Terrace/patio

Reviews of The Renwick

4 out of 5
The Renwick
118 E 40th St, New York, NY

Reviews

8.8

Excellent

Rating 10 - Excellent. 585 out of 1002 reviews" "
Rating 8 - Good. 256 out of 1002 reviews" "
Rating 6 - Okay. 80 out of 1002 reviews" "
Rating 4 - Poor. 41 out of 1002 reviews" "
Rating 2 - Terrible. 40 out of 1002 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

7.8/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jaclyn

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice boutique hotel near Grand Central.
Stayed 2 nights in Apr 2024
Response from OK on 1 May 2024
Thank you for this positive rating. We hope to host you in the near future.

6/10 Okay

Kimberly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Convenient to Grand Central, good restaurants. Bit of a walk to 5th Ave. Room was nice but we were put on the 2nd floor above the bar. Could hear pounding music through the floor. Would recommend the hotel but not the 2nd floor. Mistake on checking in as we were first assigned a room that already was occupied. They did fix it immediately. Staff was very nice.
Stayed 2 nights in Apr 2024
Response from Customer Service on 30 Apr 2024
Kimberly, it's great to hear you appreciate the central location of The Renwick Hotel and the nearby dining options. We're glad you were satisfied with your room, though regretful that the noise level did not meet your expectation. Your feedback on room assignment is greatly appreciated. We're glad our team members were able to resolve any discrepancies immediately. Thank you for your constructive review, we strive to provide an even better experience in the future.

10/10 Excellent

Lori, Monterey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Renwick is a great deal. The price is reasonable for a NY hotel and the room size is better than others we've stayed in. You are so close to everything, including tons of transit options. You're two blocks to Grand Central Station, minutes away from The Summit, Bryant Park and so many other things. The room was very clean and well maintained. There are plenty of food choices in the area. Oh, and the morning coffee there was fantastic. The staff were all very nice and helpful. You won't find a better deal.
Stayed 7 nights in Apr 2024
Response from Customer Service on 25 Apr 2024
Lori, it's delightful to hear that you had such a positive experience at The Renwick Hotel. We're happy that our location offered convenience and easy access to various city highlights. It's wonderful to know you appreciated our spacious rooms, cleanliness, and the plethora of nearby food choices. Additionally, it's wonderful to hear that our morning coffee was to your liking and that our team members were able to assist you during your stay. Thank you for your high regard and we're looking forward to welcoming you back.

10/10 Excellent

Bruce

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recent stay at The Renwick
Stayed 3 nights in Apr 2024
Response from Customer Service on 25 Apr 2024
Bruce, thank you for choosing The Renwick Hotel for your recent stay. We're delighted to know you had an enjoyable experience. We hope you consider staying with us again in the future.

10/10 Excellent

Krista

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff. Excellent location
Stayed 1 night in Apr 2024
Response from OK on 20 Apr 2024
Thank you Krista for giving a 5 rating. We appreciate your business and looking forward to host you again.Thanks

10/10 Excellent

Aly

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great midtown location
Stayed 2 nights in Apr 2024
Response from OK on 18 Apr 2024
Hi Aly,Thank you for staying with us and hopefully we will host you again. We do appreciate your business.Thanks

8/10 Good

Charles

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was great! Would go back again, no question. Easy train ride from airport.
Stayed 3 nights in Jan 2024
Response from OK on 18 Apr 2024
Hello Charles,Thank you for staying with us. We are happy you had a great stay. We hope to host you again.Thanks

8/10 Good

Kirsty

Stayed 3 nights in Apr 2024
Response from Customer Service on 19 Apr 2024
Kirsty, it's wonderful to hear that your stay at The Renwick Hotel was an enjoyable one. We appreciate your positive feedback and we look forward to providing you with another delightful stay in the future.

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous hotel right in the heart of Murray Hill!
Stayed 1 night in Apr 2024
Response from Customer Service on 17 Apr 2024
Theresa, it's wonderful to know that you enjoyed your stay at The Renwick Hotel. The prime location in Murray Hill is indeed one of our many highlights. We appreciate you sharing your experience and look forward to your next visit.

