On the beach, white sand, beach towels, surfing

Reviews of Hilton Garden Inn Orange Beach Beachfront

3 out of 5
Hilton Garden Inn Orange Beach Beachfront
23092 Perdido Beach Blvd, Orange Beach, AL

Reviews

8.4

Very good

Rating 10 - Excellent. 528 out of 1000 reviews" "
Rating 8 - Good. 273 out of 1000 reviews" "
Rating 6 - Okay. 77 out of 1000 reviews" "
Rating 4 - Poor. 79 out of 1000 reviews" "
Rating 2 - Terrible. 43 out of 1000 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Julia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A last minute trip to rest turned into a lot of rest and a nice view of the Gulf. Would recommend.
Stayed 2 nights in May 2024

10/10 Excellent

Shirley

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff Ms.Page, Ms.Tameka, Mr. Reggie, Ms. Jamie, Ms. Katie, Mrs. Andrea and her husband the Chef. Everyone was so very pleasantly nice and eager to make our stay a wonderful time to remember. Our Room was a little dated but very nice and clean. We most certainly will stay here again and recommend this Hilton to our friends.
Stayed 3 nights in May 2024

4/10 Poor

Iliana, Collierville

Disliked: Staff & service
I did not like that when I called the hotel directly ahead and asked about my room the woman that answer made me feel that I was stuck with the room I got because I made through Expedia !! She was not helpful at all and her answer was to give a room for triple the price also the lady that helps you at the breakfast Buffett was very rude
Stayed 3 nights in May 2024

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean & the staff was very helpful & friendly!
Stayed 1 night in May 2024

8/10 Good

Corey

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty area and nice view
Stayed 1 night in May 2024

8/10 Good

Christiaan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stsff and view . 8.0
Stayed 2 nights in May 2024

4/10 Poor

Rickey

Travelled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Let me start by saying the staff was very nice and accommodating. They fixed every issue i had. With that being said i had a lot of issues. First i was placed in a room with a musty smell that hit you as soon as you hit the door. Come to find out the floor was super wet to the point you couldn’t walk without shoes. I was placed into another room two queen beds instead of a king. Not going to complain i can live with that. They say they didn’t have any other rooms available. The issue comes when you put me beside the pool when i booked a hotel away from it so i can can peace a quiet. Of course we couldn’t fix that. Also the covers were super short to the point i couldn’t cover my feet. Last but not least the maid walked in for Check out at 8:45 am while me and my wife were naked. Not a knock or nothing. Listen people it was 8:45 in the morning. Why?????
Stayed 2 nights in May 2024

10/10 Excellent

Nathaniel

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in May 2024

8/10 Good

Sheldon

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Situated right on a beautiful white sand beach, many excellent choices for great food within 2 miles. What’s not to love?
Stayed 1 night in May 2024

10/10 Excellent

Michael

Liked: Cleanliness, amenities
Very nice
Stayed 1 night in May 2024

8/10 Good

Greg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

April

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the stay. The breakfast buffet was everything. Definitely will be back.
Stayed 2 nights in Apr 2024

8/10 Good

Lynette

Travelled with partner
Liked: Cleanliness, staff & service
Very helpful and friendly staff!
Stayed 1 night in Apr 2024

2/10 Terrible

Jonathan

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Run down property! Do not stay here
Stayed 1 night in Apr 2024

10/10 Excellent

Jodi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Nancy

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and accommodating staff. Allowed for early check in. Our only complaint was the spa jets weren’t working.
Stayed 4 nights in Apr 2024

8/10 Good

Monica

Stayed 2 nights in Apr 2024

8/10 Good

Nazim

Travelled with family
Liked: Staff & service, property conditions & facilities
It is in natural place . I like it
Stayed 3 nights in Apr 2024

8/10 Good

Dan

Travelled with family
Liked: Cleanliness, staff & service
Wonderful staff, property is outdated but clean. 4 stars overall
Stayed 4 nights in Apr 2024

8/10 Good

TAMMY

Travelled with partner
Because we booked thru Expedia we had to wait for our room. Plus the mattress in the room had huge body dips in it. The hot tub was clogged and dirty
Stayed 1 night in Apr 2024

10/10 Excellent

Merry

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly and helpful staff. Breakfast very 😋 delicious. Very professional to reassure a safe and secure stay! Yes I would recommend this Hotel for well enjoyment.
Stayed 2 nights in Apr 2024

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Great experience
Stayed 4 nights in Apr 2024

8/10 Good

Davina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything here is great….except the beds are super hard. Will stay again when in town just for a night but would stay longer if beds were comfortable. Staff is very friendly!
Stayed 1 night in Apr 2024
Response from Alex on 26 Apr 2024
Thank you for the feedback! We're glad you enjoyed everything except the bed firmness. We'll definitely consider guest feedback on mattress comfort. We hope you'll stay with us again – perhaps next time for a longer visit on a plusher bed!

