Indoor pool
Check availability

Reviews of Divan Mersin

5 out of 5
Divan Mersin
Akkent Mh Gazi Mustafa Kemal Bulv, No:612 Yenisehir, Mersin

Reviews

9.2

Wonderful

Rating 10 - Excellent. 736 out of 1005 reviews" "
Rating 8 - Good. 183 out of 1005 reviews" "
Rating 6 - Okay. 43 out of 1005 reviews" "
Rating 4 - Poor. 16 out of 1005 reviews" "
Rating 2 - Terrible. 27 out of 1005 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Catey

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very comfortable hotel, parking provided, excellent breakfast. Restaurant dinner only average with very loud music. Mersin surroundings rather sterile and uninteresting, but hotel itself was very comfortable, would recommend.
Stayed 1 night in May 2024

10/10 Excellent

Ruhi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well trained, friendly staff. Excellent hotel!!!
Stayed 4 nights in May 2024
Response from Misafir İlişkileri Ekibi on 14 May 2024
Değerli Ruhi,Öncelikle Divan Mersin Otelimize göstermiş olduğunuz ilgi için çok teşekkür ederiz. Almış olduğunuz hizmet ve servislerimiz hakkında memnuniyetinizi zaman ayırarak paylaşmanız bizi son derece mutlu etti.Görüşlerinizi ve teşekkürlerinizi, kendileri ve ekip arkadaşlarımızın tamamı ile paylaşacağız.Sizi her zaman Divan Mersin’de ağırlamaktan mutluluk duyacağımızı belirtmek isteriz.Saygılarımızla,

10/10 Excellent

suhail, Amman

Stayed 2 nights in Apr 2024
Response from Misafir İlişkileri Ekibi on 14 May 2024
Değerli SUHAİL,Öncelikle Divan Mersin Oteli’mize göstermiş olduğunuz ilgi için çok teşekkür ederiz. Almış olduğunuz hizmet ve servislerimiz hakkında memnuniyetinizi zaman ayırarak paylaşmanız bizi son derece mutlu etti. Ekip arkadaşlarımız ile ilgili görüşlerinizi ve teşekkürlerinizi, kendileri ve ekip arkadaşlarımızın tamamı ile paylaşacağız.Sizi her zaman Divan Mersin’de ağırlamaktan mutluluk duyacağımızı belirtmek isteriz.Saygılarımızla,

10/10 Excellent

Devrim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super
Stayed 4 nights in Apr 2024
Response from Misafir İlişkileri Ekibi on 21 Apr 2024
Değerli Devrim,Öncelikle Divan Mersin Oteli’mize göstermiş olduğunuz ilgi için çok teşekkür ederiz. Almış olduğunuz hizmet ve servislerimiz hakkında memnuniyetinizi zaman ayırarak paylaşmanız bizi son derece mutlu etti. Sizi her zaman Divan Mersin’de ağırlamaktan mutluluk duyacağımızı belirtmek isteriz.Saygılarımızla,

10/10 Excellent

Mohamad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with great staff
Stayed 1 night in Apr 2024
Response from Misafir İlişkileri Ekibi on 17 Apr 2024
Değerli Mohamad,Öncelikle Divan Mersin Oteli’mize göstermiş olduğunuz ilgi için çok teşekkür ederiz. Almış olduğunuz hizmet ve servislerimiz hakkında memnuniyetinizi zaman ayırarak paylaşmanız bizi son derece mutlu etti. Ekip arkadaşlarımız ile ilgili görüşlerinizi ve teşekkürlerinizi, kendileri ve ekip arkadaşlarımızın tamamı ile paylaşacağız.Sizi her zaman Divan Mersin’de ağırlamaktan mutluluk duyacağımızı belirtmek isteriz.Saygılarımızla,

