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Reviews of Hilton Jiuzhaigou Resort

4.5 out of 5
Hilton Jiuzhaigou Resort
Zhangzha Town, Jiuzhaigou County,, Aba Autonomous Prefecture, Ngawa Autonomous Prefecture, Sichuan

Reviews

9.2

Wonderful

Rating 10 - Excellent. 6 out of 10 reviews" "
Rating 8 - Good. 4 out of 10 reviews" "
Rating 6 - Okay. 0 out of 10 reviews" "
Rating 4 - Poor. 0 out of 10 reviews" "
Rating 2 - Terrible. 0 out of 10 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

8.0/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

Sant

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a good experience.
Response from AMY on 15 Apr 2024
Thank you for your recent stay at Hilton Jiuzhaigou Resort. I hope you found a world of style, service and connections during your stay, and that you felt the freedom to truly be yourself when you were with us. Thank you for your business, and I hope to see you again soon.

10/10 Excellent

Ling

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort with very friendly and considerate staff.
Stayed 2 nights in Jan 2024

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay
the hotel is still very new and still being built. Everything is super clean. Staff is very helpful and friendly too.
Stayed 2 nights in Jul 2017
Response from Arvin Wang on 17 Jul 2017
Dear Anonymous, Warm greeting from Hilton Jiuzhaigou Resort, It is a pleasure to see that you enjoyed your stay with us. All of us at Hilton are passionate about hospitality and we hope to see you again soon. Sincerely, Arvin Wang Sales Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good choice.
The hotel is new and the rooms are comfortable and quite luxurious. The buffet restaurant is a nice environment but the breakfast/dinner food standard was just ok. Staff were good and spoke English. The only real downside to the hotel is that the local area is pretty much a building site, but this won't bother you too much as you can take a taxi easily to Jiuzhaigou.
Stayed 3 nights in Jun 2017
Dear Guest， Warm greeting from Hilton Jiuzhaigou Resort，And thank you very much your valuable comments for Hilton Jiuzahigou Resort. I am always looking for reviews to provide insight into our guest experience and I will keep your review in mind as we look towards refresh options. Thank you again for your feedback and I invite you back to stay with us the next time your travels bring you to Jiu Zhai Gou. Sincerely, Arvin Wang Sales Manager

10/10 Excellent

Jimmy

Stayed 1 night in May 2023

10/10 Excellent

Rosa M

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great.
The hotel is amazing, the service is exeptional, the food is also very good, the people is very kind.
Stayed 3 nights in Jun 2021
Response from Marcom on 17 Jun 2021
Thank you for your recent stay here at Hilton Jiuzhaigou Resort! So glad you were able to experience our authentic Hilton hospitality. We look forward to seeing you soon.

8/10 Good

hisayan, Tianjin

Travelled with group
Liked: Cleanliness, amenities
施設は清潔でいうことはありませんでした。 ただ、ヒルトンホテルだったら、食事でも感動できたら、というのが正直な感想です。 決して美味しくないというわけではありませんが、もっとレベルの高いものを期待していました。
Stayed 2 nights in Jan 2020

10/10 Excellent

MINSUNG

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
아주 깨끗하고 방이 넓고 좋아요 최고 입니다
Stayed 2 nights in Jan 2020

8/10 Good

Taka, Tianjin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
国慶節直前にオープンしたばかりだったので、ホテルもお部屋も綺麗。一般的なルームクリーニングなどのホテルサービスはまだまだ平均に追いついておらず、教育が必要。が、有名な観光地とは言え中国の田舎で英語を話せるスタッフがいるのは外国人にとっては重要なポイントだと思う。 九寨溝のチケットを事前にメールで問い合わせ、到着後も親身になってトライしてくれたが、国慶節期間、また地震後オープンしたばかりということもあってか結局観光出来なかったのは残念だった。外国人の個人での観光は不可能に近いのであれば(祝日期間)、今後はホテルでチケット購入可能などのサービスを期待したい！中国では難しいことはわかるけれど。。 九寨溝以外にも美しい観光地があり、かつスタッフも気持ちの良い対応の方々ばかりでとても良い滞在だった。今度こそ九寨溝を訪れたい！
Stayed 3 nights in Sep 2019
Response from Alex on 14 Oct 2019
Thank you for your recent stay at Hilton Jiuzhaigou Resort. I hope that our inspirational environment and unparalleled serviced helped to create memories that will last long after your time with us concluded. Thank you, and I hope to see you again soon.