Front of property – evening/night
Check availability

Reviews of Leonardo Hotel Munich Arabellapark

Leonardo Hotel Munich Arabellapark
Effner Strasse 99, Munich, BY

Reviews

8.0

Very good

Rating 10 - Excellent. 223 out of 802 reviews" "
Rating 8 - Good. 389 out of 802 reviews" "
Rating 6 - Okay. 133 out of 802 reviews" "
Rating 4 - Poor. 39 out of 802 reviews" "
Rating 2 - Terrible. 18 out of 802 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Parking onsite. Clean and friendly.
Stayed 2 nights in Mar 2024
Response from Ulrike Bödcher/ Reputation Manager on 4 Apr 2024
Dear Jason,thank you very much for your visit and your feedback here for us.We are pleased to read that you were satisfied with our overall performance and we hope we can welcome you again in the future.Best regards - Ulrike Bödcher/ Reputation Manager

10/10 Excellent

Rodolfo, Berkeley

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service, great service and nice rooms.
Stayed 2 nights in Feb 2024
Response from Ulrike Bödcher/ Reputation Manager on 12 Feb 2024
Dear Rodolfo,thank you for sharing your experiences with us. We apprecite your positve review about our services and facilities very much and would be delighted to welcome you back again on your next trip to Munich.Best regards – Ulrike Bödcher/ Reputation Manager

10/10 Excellent

Austin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Ulrike Bödcher/ Reputation Manager on 15 Jan 2024
Dear Austin, thank you very much for your visit and we are glad to see your valuations at this point. We hope we can welcome you soon again in the future.Best regards – Ulrike Bödcher/ Reputation Manager

10/10 Excellent

Sunilkumar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable and clean rooms. Really impressed with the staff, they are quite approachable, friendly and makes us feel at home. would defistay here again when I visit Munich.
Stayed 1 night in Dec 2023
Response from Ulrike Bödcher/ Reputation Manager on 29 Dec 2023
Dear Sunilkumar,thank you for sharing your experiences with us. We apprecite your positve review about our performances very much and would be delighted to welcome you back again on your next trip to Munich.Best regards – Ulrike Bödcher/ Reputation Manager

8/10 Good

SHAHRAM

Disliked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Ulrike Bödcher/ Reputation Manager on 21 Dec 2023
Dear Sharam, thank you very much for your visit and we are glad to see your valuations at this point. We hope we can welcome you soon again in the future.Best regards – Ulrike Bödcher/ Reputation Manager

6/10 Okay

Jee How

Stayed 6 nights in Dec 2023
Response from Ulrike Bödcher/ Reputation Manager on 13 Dec 2023
Hello Jee How, thank you for being our guest and for your rating here. We are pleased to see your assessments and if there are indications of improvements, we would be very grateful to know them. Here we depend on the specific feedback from our guests. Please visit us still again in the future, we look forward to welcome you.Best regards – Ulrike Bödcher/ Reputation Manager

6/10 Okay

Kevin

Business traveller, Travelled with group
Liked: Cleanliness, property conditions & facilities
Neat enough hotel. Poor food options & service levels in the bar. At leat 10 mins walk to underground (U Bahn)
Stayed 2 nights in Nov 2023
Response from Ulrike Bödcher/ Reputation Manager on 30 Nov 2023
Hello Kevin, thank you for being our guest and for your rating here. We are pleased to see your assessments about the hotel in general and if there are indications of improvements regarding our restaurant, we would be very grateful to know them. Here we depend on the specific feedback from our guests. Please visit us still again in the future, we look forward to welcome you.Best regards – Ulrike Bödcher/ Reputation Manager

10/10 Excellent

Fatima

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were superb. The breakfast was excellent and the room was clean. Good value for money.
Stayed 2 nights in Nov 2023
Response from Ulrike Bödcher/ Reputation Manager on 29 Nov 2023
Dear Fatima,thank you for sharing your experiences with us. We apprecite your positve review about our performances very much and would be delighted to welcome you back again on your next trip to Munich.Best regards – Ulrike Bödcher/ Reputation Manager