10/10 Excellent

rashed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay. Truely five star. I was upgraded to a seaview room with no extra charge. Everybody from bellboy/security, front desk, restaurant staff was friendly and caring. The location cant be any better. In the heart of the centre of most nicest pocket of mersin. You can go for a walk at the board walk by mediterranean sea which feels like miami without drugs and loud music. Wont feel like stop walking. The restaurant was amazing on the 14th floor rooftop with a to die for view. Breakfast had lots of choice. The restaurant manager came in, introduced himself and offered a complimentary omlette that was not in buffet. Made me feel very comfortable despite not knowing any turkish language. And by the way, they are the only facility i found in my 1 week stay in mersin where everyone spoke moderate to good english. Everywhere else, i had to use google translator. So good job divan management for training your staff and making the foreign guests feel comfortable.
Stayed 3 nights in Feb 2024
Response from Guest Relations Team on 1 Mar 2024
Dear rashed, Thank you for taking your time to leave such a positive review and your kind words. Guest satisfaction and maintaining a high level of service is our utmost priority. It is always so pleasing when a guest takes time to recognize an exceptional service. We will have great pleasure to share your feedback with our team. We hope to welcome you back soon and provide the finest Turkish hospitality Divan Mersin Hotel. Have a nice day. Best Regards,

10/10 Excellent

Fahrettin, Hayward

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service, cleanliness and staff were amazing! I would definitely recommend staying in this hotel. Spa facilities are top-notch too.
Stayed 1 night in Jan 2024
Response from Guest Relations Team on 3 Feb 2024
Dear Fahrettin,Thank you for taking your time to leave such a positive review and your kind words. Guest satisfaction and maintaining a high level of service is our utmost priority. It is always so pleasing when a guest takes time to recognise an exceptional service. We will have great pleasure to share your feedback with our team.We hope to welcome you back soon again and provide you the finest Turkish hospitality again here at Divan Mersin Hotel. Have a nice day.Best Regards,

10/10 Excellent

Amin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I want to express my sincere appreciation for the exceptional experience I recently had staying at Divan Hotel. From the moment I arrived, I was impressed by the impeccable service, luxurious amenities, and attention to detail. The accommodations were comfortable and well-appointed, and the staff went above and beyond to ensure that my stay was perfect. I would like to specifically commend the friendly and professional staff for their outstanding hospitality. Their warmth and willingness to assist with any request made my stay truly memorable. The dining options were also exceptional, offering a wide variety of delicious cuisine that exceeded my expectations. Overall, I cannot speak highly enough of my experience at Divan Hotel, and I look forward to returning in the future. Please extend my gratitude to the entire team for their dedication to providing an outstanding guest experience. Rgds Amin Jamil
Stayed 9 nights in Jan 2024
Response from Guest Relations Team on 15 Jan 2024
Dear Amin,Thank you for taking your time to leave such a positive review and your kind words. Guest satisfaction and maintaining a high level of service is our utmost priority. It is always so pleasing when a guest takes time to recognise an exceptional service. We will have great pleasure to share your feedback with our team.We hope to welcome you back soon again and provide you the finest Turkish hospitality again here at Divan Mersin Hotel. Have a nice day.Best Regards,

10/10 Excellent

Fahrettin, Hayward

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Misafir İlişkileri Ekibi on 9 Jan 2024
Değerli Fahrettin,Öncelikle Divan Mersin Oteli’mize göstermiş olduğunuz ilgi için çok teşekkür ederiz. Almış olduğunuz hizmet ve servislerimiz hakkında memnuniyetinizi zaman ayırarak paylaşmanız bizi son derece mutlu etti. Sizi her zaman Divan Mersin’de ağırlamaktan mutluluk duyacağımızı belirtmek isteriz.Saygılarımızla,

10/10 Excellent

Xiao Hua

Stayed 1 night in Nov 2023
Response from Guest Relations Team on 14 Dec 2023
Dear Xiao Hua,Thank you for taking your time to leave such a positive review and your kind words. Guest satisfaction and maintaining a high level of service is our utmost priority. It is always so pleasing when a guest takes time to recognise an exceptional service. We will have great pleasure to share your feedback with our team.We hope to welcome you back soon again and provide you the finest Turkish hospitality again here at Divan Mersin Hotel. Have a nice day.Best Regards,