8/10 Good

Yusuf, Boston

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, wonderful shower and cloud comfort bed. Right next to Grand Central Station and lots of great breakfast places and shopping options. Complimentary water most appreciated! No breakfast as part of the stay, and no tea or coffee options in the room. The television is very basic and not SMART. For a hotel this iconic they should have better stationery than just an old fashioned pencil!
Stayed 3 nights in Apr 2024
Response from Customer Service on 16 Apr 2024
Yusuf, we're thrilled you enjoyed your stay at The Renwick Hotel and appreciated our excellent location, comfortable accommodations, and complimentary amenities. It's great to hear that the proximity to Grand Central Station and local shopping was convenient for you.We understand your feedback about the lack of in-room breakfast and beverage options. Rest assured, we're always looking at new ways to improve our guest's experience. Your remark about the basic television and stationery has been noted. While our decor leans toward the classic, our goal is to ensure all facilities meet our guest's modern needs. Please visit us again so we can better serve you in the future.

4/10 Poor

Frances

Disliked: Staff & service
Stayed 1 night in Apr 2024
Response from Customer Service on 15 Apr 2024
Frances, it's notable that you left a rating without any comments. We're eager to understand more about your experience at The Renwick Hotel. As we continually strive for excellence, your further thoughts would be appreciated. We hope you'll reconsider staying with us in the future.

8/10 Good

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location, nice and central!
Stayed 7 nights in Apr 2024
Response from Customer Service on 13 Apr 2024
Michelle, we're delighted you found The Renwick Hotel's central location to your liking. It's indeed an amazing spot from which to explore the city. We would be more than happy to welcome you back when your travels bring you our way.

10/10 Excellent

Patricia, Bridgehampton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recently redone. Very chic. Great service. Our room was small, but very well appointed. Bathroom was spacious.
Stayed 1 night in Apr 2024
Response from Customer Service on 12 Apr 2024
Patricia, thank you for sharing your positive experience at The Renwick Hotel. We're delighted to hear about your love for our modern aesthetics and the great service you received. We pride ourselves on creating comfortable spaces, even in the smaller rooms, and are glad to know the spaciousness of the bathroom was appreciated. We hope to see you again soon.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Highly recommended
Stayed 3 nights in Apr 2024
Response from Customer Service on 12 Apr 2024
Daniel, it's wonderful to hear that you enthusiastically recommend The Renwick Hotel! Your positive feedback is greatly appreciated. We hope to welcome you back soon for another memorable experience.

10/10 Excellent

Ceely

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on 9 Apr 2024
Ceely, it's delightful to know that you had a wonderful stay at The Renwick Hotel. We're thrilled to have been part of your journey and we appreciate your high rating. We hope to have the opportunity to offer you another memorable stay soon!

10/10 Excellent

Jody

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved everything about this this property! The only reason they did not get 5s all the way arcoss the board is they need to have coffee out at 5 or 6 am, not say 7am, and it be 730. I feel like they should of mentioned the coffee shop next door when you are inquiring about coffee at 630am. Minor to most but a big deal to me. Other than coffee it was wonderful. Location was amazing and we were able to valet park with them which was also very important. Area was quiet and safe. Thank you for a great stay, I definitely recommend the Renwick Hotel!
Stayed 2 nights in Apr 2024
Response from Customer Service on 8 Apr 2024
Jody, it's heartening to know you had a remarkable experience at The Renwick Hotel. Acknowledging your feedback on the early morning coffee availability, we appreciate your patience as we continue refining our amenities and services. We're thrilled you found the location advantageous and felt comfortable throughout your stay. We thank you for your recommendation and eagerly look forward to welcoming you back for another memorable stay.

10/10 Excellent

KenYatta

Liked: Cleanliness, staff & service, property conditions & facilities
A cozy space, kind service. An ideal, affordable, NYC stay.
Stayed 2 nights in Apr 2024
Response from Customer Service on 9 Apr 2024
Ken, thank you for sharing your experience at The Renwick Hotel. We're delighted to know that you found our hotel to be a pleasing retreat and our service to be gracious. Your appreciation motivates us to strive for excellence. It was truly a pleasure to have you and we're looking forward to welcoming you back for another lovely stay in NYC.

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was incredibly friendly at all times! Room was very spacious, especially for New York!!
Stayed 2 nights in Feb 2024
Response from Customer Service on 8 Apr 2024
Nicole, we're thrilled to hear that you enjoyed your stay at The Renwick Hotel. It's fantastic that our team members added to your positive experience, and you found the room sizes delightfully ample for New York standards. We can't wait for your return, offering another memorable visit.

