Hallway

Reviews of James Hotel - Near Miami Beach Convention Center

2 out of 5

Reviews

7.6

Good

Rating 10 - Excellent. 322 out of 1000 reviews" "
Rating 8 - Good. 332 out of 1000 reviews" "
Rating 6 - Okay. 172 out of 1000 reviews" "
Rating 4 - Poor. 78 out of 1000 reviews" "
Rating 2 - Terrible. 96 out of 1000 reviews" "

7.0/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

6/10 Okay

Paola

Travelled with family
Liked: Staff & service, amenities
It’s ok for a night or two, the staff were very kind. 5min away walking distance to Lincoln Rd shopping and restaurants. The entrance and the reception don’t smell great. There was no one at the reception in 2 occasions (at check-in 3pm and when we wanted to pick up the bags we had left there 4:15pm).
Stayed 1 night in Apr 2024
Response from Torre on 29 Apr 2024
Thank you.

8/10 Good

Jane Lu

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Unique design. Room is very basic. Suitable for travellers who only come back to room to sleep. Hotel staff s very helpful. Great location.
Stayed 4 nights in Apr 2024
Response from Torre on 21 Apr 2024
Thank you

10/10 Excellent

Mike, Silver Spring

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This little gem of a quiet oasis amidst the noise of Miami Beach was the best part of our trip. It’s a historical art deco whimsical masterpiece made with lots of love by the original owners and includes lots of art pieces gifted by regular customers throughout the years. Only a few minutes walk to the beach, includes free parking, free continental breakfast, microwave and mini fridge. There is someone at the desk 24 hours. They do need to hold on to your car keys and parking spots are not always available depending on how many people with cars are staying there. Overall a great experience, highly recommend
Stayed 2 nights in Apr 2024
Response from Torre on 19 Apr 2024
Thank you very much Mike. It was our pleasure.

8/10 Good

William

Nice old building
Stayed 1 night in Apr 2024
Response from Torre on 17 Apr 2024
Thank you

4/10 Poor

Robert, Phoenix

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Run down, Basic, Mostly Clean. PROs Parking free Price lower than others CONs -Very Basic -Small w tiny bathroom -Noisy, can hear people walking & talking in adjacent rooms -Clean if you ignore rust and the grime in the books and crannies -wifi doesn't work, no tmobil connection
Stayed 1 night in Feb 2024
Response from Torre on 13 Apr 2024
We do not offer rooms as you described. The WiFi is fine.

8/10 Good

Marita

Liked: Cleanliness, staff & service, amenities
I arrived very late in the evening. The surrounding area was safe and quiet. The room was stuffy as i opened the door, mainly because of cleaning detergents. The smell subsided soon after i opened the windows. The room was clean, spacious, and comfortable. The furniture were a bit worn down but i was not bothered by that since the bedding and everything else was clean. The bathroom was clean and amenities provided. There was a microwave and fridge. Unfortunately there were no utensils to make use of that. It would be nice for a mug and plate to be provided. It would make a huge difference to tourists. Just this small detail. I did ask for a mug but i was asked to check the following day when the owner was there ..our paths did not cross since i had an early start of the day. They provided complementary coffee and donuts, which was a nice touch. They accommodated me by agreeing for me to check out at 11:30 instead of 11:00. There were no additional charges. It is also close to the beach and bus stops. All in all i had a good stay. Just you should know what to expect before booking and it depends really on the purpose of your visit.
Stayed 2 nights in Mar 2024
Response from Torre on 1 Apr 2024
Thank you

10/10 Excellent

Anthony

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Quiet nite sleep
Stayed 1 night in Mar 2024
Response from Torre on 31 Mar 2024
Thank you

2/10 Terrible

Brian

Travelled with partner, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is reminiscent of “Fawlty Towers” - the cast of hotel characters is laughable. That said, I woke up in the middle of the night drenched from a hole in the ceiling pouring water onto the bed. The “crack staff” pulled the bed over and put a bucket under the nonstop drip (a few inches an hour). The hotel staff had a very dismissive tone when I said you can’t rent a room in that condition. No reduction in room rate and charges $10 per bag to hold once checked in or checking out. Great location but you can do better - unless you are looking to write a hotel-based sitcom.
Stayed 1 night in Mar 2024
Response from Torre on 31 Mar 2024
The hole was checked, it was not at all as you described. The bed was not wet. We only charge to leave luggage early on the day you check in, as was your case. In fact we only charged you for one set of luggage to hold early even though you had two rooms and two sets of luggage. Our space for luggage is very limited but we accommodated your needs. At check out we do not charge and we hold luggage free.