10/10 Excellent

Czeslaw, Charlestown

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Nov 2023
Response from Guest Relations Team on 14 Dec 2023
Dear Czeslaw,Thank you for taking your time to leave such a positive review and your kind words. Guest satisfaction and maintaining a high level of service is our utmost priority. It is always so pleasing when a guest takes time to recognise an exceptional service. We will have great pleasure to share your feedback with our team.We hope to welcome you back soon again and provide you the finest Turkish hospitality again here at Divan Mersin Hotel. Have a nice day.Best Regards,

10/10 Excellent

Burce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Guest Relations Team on 5 Nov 2023
Dear Burce,Thank you for taking your time to leave such a positive review and your kind words. Guest satisfaction and maintaining a high level of service is our utmost priority. It is always so pleasing when a guest takes time to recognise an exceptional service. We will have great pleasure to share your feedback with our team.We hope to welcome you back soon again and provide you the finest Turkish hospitality again here at Divan Mersin Hotel. Have a nice day.Best Regards,

10/10 Excellent

Salmira

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very nice, they upgraded us to a Terrence room it was a very nice hotel unfortunately it was just one night trip! If ever back in Mersin diffidently would love to stay at this hotel again!
Stayed 1 night in Nov 2023
Response from Guest Relations Team on 5 Nov 2023
Dear Salmira,Thank you for taking your time to leave such a positive review and your kind words. Guest satisfaction and maintaining a high level of service is our utmost priority. It is always so pleasing when a guest takes time to recognise an exceptional service. We will have great pleasure to share your feedback with our team.We hope to welcome you back soon again and provide you the finest Turkish hospitality again here at Divan Mersin Hotel. Have a nice day.Best Regards,

10/10 Excellent

Basel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice clean and modern property, beautiful sea view
Stayed 1 night in Oct 2023
Response from Guest Relations Team on 21 Oct 2023
Dear Basel,Thank you for taking your time to leave such a positive review and your kind words. Guest satisfaction and maintaining a high level of service is our utmost priority. It is always so pleasing when a guest takes time to recognise an exceptional service. We will have great pleasure to share your feedback with our team.We hope to welcome you back soon again and provide you the finest Turkish hospitality again here at Divan Mersin Hotel. Have a nice day.Best Regards,

10/10 Excellent

Veton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First time in Divan
While I have attended events in Divan hotels in the past (meetings, workshops) this was the first time that I have actually stayed in of the hotels. While it was short, it was very comfortable, hustle free and enjoyable.
Stayed 1 night in Oct 2023
Response from Guest Relations Team on 13 Oct 2023
Dear Veton,Thank you for taking your time to leave such a positive review and your kind words. Guest satisfaction and maintaining a high level of service is our utmost priority. It is always so pleasing when a guest takes time to recognise an exceptional service. We will have great pleasure to share your feedback with our team.We hope to welcome you back soon again and provide you the finest Turkish hospitality again here at Divan Mersin Hotel. Have a nice day.Best Regards,

8/10 Good

Mohamed

Stayed 1 night in Sep 2023
Response from Guest Relations Team on 14 Sept 2023
Dear Mohamed,Thank you for taking your time to leave such a positive review and your kind words. Guest satisfaction and maintaining a high level of service is our utmost priority. It is always so pleasing when a guest takes time to recognise an exceptional service. We will have great pleasure to share your feedback with our team. We hope to welcome you back soon again and provide you the finest Turkish hospitality again here at Divan Mersin Hotel. Have a nice day.Best Regards,

10/10 Excellent

Rina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, would highly recommend it. The staff were friendly and helpful, the breakfast was delicious and the property was super clean. We had a room with seaview and it was perfect.
Stayed 3 nights in Sep 2023
Response from Misafir İlişkileri Ekibi on 12 Sept 2023
Dear Rina,Thank you for taking your time to leave such a positive review and your kind words. Guest satisfaction and maintaining a high level of service is our utmost priority. It is always so pleasing when a guest takes time to recognise an exceptional service. We will have great pleasure to share your feedback with our team. We hope to welcome you back soon again and provide you the finest Turkish hospitality again here at Divan Mersin Hotel. Have a nice day.Best Regards,

