Dear Rebecca,Thank you for your review. We are glad you enjoyed the lovely room, spectacular views, and perfect location.We lookforward to welcome you soon back again and offer you our undivided service!Guest Service Representative

Dear Malar,Thank you for taking the time to share your feedback with us. Our team strives to provide excellent service and we regret to hear that we fell short of meeting your expectations.Rest assured, that though the multiple actions to ensure you a had a comfortable stay were taken - such as room moves and support - your comments were propmtly addressed to avoid them occurring in the future. Regarding breakfast, we maintain a served buffet in compliance with health regulations and for everybody sake, replenishments and extras are always available, which may incur an additional charge like cooked to order request and room service. Looking forward to welcoming you once again in the future to offer our true level of hospitality, please do not hesitate to us directly for further assistance.Warm regards,Guest Service Representative

Dear Shannon,Thank you for taking your time to share your feedback regarding your recent stay at our property. We are pleased to hear that you enjoyed our beautiful location on Naples' waterfront. We take such feedback seriously, yet upon review, no specific records of inconveniences were reported during your stay. Nevertheless, we truly regret any uncomfortable perception you experienced. We are always committed to providing genuine and caring service to all our guests and rest assured that we will keep on striving to ensure that our service standards are not only met but exceeded. We hope to have the opportunity to welcome you back and demonstrate our dedication to excellent service.Warm regards,Guest Service representative

Dear Karen,Thank you for your positive review! We're glad to hear that you enjoyed our beautiful location and nearby attractions. We hope to welcome you back again soon!Guest Service representative

Dear Ian,Thank you so much for your review and for choosing to stay with us. We are delighted to hear that you enjoyed the fantastic views over the bay and the gulf of Naples. We appreciate all your concerns, and we apologize that we were unable to meet and exceed your expectations, we do hope you had the chance to mention it all to the staff on-site that would have gladly assisted you.We hope to have the pleasure of welcoming you back for another memorable stay.Sincerely,Guest Service Representative

Dear James,thank you for sharing your positive experience regarding your last experience. We are delighted to be your reference while staying in Naples. We hope to welcome you back soon!Warm RegardsGuest Service Representative

Dear Terry,Thank you for taking your time to share your personal comment for your recent visit with us. Our Beaufiful property overlooking one of the most famous bay of the world, is born over the ancient "Grand Hotel Royal des Etrangers " and though all our rooms and suites and public areas have been recently completely refurbished, the style remains elegantely traditional.We will be pleased to have the chance to welcoming you back on the occasion of any future stay in Naples and offer you a memorable stay!Guest Service Representative

Dear Simona,Thank you for staying with us! We are delighted to hear that you enjoyed your stay, especially on your special day. Our team takes great pride in providing excellent service. We hope to have the pleasure of welcoming you back soon.Guest Service representative

Dear Sarah,Thank you so much for choosing to stay with us at royal Continental Hotel and for taking the time to leave your review. It brings us immense joy to learn that you had a delightful experience during your time with us. We sincerely hope to have the pleasure of welcoming you back in the future.Sending you our best wishes,

Buongiorno Valerie!Thanks a lot for your comment! We are very happy to have satisfied all your expectations. We work hard every day to make your stays unforgettable.We will be more than happy to see you again as soon as possibile!

Dear Luis,Thank you for taking the time to share your feedback with us. We are pleased to hear that you enjoyed our wonderful location and breathtaking views. However, we sincerely apologize that your experience did not meet your expectations. Your satisfaction is of utmost importance to us, and we regret any disappointment you may have experienced.Please be assured that we have shared your valuable comments with the relevant departments for further review and improvement. Regarding our eco-sustainability policy, we apologize if there was any misunderstanding regarding the operation of the A/C system, which functions properly only when the balcony doors are tightly closed.We hope that you had the opportunity to seek for assistance from our on-site staff during your stay, as they are always available to assist with any concerns or queries you may have.We sincerely hope to have the opportunity to welcome you back in the future, regain your trust, and provide you with a truly memorable experience.Best Regards,