10/10 Excellent

Noman, Soest

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a nice hotel. The staff is also very helpful and they offered us an upgrade to the suite.
Stayed 1 night in Nov 2023
Response from Ulrike Bödcher/ Reputation Manager on 8 Nov 2023
Dear Noman,thank you for sharing your experiences with us. We apprecite your positve review about our services and facilities very much and would be delighted to welcome you back again on your next trip to Munich.Best regards – Ulrike Bödcher/ Reputation Manager

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a great hotel with friendly and helpful staff. On the first night, we ate in the restaurant and the food was of excellent quality and extremely reasonable in price. My one wish would be to move the smoking area to the side as people cluster at the front near the door and it does not show the hotel off to its best.
Stayed 4 nights in Oct 2023
Response from Ulrike Bödcher/ Reputation Manager on 25 Oct 2023
Dear Stephen,thank you very much for your visit and for taking the time to provide feedback.We are pleased to see your reviews and regret your impression of the smoking area all the more.I shared your feedback already for acknowledge, thank you very much for this. Please visit us nevertheless again in the future, we look forward to welcome you.Kind regards – Ulrike Bödcher/ Reputation Manager

8/10 Good

Lauren

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
The hotel was quiet and clean. Slightly outdated, but fine. It was far from most things and about a kilometer away from public transit.
Stayed 4 nights in Sep 2023
Response from Ulrike Bödcher/ Reputation Manager on 23 Oct 2023
Dear Lauren,thank you very much for your visit and for taking the time to provide feedback.We are pleased to see your reviews about our inhouse performance and regret your impression of the destination all the more.Please visit us nevertheless again in the future, we look forward to welcome you.Kind regards – Ulrike Bödcher/ Reputation Manager

8/10 Good

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2023
Response from Ulrike Bödcher/ Reputation Manager on 9 Oct 2023
Dear James, thank you very much for your visit and we are glad to see your valuations at this point. We hope we can welcome you soon again in the future.Best regards – Ulrike Bödcher/ Reputation Manager

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay there. The Ukraine girl at the desk was very nice and helpful.
Stayed 3 nights in Sep 2023
Response from Ulrike Bödcher/ Reputation Manager on 9 Oct 2023
Dear Steve,thank you for sharing your experiences with us. We apprecite your positve review about our team very much and would be delighted to welcome you back again on your next trip to Munich.Best regards – Ulrike Bödcher/ Reputation Manager

10/10 Excellent

Corbinian

Stayed 3 nights in Sep 2023
Response from Ulrike Bödcher/ Reputation Manager on 9 Oct 2023
Dear Corbinian, thank you very much for your visit and we are glad to see your valuations at this point. We hope we can welcome you soon again in the future.Best regards – Ulrike Bödcher/ Reputation Manager

8/10 Good

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2023
Response from Ulrike Bödcher/ Reputation Manager on 4 Oct 2023
Dear James, thank you very much for your visit and we are glad to see your valuations at this point. We hope we can welcome you soon again in the future.Best regards – Ulrike Bödcher/ Reputation Manager

10/10 Excellent

Guilherme

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is nice and staff is attentive. Topic to improve is the magnetic card loses its thing easily. A bit far from the city’s main attractions.
Stayed 1 night in Sep 2023
Response from Ulrike Bödcher/ Reputation Manager on 25 Sept 2023
Dear Guilherme,thank you very much for your visit and your feedback here for us.We are pleased to read that you were satisfied with our overall performance and we hope we can welcome you again in the future.Best regards - Ulrike Bödcher/ Reputation Manager

8/10 Good

Hogne

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Ulrike Bödcher/ Reputation Manager on 25 Sept 2023
Dear Hogne, thank you very much for your visit and we are glad to see your valuations at this point. We hope we can welcome you soon again in the future.Best regards – Ulrike Bödcher/ Reputation Manager

