All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 186 out of 959 reviews" "
10 - Excellent
186
Rating 8 - Good. 313 out of 959 reviews" "
8 - Good
313
Rating 6 - Okay. 219 out of 959 reviews" "
6 - Okay
219
Rating 4 - Poor. 134 out of 959 reviews" "
4 - Poor
134
Rating 2 - Terrible. 107 out of 959 reviews" "
2 - Terrible
107
7.0/10
Cleanliness
7.2/10
Staff & service
6.4/10
Amenities
6.6/10
Property conditions & facilities
6.8/10
Eco-friendliness
Reviews
4/10 Poor
Katie
29 Jan 2024
Disliked: Cleanliness, staff & service
Katie
Stayed 1 night in Jan 2024
Response from Customer Care Team on 30 Jan 2024
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team
Dear Caitlin, we appreciate the awesome rating that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Imperial Inn,Customer Care Team
It was very messy and the courtyard was also disgusting
Travers
Stayed 1 night in Nov 2023
Response from Customer Care Team on 30 Nov 2023
Dear Travers, we're genuinely sorry to learn about your experience during your stay. Your feedback regarding the cleanliness, staff service, amenities, and property conditions is deeply concerning to us. Maintaining a clean and comfortable environment for our guests is a top priority, and it's regrettable that we fell short of your expectations. We take your comments seriously and will handle these issues promptly with our team to ensure immediate improvements. Your feedback is invaluable, and we're committed to providing a much better experience for all our guests. If you're willing to give us another opportunity, we'd like to regain your trust and provide you with a high-quality experience that reflects our standards.Thank you for bringing these matters to our attention.Best Regards,Imperial Inn,Customer Care Team
Dear guest, it's wonderful to hear that you experienced great hospitality during your visit! Providing exceptional service to our guests is our top priority, and we're thrilled that you had a positive experience. If there's anything specific that stood out or any additional ways we can further enhance your future visits, please don't hesitate to share. Your feedback is valuable as we strive to ensure all our guests have a fantastic stay. Thank you for choosing us, and we look forward to welcoming you back for another delightful experience in the future.Best Regards,Imperial Inn,Customer Care Team
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
8/10 Good
Verified traveller
Travelled with group
31 Oct 2023
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Truth
There was mold in the bathroom and almost no water pressure for the shower. The beds were comfy but had small blood stains and a couple of cigarette burns. The parking was free and the front desk personnel was kind and attentive. It is a great location for travelers on a budget. It was also very quiet.
Verified traveller
Stayed 4 nights in Oct 2023
Response from Customer Care Team on 1 Nov 2023
Dear guest, we appreciate your feedback about your stay. We apologize for the issues you encountered with mold in the bathroom and the low water pressure for the shower. These are certainly not up to our standards, and we will work to handle and rectify these concerns to ensure a more comfortable experience for our guests in the future. It's good to know that the beds were comfy and that the front desk personnel provided kind and attentive service. We also appreciate your positive comments on the parking and the quiet atmosphere. If you have any more specific suggestions or if there's anything else you'd like to share or inquire about, please feel free to let us know. Your satisfaction is important to us, and we hope to provide you with an even better stay during your next visit.Best Regards,Imperial Inn,Customer Care Team
I have stayed here several times. Convenient for UC Berkeley. Quiet and safe.
Randall
Stayed 2 nights in Oct 2023
Response from Customer Care Team on 2 Nov 2023
Dear Randall, we're pleased to know you've been a returning guest at our hotel, and we appreciate your positive feedback regarding our location's convenience for UC Berkeley. Our team works diligently to ensure a quiet and safe environment for our guests. We look forward to providing you with more comfortable stays in the future, and if you ever have any particular requests or remarks, please don't hesitate to communicate them. Your satisfaction is essential to us. Best Regards,Imperial Inn,Customer Care Team
6/10 Okay
walter
22 Oct 2023
walter
Stayed 1 night in Oct 2023
Response from Customer Care Team on 24 Oct 2023
Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team
8/10 Good
Maria
22 Oct 2023
Maria
Stayed 2 nights in Oct 2023
Response from Customer Care Team on 24 Oct 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
8/10 Good
algernon
13 Oct 2023
Liked: Cleanliness, staff & service
good motel clean and nice area is ok
algernon
Stayed 1 night in Oct 2023
Response from Customer Care Team on 17 Oct 2023
Dear Algernon, we're pleased to hear that you had a good stay at our motel and that you found it clean. It's great to know that you also found the area to be nice. Your feedback is appreciated, and we look forward to serving you again in the future. Thank you for choosing our motel!Best Regards,Imperial Inn,Customer Care Team
8/10 Good
Karen
8 Oct 2023
Liked: Staff & service
Totally decent place to stay for a night. Not super clean but not super dirty. Quiet. Easy to find.