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reception staff Juan (from Argentina) was first rate. Hotel is easy walk to all in South Beach and has PARKING!!!
Stayed 1 night in Mar 2024
Response from Torre on 31 Mar 2024
Thank you

6/10 Okay

Helen

Disliked: Amenities
We were early for checkin but was surprised that lady at desk asked for fee for luggage storage. Nowhere does it list fee so did not expect that and don’t believe it was valid.
Stayed 1 night in Mar 2024
Response from Torre on 29 Mar 2024
Leaving luggage early is an additional service and our space is limited. Come at check in ( which is listed) with your luggage and there will be no charge.

8/10 Good

FL

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Free parking and availability of safety deposit boxes easy walk ability to all areas very nice and efficient front desk
Stayed 3 nights in Mar 2024
Response from Torre on 24 Mar 2024
Thank you.

8/10 Good

Micaela

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Torre on 25 Mar 2024
Thank you

8/10 Good

Katarina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very unique hotel in a beautiful, safe area very close to the beach, walking, dining, busy but safe. Older but unique hotel with excellent staff, let us check in 3 hrs earlier and let us check out late by 3 hrs as well. Very accommodating, well priced for the area we were staying in. Highly recommend.
Stayed 4 nights in Mar 2024
Response from Torre on 16 Mar 2024
Thank you

8/10 Good

Kashyap

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is good. Parking facility.
Stayed 1 night in Mar 2024
Response from torre on 11 Mar 2024
Thank you

8/10 Good

Gustavo

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
VERY CLOSE TO OCEAN DRIVE, ESPANOLA WAY AND LINCOLN ROAD, AND OF COURSE MIAMI BEACH
Stayed 2 nights in Feb 2024
Response from Torre on 8 Mar 2024
Thank you

6/10 Okay

John

Liked: Staff & service
The place deserves its 2 star rating as the hotel and rooms are worn down. No real issues and the staff were friendly and helpful. Couple blocks to get to the beach but otherwise the location is good.
Stayed 3 nights in Feb 2024
Response from Torre on 3 Mar 2024
Thank you

10/10 Excellent

Ingrid

Very casual and tropical
Stayed 1 night in Feb 2024
Response from Torre on 1 Mar 2024
Thank you

6/10 Okay

Karina

Travelled with family
Liked: Cleanliness, staff & service
Properly is conveniently located near shops, restaurant and beach. Rooms are big and beds were comfortable. Staff was friendly and parking was a huge bonus. The place is quirky which I didn’t mind but was very outdated and rundown. The elevator had an expired certificate
Stayed 1 night in Feb 2024
Response from Torre on 1 Mar 2024
Thank you

2/10 Terrible

Peter

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Just awful. Too noisy, cleaning non existant.
Stayed 3 nights in Feb 2024
Response from Torre on 28 Feb 2024
Cleaning must be requested. By either informing the staff or placing a sign on your door. As far as the noise, we cannot control what goes on outside or inside unless we are informed. We did not receive any complaints.

6/10 Okay

Ernest, Balto

Business traveller
Disliked: Staff & service, property conditions & facilities
The convenience including parking and the location of this property is the only real positive. I found the staff to be marginal in terms of welcoming and appreciating me as a guest. The James Hotel operates in an old traditional method and offers " a continental breakfast" where a staff member sits next to the coffee pot and manages and controls a box of donuts. The staff provides parking but requires you to turn in your car keys even though it is not valet service. No safes in the room for protection of valuables. The lock on the door does not have a deadbolt or provide any sense of security. Some significant upgrades are needed at this place.
Stayed 3 nights in Feb 2024
Response from Torre on 21 Feb 2024
We do not offer breakfast we offer “complimentary” coffee and pastries. This should be “appreciated”. Our parking is also “ complimentary” we can request the keys since it’s our policy. You can park somewhere else, keep your keys, and pay. It’s “free” maybe you should “appreciate” the parking. You are not required to park at our property. We have a safe in the reception for any guests who need one. All rooms have deadbolts. Next time communicate with the staff they are here to help.