2/10 Terrible

BAHRUZ

Stayed 3 nights in Aug 2023
Response from Guest Relations Team on 5 Sept 2023
Dear Bahruz,First of all, I would like to thank you for your review.We are very unhappy regarding your dissatisfaction that you experienced in some of our services.You may be sure that your valuable feedbacks that help us to increase our service quality will be delivered to related department managers and necessary actions will be taken.We will be pleased to serve you with Divan Hotel hospitality.Sincerely,

10/10 Excellent

Alfredo

Stayed 1 night in Aug 2023
Response from Guest Relations Team on 16 Sept 2023
Dear Alfredo,Thank you for taking your time to leave such a positive review and your kind words. Guest satisfaction and maintaining a high level of service is our utmost priority. It is always so pleasing when a guest takes time to recognise an exceptional service. We will have great pleasure to share your feedback with our team. We hope to welcome you back soon again and provide you the finest Turkish hospitality again here at Divan Mersin Hotel. Have a nice day.Best Regards,

10/10 Excellent

Sean

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location and view. Amenities were excellent as well. Spa services were well organised and professional. Room was generally clean, with only small areas with some dust. Shower soaps were replenished daily. Staff were helpful, and room service was excellent. For those who get hungry easily - room service meals are 24/7 and reasonably priced for a 5-star hotel (paid about $10 for lentil soup and bolognese - inclusive of lots of bread). Overall, would stay again.
Stayed 2 nights in Aug 2023
Response from Misafir İlişkileri Ekibi on 26 Aug 2023
Dear Sean,Thank you for taking your time to leave such a positive review and your kind words. Guest satisfaction and maintaining a high level of service is our utmost priority. It is always so pleasing when a guest takes time to recognise an exceptional service. We will have great pleasure to share your feedback with our team. We hope to welcome you back soon again and provide you the finest Turkish hospitality again here at Divan Mersin Hotel. Have a nice day.Best Regards,

10/10 Excellent

Noah

Liked: Cleanliness, staff & service, property conditions & facilities
Yee
Stayed 1 night in Aug 2023
Response from Guest Relations Team on 1 Sept 2023
Dear Noah,Thank you for taking your time to leave such a positive review and your kind words. Guest satisfaction and maintaining a high level of service is our utmost priority. It is always so pleasing when a guest takes time to recognise an exceptional service. We will have great pleasure to share your feedback with our team. We hope to welcome you back soon again and provide you the finest Turkish hospitality again here at Divan Mersin Hotel. Have a nice day.Best Regards,

8/10 Good

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel , safe and clean with friendly staff
Stayed 3 nights in Aug 2023
Response from Guest Relations Team on 22 Aug 2023
Dear Charles,Thank you for taking your time to leave such a positive review and your kind words. Guest satisfaction and maintaining a high level of service is our utmost priority. It is always so pleasing when a guest takes time to recognise an exceptional service. We will have great pleasure to share your feedback with our team. We hope to welcome you back soon again and provide you the finest Turkish hospitality again here at Divan Mersin Hotel. Have a nice day.Best Regards,

10/10 Excellent

M Ayman

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Guest Relations Team on 15 Aug 2023
Dear M Ayman,Thank you for taking your time to leave such a positive review and your kind words. Guest satisfaction and maintaining a high level of service is our utmost priority. It is always so pleasing when a guest takes time to recognise an exceptional service. We will have great pleasure to share your feedback with our team. We hope to welcome you back soon again and provide you the finest Turkish hospitality again here at Divan Mersin Hotel. Have a nice day.Best Regards,

10/10 Excellent

suhail, Amman

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2023
Response from Misafir İlişkileri Ekibi on 8 Aug 2023
Değerli Suhail,Öncelikle Divan Mersin Oteli’mize göstermiş olduğunuz ilgi için çok teşekkür ederiz. Almış olduğunuz hizmet ve servislerimiz hakkında memnuniyetinizi zaman ayırarak paylaşmanız bizi son derece mutlu etti.Sizi her zaman Divan Mersin’de ağırlamaktan mutluluk duyacağımızı belirtmek isteriz.Saygılarımızla,