10/10 Excellent

Marcy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay! Will return.
Stayed 4 nights in Apr 2024
Response from Customer Service on 7 Apr 2024
Marcy, it's fantastic to hear that you had an excellent stay at The Renwick Hotel! We're thrilled that we met your expectations and we're looking forward to your return visit. Thank you for choosing us for your travel needs.

8/10 Good

Pat

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a short walk to Grand Central Station, and so it is a gateway to anywhere in NYC. There was some miscommunication between the day staff and night staff about how to divide the bill, and they fixed a couple of minor maintenance issues in our room during our stay. Overall, a very nice older hotel. Nice people.
Stayed 5 nights in Mar 2024
Response from OK on 5 Apr 2024
Thank you Pat for taking time to let us know about your stay at the Renwick. We appreciate your feedback.We hope to host you again in the future.

10/10 Excellent

KODAI

Liked: Cleanliness
Stayed 3 nights in Mar 2024
Response from OK on 4 Apr 2024
Thank you very much for stay with us. We appreciate your business. Looking forward to hosting you again.

8/10 Good

Tina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I’ve stayed here a few times because the location is convenient. I also like the boutique feel of the hotel and the furnishings in the rooms. However, on this last visit while the rooms are generally clean, there was a lot of dust on the ac unit. There’s also a lot of unsightly trash piled up in front of the hotel.
Stayed 4 nights in Mar 2024
Response from Customer Service on 2 Apr 2024
Tina, it's great to learn that you enjoy the distinct ambiance and the convenient location of The Renwick Hotel. We value your feedback regarding the cleanliness and the hotel surroundings. Rest assured, we will take your comments into consideration as we continuously improve our standards. We hope to have the pleasure of welcoming you back soon.

10/10 Excellent

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small cozy hotel. Room was very cozy Loved the comfy bed coffee complimentary in the morning was very good. Friendly staff. Will return
Stayed 1 night in Mar 2024
Response from Customer Service on 1 Apr 2024
Karen, it sounds like you thoroughly enjoyed your stay at The Renwick Hotel, and we're delighted to hear it. We're glad you found the room and bed appealing and appreciated our complimentary coffee. Thank you for recognizing our friendly team members. We're eagerly anticipating your return for another memorable stay.

10/10 Excellent

Ron

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly and room was spacious.
Stayed 1 night in Mar 2024
Response from OK on 30 Mar 2024
The Renwick team appreciates your business.Thank you for staying with us.ThanksOkane

8/10 Good

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Customer Service on 31 Mar 2024
Thank you for the 4-star rating, Wendy!We are delighted to see that you had a wonderful time at The Renwick Hotel. We're so glad that you felt nicely accommodated during your stay, and we look forward to a future visit from you!

10/10 Excellent

Erin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location. Close to the action but not in the middle of it. Loved the one bedroom - as a family it was great to have a fold out at night and a living area during the day. Will stay here again.
Stayed 8 nights in Mar 2024
Response from Customer Service on 28 Mar 2024
Erin, thank you for sharing your delightful experience at The Renwick Hotel. We are pleased you found the location ideal and enjoyed the space and comfort provided by our one-bedroom offering. Your satisfaction is our priority, and we're delighted to hear that you wish to stay with us again, which is the highest compliment we could receive. We eagerly await your next visit!

10/10 Excellent

Paul

Stayed 1 night in Mar 2024
Response from Customer Service on 14 Apr 2024
Thanks for the fantastic rating, Paul!It's outstanding we could exceed your expectations during your stay at The Renwick Hotel. We're all looking forward to your next stay with us.

8/10 Good

Christopher

Travelled with partner
Liked: Amenities
Really nice place, lovely decor, decent sized rooms, lovely bar and restaurant where coffee is served in the morning No complaints - only thing to add would be a kettle in the room
Stayed 7 nights in Mar 2024
Response from Customer Service on 25 Mar 2024
Christopher, we're delighted to hear that you enjoyed your stay at The Renwick Hotel, particularly our attractive decor and spacious rooms. We are also glad that you appreciated our welcoming bar and restaurant offerings. Your feedback about the lack of a kettle in the room is noted. We continually look for ways to further enhance our guests' comfort and your feedback is very helpful in that process. We look forward to hosting you again on your next visit to the city.

10/10 Excellent

Jason, Montreal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place. The rooms were surprisingly big. Would definitely return.
Stayed 2 nights in Mar 2024
Response from Customer Service on 25 Mar 2024
Jason, it's wonderful to hear that you found The Renwick Hotel to be a delightful space. We're pleased that the spaciousness of our rooms added to your positive experience. We certainly look forward to your return visit in the future.

