with us. Your feedback means a lot to us, and we look forward to welcoming you back for another enjoyable stay in the future.Sincerely,Patong Bay Hill Team

6/10 Okay

Jubael

Travelled with group
Liked: Staff & service, amenities
Stayed 7 nights in Dec 2023
Response from Patong Bay Hill Team on 13 Jan 2024
Dear Valued Guest,Thank you so much for your kind feedback! We're delighted to hear that you had a great experience during your stay with us. Your feedback means a lot to us, and we look forward to welcoming you back for another enjoyable stay in the future.Sincerely,Patong Bay Hill Team

10/10 Excellent

Phatchamon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Patong Bay Hill Resort Team. on 13 Jan 2024
Dear Phatchamon,Greeting from Patong Bay Hill Resort!Thank you for your favorable rating of our hotel. We are pleased to see positive ratings, as it reminds us that we are focused in the right direction and achieving our number one goal of caring for each and every guest. Such positive feedback supports our team and helps us very much. Wishing you a wonderful day and hoping we will have the pleasure of welcoming you back to Patong Bay Hill Resort one day soon! Best Regard,Patong Bay Hill Resort Team!

10/10 Excellent

Wiaam

Stayed 3 nights in Dec 2023
Response from Patong Bay Hill Resort Team. on 13 Jan 2024
Dear Wiaam,Greeting from Patong Bay Hill Resort!Thank you for your favorable rating of our hotel. We are pleased to see positive ratings, as it reminds us that we are focused in the right direction and achieving our number one goal of caring for each and every guest. Such positive feedback supports our team and helps us very much. Wishing you a wonderful day and hoping we will have the pleasure of welcoming you back to Patong Bay Hill Resort one day soon! Best Regard,Patong Bay Hill Resort Team!

2/10 Terrible

tonya

Stayed 4 nights in Dec 2023
Response from Patong Bay Hill Team on 13 Jan 2024
Dear Tonya, Thank you for sharing your feedback. We apologize for the inconvenience and will address the concerns with our team. We appreciate your input and will strive to improve our services. Best Regards,Patong Bay Hill Team

2/10 Terrible

Brett

Stayed 5 nights in Nov 2023
Response from Patong Bay Hill Team on 13 Jan 2024
Dear Brett, Thank you for sharing your feedback. We apologize for the inconvenience and will address the concerns with our team. We appreciate your input and will strive to improve our services. Best Regards,Patong Bay Hill Team

8/10 Good

Nicole

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Was great having pool access from room, although many tiles coming off on the pools throughout. Makes it a bit rough underfoot, Many stairs and steep hills to get to your room unless wait for resort shuttle then only 2 flights of stairs to your room. Staff inside were absolutely lovely and attentive. Resort desk staff limited English, had to wait ages on arrival for them to “find our booking” Don’t expect bacon at breakfast, looks like cut spam, but they do hv an egg station, the noodles usually great too. You will need to fill up your drink a couple times though as the cups and glasses are so small. No cutlery or bottle opener in room. Not allowed to cook in rooms despite induction stove. They give you two bottles of water daily which is nice. Don’t bother with room service, pizza like a frozen pizza reheated and pad Thai less desirable. Microwave in room and the mini mart have great burgers half price late at night. Nightclub on site, don’t hear the music, just many drunk ppl coming and going when you are heading to breakfast, we enjoyed the ppl watching of this, quite funny to see. Easy commute to Bangala rd, barter price if using tuk tuk outside facility as they will say 300 baht upwards, be willing to pay 250 baht or hotel taxi 300 baht but very comfy vehicles. Return from town tell driver 200 baht, some will try 400 but many accept 200 or use Bolt app to even get 100baht at times Resort mostly clean Some black mould in shower corner bottom silicone and cobwebs
Stayed 12 nights in Nov 2023
Response from Patong Bay Hill Resort Team. on 13 Jan 2024
Dear Nicole,Greeting from Patong Bay Hill Resort!Thank you very much for your review of your recent stay at our hotel. Your constructive feedback regarding the staff limited English, cleanliness and breakfast that needed our attention is extremely valuable to us as well. My sincere apologies that you experienced any inconvenience while staying with us. Our main priority is to be able to offer a very well-maintained and comfortable atmosphere for each and every guest. Be assured that your comments were taken to heart and I have looked into the situation personally; corrective actions have been taken to ensure we provide the best environment possible for our guests. Thank you again for taking the time to share your constructive comments. Best Regard,Patong Bay Hill Resort Team.