10/10 Excellent

Melvis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jul 2023
Response from Misafir İlişkileri Ekibi on 11 Aug 2023
Değerli Melvis,Öncelikle Divan Mersin Oteli’mize göstermiş olduğunuz ilgi için çok teşekkür ederiz. Almış olduğunuz hizmet ve servislerimiz hakkında memnuniyetinizi zaman ayırarak paylaşmanız bizi son derece mutlu etti.Sizi her zaman Divan Mersin’de ağırlamaktan mutluluk duyacağımızı belirtmek isteriz.Saygılarımızla,

10/10 Excellent

Kathleen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I can’t say enough about this hotel. We stayed in one of their suite rooms and it was breathtaking. It was so spacious (TWO bathrooms, I fell in love) and the hotel staff had left a plate of complementary fruit and sweets. We visited their spa downstairs during our stay and the pool and steam rooms were so nice. Bonus to everything? Their staff in every department of the hotel were so friendly, attentive, and sweet. I’ll definitely be coming back and recommend to my friends.
Stayed 1 night in Jul 2023
Response from Guest Relations Team on 6 Jul 2023
Dear Kathleen,Thank you for taking your time to leave such a positive review and your kind words. Guest satisfaction and maintaining a high level of service is our utmost priority. It is always so pleasing when a guest takes time to recognise an exceptional service. We will have great pleasure to share your feedback with our team. We hope to welcome you back soon again and provide you the finest Turkish hospitality again here at Divan Mersin Hotel. Have a nice day.Best Regards,

10/10 Excellent

Ozer, essex

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
That was a great stay, thanks for all. Excellent hospitality!
Stayed 5 nights in Jun 2023
Response from Misafir İlişkileri Ekibi on 21 Jun 2023
Değerli Ozer, Öncelikle Divan Mersin Oteli’mize göstermiş olduğunuz ilgi için çok teşekkür ederiz. Almış olduğunuz hizmet ve servislerimiz hakkında memnuniyetinizi zaman ayırarak paylaşmanız bizi son derece mutlu etti. Sizi her zaman Divan Mersin’de ağırlamaktan mutluluk duyacağımızı belirtmek isteriz. Saygılarımızla

10/10 Excellent

Ayman

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2023
Response from Guest Relations Team on 20 Mar 2023
Dear Ayman,Thank you for taking your time to leave such a positive review and your kind words. Guest satisfaction and maintaining a high level of service is our utmost priority. It is always so pleasing when a guest takes time to recognise an exceptional service. We will have great pleasure to share your feedback with our team. We hope to welcome you back soon again and provide you the finest Turkish hospitality again here at Divan Mersin Hotel. Have a nice day.Best Regards,

10/10 Excellent

Erhan

Stayed 1 night in Feb 2023
Response from Misafir İlişkileri Yetkilisi on 17 Mar 2023
Değerli Erhan,Öncelikle Divan Otel Mersin’e göstermiş olduğunuz nazik ilgiye teşekkür ederiz.Almış olduğunuz hizmet ve servislerimizden memnuniyet duymuş olmanız ve bu memnuniyetinizi paylaşmanız bizleri son derece mutlu ve motive etti.Sizi ve misafirlerinizi her zaman Divan Mersin çatısı altında Divan Ailesi sıcaklığı ile misafir etmekten onur duyacağımızı belirtmek isteriz.Saygılarımızla,

10/10 Excellent

Dayaeliz

Liked: Cleanliness
Nice
Response from Guest Relations Team on 17 Jan 2023
Dear Dayaeliz,Thank you for taking your time to leave such a positive review and your kind words. Guest satisfaction and maintaining a high level of service is our utmost priority. It is always so pleasing when a guest takes time to recognise an exceptional service. We hope to welcome you back soon again and provide you the finest Turkish hospitality again here at Divan Mersin Hotel. Have a nice day.Best Regards,

10/10 Excellent

Furkan

Stayed 1 night in Jan 2023
Response from Misafir İlişkiler Yetkilisi on 16 Jan 2023
Değerli Furkan,Öncelikle Divan Otel Mersin’e göstermiş olduğunuz nazik ilgiye teşekkür ederiz.Almış olduğunuz hizmet ve servislerimizden memnuniyet duymuş olmanız ve bu memnuniyetinizi paylaşmanız bizleri son derece mutlu ve motive etti.Sizi ve misafirlerinizi her zaman Divan Mersin çatısı altında Divan Ailesi sıcaklığı ile misafir etmekten onur duyacağımızı belirtmek isteriz.Saygılarımızla,