8/10 Good

Bostjan

Stayed 1 night in Aug 2023
Response from Ulrike Bödcher/ Reputation Manager on 28 Aug 2023
Dear Bostjan, thank you very much for your visit and we are glad to see your valuations at this point. We hope we can welcome you soon again in the future.Best regards – Ulrike Bödcher/ Reputation Manager

8/10 Good

Vanessa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel, speedy check in, helpful staff. Breakfast great and a good variety. Room good size, comfortable beds, only reason downgraded rating was the air conditioning didn’t work in the room and it was 32degrees outside
Stayed 3 nights in Aug 2023
Response from Ulrike Bödcher/ Reputation Manager on 28 Aug 2023
Dear Vanessa,thank you very much for your visit and for taking the time to provide feedback.We are pleased to see your reviews and regret your impression of the air condition all the more.Did you let us know on site? We would have liked to have worked on this immediately. We assure you, however, that this was not a standard situation.Please visit us nevertheless again in the future, we look forward to welcome you.Kind regards – Ulrike Bödcher/ Reputation Manager

10/10 Excellent

Katherine

Liked: Cleanliness
Wonderful.
Stayed 2 nights in Jul 2023
Response from M. Hüttinger / Operations Manager on 10 Aug 2023
Dear Katherine, thank you very much for your visit and we are glad to see your valuations at this point. We hope we can welcome you soon again in the future.

10/10 Excellent

Tara

Stayed 2 nights in Jul 2023
Response from M. Hüttinger / Operations Manager on 2 Aug 2023
Dear Tara,thank you very much for your visit and we are glad to see your valuations at this point. We hope we can welcome you soon again in the future.Best regards,M. Hüttinger / Operations Manager

10/10 Excellent

Jayachandran

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and clean.
Stayed 3 nights in Jul 2023
Response from M. Hüttinger / Operations Manager on 2 Aug 2023
Dear Jayachandran,thank you very much for your visit and we are glad to see your valuations at this point. We hope we can welcome you soon again in the future.Best regards,M. Hüttinger / Operations Manager

6/10 Okay

Jonathan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023
Response from M. Hüttinger / Operations Manager on 2 Aug 2023
Dear Jonathan,thank you very much for your visit and we are glad to see your valuations at this point. We hope we can welcome you soon again in the future.Best regards,M. Hüttinger / Operations Manager

8/10 Good

Benjamin

Stayed 4 nights in Jun 2023
Response from Ulrike Bödcher/ Reputation Manager on 5 Jul 2023
Hallo Benjamin,herzlichen Dank für Ihren Besuch und wir freuen uns über Ihre Bewertungen an dieser Stelle. Wir hoffen, Sie bald wieder begrüßen zu dürfen.Herzliche Grüße – Ulrike Bödcher/ Reputation Manager

8/10 Good

Melanie

Stayed 1 night in Jun 2023
Response from Ulrike Bödcher/ Reputation Manager on 10 Jul 2023
Hallo Melanie,herzlichen Dank für Ihren Besuch und wir freuen uns über Ihre Bewertungen an dieser Stelle. Wir hoffen, Sie bald wieder begrüßen zu dürfen.Herzliche Grüße – Ulrike Bödcher/ Reputation Manager

10/10 Excellent

Keith

Stayed 1 night in Jun 2023
Response from Ulrike Bödcher/ Reputation Manager on 20 Jun 2023
Dear Keith, thank you very much for your visit and we are glad to see your valuations at this point. We hope we can welcome you soon again in the future.Best regards – Ulrike Bödcher/ Reputation Manager

10/10 Excellent

Asim

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Overall good experience, staff was nice and friendly.. location is only issue here ..bus frequency is not good .. especially 9 pm onwards ..no bus is there from a Arabella park U Bahn ..so you have to walk for around1km ..
Stayed 5 nights in Jun 2023
Response from Ulrike Bödcher/ Reputation Manager on 12 Jun 2023
Dear Asim,thank you very much for your visit and your feedback here for us.We are pleased to read that you were satisfied with our overall performance and we hope we can welcome you again in the future.Best regards - Ulrike Bödcher/ Reputation Manager

