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"amazing time"

"Moon Palace was an awesome space to spend our spring break. There were activities for everyone in the family. My kids loved the 24-hours room service. There was always something to do and some place to eat. We had no issues with booking dinner reservations. All the restaurants had great food. We loved the various selections. This experience was worth it. "

"We were at Ocean Eden for four luxurious nights. The property is beautiful, the food is delicious, and the drinks are plentiful. We particularly enjoyed dinner at the following restaurants: the Blue Moon Restaurant, the Steakhouse Restaurant, the Red Snapper, and Sugar Cane. Breakfast and lunch at the Marlin Restaurant were delightful and far less crowded. A cold front moved in after our first night bringing up a huge amount of seaweed, making the beach area essentially unusable for a few days, but the views were still amazing. The pool is the drawing point, so if you are a big beach fan, this may not be the place for you. There was live music each evening, and the sports bar is a fun spot. We would certainly come back again. "

"This resort is super clean and the food is amazing. The rooms are gorgeous with a beautiful view. It’s an open layout so you get to see the beach as soon as you enter the resort. There’s also a lot of activities for the children to enjoy. I did not like that we were there for a week, tried going to the à la carte restaurants at different times and every time there was an hour wait. However, the buffet did not have a wait and the food was delicious. Also, I do not feel like it was all inclusive as there is a charge for room service (even if you generously tip) and there is a charge for the VR games for the kids. We also got the swim up pool with our room. The view was great but, the water was always cold. So although they say you can get in 24hours, it’s too cold to enjoy."

"Customer service was great!! Big up Toni-Ann at check in. Need more cleaning staff to main the the rooms and ensure check in time is ontime, I’m not sure if it’s because of the impact of the storm Mellissa that had impacted Jamaica , they are still working to get back on business. Because our phone and tv wasn’t working and little to no effort was made to approach the issue. Limited options at the bar, cocktail wasn’t cocktailing "

"Very nice place . Would come again ."

"Property is beautiful but i did not enjoy my stay. Main pool was closed for half of my stay. Staff wasnt really friendly. Excellence club doesnt get you any perks; Everyone can access the “private” beach and pool. I booked the Excellence club suite with the swim-up pool, they dont bring drinks to the swim-up. After calling the service desk a few times I was finally told they dont offer that service and that I would have to leave my room to get a drink like everyone else. Getting a drink was hard anywhere in the resort. Room service always took longer than an hour. Gift shop prices are outrageous. Every restaurant has a dress code and its strictly enforced. I recommend Magna and Jerk Hut for lunch and dinner. "

"We enjoyed the pool area lot. Beach was cleaner than expected. Staff was polite at times and sometimes they did not care about you at the buffet and restaurant. Do not sign up for H10 promotion event, it is a scam to get you to sign up for their membership and will be a waste of your time. Do not go to the local shops at beachside, it felt unsafe with people doing drugs and smoking. Food was good most of the days with vegetarian options at the buffet. La Locanda was the best Italian restaurant, we ended up eating there twice. Thali was okay, the quantity of food was minimal, and the service was really bad. Would definitely recommend to other people. "

"Staff needs to be a bit more hospitable "