Hotel Keluarga di Merrillville

"Within the first 10 minutes of being in the first room a cockroach crawled on the bed. There were rust marks all over and water damage on the ceiling. Crumbs were all over the floor and things previous guests had left remained on the floor. The room was clearly not cleaned. Thankfully they allowed us to switch rooms; however, this room had just as much water damage and the light was barely hanging onto the wall. Listing pictures need to be updated."

"It was great. Staff was super helpful, breakfast was perfect. Room was really clean and comfortable."

"I stood at the front desk for 10 minutes waiting to check in when I could hear the guy back in the back watching videos. Whole place smelled like vape, cigarettes, and weed even though it’s no smoking. I got woken up in the middle of the day as a night shifter to pounding on my door for an ”inspection” the day after I checked in. I needed a luggage cart the day I checked out and the front desk was no help with locating one. Room was clean but no well maintained. No curtains in the room just...

"Elevator broken! Double charges for a single room! Horrible! Carried bags up and down 3 flights of stairs. Will never use this hotel chain again. Ever!"

"The place is okay for staying, especially for families, but the bathrooms did not feel very professional or well-maintained. The breakfast could also be much better. I waited a long time for my refundable security deposit, and I still have not received it, which was disappointing. Parking is good, but the outdoor stairway areas were not very clean. Overall, the stay was okay, but there are definitely areas that need improvement."

"The room size & having a kitchen was fantastic. The only drawback was we had 3 people & the room was listed as having a pull out couch & it did not. The bed was TINY, even for 2 people."

"Clean. Convenient"