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"Great stay. About 15-20-minute walk to city walk which is an entry going to both parks (USO & IoA). Got a great room with the view towards Universal and close to the elevator. Helpful for a handicapped person. Loved the gym & heated pool | outdoor hot tub | spa. Staff members are friendly and helpful. Housekeeping is great. They don't bother you when you don't want your room cleaned yet when you get out. We keep the room relatively clean and put our bagged trash outside. The only thing that needs more work: kindly ensure the toiletries are at least filled even halfway. I did not like that I kept pumping in the middle of my bath and nothing is coming out of the shower gel on the FIRST night of our 5D stay. I could have prepared my own. Overall, it was great. The transportation staffs were very helpful and friendly. Thank you. "

"Very friendly check in agent, process was very easy understood and sympathetic to our needs. Room very clean and well appointed ."

"Room was amazing. Staff was very pleasant"

"Room was clean. Staff were respectful and friendly"

"Swimming pool was cleaned and enjoyable. Staff were very friendly and warming. I really loved this place. My kids enjoyed every single thing. "

"It is close to all the action and the rooms were great v"

"good"

"Excellent "

"yes"