Nairn hotels from RM478

"We had 2 rooms and both were beautiful and perfect for those travelling. Staff were super attentive and so friendly, nothing was a problem. Breakfast is fantastic. We tried every disj while there and couldnt fault any of them. Our fussy 2 year old was delighted and the staff were super friendly with him. Gary the night manager was fantartic had some great stories and advice for us. Sad we had to leave without saying goodbye but we will be back. We loved everything about it! "

"We had a great stay! The room was clean, bed comfortable and shower was great! The staff were very friendly and helpful and the food for breakfast was delicious. We would stay again."

"Staff was great and helped with everything and answered all questions. The breakfast was great. The rooms were small but for couple of nights it is ok. "

"Going with kids, good. Going for any other reason I would look elsewhere. Went for a long weekend with family of 4. Check in process was annoying pestering emails to complete online check in when the hotel had my details via hotel.com booking. When I arrived i couldn’t even use the ‘express online check in’ and had to queue. For dinner we had to wait 15m then another 15m just to place an order at the wood shed bar. We decided to go to main bar than chance being asked to wait for a 3rd time. Ordered food at the bar (venison burger) and didn’t realise the table next to us had order the same and left more than half the meal. I’m not fussy but I couldn’t even eat half. We never ate in the hotel again, during the stay. Lots of good local option that is a short walk or drive. Positive the drinks were well priced and quality of beer and wine was really good. Along with the price of the room and location for time of year. Amenities for families are really good. The kids had fun with the disco, arcade, swimming, softplay and golf. A little disappointing there is an extra charge for the golf and softplay for guests. There are other hotels in Scotland we have been too with softplay who don’t charge. If we were coming back to the region with family, all things considered we would stay again. "

"Great location, friendly staff"

"Good central location"

"Breakfast menu was great, nice spot to eat by the river. The room and areas were all clean, good spaces and quiet. Staff were amazingly friendly and helpful. "

"We will be contacting the hotel directly. Starting with the positives, the location is excellent - step out the door and you are directly in the city centre. I simply cannot comment on the staff - we only met them at check-in. They were not particularly friendly, very much “do it yourself” type of attitude. They weren’t rude by any stretch, but there wasn’t a sense of willingness to help. The building is very old and outdated, which could add to the charm but when you have bobbling carpets, sloping floors and peeling/ stained photographs, you see that no effort has been made to tap into this. Now we come to the cleanliness of the property. Worst I’ve ever seen. I’m only glad that we didn’t bring our children here as my daughter has a dust allergy. From the fire place in the foyer to the desk in the room, to the ridges in the bathroom - there was thick dust! It was disgusting. Some of the towels had stains which is unnecessary! On the first night, someone had clearly been eating a Sandwick in the foyer and had left crumbs on the desk. Those remained there until we checked out at 11pm on two days later. There was a general lack of attention to detail of the most basic forms across the board. When we checked out, there was no member of staff to be seen. The bed was comfy enough and the bedding clean, but that’s where it ended. I can safely say that we will not be staying in this property again but hope management take the feedback on board for future guests."

"Great place, friendly. Clean, nice breakfast and gym"