2/10 Terrible

ernesto

Business traveller
They should rename it the Bates Motel. Fruit flies in the rooms, terrible staff, no security. You can walk in directly into the room hallway without anyone from staff seeing you. Room locks we're 30 years old. It should be a hostel not a hotel. Simply gross, stay away.
Stayed 3 nights in Feb 2024
Response from Torre on 21 Feb 2024
You stayed 3 days and not one complaint. We do not have fruit flies in the room or any bugs for that matter. We have cameras and can see who enters rooms. I’m not sure what Hotel you have reviewed but it is not our Hotel. Sounds like you have it confused with another Hotel you stayed at.

10/10 Excellent

Lilyana Z

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique hotel and unique travel experience. Excellent location, free parking, very friendly and helpful staff. Love the coffee, donuts, and fruits provided for free every morning in the lobby of the hotel. Will definitely book this hotel again for my next visit to Miami Beach.
Stayed 4 nights in Feb 2024
Response from Torre on 18 Feb 2024
Thank you

10/10 Excellent

clarence

Stayed 1 night in Feb 2024
Response from Torre on 20 Mar 2024
Thank you

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We had a great stay. Comfortable, clean, eclectic and fun. Amazing to have parking included. I read they kept your car key so I just brought my extra key and it was easy. They clearly care about the place and it shows. Location is walkable to everything in South Beach and a block away from Lincoln Way. We’d definitely stay again.
Stayed 3 nights in Feb 2024
Response from torre on 12 Feb 2024
Thank you very much Jason.

8/10 Good

Ryan, Rohnert Park

Liked: Cleanliness, staff & service, property conditions & facilities
We had no issues. Stayed on first floor. No bed bugs
Stayed 2 nights in Jan 2024
Response from Torre on 11 Feb 2024
Thank you

10/10 Excellent

William

Liked: Cleanliness, staff & service
The decorations are unique.
Stayed 1 night in Feb 2024
Response from Torre on 11 Feb 2024
Thank you. It is very unique , we are glad you enjoyed it.

2/10 Terrible

MAGDALENE

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Torre on 12 Feb 2024
We did not receive any complaints.

2/10 Terrible

ysrael

Disliked: Cleanliness, staff & service, property conditions & facilities
Nada bueno
Stayed 1 night in Feb 2024
Response from Torre on 4 Feb 2024
Your reservation was canceled so I’m not sure how you left a review.

8/10 Good

David and Stephanie

Liked: Cleanliness, property conditions & facilities, room comfort
Eclectic decor and great value
The room was great for the price. My room was clean and I enjoyed being close to the action in South Beach
Stayed 3 nights in Jan 2024
Response from Torre on 2 Feb 2024
Thank you

8/10 Good

ELIAS

Travelled with group
Stayed 2 nights in Jan 2024
Response from Torre on 2 Feb 2024
Thank you

2/10 Terrible

Gerald

Travelled with group
Stayed 1 night in Jan 2024
Response from Torre on 28 Jan 2024
You did not stay at the hotel so your review is inaccurate. Your reservation was canceled because you did not provide a valid credit card. In the future stay at a hotel before leaving a review

2/10 Terrible

Agne

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Torre on 28 Jan 2024
We did not receive any complaints.

6/10 Okay

christopher

Business traveller
Disliked: Staff & service
you get what you pay for
the James Hotel is an inexpensive way to stay one block away from Miami beach and withing walking distance ofthe miami convention center, the rooms are austere and servicable, you should not expect anything more than a bed, and a warm shower, although they do have dounuts and coffee in the art deco inspired lobby. Great deal for a cheap stay
Stayed 2 nights in Jan 2024
Response from Torre on 27 Jan 2024
Thank you

2/10 Terrible

sukhwinder

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Torre on 25 Jan 2024
You didn’t stay at the Hotel so this review isn’t valid.

2/10 Terrible

Denon

Liked: Cleanliness
Disliked: Staff & service, room comfort
Not A Comfortable Place To Stay
The front desk agents aren’t professional at all. Seems to be family owned. On day 2, we were walking in to the lobby and the agents stopped us and said, “may I help you.? We reserved a queen and got two doubles. One bed was bouncy and the other was still. I thought there were plants growing from the bathroom ceiling, but after Googling, I realized it was mold. The entire hotel and the rooms smelled like bleach and Fabuloso. The location is fabulous and the decide was cute. Would not stay here again.
Stayed 2 nights in Jan 2024
Response from Torre on 21 Jan 2024
Thank you. We are very professional. We do ask who enters the Hotel when they are not familiar to us because we are a family run Hotel and know all of the guests. You were not known to us. Many people walk into the Hotel and do not stay at the Hotel. It is for everyone’s security. The reason for the room you got that was not requested is because despite your reservation being canceled We decided to accommodated you anyway when you arrived. You should be grateful. In the future please make sure you provide a valid credit card to secure your room.