10/10 Excellent

Evgeny

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2022
Response from Guest Relations Team on 12 Dec 2022
Dear Evgeny,Thank you for taking your time to leave such a positive review and your kind words. Guest satisfaction and maintaining a high level of service is our utmost priority. It is always so pleasing when a guest takes time to recognise an exceptional service. We will have great pleasure to share your feedback with our team. We hope to welcome you back soon again and provide you the finest Turkish hospitality again here at Divan Mersin Hotel. Have a nice day.Best Regards,

10/10 Excellent

Mohamad

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience overall. I had to cancel 1 night since the expo that I travelled to Mersin for was cancelled without notification. Gizem the manager was so helpful & friendly, she promised to refund me the 1 night but unfortunately upper management rejected my request because it was done through Expedia.
Stayed 2 nights in Nov 2022
Response from Guest Relations Team on 28 Nov 2022
Dear Mohamad,Thank you for taking your time to leave such a positive review and your kind words. Guest satisfaction and maintaining a high level of service is our utmost priority. It is always so pleasing when a guest takes time to recognise an exceptional service. We will have great pleasure to share your feedback with our team. We hope to welcome you back soon again and provide you the finest Turkish hospitality again here at Divan Mersin Hotel. Have a nice day.Best Regards,Guest Relations Team

8/10 Good

Abed

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just bed no confortable ☹️
Stayed 1 night in Oct 2022
Response from Guest Relations Team on 1 Nov 2022
Dear Abed, Thank you for taking your time to leave a review . Guest satisfaction and maintaining a high level of service is our utmost priority; we took all the notes necessary and will be taking actions accordingly. Together with our team, we hope to welcome you back soon again and provide you the finest Turkish hospitality here at Divan Mersin Hotel. Have a nice day. Best Regards,

10/10 Excellent

Rita

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022
Response from Guest Relations Team on 31 Oct 2022
Dear Rita,Thank you for taking your time to leave such a positive review and your kind words. Guest satisfaction and maintaining a high level of service is our utmost priority; It is always so pleasing when a guest takes the time to recognise exceptional service. We will have great pleasure sharing your feedback with our team. We hope to welcome you back soon again and provide you the finest Turkish hospitality at Divan Mersin Hotel. Have a nice day.Best Regards,

4/10 Poor

Nilgun

Travelled with family
Liked: Amenities
Disliked: Property conditions & facilities
We couldn’t sleep, because next door guests was too loud all night. We informed the hotel, but they couldn’t address this issue. We had to listen next door’s intimate voices all night. We woke up very tired the next day.
Stayed 2 nights in Oct 2022
Response from Misafir İlişkileri Yetkilisi on 24 Oct 2022
Değerli Nilgun,Öncelikle Divan Mersin Otel'i tercih ettiğiniz ve kıymetli vaktinizi ayırıp geri bildiriminizi bizimle paylaştığınız için teşekkür ederiz.Kendinizi rahatsız hissetmiş olmanız bizleri derinden üzmüştür. Konuyla ilgili inceleme yapılıcak olup , aksiyon almak adına yorumunuz gerekli departman amirlerine iletilmiştir.Sizi ve misafirlerinizi her zaman Divan Mersin çatısı altında Divan Ailesi sıcaklığı ile misafir etmekten onur duyacağımızı belirtmek isteriz.Saygılarımızla,

10/10 Excellent

Mohammad

Stayed 1 night in Oct 2022
Response from Guest Relations Team on 24 Oct 2022
Dear Mohammad ,Thank you for taking your time to leave such a positive review and your kind words. Guest satisfaction and maintaining a high level of service is our utmost priority; It is always so pleasing when a guest takes the time to recognise exceptional service. We will have great pleasure sharing your feedback with our team. We hope to welcome you back soon again and provide you the finest Turkish hospitality at Divan Mersin Hotel. Have a nice day.Best Regards,

