4/10 Poor
Nicola
Travelled with family
13 Nov 2023
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The hotel is in the middle of office blocks and flats so has very limited facilities around it. We were two females so we did not feel safe to be wandering around at night looking for places to eat and drink. The room was small but clean. The beds were comfortable. The small heater and air con didn’t worked so we had to get in bed if we were cold. My main complaint about this hotel was the staff. Not a single member of staff working in the hotel wore a badge or uniform to alert people staying there to who they were. It just happened to be that they were the only ones behind reception. Most of the staff were ignorant and took all their time to acknowledge you. The only friendly staff were on check in and check out but unfortunately our experience of staying here had already been tarnished by the hotel staff aside of these times. My main complaint is lack of clarity with the eating and drinking facilities with the restaurant attached, Breakfast was delicious but aside from this it was only open twice for lunch, dinner and drinks twice in our 5 night stay Thursday to Tuesday. It states this on the website but you have to look carefully to find this information. Eating out was not a massive problem for us, but having access to drinks facilities was a big problem. There are no drinks making facilities in the rooms and hotel staff are not there to provide drink. I had a heated discussion about this with a staff member which made the rest of the stay very difficult.
Nicola
Stayed 5 nights in Nov 2023