Karen
Stayed 1 night in Oct 2023
Response from Customer Care Team on 10 Oct 2023
Dear Karen, thank you for sharing your thoughts on your stay. It sounds like you had a decent experience at the hotel, finding it quiet and easy to locate. Cleanliness is an important aspect, so your feedback is valuable. If there's anything more you'd like to share or any specific aspects you enjoyed or didn't like, please feel free to let us know. Your input can be helpful for others considering a stay there.Best Regards,Imperial Inn,Customer Care Team
6/10 Okay
Jill
Business traveller
25 Sept 2023
Liked: Room comfort
Disliked: Cleanliness
Jill
Stayed 3 nights in Sep 2023
Response from Customer Care Team on 27 Sept 2023
Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team
We were allowed to check in early without paying extra, since we came from far away. The rooms were very nice, and had a fridge and microwave. The courtyard was perfect to sit and enjoy coffee and read. There were quite a few nice places within walking distance to go.
Jess
Stayed 1 night in Sep 2023
Response from Customer Care Team on 25 Sept 2023
Dear Jess, thank you for sharing your positive experience! We're delighted to hear that you were allowed to check in early without extra charges and that you found the rooms very nice, complete with a fridge and microwave. It's great that you enjoyed the courtyard for relaxation and had the opportunity to explore nearby places on foot. If you have any more comments or specific requests in the future, please don't hesitate to share. We look forward to welcoming you back for another enjoyable stay. Safe travels, and thank you for your review!Best Regards,Imperial Inn,Customer Care Team
6/10 Okay
Jay
Travelled with partner
21 Sept 2023
Disliked: Staff & service
The cleaning detail for our room was lacking. We only had a quarter roll of toilet paper and only 2 small towels and no shower towels. The website advertises microwave but our room had no microwave. My son who also stayed in his own room was assigned a room with a guest already assigned. He walked in on a lady half dressed. Otherwise not a bad stay
Jay
Stayed 2 nights in Sep 2023
Response from Customer Care Team on 22 Sept 2023
Dear Jay, thank you for sharing your feedback about your recent stay. We sincerely apologize for the issues you encountered during your visit, and we understand your concerns. The lack of proper cleaning and the shortage of essential items like toilet paper and towels are not acceptable, and we're very sorry for this oversight. Rest assured that we will share these issues with our housekeeping team to ensure such problems are not repeated in the future. Regarding the microwave, we apologize if your room did not have one as expected. We will review our room descriptions to ensure accuracy. The situation your son experienced with being assigned a room that was already occupied is extremely concerning, and we deeply regret the inconvenience and discomfort this caused. We will investigate this matter thoroughly to prevent such incidents from happening again. We appreciate your honest feedback, as it helps us identify areas for improvement. We hope you'll consider giving us another chance in the future to provide you with a much better and more comfortable stay. If you have any more comments or concerns, please feel free to share. Safe travels!Best Regards,Imperial Inn,Customer Care Team
Staff was nice, hotel felt comfortable and safe. Liked the courtyard and parking area easy to access.