8/10 Good

Grecia

Liked: Cleanliness, staff & service
Stayed 8 nights in Mar 2024
Response from Customer Service on 26 Mar 2024
Grecia, thank you for rating The Renwick Hotel on Expedia. We're grateful for your feedback and hope to see you again for another delightful stay.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel staff was friendly and check in was simple and fast. Agency Record is a very chill spot to kick off the evening.
Stayed 1 night in Mar 2024
Response from Customer Service on 23 Mar 2024
Mark, it's wonderful to hear that you appreciated the smooth check-in process at The Renwick Hotel. We're glad you found our team members welcoming and that Agency Record provided a relaxing start to your evening. We hope for the opportunity to serve you again in the future.

4/10 Poor

Ryan

Disliked: Cleanliness, staff & service
I booked an extra day through Expedia and the front desk woman decided I had to go through the registration process all over again and return to the front desk to present a credit card even though I had already done this less than 24 hours before. She kept calling the room interrupting my stay and finally berated me to a manager. Worst guest experience I've had in a NYC hotel in a long time. Mid-range hotel with a terrible day staff.
Stayed 1 night in Mar 2024
Response from OK on 22 Mar 2024
Dear Ryan,Thank for taking time out of your busy schedule to let us know about your experience during your stay. Your feedback is very important to us and this will be shared with our staff for process improvement. I do apologize for the inconvenience. Thanks

10/10 Excellent

Anne

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to Grand Central Station. Comfortable mattress!
Stayed 2 nights in Mar 2024
Response from Customer Service on 22 Mar 2024
Anne, it's great to hear that you found The Renwick Hotel's location convenient and our beds comfortable! We constantly strive to provide a quality experience for all our guests. We’re thrilled you enjoyed your stay and hope to welcome you back soon.

8/10 Good

Yeliz

Stayed 1 night in Mar 2024
Response from Customer Service on 22 Mar 2024
Yeliz, thank you for your rating of The Renwick Hotel. Without specifics, we hope you had a memorable stay and our team members served you well. We would truly appreciate any further feedback, to help make your next stay even more delightful.

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfy rooms with excellent shower. Had a very nice stay.
Stayed 2 nights in Mar 2024
Response from Customer Service on 20 Mar 2024
David, thank you for sharing your wonderful experience at The Renwick Hotel. It's delightful to learn that you had an enjoyable stay and appreciated the comfort of our rooms and outstanding shower facilities. We're glad that your visit was a pleasant one and look forward to serving you again in the future.

10/10 Excellent

Phillip

Stayed 7 nights in Mar 2024
Response from Customer Service on 7 Apr 2024
Phillip, thank you for leaving a perfect rating for The Renwick Hotel. We're thrilled you found everything to your satisfaction during your stay. We're looking forward to welcoming you back in the future.

8/10 Good

Gloria

Liked: Amenities
The staff was wonderful especially Merissa. Good location. Reasonably priced. Would definitely go back when in that area.
Stayed 1 night in Mar 2024
Response from Customer Service on 18 Mar 2024
Gloria, thank you for choosing The Renwick Hotel. It's great to hear that Merissa and the rest of our team could contribute to a satisfactory stay. We also appreciate the recognition of our strategic location and fair pricing. We're eagerly anticipating your return the next time your travels bring you back to our area.

6/10 Okay

Hitesh

Business traveller
Liked: Staff & service, amenities
Good location. Cleaning standards need to be significantly improved. ‘Clean towels’ were not so clean, standards of cleaning in room can also be improved! Paint work in room also flakey and walls dirty. Ok for the price but not sure I’d stay again. Pestana close by is better option.
Stayed 6 nights in Mar 2024
Response from Customer Service on 16 Mar 2024
Hitesh, we appreciate your feedback. It's vital to note our team takes cleanliness and maintenance seriously, and it's regrettable to hear this wasn't reflected in your experience. Your concerns have been noted and shared with our team for review. Despite your doubts, we hope to get another chance to make your next stay more enjoyable.

10/10 Excellent

Elio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant boutique hotel with extra friendly staff
Stayed 2 nights in Mar 2024
Response from Customer Service on 14 Mar 2024
Elio, we're delighted to hear that you enjoyed your stay at The Renwick Hotel! Our team members strive to create a welcoming atmosphere and it's fantastic to know this contributed to your positive experience. We look forward to welcoming you back in the future!