6/10 Okay

Yinan

Stayed 1 night in Jan 2024
Response from Torre on 23 Jan 2024
Not a helpful review

2/10 Terrible

Brittney

Travelled with pets, Travelled with partner
Disliked: Amenities
I didn’t stay because they were not dog friendly!
Stayed 1 night in Jan 2024
Response from Torre on 21 Jan 2024
Our website clearly states no pets. Take the time to read the information provided about the Hotel before making a reservation.

8/10 Good

Niyazi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Torre on 18 Jan 2024
Thank you

10/10 Excellent

Elena

Stayed 1 night in Jan 2024
Response from Torre on 18 Jan 2024
Thank you

8/10 Good

Gloria

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
Coffee was never available in the mornings. There was always an excuse. Other than that place was average for an old property.
Stayed 2 nights in Jan 2024
Response from Torre on 14 Jan 2024
Coffee is available between 8-12 am in the morning only. It’s also free.

6/10 Okay

carolyn

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn't have hot water - barely warm. No coffee available until 8 am. A/C was ineffective. Not the cleanest of places. Security/Night person was asleep when i went outside at 6am - I could have come in or out and he wouldn't have known. As a lone female traveller, this was not very reassuring,
Stayed 1 night in Jan 2024
Response from Torre on 14 Jan 2024
We did not receive any complaints. You should have mentioned this to the manager at check out, you were asked about your stay then.

8/10 Good

Tanya

Travelled with group
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The best part of this hotel was the included, easy parking. The staff was nice too. The mattress wasn’t very comfortable, and I found hairs in my bed sheets (quite a few). There were mosquitos in the room as I woke up with bites- but we are in a tropical climate, so I guess that’s expected. Good location.
Stayed 1 night in Jan 2024
Response from Torre on 14 Jan 2024
Thank you. We did not receive a complaint from you, we have daily housekeeping

2/10 Terrible

Glynnis

Stayed 1 night in Dec 2023
Response from Torre on 9 Jan 2024
You’re reservation was canceled since your credit card was invalid.

6/10 Okay

John

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Property and amenities were basic but in a good location. Rooms were adequate but aging. Internet didn't work.
Stayed 1 night in Dec 2023
Response from Torre on 9 Jan 2024
Thank you. Internet does work

10/10 Excellent

Matthew

Stayed 1 night in Jan 2024
Response from Torre on 9 Jan 2024
Thank you

8/10 Good

Timothy

Liked: Cleanliness, staff & service, room comfort
Joyful stay
We booked a cruise out of Miami, so we needed to stay at least the night before. Decided to stay 2 nights before to be safe. Our flight ended up 6hrs late, so we didnt arrive until almost 4am. Someone was there at the front desk waiting when we arrived and was super helpful. The outside and common areas are definitely...eclectic. It's a very interesting vibe to it. The rooms are a little more subdued looking, white walls with a wood accent wall. Everything was pretty clean, just a couple small areas that could use a touch (ceiling vent, window frames), but nothing to complain about. Bed was comfy enough, bathroom was fine, love that it had a fridge and microwave. Coffee and donuts in the morning were a nice treat! Pretty tough to beat the price and location, along with a nice stay!
Stayed 2 nights in Jan 2024
Response from Torre on 9 Jan 2024
Thank you

10/10 Excellent

Christina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
they let us into the room earl.
Stayed 1 night in Jan 2024
Response from Torre on 7 Jan 2024
Thank you

8/10 Good

John

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Friendly staff. Awesome location. Definitely showing its age, feels like an old-school Key West dive. Not for everyone, but it was in a great spot at a great price.
Stayed 2 nights in Dec 2023
Response from Torre on 7 Jan 2024
Thank you

10/10 Excellent

Rohan, Cliffside Park

Stayed 4 nights in Oct 2023
Response from Torre on 9 Jan 2024
Thank you

2/10 Terrible

WILMER

Stayed 1 night in Dec 2023
Response from Torre on 20 Jan 2024
This review is not helpful since nothing is specified.