4/10 Poor
Amber
Travelled with family, Travelled with partner
13 Sept 2024
Liked: Staff & service
Disliked: Amenities
Unfortunately my experience at 42 Hotel left much to be desired. There were a few glaring issues that will make me not want to return, namely the inconsistency.
The positives were staff who were pretty accommodating and friendly when it came to addressing issues. Thank you Miguel and Jonathan. Otherwise there were concerns.
1. Security deposit
I have never had to pay a security deposit for a hotel stay. We had to pay $200, we were refunded but still odd.
2. Room key issues and elevator access
I had family members also stay at the hotel while my husband and I did. Their room key stopped working several times and they got locked out.
3. Safety and security
You do not need a room key to get on the elevator and go to different floors in the hotel. People who are not guests can hop on and use it.
4. Rooms
While the rooms look nice online-ours was missing body wash/ soap, lacked enough towels compared to my family members rooms, there was patched up water damage on the bathroom ceiling, and something that looked
like moldy old up on shower head and an odd coffee maker with pods that didn’t fit.
5. Food
This was really strange. We weee told the hours for dinner, when down stairs and there wasn’t even a staff member present in the restaurant. We went to the front desk and were told the chef was later but never came. The next morning we wanted breakfast before check out and again no one was there….until we complained and in 15 minutes someone appeared.
Amber
Stayed 1 night in Sep 2024