Mark
Stayed 3 nights in Sep 2023
Response from Customer Care Team on 19 Sept 2023
Dear Mark, thank you for taking the time to share your feedback about your recent stay with us. We're thrilled to hear that you had a positive experience and that you found our staff nice and our hotel comfortable and safe. It's wonderful to know that you appreciated the courtyard and found our parking area easy to access. Creating a welcoming and secure environment for our guests is a top priority, and your comments are a testament to our efforts. If there's anything specific you'd like or any special requests for your future stays, please feel free to let us know. We're here to ensure that your future visits are just as enjoyable. Thank you for choosing our hotel, and we look forward to hosting you again.Best Regards,Imperial Inn,Customer Care Team
6/10 Okay
Leah
17 Sept 2023
Leah
Stayed 1 night in Sep 2023
Response from Customer Care Team on 10 Oct 2023
Dear Leah, thank you for taking the time to rate your recent stay at our hotel. While it is good to hear that you had a reasonable stay, we are sorry for the issues that you encountered that marred your time with us. Please know that we will be looking into this. We appreciate your feedback and we hope to remain your hotel of choice in this area and to give you a better stay on a future visit. Best Regards,Imperial Inn,Customer Care Team
6/10 Okay
michael
15 Sept 2023
Liked: Staff & service
Disliked: Property conditions & facilities
michael
Stayed 3 nights in Sep 2023
Response from Customer Care Team on 19 Sept 2023
Dear Michael, thank you for taking the time to rate your recent stay at our hotel. While it is good to hear that you had a reasonable stay, we are sorry for the issues that you encountered that marred your time with us. Please know that we will be looking into this. We appreciate your feedback and we hope to remain your hotel of choice in this area and to give you a better stay on a future visit. Best Regards,Imperial Inn,Customer Care Team
Dear Tremayne, we're delighted to hear that you had a great experience with our accommodations and found our staff to be friendly. Your feedback is much appreciated, and we look forward to welcoming you back in the future. If there's anything specific you'd like to see or experience during your next visit, please don't hesitate to let us know. Your input helps us improve our services.Best Regards,Imperial Inn,Customer Care Team
The area outside of the property was a bit unsafe but the motel area was pretty secure. The room was nice.
Suzan
Stayed 1 night in Aug 2023
Response from Customer Care Team on 17 Aug 2023
Dear Suzan, thank you for taking the time to share your thoughts. We're glad to hear that you found our motel area secure and that you enjoyed your room. We understand the importance of safety, and we strive to provide a secure environment for our guests. Your feedback is appreciated, and we hope you had a pleasant stay overall. If you have any more comments or suggestions, please feel free to let us know. We look forward to hosting you soon! Best Regards,Imperial Inn,Customer Care Team
I wasn’t very happy with my stay. To start, I requested a handicap accessible room. I put on the 3rd floor and the location had a broken elevator. So I had to carry my handicap 4 year old up 3 flights of stairs. The room looked fine at first glance. But we were surprised to see the floors were filthy. My 4 year old can’t walk, she scoots on her knees. When I went to pick her up I saw that her hands and shins were BLACK with filth. I hurried to give her a bath only to find out the bathroom light was on seizure mode, strobing like crazy, with the worlds loudest fan. It sounded like someone dropped a whole bag of marbles into a blender.
Not very happy and won’t be returning. Happy I only needed to stay there for one night
Mary
Stayed 1 night in Aug 2023
Response from Customer Care Team on 11 Aug 2023
Dear Mary, we sincerely apologize for the series of issues you encountered during your stay, which resulted in a less than satisfactory experience. It's truly unfortunate that your requested accessible room was not appropriately assigned, the cleanliness of the room was subpar, and the bathroom lighting and fan were problematic. We understand the importance of providing a comfortable and suitable environment, especially for those with special needs. Your feedback is essential, and we'll be addressing these matters to ensure improvements are made. We're sorry for any inconvenience caused and hope that you'll reconsider staying with us again in the future, so we can provide a much better experience. Thank you for sharing your insights.Best Regards,Imperial Inn,Customer Care Team
8/10 Good
Antoinette
Travelled with family
1 Aug 2023
Liked: Cleanliness, staff & service, amenities
It is a good little motel with very helpful staff. It is in a great location to travel from, with easy access to all the freeways. They let us leave a car there for 2 days while we went into the City. The beds were very comfortable and clean and the sheets were all cotton, clean and soft. I would stay here again.
Antoinette
Stayed 1 night in Jul 2023
Response from Customer Care Team on 1 Aug 2023
Dear Antoinette, thank you for your kind words and positive feedback! We are thrilled to hear that you had a good experience during your stay at our motel. Our team takes pride in providing helpful and friendly service to all our guests. We are glad to know that our convenient location and easy access to freeways were beneficial for your travel needs. It's also great to hear that you found our beds comfortable and appreciated the cleanliness and quality of our linens. We value your satisfaction as our guest, and we look forward to welcoming you back on your future trips to the area. If there is anything else we can do to make your stay even better next time, please don't hesitate to let us know. Thank you for choosing to stay with us, and we hope to see you again soon!Best Regards,Imperial Inn,Customer Care Team
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
Very friendly and nice staff. Very reasonable.