8/10 Good

Hamad

Stayed 2 nights in Oct 2022
Response from Guest Relations Team on 21 Oct 2022
Dear Hamad, Thank you for taking your time to leave such a positive review . Guest satisfaction and maintaining a high level of service is our utmost priority; It is always so pleasing when a guest takes the time to recognise exceptional service. We will have great pleasure in sharing your positive feedback with our team. Together with our team, we hope to welcome you back soon again and provide you the finest Turkish hospitality here at Divan Mersin Hotel. Have a nice day.Best Regards,

10/10 Excellent

Hayley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel with pleasant helpful staff. Roof 14 restaurant amazing.
Stayed 1 night in Oct 2022
Response from Guest Relations Team on 20 Oct 2022
Dear Hayley,Thank you for taking your time to leave such a positive review and your kind words. Guest satisfaction and maintaining a high level of service is our utmost priority; It is always so pleasing when a guest takes the time to recognise exceptional service. We will have great pleasure sharing your feedback with our team. We hope to welcome you back soon again and provide you the finest Turkish hospitality at Divan Mersin Hotel. Have a nice day.Best Regards

10/10 Excellent

Fay

Stayed 3 nights in Sep 2022
Response from Guest Relations Team on 11 Oct 2022
Dear Fay ,Thank you for taking your time to leave such a positive review . Guest satisfaction and maintaining a high level of service is our utmost priority; It is always so pleasing when a guest takes the time to recognise exceptional service. We hope to welcome you back soon again and provide you the finest Turkish hospitality at Divan Mersin Hotel. Have a nice day.Best Regards,

10/10 Excellent

Brett

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Hotel
I’m Speechless service ,was outstanding and all members of staff were amazing and helpful I would recommend this hotel and I would definitely stay again
Stayed 12 nights in Sep 2022
Response from Guest Relation Team on 6 Oct 2022
Dear Brett,Thank you for taking your time to leave such a positive review. Guest satisfaction and maintaining a high level of service is our utmost priority. It is always so pleasing when a guest takes the time to recognise exceptional service. We will have great pleasure sharing your feedback to our team. We hope to welcome you back soon again and provide you the finest Turkish hospitality here at Divan Mersin Hotel. Have a nice day. Best Regards,

10/10 Excellent

Fay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly hotel with so friendly owner
What can i say ? How do i start ? Lovely so lovely , i really loved the place i felt home especially with the sweet lady who owns the place you will feel you are home the minute you meet her. İ can never forget that lovely breakfast she made for me and the great friendly goodbye she gave me i will defenately be back
Stayed 6 nights in Sep 2022
Response from Guest Relations Team on 30 Sept 2022
Dear Fay, Thank you for taking your time to leave such a positive review and your kind words. Guest satisfaction and maintaining a high level of service is our utmost priority; It is always so pleasing when a guest takes the time to recognise exceptional service. We will have great pleasure in sharing your positive feedback with our team. Together with our team, we hope to welcome you back soon again and provide you the finest Turkish hospitality here at the Divan Mersin Hotel. We wish you a nice day. Best Regards

2/10 Terrible

Faouzi

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Upon check-in the staff informed me the checkout is 12pm, when I requested a later check out the best he could do was offer me till 1:30pm even though I needed more time, usually other VIP access hotels grant me till 4pm. Moreover they did not upgrade my room even though the hotel was not at full capacity since I arrived at 1am and the parking lot was more than half empty.
Stayed 1 night in Sep 2022
Response from Guest Relations Team on 14 Sept 2022
Dear Faouzi,We would like to thank you for your review. We are very unhappy about you experienced dissatisfaction with some of our services. Your valuable feedbacks helps us to increase our service quality. Theese feedbacks will be delivered to related department managers and necessary actions will be taken. We will pleased to serve you again in the near future with Divan Hotel hospitality..Best Regards,

10/10 Excellent

TATIANA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great, but make sure you take a hair cap to spa if you plan to swim. Otherwise you can buy from spa desk.
Stayed 1 night in Sep 2022
Response from Guest Relations Team on 13 Sept 2022
Dear Tatiana, Thank you for taking your time to leave such a positive review and your kind words. Guest satisfaction and maintaining a high level of service is our utmost priority; It is always so pleasing when a guest takes the time to recognise exceptional service. Together with our team, I hope to welcome you back soon again and provide you the finest Turkish hospitality again here at the Divan Mersin Hotel. We wish you a nice day. Best Regards, Guest Relations Team