10/10 Excellent

victor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
quit an clean
Stayed 2 nights in Apr 2024
Response from Alex on 26 Apr 2024
Thank you for taking the time to leave this review! We are so glad you had a good stay! Thank you for choosing us and we hope we have the privilege of welcoming you back in the future for another unforgettable stay!

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great, the staff was nice. I wish we could have stayed longer.
Stayed 2 nights in Apr 2024
Response from Alex on 26 Apr 2024
Thank you for taking the time to leave this review! We are so glad you had a good stay! Thank you for choosing us and we hope we have the privilege of welcoming you back in the future for another unforgettable stay!

4/10 Poor

Kathy

Travelled with group
Disliked: Staff & service
By the third day we had to ask and ask for towels, toilet paper trash bags.
Stayed 2 nights in Apr 2024
Response from Alex on 24 Apr 2024
Thank you for your recent stay at our hotel. We appreciate you taking the time to share your feedback, particularly about the beautiful location. We strive to provide a comfortable and convenient experience for all our guests, and we sincerely apologize that we fell short in this regard. We are disappointed to learn that you had to repeatedly request towels, toilet paper, and trash bags during your stay. This is absolutely unacceptable, and it falls below the standards we set for ourselves. We are currently investigating why these essential supplies were not replenished in your room as they should have been. We will be using your feedback to improve our housekeeping procedures and ensure this doesn't happen again. We hope you will give us another chance to demonstrate the high level of service we strive to provide.

8/10 Good

Kristen

Stayed 1 night in Apr 2024

10/10 Excellent

Breisha

Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
Property was located right on the beach. Room smelled moldy!
Stayed 1 night in Apr 2024
Response from Tori on 23 Apr 2024
We're glad to hear that you appreciated our property's beachfront location. However, we apologize for the inconvenience caused by the moldy smell in your room. Our team strives to maintain clean and comfortable accommodations for all guests, and we regret that we fell short of your expectations in this regard. Your feedback is valuable to us, and we will address the issue promptly to ensure that future guests do not encounter similar problems. If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to reach out to us. We hope to have the opportunity to welcome you back for a more enjoyable experience in the future.

8/10 Good

Kyara

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I liked everything
Stayed 1 night in Apr 2024
Response from Tori on 23 Apr 2024
Thank you for your rating! We appreciate your feedback and are glad to see that you had a positive experience during your stay. If you have any additional comments or if there's anything specific you'd like to share about your visit, please feel free to reach out. We're here to ensure that your future stays continue to meet your expectations. We hope to have the pleasure of hosting you again soon!

4/10 Poor

Omana

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Very old and needs updating.
Stayed 2 nights in Apr 2024
Response from Alex on 24 Apr 2024
Thank you for taking the time to share your recent stay at our hotel. We appreciate your feedback, especially regarding the overall condition of the hotel.We understand your comment about the hotel needing updates. We are constantly evaluating our facilities and guest feedback plays a vital role in that process. While we may not be the most modern hotel, we strive to provide clean, comfortable, and well-maintained accommodations for our guests. We apologize if the overall feel of the hotel fell short of your expectations. Your feedback would be helpful as we prioritize future renovations. Thank you again for your feedback. We look forward to welcoming you back in the future, hopefully to an even more improved hotel.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Apr 2024
Response from Alex on 24 Apr 2024
Thank you for taking the time to leave this rating! If you have any additional comments or feedback you would like to share, please feel free to do so. We hope to have the pleasure of welcoming you back in the future! Thank you for choosing us!

10/10 Excellent

Jessica

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was easy to go to the beach and me and my family enjoyed the peaceful atmosphere.
Stayed 1 night in Apr 2024
Response from Tori on 23 Apr 2024
We're delighted to hear that you and your family enjoyed the peaceful atmosphere and the easy access to the beach during your stay with us. Providing a serene environment for our guests to relax and unwind is always our goal, and we're thrilled that you were able to experience just that. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back for another wonderful stay in the future!

