2/10 Teruk
Radion
29 Jun 2025
Tidak sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
We were supposed to stay at this hotel for 5 nights (June 25–30) but had to leave immediately after checking in because the room was completely uninhabitable.
Upon entering the room, we found cockroaches, the cleanliness was extremely poor, and the overall condition of the room was nowhere near what was shown online. The neighborhood was also shockingly unsafe — it felt threatening even during the day, and definitely not a place where travelers should feel comfortable staying.
We immediately contacted the hotel through email to report the issue, but received no reply whatsoever. Then we reached out to Expedia, who contacted the hotel on our behalf — only to be told the hotel refuses to offer a refund, despite the health and safety issues we encountered.
This is completely unacceptable. We paid for 5 nights and received zero value, as the conditions made it impossible to stay even one night. The hotel did not offer to move us to another room or show any concern about the cockroach problem or the unsafe environment.
We travel often and have never had to walk out of a hotel before — this was a first, and we’re shocked this property is even listed on Expedia or any reputable platform.
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Avoid this hotel. It is not safe, not clean, and the management does not take responsibility.
Radion
Menginap 2 malam pada Jun 2025