Looks like it’s been renovated recently.
Very easy access to eatery and supermarkets.
Loved the courtyard and the charming fountain.
The room is cheerfully decorated. A few things here and there, but nothing annoying.
Thomas
Stayed 3 nights in Jul 2023
Response from Customer Care Team on 18 Jul 2023
Dear Thomas, thank you for your positive feedback! We're delighted to hear that you enjoyed your stay and appreciated our friendly and accommodating staff. It's great to know that our recent renovations and cheerful room décor added to your overall experience. We're also pleased that our convenient location made it easy for you to access nearby eateries and supermarkets. We value your feedback and will continue to make improvements to ensure a pleasant stay for all our guests. We hope to welcome you back again in the future!Best Regards,Imperial Inn,Customer Care Team
Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.Best Regards,Customer Care Team
Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.Best Regards,Customer Care Team
Just needed an overnight stay for a concert I went to at Berkeley. Location was great and the room was clean with no weird smell. Room is quiet.
Verified traveller
Stayed 1 night in Jun 2023
Response from Customer Care Team on 18 Jun 2023
Dear guest, thank you for choosing our hotel for your overnight stay and for sharing your positive experience. We're glad to hear that our location was convenient for your concert in Berkeley and that you found the room clean and free of any unpleasant smells. It's great to know that you also enjoyed a quiet environment during your stay. We appreciate your feedback and are delighted that you had a comfortable and enjoyable experience with us. Should you need any further assistance or have any special requests, please don't hesitate to reach out to our staff. Thank you again for your feedback, and we hope to have the opportunity to serve you again in the future.Best Regards,Imperial Inn,Customer Care Team
Dear Tan, thank you so much for taking time out of your busy schedule to review us. We are delighted with your decision to stay with us, and we are glad that you liked the cleanliness. We are very particular about the overall cleanliness and hygiene, and hence, we are happy with your praise. We highly appreciate your decision to select us, and we have thoroughly enjoyed hosting you. We look forward to hosting you soon! Best Regards,Imperial Inn,Customer Care Team
Dear Kim, thank you so much for taking the time to share your kind comments. It is bound to put a smile on our faces for the rest of the day! It was a pleasure to have you. The entire staff is delighted that we could make your stay so wonderful. We hope you do provide us with the pleasure of hosting you again. Best Regards,Imperial Inn,Customer Care Team
The staff was very professional. The location was ok. It was safe. Parking was great. Room was clean. No problems encountered. Convenient to UC Berkeley with a car.
Randall
Stayed 1 night in May 2023
Response from Customer Care Team on 15 May 2023
Dear Randall, thank you so much for taking the time to share your kind comments. It is bound to put a smile on our faces for the rest of the day! It was a pleasure to have you. The entire staff is delighted that we could make your stay so wonderful. We hope you do provide us with the pleasure of hosting you again. Best Regards,Imperial Inn,Customer Care Team
Dear Randall, we are delighted that you enjoyed your recent stay with us. Our primary aim is to provide our guests with the best possible experience and we feel glad to be able to provide you with one. We look forward to welcoming you back when you are next in the area. Thank you so much for your review!Best Regards,Imperial Inn,Customer Care Team
Very fresh feeling to the rooms. Very close to transit for BART and AC.
Eireann
Stayed 1 night in Apr 2023
Response from Customer Care Team on 24 Apr 2023
Dear Eireann, thank you so much for your feedback. We are delighted that you had such a pleasant stay and appreciate you for choosing to stay with us. We look forward to welcoming you back when you are next in the area. Best Regards,Imperial Inn,Customer Care Team
8/10 Good
Verified traveller
21 Apr 2023
Liked: Cleanliness, staff & service, room comfort
Superb customer service
This stay was a mix of good and so-so but mostly good. The friendliness and helpfulness of the staff was excellent. Totally fulfilled my requests. There was no microwave in my room but one was placed once I asked for it. Bed was comfy in a fairly quiet room. Plenty of parking during my stay. Once again the staff was excellent. i would stay here again.