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Tori on 23 Apr 2024
Thank you for your rating! We appreciate your feedback and are glad to see that you had a positive experience during your stay. If you have any additional comments or if there's anything specific you'd like to share about your visit, please feel free to reach out. We're here to ensure that your future stays continue to meet your expectations. We hope to have the pleasure of hosting you again soon!

8/10 Good

Tonya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to the beach. Quiet,
Stayed 1 night in Apr 2024
Response from Tori on 23 Apr 2024
Thank you for your rating! We appreciate your feedback and are glad to see that you had a positive experience during your stay. If you have any additional comments or if there's anything specific you'd like to share about your visit, please feel free to reach out. We're here to ensure that your future stays continue to meet your expectations. We hope to have the pleasure of hosting you again soon!

8/10 Good

Katherine

Travelled with family
Liked: Cleanliness, staff & service
Fitness Center was inadequate. Two treadmills and a stationary bike and may weights missing. No towels any of the three mornings I attended.
Stayed 3 nights in Apr 2024
Response from Alex on 24 Apr 2024
Thank you for taking the time to share your recent stay at our hotel. We appreciate your feedback, especially regarding the shortcomings of our fitness center. We sincerely apologize that the fitness center did not meet your expectations. Two treadmills, a stationary bike, and missing weights fall short of the experience we strive to provide our guests. We understand how frustrating it must have been to find a lack of towels during your visits as well. We are committed to offering a well-equipped fitness center for our guests. Based on your feedback, we will be reviewing the equipment in the fitness center and taking steps to address the following. We will be evaluating the need for additional treadmills, bikes, and a wider variety of weights to better serve our guests. We will ensure there are ample towels available in the fitness center throughout the day for guest convenience. We apologize for any inconvenience this caused you during your stay. We hope you'll give us another chance in the future to experience the improvements we are making. Thank you again for your feedback.

10/10 Excellent

Crystal

Stayed 1 night in Apr 2024
Response from Tori on 23 Apr 2024
Thank you for your rating! We appreciate your feedback and are glad to see that you had a positive experience during your stay. If you have any additional comments or if there's anything specific you'd like to share about your visit, please feel free to reach out. We're here to ensure that your future stays continue to meet your expectations. We hope to have the pleasure of hosting you again soon!

8/10 Good

Edward Keith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Alex on 7 Apr 2024
Thank you for taking the time to leave this review! We are so glad you had a good stay! Thank you for choosing us and we hope we have the privilege of welcoming you back in the future for another unforgettable stay!

10/10 Excellent

Deidre

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ill be back every spring break!!
Stayed 1 night in Mar 2024
Response from Alex on 7 Apr 2024
Thank you for taking the time to leave this review! We are so glad you had a good stay! Thank you for choosing us and we hope we have the privilege of welcoming you back in the future for another unforgettable stay!

10/10 Excellent

Everett

Stayed 3 nights in Mar 2024
Response from Tori on 23 Apr 2024
Thank you for your rating! We appreciate your feedback and are glad to see that you had a positive experience during your stay. If you have any additional comments or if there's anything specific you'd like to share about your visit, please feel free to reach out. We're here to ensure that your future stays continue to meet your expectations. We hope to have the pleasure of hosting you again soon!

8/10 Good

Davina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great little hotel with very friendly staff. Only real complaint is the bed was hard and not comfortable at all and pillows were awful.
Stayed 2 nights in Mar 2024
Response from Alex on 7 Apr 2024
Thank you for taking the time to leave this review! We are so glad you had a good stay! Thank you for choosing us and we hope we have the privilege of welcoming you back in the future for another unforgettable stay!

10/10 Excellent

Tara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from Alex on 7 Apr 2024
Thank you for taking the time to leave this rating! If you have any additional comments or feedback you would like to share, please feel free to do so. We hope to have the pleasure of welcoming you back in the future! Thank you for choosing us!

6/10 Okay

Joseph

Travelled with partner
Liked: Cleanliness, staff & service
Unfortunately, we were not able to relax in the room, because there was too much noise from the pool.
Stayed 2 nights in Mar 2024
Response from Alex on 7 Apr 2024
Thank you for taking the time to leave this review! We are so glad you had a good stay! Thank you for choosing us and we hope we have the privilege of welcoming you back in the future for another unforgettable stay!

