Upon our arrival the initial check-in was done efficiently. However when we were taken to our room, it was located on the 3rd floor, with NO elevators and the distance from the main office, dining area, was a great distance. This required a supplied Buggie cart. We were reallocated another room only to find that this room was even further away, was not what we had paid for , a premier Deluxe room and had amenities issues.
After a discussion with the Manger the next day, we were reallocated another room, junior suite, which in itself, was adequate. There were issues with this room, these being: the bed was Too hard and the internal bedding reinforcement/springs was very uncomfortable. The television in the room was too small given the size of the room and that there was no seating. There was another issue with the television channels, the fact that there was only (3) English channels and these were only news channels is totally unacceptable for a supposed 5 star hotel/resort. The breakfast was limited, very rarely changing and did not cater for those with special needs.
Overall the resort is TOO big and would pose an issue at the "high" season with the limited dining area.
However, the staff that we interacted with were very typical Thai, very friendly and would do what they could to make you feel welcome.