Verified traveller
Stayed 3 nights in Apr 2023
Response from Customer Care Team on 24 Apr 2023
Dear guest, thank you so much for your valuable feedback. We are delighted to know that you enjoyed your stay with us and liked our customer service. We always make sure to serve our guests to the best of their abilities and hence it feels great to be acknowledged for the hard work that we put in every day. Your kind words will be a great source of motivation for all of us and it's bound to make us smile. We look forward to hosting you soon!Best Regards,Imperial Inn,Customer Care Team
Overall it was an ok stay. The furniture has lots of stains, the area was a bit concerning, the floor wasn’t properly mopped/cleaned.
Jennifer
Stayed 3 nights in Apr 2023
Response from Customer Care Team on 24 Apr 2023
Dear Jennifer, thank you so much for your valued review. While we are happy with your decision to stay with us, we feel disappointed for failing to blow it out of the park for you. We are disappointed to know about your experience and impression of us. We always strive to serve our guests to the best of our abilities and provide them with a memorable experience. However, we seemed to have failed this time in this particular endeavor and we sincerely apologize. We will surely highlight this issue to our housekeeping staff and take steps to avoid such instances in the future. We wish you had brought this to our notice earlier as this would have helped us find a better alternative. We hope you will give us another opportunity to host you and improve your experience. Best Regards,Imperial Inn,Customer Care Team
Thank you for taking the time to rate your recent stay at our hotel. We are thrilled that you had a great stay, and we hope to welcome you back again soon! Best Regards,Customer Care Team
The water was cut off with little warning. The furniture didn't appear to be clean and corners of the room were filled with dust and debris from previous guests. Do not recommend.
Victor
Stayed 6 nights in Mar 2023
Response from Customer Care Team on 13 Mar 2023
Dear Victor, thank you so much for your review. While we are happy that you stayed with us, we are disappointed for failing to blow it out of the park for you. We sincerely apologize for the issues encountered by you during your stay with us and we promise to take adequate steps to deal with them accordingly. We look forward to hosting you soon!Best Regards,Imperial Inn,Customer Care Team
Horrible got my car broken into within three hours after my check in
Luis angel
Stayed 2 nights in Jan 2023
Response from Customer Care Team on 14 Feb 2023
Dear guest, thank you so much for taking time out of your busy schedule to review us. While we are happy that you chose to stay with us, we are disappointed to hear about your unfortunate impression and experience with us. This is a serious issue highlighted by you, and we will take steps to ensure this does not reoccur. We will review your comments in detail and make changes wherever possible in improving ourselves to ensure a better experience for our future guests. We hope you will give us another opportunity of serving you. Best Regards,Imperial Inn,Customer Care Team
4/10 Poor
Jane
21 Jan 2023
Disliked: Cleanliness, staff & service, amenities
So the room is nicer than you'd think it'd be based on the outside, and I really wanted to like it but the most important piece of furniture- the bed- was too hard and very smelly (the pillows stank as well) like sour BO. I couldn't sleep!
Jane
Stayed 2 nights in Jan 2023
Response from Customer Care Team on 23 Jan 2023
Dear Jane, thank you so much for your review. While we are happy that you stayed with us, we are disappointed that we did not blow it out of the park for you. We take upkeep and cleanliness very seriously and, we will look into your claims with utmost sincerity. We wish you had brought this to our notice during your stay as this would have helped us find a better experience. We will look into the issues raised by you and discuss this with our management regarding the possibility of taking the necessary steps to avoid such incidents from reoccurring. We look forward to serving you again. Best Regards,Imperial Inn,Customer Care Team
8/10 Good
Verified traveller
12 Jan 2023
Liked: Staff & service, room comfort
Verified traveller
Stayed 1 night in Jan 2023
Response from Customer Care Team on 13 Jan 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
If you just need somewhere conveniently located to sleep, it works. Clean towels were available on request, microwave, and fridge. I just found it not to be very clean, mold in bathroom, no daily housekeeping service, blood stain on the bedsheet.
