My trip was a last minute getaway due to a death in the family. After booking the room via hotels.com I went back and started reading the reviews, by the time we made it to the hotel I was extremely worried that we would be staying in a roach infested place. However, our room had no bugs what so ever. The young lady at check in was very nice and helpful. She explained that our room was not ready for check in but we could have a different set up which was fine. After getting into our room on the 4th floor and checking it out we were pleased with it, we did notice a list on the counter telling us what items were provided and that we would be charged if they were missing so my husband made sure that night to let the gentleman at the front counter know that some of the items on the list were not in our room and he didn't want us to be charged for them. The gentleman just shook his head ok. After coming back to the room Friday night we realized that our AC was not cooling the room down like we thought it should, we had the air on 60 and we were still hot (my house stays on 72 and we are cool). The next morning we got up to leave and noticed we did not have a do not disturb sign so we told the gentleman (same from night before) at the front desk to please tell the cleaning crew not to enter our room, he stated that he would notate it and let them know. Needless to say when we came back we realized that they had come into our room. Will not be going back ever!!!