Search Resorts in Northwest Houston

"The room had one towel, one hand towel. The room I booked was a 2 bed room. Everything else had sets of 2. Cups, coffee etc. when I tried to call the desk the phone didn’t work. Went downstairs to find the person manning the desk doesn’t have access to towels as well as the cleaning people went home for the day. I was told to check the pool area for extra towels only to find a bunch of dirty towels everywhere. The guy was able to get towels from another room and give me. This happened pretty much every day for my 3 day trip. The room wasn't cleaned when I asked for new sheets they just reused the same sheets(makeup stain on the pillow case). My mom got Keurig sickness from a dirty keurig in the room. When we ask the cleaning lady for new cups not only did she have her AirPods in but she told us to clean them in the bathroom sink…When I told her the cups were dirty and we wanted new ones she sighed took the cups and came back maybe 5 minutes later with thanked her and she said yep and walked away. Last day im on a different floor to use the ice machine (only levels 5 and 7 had them) the elevator opened partially while still in the elevator I hit the emergency button. No one came my mom and I had to push/pull the doors open. After telling the manager everything she refunded us for just a day. The guy manning the desk overnight did his best with what he had even though he didn’t have the tools for success and he was very nice. They only got 3 stars for the pool alone."

"Great "

"The hotel was beautiful but the room had small ants behind bed. I asked to be moved to a different room she moved me to the 2nd floor after requested for 3rd floor. I moved to the 2nd floor and it sounded like a stampede was above my head and ut was for hours. I would definitely go back but 3rd floor only. Breakfast was great amongst other hotels."

"The jacuzzi didn’t work. There were no weights in the wait room. It felt barebones and not well kept. Coffee was decent ;)"

"Roaches. Staff absent most of the time, which is bizarre given they can see you at the counter when they are in the back talking on the phones."

"Everything was perfect "

"Great staff"

"My room was missing a full size mirror. "

"The parking lot was very well lit for safety. The sign at the entrance says you need your room key after 10 pm but that was not the case. Saw some sketchy individuals come in after 10 pm that you know were not staying there. Strip club was just across the street so wasn’t crazy about that… The bed was very hard. My wife and Did not sleep well those nights. They need to invest in bed toppers to make it more comfortable. The breakfast was good and fresh. Although it was well kept and clean we will not be staying there again."