2/10 Terrible

Andrew

Travelled with group
Disliked: Staff & service
very disappointing
we arrived late in the evening to be told the hotel had given our rooms to other guests as they were overbooked. they eventually moved us to another hotel and promised that the rooms would be as per our original booking. when we got there they were not!
Stayed 3 nights in Apr 2023
Response from Ulrike Bödcher/ Reputation Manager on 2 May 2023
Dear Andrew,thank you very much for your booking and we regret the negative impression because of the situaiton on site. We feel sorry for the overbooking and regret that you were not satisfied with the alternative hotel, even as this was a higher category. We assure you that such sitations are not our standard performance.Please visit us nevertheless again in the future, we look forward to welcome you.Kind regards – Ulrike Bödcher/ Reputation Manager

8/10 Good

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Feb 2023
Response from Ulrike Bödcher/ Reputation Manager on 23 Feb 2023
Dear James, thank you very much for your visit and we are glad to see your valuations at this point. We hope we can welcome you soon again in the future.Best regards – Ulrike Bödcher/ Reputation Manager

8/10 Good

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jan 2023
Response from Ulrike Bödcher/ Reputation Manager on 8 Feb 2023
Hallo James,herzlichen Dank für Ihren Besuch und wir freuen uns über Ihre Bewertungen an dieser Stelle. Wir hoffen, Sie bald wieder begrüßen zu dürfen.Herzliche Grüße – Ulrike Bödcher/ Reputation ManagerDear James, thank you very much for your visit and we are glad to see your valuations at this point. We hope we can welcome you soon again in the future.Best regards – Ulrike Bödcher/ Reputation Manager

10/10 Excellent

Ravi, Brooklyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Hotel, great service, relaxing ambience
Stayed 2 nights in Jan 2023
Response from Ulrike Bödcher/ Reputation Manager on 23 Jan 2023
Dear Ravi,thank you very much for your visit and your feedback here for us.We are pleased to read that you were satisfied with our overall performance and we hope we can welcome you again in the future.Best regards - Ulrike Bödcher/ Reputation Manager

10/10 Excellent

Lada

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good, very good value for money
Stayed 1 night in Jan 2023
Response from Ulrike Bödcher/ Reputation Manager on 9 Jan 2023
Dear Lada,thank you very much for your visit and your feedback here for us.We are pleased to read that you were satisfied with our overall performance and we hope we can welcome you again in the future.Best regards - Ulrike Bödcher/ Reputation Manager

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Affordable. Comfortable. Excellent breakfast in the restaurant.
Response from Ulrike Bödcher/ Reputation Manager on 9 Jan 2023
Dear James,thank you very much for your visit and your feedback here for us.We are pleased to read that you were satisfied with our overall performance and we hope we can welcome you again in the future.Best regards - Ulrike Bödcher/ Reputation Manager

10/10 Excellent

Andrei

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast, clean and cozy place, friendly staff, affordable price
Stayed 1 night in Dec 2022
Response from Ulrike Bödcher/ Reputation Manager on 9 Jan 2023
Dear Andrei,thank you very much for your visit and your feedback here for us.We are pleased to read that you were satisfied with our overall performance and we hope we can welcome you again in the future.Best regards - Ulrike Bödcher/ Reputation Manager