8/10 Good

Fredrick, Schertz

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I think the shuttle service into central area should run more frequently.
Stayed 2 nights in Nov 2023
Response from Patong Bay Hill Team on 13 Jan 2024
Dear Fredrick,We apologize for the disappointing experience you had during your stay. We take your feedback seriously and will address the issues raised with our team. Your comments will help us improve our services and facilities. If there is anything specific you would like us to address, please feel free to contact us directly. Thank you for sharing your thoughts with us.Best Regards,Patong Bay Hill Team

6/10 Okay

Kiyoshi

Stayed 6 nights in Oct 2023

8/10 Good

Helle Malene

Stayed 7 nights in Oct 2023

6/10 Okay

Meegan

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Good for price.
Overall was ok good location walking distance to town beed tuk tuk back though steep hills Room has cooking facikities but no pots pans platea cups or cutlery. Shuttle drivers and cleanera good. Doesnt serve any pork products so no bacon.
Stayed 8 nights in Oct 2023

10/10 Excellent

Neil, Plantation

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Transportation not convenient. All else great.
Stayed 8 nights in Oct 2023

4/10 Poor

don, Coquitlam

Travelled with family
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Even thou I have requested non-smoking room, they gave me the smoking room initially and later non-smoking room much less desiable and smaller room.
Stayed 3 nights in Aug 2023

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Professional and friendly staff. Fast in-room dining and really delicious food. Nice rooms.
Stayed 2 nights in Aug 2023
Response from Patong Bay Hill Resort Management on 17 Aug 2023
Dear Matthew,Thank you for your recent stay with us and for sharing your feedback.We are thrilled to hear that our staff provided you with the service we strive for and that you enjoyed the food during your in-room dining experience. We will be sure to share your comments with our team.The next time you are in Phuket, we look to having the opportunity to welcome you back with us.Best regards,Patong Bay Hill Resort Management

8/10 Good

Harry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023

8/10 Good

Zulaiqa

Stayed 4 nights in Jul 2023

10/10 Excellent

Mohammad

Hotel has amazing view and friendly staff. Briana made my check in very smooth and she is very helpful.
Stayed 5 nights in Jul 2023

10/10 Excellent

Karima

Stayed 1 night in Jul 2023

10/10 Excellent

Steve

Stayed 6 nights in Jun 2023

6/10 Okay

KA WAI

Travelled with family
Liked: Cleanliness, staff & service
Hotel’s breakfast buffet was extremely limited and had very few options. The pool’s tiles also kept coming off so it was very easy to get scratched and injured while swimming.
Stayed 7 nights in Jul 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 13 nights in Jun 2023

2/10 Terrible

KEMAL

Stayed 7 nights in Jun 2023

4/10 Poor

Tasneem

Travelled with family
Wasnt impressed by the fact the staff couldnt converse, the quality of the food at breakfast and dinner was shocking. My son had food poisoning from the buffet...and i also encountered very drunk, inappropriately dressed ladies with certain body parts hanging who clearly werent there as guests. This was shocking as it was around 8sm in the morning. I will not be recommending this resort!!!
Stayed 7 nights in May 2023

4/10 Poor

Sanoj

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in May 2023

8/10 Good

Ka

Stayed 4 nights in May 2023

10/10 Excellent

Mathivathani

Liked: Cleanliness, staff & service, property conditions & facilities
Location is nice, need some minor renovations,
Stayed 4 nights in May 2023