10/10 Excellent

Dennis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great and we will come back again
Stayed 2 nights in Mar 2024
Response from Alex on 7 Apr 2024
Thank you for taking the time to leave this review! We are so glad you had a good stay! Thank you for choosing us and we hope we have the privilege of welcoming you back in the future for another unforgettable stay!

6/10 Okay

Ronald

Liked: Staff & service
Stayed 2 nights in Feb 2024
Response from Alex on 22 Mar 2024
Thank you for taking the time to leave this rating! If you have any additional comments or feedback you would like to share, please feel free to do so. We hope to have the pleasure of welcoming you back in the future! Thank you for choosing us!

10/10 Excellent

Carlos

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Staff and Family Friendly… Clean and Easy Access to the Beach
Stayed 2 nights in Mar 2024
Response from Alex on 20 Mar 2024
Thank you for taking the time to leave this review! We are so glad you had a good stay! Thank you for choosing us and we hope we have the privilege of welcoming you back in the future for another unforgettable stay!

4/10 Poor

Chris

Travelled with partner
Liked: Cleanliness
No hot water. Apparently for others too- several people complained at the same time
Stayed 1 night in Mar 2024
Response from Alex on 20 Mar 2024
Thank you for taking the time to leave this review. You’re so sorry that you did not have any hot water during your stay. This is completely unacceptable and we will be looking into the matters further. We are so sorry for the inconveniences you experienced during your stay. We hope to make this up to you in the future. Thank you for choosing us!

8/10 Good

Robin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was nice, it was located on the beach with direct access. Bed was comfortable. I know we could have asked for additional towels, and we only stayed 1 night, but I was surprised to only have 1 towel each. All in all a good place to stay.
Stayed 1 night in Mar 2024
Response from Alex on 11 Mar 2024
Thank you for taking the time to leave this review! We are so glad you had a good stay! We agree with you about the towels, although for a one night stay, we usually provide the minimum amount and will give guests more as requested. Thank you for choosing us and we hope we have the privilege of welcoming you back in the future for another unforgettable stay!

10/10 Excellent

Ying

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Before I give you a PROS and CONs of Hilton Garden Inn @ Orange Beach. I would like to shout out and thank Veronica @ front desk for making our stay a 5 star experience and we’ll definitely be coming back again in the future. PROS: -When we first arrived on our first night for check in, we got checked into the 2nd floor and noticed our carpet was really wet due to not being dried in time because the hotel spot cleans and usually they put an industrial fan to dry it. We let Veronica know at front desk about the situation and she immediately transferred us to a different room. She put us in the 6th floor room that happened to have a better view than 2nd floor and obviously the carpet was dry and normal. - Room was Clean - Water was Hot - They have Shampoo/Body/Hand Soap, I would like to note the ones they provided were actually quite fancy and probably the best ones I’ve seen in any other hotel. They were all full size and not the mini ones so if you happen to not bring any of that you would be totally fine. - Heated Swimming Pool - 2 Hot Tubs - Walk way to the beach was efficient and well maintained. It was easy access. - Yes, you do get towels despite what other reviews say.. I would like to add on that if you happen to see house keeping on your floor while they are working, they are really nice hard working people and when we asked for extra towels, they gave them to us without making it a hassle. CONS: -Parking is $10 per night tax (although, we got complimentary
Stayed 6 nights in Mar 2024
Response from Alex on 11 Mar 2024
Thank you for taking the time to leave this review! We are so glad you had a good stay and had so many pros! We are sorry about your dissatisfaction with the 10 parking. We are glad that you ended up getting complementary parking during your stay. Thank you for choosing us and we hope we have the privilege of welcoming you back in the future for another unforgettable stay!

8/10 Good

George

Travelled with partner
Liked: Cleanliness, staff & service, amenities
We had an issue which we brought to the attention of the staff. They were excellent in their efforts to resolve the problem. We were totally pleased with the final outcome. Bridget was especially helpful to us in the resolution of the problem.
Stayed 2 nights in Mar 2024
Response from Alex on 11 Mar 2024
Thank you for taking the time to leave this review! We are so glad you had a good stay! We are so sorry to hear that you had an issue, but thrilled that our excellent staff was able to resolve the issue. Thank you for choosing us and we hope we have the privilege of welcoming you back in the future for another unforgettable stay!