6/10 Okay

Amy

Liked: Staff & service
I have stayed at the Leonardo hotels in Munich 3 times now recently and I must say that the breakfast offer has always been spectacular! Staff are always quite nice. This time, however, I had a bit of a problem with the facilities. I was 'upgraded' to a deluxe room in Bavarian style and it was so absolutely dreadful and the stench of old stale smoke so overwhelming (it was probably a smoking room up to who knows when and the unrenovated carpet and upholstery and wood cabinets were just permeated with cigarette smoke) that I went downstairs to get downgraded to a room that didn't stink. All that was an unnecessary hassle. But actually necessary because I was already getting a terrible headache from the smell. I was happy to get a much smaller room than I had originally expected. Second disappointment was that the fitness room was unavailable, but no note on the website or information about the closure. Apparently the reason why was because there was dripping water. But of course, the location is excellent and the breakfast is simply outstanding. And thank goodness they found me a smaller room that was smoke free. All in all, I'll be back because of the location, the decent rooms and of course for breakfast. Highlight of my stay every time... 😅
Stayed 2 nights in Dec 2022
Response from Ulrike Bödcher/ Reputation Manager on 16 Dec 2022
Dear Amy,first of all, I would like to thank you for visiting us again and for taking the time to give us feedback here as well.We are happy to read your positive assessments, thank you very much. We regret all the more misunderstandings and carelessness that you encountered on site on your arrival. We apologize for the circumstances described and assure you that all your points have been passed on internally and discussed in the respective teams. However, we also assure you that this was not our new standard performance in our house.Please visit us again soon, we are already looking forward to it.Kind regards – Ulrike Bödcher/ Reputation Manager

8/10 Good

Doris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a 10 minute walk to the U-bahn station, but bus stops were closer. Breakfast wasn't included and the only breakfast option was expensive. Friendly staff, clean and comfortable rooms.
Stayed 3 nights in Oct 2022
Response from Ulrike Bödcher/ Reputation Manager on 27 Oct 2022
Dear Doris,thank you very much for your visit and your feedback here for us.We are pleased to read that you were satisfied with our overall performance and we hope we can welcome you again in the future.Best regards - Ulrike Bödcher/ Reputation Manager

6/10 Okay

James

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Not the normal service
We have stayed here many times over the years and this was the most disappointing stay. Upon checking in we were asked if room service could be done every other day. We agreed and the first day of expected service was fine but then we did not receive the second expected day of service. I did make a mistake in booking. Thought I booked six nights but actually did five nights. The night clerk on the last night was very nice and accommodating in arranging the last night. But earlier in the day the staff did not notify us of the fact. This led to two times having to get a new key. The other thing is they claimed that we owed for two breakfasts when we did not use the service. As I said this was the first time we had issues with the Leonardo. Hopefully this will not happen again.
Stayed 5 nights in Oct 2022
Response from Ulrike Bödcher/ Reputation Manager on 19 Oct 2022
Dear James,thank you very much for your new visit and for taking the time to provide feedback.We are pleased to see your reviews and regret your impression of some communication issues all the more.We are uncomfortable with the above-mentioned carelessness in organizing the room service. This feedback is already forwarded to the housekeeping manager to check the circumstances. Further we apologize for the mistake with expanding the room key until the extended end and for the misunderstanding regarding the breakfast charge. We assure you, however, that this was not our new standard performance.Please visit us nevertheless again in the future, we look forward to welcome you.Kind regards – Ulrike Bödcher/ Reputation Manager

10/10 Excellent

Darren

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was far enough away from the city to be very quiet, but also in easy walking distance of buses or trains to get into the Octoberfest within 15 mins. Bar and food was lovely, breakfast was brilliant, very good choice of cold meats, cereal or cooked breakfast. Definitely would come back here again, possibly next year.
Stayed 4 nights in Sep 2022
Response from Ulrike Bödcher/ Reputation Manager on 29 Sept 2022
Dear Darren,thank you very much for your visit and your feedback here for us.We are pleased to read that you were satisfied with our overall performance and we hope we can welcome you again in the future.Best regards - Ulrike Bödcher/ Reputation Manager

10/10 Excellent

Cliff

Stayed 2 nights in Jul 2022
Response from Ulrike Bödcher/ Reputation Manager on 15 Aug 2022
Hallo Cliff, herzlichen Dank für Ihren Besuch und wir freuen uns über Ihre Bewertungen an dieser Stelle. Wir hoffen, Sie bald wieder begrüßen zu dürfen. Herzliche Grüße – Ulrike Bödcher/ Reputation Manager Dear Cliff, thank you very much for your visit and we are glad to see your valuations at this point. We hope we can welcome you soon again in the future. Best regards – Ulrike Bödcher/ Reputation Manager

