Hotel Spa di Bahagian Timur Laut

"The hotel doesn't feel crowded even though there are a lot of guests, and the location next to the zoo is perfect for family holidays and staycations. Staff are kind, warm and patient. This hotel is especially kid-friendly. Housekeeping even provides kid-sized toothbrushes and room slippers. The breakfast is also superb with great buffet spread. Drinks wise -- good coffee and alcohol for the adults, and delicious chocolate milk and a chocolate fountain that wows the kids. The only small blip...

"We had lost our valuable pair of shoes in a bag during the during the checkout. Not effective follow ups by hotel managament after few calls and re-visit to hotel. Disappointed the complaint not addressed and just by "Not Found", is not something acceptable to this type prestigious hotel."

"Clean refurbished room. Complimentary spa usage."

"Room was ok. Breakfast ok. Building work next door so a lot of noise during daytime. Pool only ok. "

"The whole complex is excellent, with great facilities, particularly the pool, the restaurants and the rooms. The staff are also very helpful "

"Beautifully appointed and designed hotel. Spacious room and great bathroom.Plenty of fast lifts. Near shopping malls and easy to get buses to other destinations. Courtesy taxi only travelled up to 1.5 km so wasn’t much use really. Generally staff lovely special mention to Aileen, Angel, Lynda and Saga!"