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, property conditions & facilities
2nd stay would book again.
Stayed 7 nights in Mar 2024
Response from Customer Service on 13 Mar 2024
Matt, it's wonderful to hear that you enjoyed your second stay at The Renwick Hotel. Your loyalty is appreciated and it's reaffirming to know you'd return. We look forward to welcoming you back for another memorable experience.

10/10 Excellent

Raquel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i felt the hotel and staff was very nice and clean. i would recommend.
Stayed 3 nights in Mar 2024
Response from Customer Service on 13 Mar 2024
Raquel, your recommendation means a lot to us! We're thrilled to hear that your stay at The Renwick Hotel was enjoyable, particularly noting the cleanliness and the courtesy of our team members. We hope to have the pleasure of welcoming you back in the future.

10/10 Excellent

Lori and Pat

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Customer Service on 10 Mar 2024
Lori and Pat, thank you for your rating! The Renwick Hotel's team is thrilled to hear that you enjoyed your stay. We appreciate your feedback and look forward to welcoming you back in the future.

10/10 Excellent

Slaven

Stayed 1 night in Mar 2024
Response from Customer Service on 27 Mar 2024
Slaven, thank you for choosing The Renwick Hotel and sharing your perfect score. We are delighted to learn your stay with us was excellent, and we hope to welcome you back in the future for another great experience.

8/10 Good

Sydney

Stayed 1 night in Mar 2024
Response from Customer Service on 27 Mar 2024
Sydney, it's wonderful to hear that you had a positive stay at The Renwick Hotel. We're looking forward to welcoming you back in the future. Thank you for choosing us and for taking the time to share your rating.

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel.
Stayed 1 night in Mar 2024
Response from Customer Service on 5 Mar 2024
James, thank you for your generous words. It's absolutely fantastic to hear you had such an enjoyable experience at The Renwick Hotel. We hope to welcome you back in the near future for another pleasant stay.

10/10 Excellent

Cristian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, modern, friendly staff, economic and excellent location.
Stayed 3 nights in Feb 2024
Response from Customer Service on 1 Mar 2024
Cristian, it's wonderful to hear that you enjoyed your stay at The Renwick Hotel. Your kind comments about our well-appointed space, economical pricing, and excellent location are greatly appreciated. It's fantastic to know that our team members made a positive impression on you with their friendliness. We hope to have the pleasure of welcoming you back in the future.

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a loud bang that happened throughout the night. Not sure if it was from a draft or what. And a couple bulbs were out. Other than that it was great
Stayed 1 night in Feb 2024
Response from Customer Service on 26 Feb 2024
Lisa, we're glad to learn that your overall experience at The Renwick Hotel was pleasing. We understand there were slight disturbances during your stay and fewer lights than expected. Rest assured, we constantly work to ensure the utmost comfort for our guests. We truly appreciate your feedback and look forward to enhancing your next stay with us.

6/10 Okay

Neroshan

Travelled with partner
Liked: Cleanliness
Great location and boutique look. Our room didn't have heating and the staff made changing rooms a chore
Stayed 2 nights in Feb 2024
Response from Customer Service on 24 Feb 2024
Neroshan, it's appreciated that you acknowledged the prime location of The Renwick Hotel and its boutique style. We're sorry to hear about the inconvenience you faced with the room heating and the process of changing rooms. Our commitment is to provide a seamless, comfortable stay, and it appears we missed the mark in your case. We hope you can give our dedicated team another opportunity to impress you with our improved service.

4/10 Poor

Gordana

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Customer Service on 24 Feb 2024
Gordana, we appreciate your feedback.We strive to offer our guests quality service and comfort. However, it's unfortunate that your stay with us was anything less than perfect. We'd love to see you again in the future to share a more positive experience with you.

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Artistic vibe in a convenient location. Quiet and comfortable rooms. Very friendly and responsive staff. We have found our New York hotel!
Stayed 3 nights in Feb 2024
Response from Customer Service on 23 Feb 2024
David, it's wonderful to hear that The Renwick Hotel's creative ambiance and strategic location added to the satisfaction of your stay. We're delighted you appreciated the tranquil comfort of our rooms and found our team members welcoming and attentive. We're thrilled to be your chosen hotel in New York. We can't wait to welcome you back!