6/10 Okay

Kimberly

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in May 2023

6/10 Okay

Fatima

Stayed 3 nights in Apr 2023

10/10 Excellent

Steven

Stayed 4 nights in Apr 2023

10/10 Excellent

Chelsey

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
BEAUTIFUL! Gorgeous and clean. Safe and quiet. Our pool was great - shame it wasn’t in the sun though to tan. Easy walk down to the beach and back up. The shuttle is kind of useless as they don’t know how to explain where it picks you up. My biggest complain is the lack of English. You would think that the receptionists would be able to speak English but they didn’t very well.
Stayed 3 nights in Nov 2022

8/10 Good

Hisham, jeddah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i didn't like the transportation from loopy to the room take time
Stayed 7 nights in Sep 2022

6/10 Okay

cecil

Travelled with partner
This used to be a quite place to stay now music pumping all night till 5 or 6 am is this a hotel or dicotek very disappointed
Stayed 4 nights in Mar 2022

6/10 Okay

Kevin Dean

Liked: Cleanliness, staff & service
"24-hour Free Shuttle" means ONLY the one on the hotel compound. The one to the beach only runs once a day. You'll need to pay 2-300 baht for a taxi to get to town or the beach and the same to get back again EVERY SINGLE TIME. Calling a shuttle only to also catch a taxi EVERY time you go out and the reverse EVERY time you come back gets a little old. The on-site nightclub is crazy noisy. If you want to relax quietly in the late evening by that pool just outside your room (for me, one of the biggest draws for this place) FORGET IT! The club is open and "rocking" from about 9 or 10PM until 6AM. If you get up early for breakfast (6:30) you can ride the shuttle with the straggling drunks and hookers heading home from the club. Some may even join you in the restaurant. For me, it was a German guy and two Russian hookers cursing each other for the entirety of the short ride to the office. In the restuarant, it was two drunks inviting themselves to sit with a couple of local female Thai guests and constantly hit on them while they were trying to eat breakfast until the girls started screaming at them to shut up. If you're a partier and have your own "moto", this place could be the perfect spot. Otherwise, you could probably do better. Also, the wifi was HORRIBLE. Probably due to the distance of the room from the main office. They charged me 1000 baht (30 dollars) for a late checkout (4PM) as well. The room itself, the staff, the cleanliness, etc. were excellent.
Stayed 6 nights in Jan 2022

10/10 Excellent

Verified traveller

Stayed 1 night in Sep 2020

4/10 Poor

Jeff, Edmonton, CA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was quite disappointed in this resort. I understand they were trying but some things just annoyed me while staying there. On arrival just know that this resort requires 5000 baht CASH deposit. My gf and I weren't carrying a lot of cash and it definitely limited our spending in phuket. Our sea view was covered by buildings and was really disappointing. The room had a kitchen but there were no pots and pans or kitchen supplies to use it. We had to go into town for cheaper meals and getting to and from the room is a bit of a hassle. Luckily they do offer free shuttle service to your room.
Stayed 5 nights in Mar 2020

8/10 Good

michael

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked that it had a pool at every building, mini bar and kitchen. Disliked no dishes in kitchen, distance from Lobby to room and to beach from room.
Stayed 6 nights in Feb 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place to stay beautiful hotel and room was very nice a big will back soon
Stayed 7 nights in Jan 2020

10/10 Excellent

Eliesa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jan 2020

6/10 Okay

Verified traveller

The resort would not call any taxi for you but force you to take those Taino
Stayed 5 nights in Jan 2020

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
The first room we had was very basic. Cheap and nasty furniture and no blinds or sheer curtains for privacy. There were guests from other rooms able to walk right in front of our window as there are no dividers on the pool access veranda. No privacy. Bathroom was like a dungeon. Views fabulous of Patong bay. You need to get transport from reception to access rooms as they are up very steep hills. We complained and were moved to another room on the other side of the complex. This was much nicer but did not have the views. Breakfast was great. Not much around and you need the shuttle to get to the centre. This finishes at 8:30 and a taxi cast 300 baht each way. Staff were friendly but I would not stay here again.
Stayed 9 nights in Dec 2019

8/10 Good

Verified traveller

Stayed 5 nights in Jan 2020