Hotel Spa di Newmarket

"We stayed here over a bank holiday weekend for Spa break. We were disappointed with immediately after arrival on the day, were shown the leisure/spa facilities of the hotel, which we thought was the spa in the pics, we were not advised otherwise. Spoiler alert, the actual spa isn’t in the same premises, the one on the premises is pretty much like a local leisure centre with tired facilities. We only found the next day that we had to leave the premises to go to the actual spa after my husband...

"Beautiful place and super helpful front desk staff. Charles was very helpful "

"Amazing period hotel in a fabulous olde-worlde village. Absolute special treat!"

"Room was excellent, pool was amazing and restaurant quality exceptional. Will visit again. Very impressed"

"food service was terrible. took an hour in half to get kids breakfast"

"Looks exactly like the pictures. We booked one of the suites which was beautiful however the bed was quite hard. When our room was cleaned, it wasn’t hoovered and toiletries weren’t refilled, which I would expect from a place like this. But overall, it was a beautiful stay, the spa was nice "

"Staff were okay. No enthusiasm or whatsoever and just literally gave us the welcome paper and that's it. Restaurant staff were slightly better as they were a bit more welcoming and helpful. Breakfast was basic and dry. We wanted to swim and use the pool with our baby but weren't allowed as they told us that there's only a time allowed for babies, however this wasn't explained to us upon checking in and a bit of consideration and 'hospitality' could go a long way as we requested that even a quick...