Dear Alien,Thank you for taking the time to share your feedback with us. We are delighted to read you high score! However, we are truly sorry to learn that your overall experience did not meet your expectations, and we apologize if we fell short in any way. We would like to point out that regarding our eco-sustainability policy and the functioning of the A/C system, please note that it operates effectively only when the balcony doors are tightly closed. We apologize if this information was misleaded.Our staff is always available to assist guests, and we encourage you to reach out for assistance during your stay.We sincerely hope for the opportunity to welcome you back to providing you with a memorable and enjoyable stay.Best Regards,

Dear Giuseppe,Thank you very much! It's a great pride for us reading your words! We look forward to welcoming you again soon.Best regards,

Dear Bo Qin,Thank you very much for your kind feedback and the compliments you have expressed. We hope to welcome you again soon in the future!With best regards,

Dear Michael,We would like to sincerely thank you for sharing your opinion about your last experience at our venue. The satisfaction of our guests is of paramount importance to us, and we pride ourselves in knowing that we were able to provide you with an unforgettable moment! Looking forward to welcome you back soon,Sincerely,

Dear Saleema,Thank you to take your time for sharing your positive feedback with us!We look forward to welcome you soon back again!Warm Regards

Dear Pete,Thank you for your kind words and positive feedback. We are delighted to hear that you enjoyed your accommodations, found our staff friendly and helpful, and appreciated the breakfast menu selection. Your satisfaction is our priority, and we look forward to welcoming you back in the future.Sincerely

Dear Kazuhiko,Thanks a lot for your comment! We are very happy to have satisfied all your expectations.We work hard every day to make your stays unforgettable.We will be more than happy to see you again as soon as possibile!Warmest Regards

Dear Anup,Thank you for sharing your thoughts on your recent stay with us. We are glad to hear that you had an overall good stay with us and found our hotel suitable for a families. We understand though that different guests have varied preferences and purposes for their stays. Reason why we strive to provide a versatile experience that caters to the diverse needs of all our guests.We hope to have the opportunity to welcome you again and exceed your expectations in the future.Best regards,

Dear Orlando,Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience you experienced during your stay, and we appreciate your valuable input.Please be assured that the comfort of our guests is our top priority, and we regret if we fell short of your expectations in this regard. As far as the external noise, we understand its impact on your stay. Unfortunately, external factors are beyond our control. However, we will explore any available measures to minimize disruptions for our guests.Your feedback is invaluable to us, and we assure you that was shared for proper action. We hope to have the opportunity to welcome you back in the future and please feel free to reach out to us directly for any further assistance.Best regards,

Grazie mille Giacomo,Non vediamo l'ora di riaccoglierla!A presto,

Dear Juan, thank you for taking your time to share your feedback. We are glad you did enjoy our great location and magnificent views. We appreciate all your your comments and we wanted to guarantee you that they have been shared with relative department for proper action. We hope you had nonetheless, the chance to ask for assistance to the staff on-site that would have gladly assisted you. We sincerely look forward to have an other chance to welcome you and offer you a memorable stay. Our Best Regards,

Dear Beth,Thank you for your kind words. We are delighted to hear that you found your experience comfortable and enjoyed the lovely view of the bay. We strive to provide a positive and enjoyable environment for our guests, and it's always rewarding to receive such positive feedback.We appreciate look forward to welcome you once again soon in the future.Best regards,

Dear Maria,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We genuinely are delighted to hear you found our staff to be competent, helpful, and professional.However, we sincerely apologize for any discomfort you experienced due to the air conditioning in your room. It's worth noting that our hotel has implemented sustainability measures and to optimize the effectiveness of this system, it is crucial for guests to ensure that balcony doors are properly closed. We regret this was misleaded and might have created some discomfort.Your insights are invaluable to keep on mantaining services and ensure the utmost satisfaction for all our guests.We hope to have the opportunity to welcome you back soon in the future for a more comfortable stay in the future.Please do not hesitate to contact us directly for further assistance.Warm regards,

Dear Sheila,thank you very much for this wonderful 5 star review following your recenst stay at Royal Continental Hotel. We are extremely delighted that you enjoyed the beautiful seaview and the many activities available in the surrounding area.We do look forward to welcoming you back for a future stay and please do feel free to contact us directly should you require.Sincerely,Guest Service Representative