8/10 Good

Muzahir

Stayed 1 night in Aug 2022
Response from Guest Relations Team on 6 Sept 2022
Dear Muzahir,Thank you for taking your time to leave such a positive review and your kind words. Guest satisfaction and maintaining a high level of service is our utmost priority; It is always so pleasing when a guest takes the time to recognise exceptional service. We hope to welcome you back soon again and provide you the finest Turkish hospitality again here at the Divan Mersin Hotel. We wish you a nice day.Best Regards,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was amazing
Stayed 4 nights in Jul 2022
Response from Divan Mersin on 1 Aug 2022
Dear Guest, Thank you for taking your time to leave such a positive review and your kind words. Guest satisfaction and maintaining a high level of service is our utmost priority; It is always so pleasing when a guest takes the time to recognise exceptional service. I will have great pleasure in sharing your feedback our team. Together with our team, I hope to welcome you back soon again and provide you the finest Turkish hospitality again here at the Divan Mersin Hotel. We wish you a nice day. Best Regards, Guest Relations Team

8/10 Good

Gohdar

Stayed 1 night in Jul 2022
Response from Divan Mersin on 26 Jul 2022
Dear Gohdar, Thank you for taking your time to leave such a positive review and your kind words. Guest satisfaction and maintaining a high level of service is our utmost priority; It is always so pleasing when a guest takes the time to recognise exceptional service. I will have great pleasure in sharing your feedback our team. Together with our team, I hope to welcome you back soon again and provide you the finest Turkish hospitality again here at the Divan Mersin Hotel. We wish you a nice day. Best Regards, Guest Relations Team

2/10 Terrible

Bilal

Travelled with partner
Liked: Property conditions & facilities
Disliked: Staff & service
If you want me sleep at nights don’t stay at this hotel. I was on the 11th floor all I could hear was music from the 15th floor loud and clearly till 12 am. Didn’t receive a room upgrade as I am a gold member. Even though they had room to upgrade me.
Stayed 1 night in Jul 2022
Response from Divan Mersin on 18 Jul 2022
Dear Bilal, First of all, I would like to thank you for your review. We are very unhappy regarding your dissatisfaction that you experienced in some of our services. You may be sure that your valuable feedbacks that help us to increase our service quality will be delivered to related department managers and necessary actions will be taken. We will be pleased to serve you with Divan Hotel hospitality. Sincerely, Guest Relations Team

8/10 Good

Lauren

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel and friendly helpful staff. Just a little out of the way
Stayed 3 nights in Jun 2022
Response from Divan Mersin on 25 Jun 2022
Dear Lauren, Thank you for taking your time to leave such a positive review and your kind words. Guest satisfaction and maintaining a high level of service is our utmost priority; It is always so pleasing when a guest takes the time to recognise exceptional service. I will have great pleasure in sharing your feedback our team. Together with our team, I hope to welcome you back soon again and provide you the finest Turkish hospitality again here at the Divan Mersin Hotel. We wish you a nice day. Best Regards, Guest Relations Team

10/10 Excellent

Mohamed

Stayed 2 nights in May 2022
Response from Divan Mersin on 26 May 2022
Değerli Mohamad Bey, Öncelikle Divan Otel Mersin’e göstermiş olduğunuz nazik ilgiye teşekkür ederiz. Konaklamanız boyunca almış olduğunuz hizmet ve servislerimizden memnuniyet duymuş olmanız ve bu memnuniyetinizi paylaşmanız bizleri son derece mutlu ve motive etti. Çalışan arkadaşlarımız için yapmış olduğunuz geri bildiriminiz için teşekkür ederiz. Buna vesile olan tüm takım arkadaşlarımıza teşekkürlerinizi ileteceğiz. Sizi ve misafirlerinizi her zaman Divan Mersin çatısı altında Divan Ailesi sıcaklığı ile misafir etmekten onur duyacağımızı belirtmek isteriz. Saygılarımızla, Misafir İlişkiler Yetkilisi