10/10 Excellent

Bernard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The reception desk was able to find a solution to our little check in hiccup and provided complimentary breakfast and on site parking. A very nice hotel conveniently situated in the city of Munich.
Stayed 2 nights in Jul 2022
Response from Ulrike Bödcher/ Reputation Manager on 3 Aug 2022
Dear Bernard, thank you very much for your visit and your feedback here for us. We are pleased to read that you were satisfied with our overall performance and we hope we can welcome you again in the future. Best regards - Ulrike Bödcher/ Reputation Manager

8/10 Good

Mark

Stayed 3 nights in Jun 2022
Response from Ulrike Bödcher/ Reputation Manager on 20 Jun 2022
Hallo Mark, herzlichen Dank für Ihren Besuch und wir freuen uns über Ihre Bewertungen an dieser Stelle. Wir hoffen, Sie bald wieder begrüßen zu dürfen. Herzliche Grüße – Ulrike Bödcher/ Reputation Manager Dear Mark, thank you very much for your visit and we are glad to see your valuations at this point. We hope we can welcome you soon again in the future. Best regards – Ulrike Bödcher/ Reputation Manager

8/10 Good

Allano

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Leonard Hotel Munich Arabellapark
Beautiful hotel, unfortunately weather was extremely hot and air conditioning was not working or not effective, could not open a window as it had a chain on it. Room no 404, smelt of smoke expecially in the bathroom. With hot weather, radiator in bathroom was hot Apart from these instances was a very nice hotel and amenities, I would stay again
Stayed 1 night in May 2022
Response from Ulrike Bödcher/ Reputation Manager on 20 Jun 2022
Dear Allano, thank you very much for your visit and for taking the time to provide feedback. We are pleased to see your reviews and regret your impression of the room all the more. We are uncomfortable with the above-mentioned function of the air condition and any odor. We apologize for it. Did you let us know on site? We would have liked to have worked on this immediately. We assure you, however, that this was not a standard situation. Please visit us nevertheless again in the future, we look forward to welcome you. Kind regards – Ulrike Bödcher/ Reputation Manager

10/10 Excellent

Lillian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great!
Like always I was very pleased with my stay. Everyone was pleasant and helpful!
Stayed 2 nights in Oct 2021
Response from Ulrike Bödcher/ Reputation Manager on 2 Nov 2021
Dear Lillian, thank you very much for your visit and your feedback here for us. We are pleased to read that you were satisfied with our overall performance and we hope we can welcome you again in the future. Best regards - Ulrike Bödcher/ Reputation Manager

8/10 Good

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021

8/10 Good

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2021

10/10 Excellent

Yuk

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Sep 2021

8/10 Good

Makoto

Liked: Cleanliness, staff & service
Please fix ac!
All was good including friendly staff. Only downgrade was the ac in the room was weak or not working and was hot during the night.
Stayed 2 nights in Jul 2021
Response from Ulrike Bödcher/ Reputation Manager on 23 Aug 2021
Dear Makoto, thank you for your visit and your feedback here for us. We are pleased to read that you were satisfied with the most of our performances. Even more we regret your impression about the air condition function. Did you tell us on site? We will inform our maintenance departement to check this, thank you for letting us know. Please visit us again in the future, we are looking forward to it. Best regards - Ulrike Bödcher/ Reputation Manager

8/10 Good

Verified traveller

Travelled with family
Liked: Property conditions & facilities, room comfort
München 2021
Good location, decent rooms
Stayed 8 nights in Jul 2021
Response from Ulrike Bödcher/ Reputation Manager on 23 Aug 2021
Dear anonymous guest, thank you for your visit and your estimations about it. We are pleased to read that you were satisfied with our overall performance and we hope we can welcome you soon again in the future. Best regards - Ulrike Bödcher/ Reputation Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank s to All staff They very coordinate with us and the place very secure
Stayed 1 night in Feb 2020
Response from Guest Relation Manager on 17 Feb 2020
Dear Guest, We appreciate your great review very much. The entire team was very happy about your praising words - thank you for it! We look forward to welcome you back again and wish you all the best. With best regards - Melanie Brandenburger / Guest Relation Manager