Verified traveller
Stayed 4 nights in Nov 2022
Response from Customer Care Team on 23 Nov 2022
Dear guest, thank you for sharing your experience with us. We are delighted to know that you enjoyed your stay with us and the location was convenient for you. However, we sincerely apologize for the state of the bathroom. Our staff usually checks and cleans every room thoroughly. But it seems that they have failed to do so. We will surely highlight this to the staff and make sure that such instances can be avoided hereafter. We would love the opportunity to redeem ourselves with you, should you choose to stay with us again.Best Regards,Imperial Inn,Customer Care Team
Dear Terry, thanks for your positive feedback and generosity with that rating. We are pleased to know that your time with us was great, and we hope we have the pleasure of hosting you soon. Best Regards,Imperial Inn,Customer Care Team
staff was incredibly friendly and the area was nice and walkable from bart station.
Andrew
Stayed 3 nights in Sep 2022
Response from Customer Care Team on 7 Oct 2022
Dear Andrew, thank you so much for your valued feedback. We are delighted to know that our staff were friendly and helpful to you. We always strive to serve our guests to the best of our abilities and hence it feels great to be acknowledged for the hard work that we put in every day. Your kind words will be a great source of motivation for all of us and it's bound to make us smile. We look forward to hosting you soon!Best Regards,Imperial Inn,Customer Care Team
8/10 Good
KIMBERLY
Travelled with family
30 Sept 2022
Liked: Cleanliness, staff & service, amenities
The place looks like an apartment building. But overall place was decent. The lady who attends us was friendly no inconvenience giving us the keys to the room. Room looks clean with two bed. Only issues with bed that they were squeaky but comfy to sleep on it.
KIMBERLY
Stayed 1 night in Sep 2022
Response from Customer Care Team on 3 Oct 2022
Dear Kimberly, we are glad that your review reflects a positive impression of us from your recent stay here. We are equally pleased to have the opportunity to host you and, we look forward to having you back with us soon. Thanks!Best Regards,Imperial Inn,Customer Care Team
6/10 Okay
Tamesha
Travelled with family
26 Sept 2022
OK stay don't think I'll be back.
I didn't getI didn't get the room I paid for, This facility has no elevator my my toilet was broken and no iron in my room and no hangers for the clothes. The Room was quiet And if you're just looking for a place to lay your head no frills then this is the spot for you.
Tamesha
Stayed 2 nights in Sep 2022
Response from Customer Care Team on 27 Sept 2022
Dear Tamesha, thank you so much for taking time out of your busy schedule to review us. Your feedback makes us happy and, we are delighted to hear about your impression and experience with us. However, we appreciate you for highlighting these issues and, we will take steps to ensure such experiences do not reoccur. We apologize for failing to fulfil your expectation, and if we were made aware of this, it would have helped us provide you with a better experience. We hope to remain your hotel of choice in this area and to give you a better stay on a future visit.Best Regards,Imperial Inn,Customer Care Team
2/10 Terrible
Manoj
24 Sept 2022
Manoj
Stayed 1 night in Sep 2022
6/10 Okay
Kelly
9 Sept 2022
Liked: Staff & service
Kelly
Stayed 3 nights in Sep 2022
Response from Customer Care Team on 13 Sept 2022
Thanks for choosing to stay with us and for your review, we really appreciate it! We're glad to read that you enjoyed your stay with us overall, but we really want you to love your stay with us. Please do let us know if there is anything we can do to make your next stay even better. We hope that you will give us a chance to make your stay just perfect! Thanks again.Best Regards,Customer Care Team
Everything was broken: toilet paper holder, hair dryer holder, bathroom door didn't close, thing like vents not replaced.
Found a used condom outside our door first night.
Non-responsive owners. Tried tt scam me out of our last night payment when we decided to leave early. Criminal!
Dear James, thank you so much for your valuable feedback. While we are glad that you chose to stay with us, we are disappointed to hear about your experience. We sincerely apologize for the issues related to the noise made by the neighbors. We understand that staying in such a noisy environment can be a trying experience. You would be pleased to know that we are planning on imposing certain steps to avoid such instances in the future, and the next time, when you are here, you would be able to experience a quieter ambience. We hope you give us another opportunity to redeem ourselves and provide you with a better experience. Best Regards,Imperial Inn,Customer Care Team
2/10 Terrible
tae
Business traveller
24 Jul 2022
Disliked: Cleanliness, staff & service
tae
Stayed 1 night in Jul 2022
Response from Customer Care Team on 25 Jul 2022
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.
Best Regards,
Customer Care Team